Spotify Android App not starting: black screen

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Spotify Android App not starting: black screen

Music Fan

Hi,

 

Sorry to bother here but I couldn't find a way to contact Spotify itself (for now I'm paying for this ...).

 

This morning, Spotify on my Galaxy S3 won't start: I can launch the app, but all I get is a black screen with the Spotify logo on it (I can also tap on it, but nothing happens 😕 ).

 

I didn't have any problem with any other app for now so this is not a phone problem...

 

 

Spotify, please respond: I'm a paying user and this app has been updated A LOT, seeing lots of "new features", but still no bug fix for now...

If I can't have my playlists offline, why am I paying ???



Guillaume FAURE-DUMONT
Founder of ZikMe: the music collaborative encyclopedia !
www.ZikMe.org
21 Replies
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Re: Spotify Android App not starting: black screen

Community Legend

Please read the guide linked below for details on the most common issues and how to fix them.

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: Spotify Android App not starting: black screen

Community Legend

Hello and welcome to the community 🙂

have you already tried a clean reinstallation of your android app? 🙂

Kind regards,


Max aka. Amarro


If i helped you don't forget to leave a "Kudo" or "Accept as Solution".


( Twitter // Spotify )


What is a Spotify Rock Star and how do i become one?


Im not a Spotify Employee.

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Re: Spotify Android App not starting: black screen

Newbie
Hi there,

I've read and done the clean installation about 5 times and the solution is very temporary; it always reverts to the black screen after a little while. I would never post on here if I didn't feel completely helpless. I have an HTC One M8 running 4.4.4. Is this a bug that is going to be fixed? Otherwise as much as I love Spotify, I will have to drop it because I literally can't do anything on the app.
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Re: Spotify Android App not starting: black screen

Community Legend

I recommend you contact Spotify Support using the form here, it may be the cache on the server side which is causing you issues when your device tries to connect. Possibly suggest when you fill out the form that they reset your user cache on the server,

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
Highlighted

Re: Spotify Android App not starting: black screen

Music Fan

I'm sorry, but being obliged to reinstall the app all the time is kind of annoying

 

I regularly have my playlists getting unavailable offline without warning, and I regularly have to restart my phone so Spotify would start.

I have a standard phone and no problem with any other app.

 

How come the one app that costs me the most is so full of bugs ??

 

I'm paying to have my playlists available offline, but its seems that you guys prefer to add some features more than fixing bugs.

I don't mind having a beautifull play button if my music is not there !



Guillaume FAURE-DUMONT
Founder of ZikMe: the music collaborative encyclopedia !
www.ZikMe.org
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Re: Spotify Android App not starting: black screen

Casual Listener

Same problem on 4.4.4. HTC One M8 and Google Nexus 7 (2012) both have the same problem. I just rode 20 hours in the car w/o music and would love to get this month's payment reversed.

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Re: Spotify Android App not starting: black screen

Community Legend

@joeracette wrote:

Same problem on 4.4.4. HTC One M8 and Google Nexus 7 (2012) both have the same problem. I just rode 20 hours in the car w/o music and would love to get this month's payment reversed.


Have you read the below guide?

[GUIDE] How to fix common issues for Spotify on Android


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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Re: Spotify Android App not starting: black screen

Roadie

Yes we've all read it but that means it's buggy. 

 

I have virtually nothing running on my Samsung Galaxy S3 as suddenly the amount of RAM they provide is not enough. App writers don't care about users on old phones and resource hogging and instead want to pile on loads of features that nobody asked for, not to mention the app doing its own agenda ahead of letting the user control what they want to do.

 

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Re: Spotify Android App not starting: black screen

Casual Listener
If I spend time deleting files off my SD card it will be to remove Spotify. Sorry but it's easy enough to switch to a competent app developer.
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