The developers aint even answering to this thread? Do they even exist?
My premium this months ends in two days, probably time to delete the payment method and look for another streaming service. Can't stand the lack of support and horrible customer service for the android app anymore.
Today, after a year or so of waiting for some kind of improvement to the insultingly bad Android app, I've cancelled my subscription. I'm quite angry about how I've been treated (as a second class citizen) despite using the worlds biggest mobile platform.
Goodbye Spotify. Maybe when you loose all your Android customers you'll understand that all you had to do was:
MOG has a great app, I left them for spotify because I like hey they link with my facebook!! At this point though I can honestly say I just downgraded my account with Spotify to not include the app since they don't give a rat's arse about Android users. If this seems to be the case in the coming weeks, months just for their lack of customer service towards myself and others (I've been paying since you could get spotify in the US) I will leave Spotify all together and make sure everyone I know either leaves or downgrads, and trust me they will!
They are not M.I.A. - they just don't give a **bleep**. There is no other explanation as to why a company the size of Spotify is ignoring this problem.
To ass insult to injury, they sent someone here to post their "solution" telling us to uninstall, or to install to a different location. They stopped short of telling us to delete our cookies or to reset our cable modems.
I could deal with a lousy app if this were a free product, but this is a paid product, and many of the mobile features are tied to the paid plans. At the very least, they should refund us several months, but the absolute least they need to do is tell us what the hell is going on instead of ignoring us.
maybe we all need to contact respective tv 'consumer' programmes such as watchdog in the UK or similar in other countries. £10 a month is similar to what you would pay for broadband. If soo many customers were having problems, some sort of consumer programme would get involved.
What gets me is /spotify is a great product. I have been a premium subscriber for ages and I have really evangelised about it to my friends family. But the way the Android app has gone, and more importantly the way Spotify have reacted on Get Satisfaction (and here) to legitimate gripes has just left a really, really sour taste in my mouth.
How does the top kudos listing work? This was in the lead a couple of days ago. It's got 72 kudos overall but now is showing as only 19. The list must only be looking at something like the last 28 days.
It looks like it might be to do with when the topic was started. Note that this is the oldest, and the first two posts have actual dates on them. All other posts in this and the other four threads show an estimated date like 'a month ago'.
Maybe the forum configuration was updated after this thread was started. If so there may be some clever logic going on, using the kudos on the first post (since the update), or a total for a recent time period if that also gets it into the top 5.