Sound stops working on my HTC One

[MrShaneH]

Hi, 

I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. 

Right I can't listen to offline files, radio or anything.

 - Sound just stops between tracks.

 - Doesn't matter if I'm using Wifi or my carrier's data network.

 - The play time bar says the track is playing.

 - Pausing, skipping to next track, changing stations or playlists doens't help.

Is there anything I do about this?

Thanks 

[Liam]

I've never had it effect offline files. Have you tried to change the quality setting?

Liam

[MrShaneH]

Changing the quality settings didn't make a difference but I have noticed something.

The issue appears to resolve itself when sound from another application, ( an email notification, using my default music player etc ) plays. 

When another sound plays and I go back to spotify the radio/playlists/offline files work again...

Is it possible that android has some power saving feature that mutes the sound and doesn't recognize spotify as an app that can unmute it?

I have power saving switch off by default by the way...

[Sfarmer528]

Hey did you ever find a solution to this? I'm currently having the same problem on my HTC One and Spotify Customer Service isn't helping much...

[duffusion]

Same thing happens with my nexus 5. Audio plays for about 5 seconds, then continues to play with no sound. Volume controls effect the ringer, as if android doesn't recognize any sound is playing. Unplugging headphones doesn't pause the music.

[duffusion]

Adding that reinstalling and rebooting doesn't fix the issue.