Shuffle in playlist not working (FREE)

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Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Hello,

 

I've tried with another account, same playlist, and it happens the same, it always play the first songs.

Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

And well?

Re: Shuffle in playlist not working (FREE)

Moderator
Moderator

Hey again @Jblanco93,

 

Apologies for the delayed reply.

 

In this case, we'd suggest to follow the steps below instead for a clean reinstall:

  • Head here and click Remove all devices
  • Go to your Spotify settings, scroll down to Storage and then clear the cache
  • From the Android home screen, tap Settings > Apps
  • Find Spotify in your list of apps, tap it and clear the cache and data. Then select Uninstall.
  • Switch your device off and wait a couple minutes
  • Switch your device back on
  • Open the Google Play Store then search for and install the Spotify Music app

 Let us know how it goes :)

KaterinaModerator
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Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Mmm it seems to be the same. However, when I tried to delete my devices, there was no devices no choose.

 

I tried playing a playlist called Todo Urban, and it went 1,2,4,7. The main problem is that everytime is the same order.

 

Btw, in a PC everything works normally.

Screenshot_20181108-093803.png

Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Still waiting

Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Cmon guya, this is annoying ar. Just want to play random playlists.

Re: Shuffle in playlist not working (FREE)

Moderator
Moderator

Hey @Jblanco93.

 

Thanks for your patience, and sorry for keeping you waiting!

 

Just to confirm, was it not working on your desktop app before, and now it's been fixed? Or was it always working normally?

Further, does this happen for all playlists which have the Listen in Shuffle tag underneath the album?

 

Once we have this information, we will be able to troubleshoot this further.

 

We'll be looking out for your reply :)

PeterModerator
 
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Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Good morning,

 

The desktop app (PC) works ok, every playlist played in random play random songs.

The problem is on the mobile app, after the "big" update, on every playlist. As I said with some examples, it plays the first songs, sometimes skipping one or two, or if the playlist (as the 2018 favourite songs one) has the option to choose the songs, then it plays one by one, no random choice.

First of all, can you confirm me that this is not how it is supposed to be so something is wrong? 

Highlighted

Re: Shuffle in playlist not working (FREE)

Moderator
Moderator

Hey @Jblanco93.

 

Thanks for getting back to us with that info.

 

No, it shouldn't be shuffling that way. Let's look into this further.

 

Would you mind connecting your device to another device (e.g. a speaker) using the Connect feature and tell us if the issue persists?

 

We'll be looking out for your reply :)

PeterModerator
 
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Re: Shuffle in playlist not working (FREE)

Jblanco93
Music Fan

Hello,

I've tried to play music on my pc using my phone app, as you said, using the connect feature, and it works fine, that is, shuffling. Just after that, I've chosen listen on this phone, and tried to play the same playlist (after changing) and it happened again, same songs as always (not in strict order but playing always the same 4-5 songs out 5 skips).

Can't try with a speaker right now, but I remember having the issue connecting a speaker via Bluetooth, without using the connect feature (just media audio).

I have to wait every time I try due to the 5-only skips so it's a slow process.

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