Spotify Preminum Account Not Working

[ameenphillips]

My spotify account isn't working, it still shows that I'm a free user on both my iPhone and laptop and its driving me crazy. I keep logging in and out. I'm getting nothing.

[Peter__]

Hey! Welcome to the community 🙂

First thing to do is check your subscription is still active on your online overview. 
If it says you have premium, I would suggest you have a read at and try the steps outlined in this post.

Peter

[martinatmiami]

I have the same problem. I am a premium user and I can´t get the app on my nexus 7 to recognize me as a premium user. I have followed the instructions on other posts, I have uninstalled the app already, changed the settings but it will not work. I have it on my Samsung 3 and it works fine -with the previous version of the app-. Any ideas?

[Peter__]

That is weird, are you sure you are logging in with the same details on both devices? 

What is the exact error message you get? 

Peter

[martinatmiami]

Yes. I am logging with the exact same details. I don´t get any errors. I just see 0 playlists, 0 songs. My friends are all there but none of my music. When I set it to offline, that´s when I get the message that says that I must be a premium user to be able to download songs.

I have seen somebody else on the google play store complaining about the same issue, that the app does not recognize him as a premium user. is there any known issue with the latest release of the app?

[Peter__]

It does sound like you are having the exact issue decribed in this post about duplicate accounts. 

Can you give those steps a go?

Peter