Randomly stops playing

[Taylajoyce]

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke up it will resume (without actually having to press play). It does not happen if the ohone is in use (awake). I have tried turning power saving off, restarting my phone and reinstalling the app. Nothing works. Please help, it's super annoying!

[Taylajoyce]

Hi folks,

For anyone still experiencing this issue - head over to the Top Answer here.

Hope this helps 🙂

[Taylajoyce]

Also tried downloading the music and turning the internet off completely and that also doesn't work!

[Petya]

Hey @Taylajoyce,

Thanks for reaching out and trying out several things to fix this! 

I'd recommend you to follow this guide and do a clean reisntall, exactly as described here for maximum effect. 

Then please make sure to check this is done:

1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
3. Restart the phone.

Keep us posted!

[g2-jsr_v1kzjq]

I did only these 2 steps:

• Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
• Restart the phone.

It´s working properly now.

Thanks a lot!!

[Alex]

Hi folks,

For anyone still experiencing this issue - head over to the Top Answer here.

Hope this helps 🙂