Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Randomly stops playing

Randomly stops playing

I have a Samsung galaxy s9 and have had spotify for ages. Recently whenever I listen to spotify, the music will randomly stop playing. Sometimes multiple times in a song and sometimes won't happen for a few songs. As soon as the phone is touched/woke up it will resume (without actually having to press play). It does not happen if the ohone is in use (awake). I have tried turning power saving off, restarting my phone and reinstalling the app. Nothing works. Please help, it's super annoying!

Reply
Top Answer
Alex
Spotify Legend

Hi folks,

 

For anyone still experiencing this issue - head over to the Top Answer here.

 

Hope this helps 🙂

4 Replies

Also tried downloading the music and turning the internet off completely and that also doesn't work!

Hey @Taylajoyce,

 

Thanks for reaching out and trying out several things to fix this! 

I'd recommend you to follow this guide and do a clean reisntall, exactly as described here for maximum effect. 

 

Then please make sure to check this is done:

 

  1. Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
  2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  3. Restart the phone.

Keep us posted!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

I did only these 2 steps:

 

  • Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
  • Restart the phone.

It´s working properly now.

 

Thanks a lot!!

Hi folks,

 

For anyone still experiencing this issue - head over to the Top Answer here.

 

Hope this helps 🙂

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a Like.
Are you new to the Community? Take a moment to introduce yourself!

Suggested posts