Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Shuffle Play

Solved!

Shuffle Play

Plan

Free

Country

 United States

Device

Moto E

Operating System

Android

 

My Question or Issue

 I would like to get rid of shuffle play on my phone and I can't do it. There is literally no shuffle icon that I can click on. Hoever on my laptop, I have the option to turn off shuffle. Why are two experienes different?

And is it possible to turn off shuffle, I spoke to a represenative and they say that it can't be turn off and when I asked why, no answer. I am trying to understand why there isn't an option to turn off shuffle. Any insider info would be helpful. Thank you!

Reply

Accepted Solutions
Marked as solution

Hey @Teaching29,

 

Thanks for reaching out. Welcome to the community!

 

With Spotify free on mobile, any playlist with the Shuffle icon icon_shuffle_only.png can only be played in shuffle order. However, playlists without the shuffle icon can be played in any order, allowing you to pick individual songs, and skip as much as you like.

 

If you'd like the option to listen to every playlist on the Spotify mobile app without shuffle, you'll need to upgrade to Premium.

 

For more information, check out the "Spotify free on mobile" support article.

 

Let me know if you have any questions. Happy listening 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @Teaching29,

 

Thanks for reaching out. Welcome to the community!

 

With Spotify free on mobile, any playlist with the Shuffle icon icon_shuffle_only.png can only be played in shuffle order. However, playlists without the shuffle icon can be played in any order, allowing you to pick individual songs, and skip as much as you like.

 

If you'd like the option to listen to every playlist on the Spotify mobile app without shuffle, you'll need to upgrade to Premium.

 

For more information, check out the "Spotify free on mobile" support article.

 

Let me know if you have any questions. Happy listening 🙂

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you!

Hey @Teaching29,

 

You're welcome! Just give me a shout if anything else comes up 🙂

 

spotify:user:spotify:playlist:2PXdUld4Ueio2pHcB6sM8j:small

NoahSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts