Seriously Considering Leaving Spotify

[fr8train]

Plan

Premium

Country

United States

Device

Google Pixel 3

Operating System

Android 10

I am seriously thinking about canceling my Spotify premium account and switching to something else. The last month or so, the mobile app has been incredibly buggy.  It frequently says I have no internet connection when that's not the case, it seems to forget that I am a premium subscriber (does Spotify realize how infuriating it is to click on a song and get the message "You've found a Premium feature" when I have been a premium subscriber for years?), and it also replaces the Shuffle Play button with just a Play button. I loved this app for years, but the last month has been so frustrating.  I don't think I've picked up my phone once to use this app in the last month without having some sort of problem. Please get it together, Spotify. I know from others in these forums that there is a lot of frustration out there about this poor performance.

[fr8train]

And yes, I have completely uninstalled and reinstalled the app multiple times. That seems to be the default advice that Spotify gives, and it does not work for me.

[hubbatruss]

Ditto for me on the "no internet connection" error. Happens every other time or so that I open spotify. Sometimes it corrects itself after time. Sometimes I have to close and reopen the app. But more often than not the message persists and I just can't use Spotify for that car ride. I have tried all of the troubleshooting and this happens on cellular data mostly but I think it has happened on wifi too. I have reinstalled spotify, cleared cache etc. I even got a new phone (for a separate reason, not because of this) and the issue has persisted through devices. 

I am currently doing a trial with youtube music and will probably stay with that unless we get some concrete fixes and answers on spotify's end.

[AlasTMT]

EDIT: Posted in wrong thread. Even the help site is bugged...

[Beeker_gonzo]

Finally!! I found someone experiencing the same issues.

I am also on the verge of unsubscribing.

[Redinferno]

That offline bug EXISTED FOR YEARS, and they have their heads so up their --- that they don't even acknowledge it. It's insane.