Spotify is auto shuffling through alexa app

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Spotify is auto shuffling through alexa app

Jinteki
Casual Listener

 

Plan

Premium

 

Device

Galaxy s8

 

My Question or Issue

 I have an echo dot and very recently Spotify has started to turn on auto shuffle every time I ask to play an artist's music. I have tried turning it off through the app and via voice commands, but every time I do so it is turned back on as soon as I ask the echo dot to play another artist. Spotify version is 8.4.66.733 armv7

 

 

 

71 Replies

Peter
Spotify Legend

Hey folks,

 

Thanks for your feedback on this idea, we appreciate it!

 

There's an existing idea in the Community about this here. Make sure to head over to it and add your vote 🙂

 

Thanks! Let us know if you have any further questions about this.

 

BorgUK1of9
Regular

Why is there a need for a vote when you have a forum message that goes for pages and pages with unhappy customer complaints on this issue.

 

How about Spotify recognise there is a problem and officially update the hundreds if not thousands of customers unhappy with this problem on how they plan to deal with it and what is causing the issue. 

aleben
Music Fan

I work in Software Engineering and it is quite embarassing to see that there is the need to transform a regression as a "new idea" (with a lot of votes) to be fixed.
Is it so difficult to admit a mistake happened and repair?
Why the need of hiding it as a new idea?

First of all it sounds extemely unlikely someone ever wanted an auto shuffling approach, it sounds so simple to ask for shufflying if you want stuff shuffled, no rocket science here.

Furthermore the fact that this autoshuffling via Alexa then affects my usage of Spotify on the phone or other devices it simply a really BAD bug (yes, because the autoshufflying remains enabled).

It's a little bit astonishing that it takes almost a year to fix a regression or another small bug.
And I am talking as a huge Spotify fan.
It sounds so silly having your customer leaving when the only thing you need to do is to fix an incredibly reasonable and obvious bug.

lsura
Regular

The fact this is being treated as a "new idea" to be "voted on" shows how imcompetent you and your co-workers are. 

cq123
Newbie

I also just signed up (thanks for wasting my time) to post my frustration at this "feature" change. This is ruining the spotify experience. I can not imagine anyone prefering shuffled songs by an artist over playing them in order of popularity.

I actually thought it was an Alexa bug because I could not comprehend it being a feature.

bady
Newbie

It is not the feature it is bug! Spotify has changed default behavior.  And it's drives me crazy.

Looks like Spotify is occupied by "creative" managers. Please, please don't break something that works

t3rr
Newbie

I understand you want community insights into reverting back a change but I am starting to think this has nothing to with product feature or community desire.  I think there is a business decision that caused this (maybe some BS between Spotify and Amazon) which is making the experience crappy on Amazon related devices/software.

 

It's sad to see that I have to choose between Spotify and Amazon but given I have a device I can't return it's looking like the subscription services (Spotify) is what I need to change.

 

Spotify, please fix this and don't put your customers in the middle of whatever BS you have with Amazon.

Sami5
Casual Listener

They have finally fixed this!! Thank god

Christos1985
Casual Listener
Really ?

Sami5
Casual Listener

Yes. Only shuffles if shuffle mode is on. If it’s off it plays normally (by popularity). I just renewed my Spotify subscription today after a  month free Amazon Music trial, so I don’t know when it was changed.

Christos1985
Casual Listener
Do you know what your right! Thats made my night nice 1 bud 😁😁😁

mdriscoll33
Regular

This is fixed!  Thanks all for your feedback and helping to keep this concern active.  I mean thanks to all except Spotify who failed to help in any way or keep us customers informed.  Is it too much to ask for you to comment on your own forums???   

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