Android Auto - Spotify stucks on green loading cycle on Album screen

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Android Auto - Spotify stucks on green loading cycle on Album screen

drummercrm
Regular

Plan

Premium

Country

GER

Device

Nokia 6.1

Operating System

Android 9

 

My Question or Issue

Since August 2018, every time I want want to go to the "Albums" view on Spotify in Android Auto, I get the green loading cycle and spotify will remain loading. 

 

Screenshot_20190320-122259[1].png
4 Replies

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Rock Star 17
Rock Star 17

Hey @drummercrm! Welcome to the Spotify Community. ^^

 

That's odd.

Have you tried reinstalling your phone app? If not here's a step by step tutorial.

Let me know if that helps, thanks! ^^

 

Peace

NicoRock Star 16
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Note: I'm not a Spotify employee.

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

drummercrm
Regular

Already tried to reinstall about 20 times. Also tried to get this to work with deleting cache.

 

I also deleted the remaining app folders on my phone after uninstalling spotify. nothing helped.

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Rock Star 17
Rock Star 17

@drummercrm 

 

I've escalated your issue to the support.

I will reply on this thread with help soon. ^^

 

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Android Auto - Spotify stucks on green loading cycle on Album screen

Rock Star 17
Rock Star 17

@drummercrm 

Sorry for the delay.

This issue is already under investigation. Be sure to check this ongoing issues thread out for more details about it. ^^

 

Peace

NicoRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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