Reserved Playlist Names

[Drooser]

Very frustrating that users are allowed to call personal playlists the same as system generated ones like Release Radar, Daily Mix 1 etc.  All fine if searching on screen but when asking Google Assistant to "Play Daily Mix 1 on Spotify" you can never tell which one it'll pick (usually the wrong one).

Either block playlists named the same as system ones or provide a control that allows Spotify playlists to be prioritised over user created content in search.

[fargiolas]

@coto524 1.56.264660 here but I doubt it matters as I regularly see the problem from my android phone. Also most of these softwares logic is handled remotely so the specific firmware version won't have that much importance.

[StillSearching9]

Thanks @labrajaws.

I spoke with Google support, who I have to say were great.  They advised me that selecting playlists via voice assistant is a premium feature, even for the auto generated playlists.  This feature is sometimes offered to non subscribers for free.

I'm currently on a free plan, so this may make sense, although it's the first time I've had the problem....So, just to check, are there any Spotify subscribers that are having this issue?

[fargiolas]

@StillSearching9 I am a premium subscriber and I can reproduce the problem both from android and from google home. Also everyone reporting the problem for google home and nest devices is on a premium subscription as you cannot enable spotify in those devices with a free account. (EDIT: turns out you can associate a free spotify account to google devices these days, sorry for the noise)

[goodtimeclub]

Yes, absolutely - experiencing this problem on Spotify Family Plan with Google Nest Hub Max (and in Assistant on iOS)

[StillSearching9]

@fargiolas "Also everyone reporting the problem for google home and nest devices is on a premium subscription as you cannot enable spotify in those devices with a free account."

Perhaps true where you are , but my Google minis are happily linked with Spotify free where I am.

Suggest that people with a premium accounts contact customer service as I did, they genuinely did seem to want to help, just ask for a call back.  I can't get any further with them as I'm currently a non premium account holder, so will say it's a premium feature only and won't pay if this isn't sorted.

[fargiolas]

@StillSearching9 you're right, it seems they changed their policy and now they allow also spotify free accounts, they required premium when I first bought and set up my mini.

[Labrajaws]

My Google Home Max shows:

Cast firmware: 1.56.275994

[Labrajaws]

I am a Family Plan subscriber (£14.99) a month and SpotifyCares couldn’t care less. They just fobbed me off to Google support, who have just said it is a Spotify problem. Even though Alexa and Siri can both locate the correct personalised playlists instead of the spam tracks/albums littered around Spotify.

[StillSearching9]

I've tried one more time armed with the fact it affects premium users but was fobbed off as I have a free account.

Affected premium users....

I suggest anyone having the issue with hijacked playlists / scam artists contacts Google help and reports the issue to get it escalated and prioritised:

https://support.google.com/googlenest/gethelp

[choose Google Home]

[enter your issue with Spotify playlists]

[select Play Music via Home]

[select Next Step]

Suggest call back as this has been very quick for me.

Also suggest they contact their Spotify counterpart....

Good luck!

[goodtimeclub]

On the phone with Google Support and have gone through a detailed example, 2nd time on phone, ticket is being escalated - will report back here shortly...

[Labrajaws]

I’m onto Spotify support and have sent them a video of what my Google Home Max does when asked to play release Radar

[StillSearching9]

Thank you everyone taking the time to flag this officially, the more the merrier!

[2e-nyej3_gxtg]

Yep. Not limited to Spotify free subscribers.

[2e-nyej3_gxtg]

Spoke with a very sympathetic support person who said it needs to be fixed, and they are aware of it and are working on a fix ASAP.

He said the artists do have a part in their contract with Spotify limiting the use of certain names, but the fact that these artists are still able to do that highlights a problem.

Not sure whether this is actually actively being addressed, but it was just nice to hear someone from Spotify acknowledge that it is a problem on their end and not just a problem with digital assistants.

[2e-nyej3_gxtg]

Hah! Yes, or a button that unlabels a post as a "solution".

[GeebotGill]

I spoke with Google support this evening, the engineering team are aware of the issue and are investigating. They have no estimated fix for it however.  Some users are able to get it working again by factory resetting their Google speakers, but not everyone.  It didn't work for me.  I still can't get my daily mixes, or discover weekly to play and I have a premium Spotify account.

I'm moving house in the near future, so I'm kinda tempted to stick my Google speakers on eBay and pick up some Amazon echo speakers instead.  Seems to be pretty much solid on those, or at least the friends with echo dots are still able to play their daily mixes.

[colourbird]

I have someone from Google calling me after work today regarding this issue. I don't want to go through the resetting of all my equipment though. I've done that for an unrelated issue with Spotify / Google relating to the voice assistant and that went nowhere, but wasted a lot of my time and effort.

[fargiolas]

I had a chat with Google Nest customer care. They escalated it to their technical department and just sent me an email saying the issue comes from Spotify.

[beggehorn]

I've followed the breadcrumb trail of searches on this issue and have arrived here...

I'm a Spotify paid subscriber on a Pixel 4a phone and have been experiencing the same issues as reported here:

"Hey Google, Play my Release Radar playlist on Spotify"

results in an album called "New Release Radar" (a compilation by Jordan Kelvin James +13 others) being played

"Hey Google, play Release Radar on Spotify" 

results in a song named "releaseradar" by December Sixth being played

I've been on chat support with Spotify, who said this is a device issue and sent me to Google. I was on phone support with Google and they said it was a Spotify issue.

Subscribed to this thread....

[Labrajaws]

Google forum link:

https://support.google.com/assistant/thread/139131443/when-i-request-google-assistant-to-play-releas...

Nest forum link:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/When-I-request-Google-Assistant-to-play...