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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111483 Views

26 replies

3 likes

  • 111483 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224307 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224307 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581608 Views

79 replies

3 likes

  • 581608 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478758 Views

577 replies

40 likes

Account
Free
  • 478758 Views
  • 577 replies
  • 40 likes

Look screen controls

Why there isn't look screen controls ? This shouldn't be difficult to implement, like any other music app !

Newbie

Why there isn't look screen controls ? This shouldn't be difficult to implement, like any other music app !

user-removed

Not applicable

1546 Views

2 replies

1 likes

  • 1546 Views
  • 2 replies
  • 1 likes

NEW VERSION?

hello when does the new spotify version **bleep** out?how do i know what version i have? thanks

Music Fan

hello   when does the new spotify version **bleep** out? how do i know what version i have?   thanks

jacobras

Music Fan

1337 Views

1 replies

0 likes

  • 1337 Views
  • 1 replies
  • 0 likes

Solved!! Create a mobile playlist offline

Is there an app so I can create a playlist with songs from spotify, while I'm offline and on the go?I have a lot of songs from spotify in different playlists, but then I want to combine different songs into a new playlist, while i'm in the train or s...

Newbie

Is there an app so I can create a playlist with songs from spotify, while I'm offline and on the go? I have a lot of songs from spotify in different playlists, but then I want to combine different s...

chrisrazor

Music Fan

1886 Views

1 replies

0 likes

  • 1886 Views
  • 1 replies
  • 0 likes

Stop the haemorrhage of Android users - get an alpha of the upcoming new Android client out now!

Hi I heard a rumour that a new Android client is in development. This has to be true because otherwise why aren't you fixing the known issues with the current one? I am hearing every day about users who are quitting Spotify because of the flaky Andro...

Music Fan

Hi   I heard a rumour that a new Android client is in development. This has to be true because otherwise why aren't you fixing the known issues with the current one?    I am hearin...

736 Views

0 replies

0 likes

  • 736 Views
  • 0 replies
  • 0 likes

App closes abruptly 20-30 seconds after I rename a playlist!

I have been using Spotify on my LG Thrill phone for about 6 months with no problems similar to this. But recently, I started adding a lot of album playlists (100+) to listen on the go, which I regularly rename in order to rate them. I have been doing...

Regular

I have been using Spotify on my LG Thrill phone for about 6 months with no problems similar to this.   But recently, I started adding a lot of album playlists (100+) to listen on the go, which...

angstpristine

Casual Listener

1220 Views

3 replies

0 likes

  • 1220 Views
  • 3 replies
  • 0 likes

Starred albums paly in reverse order?

My starred tracks are all in the wrong order. They play from the last track to the first. Is there a fix for this? I never had this problem with the i phone app.

Newbie

My starred tracks are all in the wrong order. They play from the last track to the first. Is there a fix for this? I never had this problem with the i phone app.

755 Views

0 replies

2 likes

  • 755 Views
  • 0 replies
  • 2 likes

Solved!! App won't let me past login after reinstall.

So after 2 days of Spotify being stuck in "offline mode", I decided to see if reinstalling would help. What a mistake. When I login I get the message about data consumption. Ok nothing new there. After I hit OK, it pops back up. And again & again & a...

Regular

So after 2 days of Spotify being stuck in "offline mode", I decided to see if reinstalling would help.  What a mistake.  When I login I get the message about data consumption.  Ok noth...

Luftmjuk

Casual Listener

2112 Views

3 replies

0 likes

  • 2112 Views
  • 3 replies
  • 0 likes

Offline Playlists Are Not Visible

Hi,I have noticed that my latest playlists are not visible on my HTC Desire S when in offline mode. If I create a new playlist and mark it as available offline it will disappear when I go offline. When I go online again, the playlist reappears. It do...

Newbie

Hi, I have noticed that my latest playlists are not visible on my HTC Desire S when in offline mode. If I create a new playlist and mark it as available offline it will disappear when I go offline...

851 Views

0 replies

1 likes

  • 851 Views
  • 0 replies
  • 1 likes

The Spotify House -vs- Android Update

How the hell does Spotify build a dedicated tricked out house for music before fixing their crapp-tastic app? Don't get me wrong, spotify has the fastest loading music and fastest login in any app i've seen, but **bleep**, its like they could do so m...

Casual Listener

How the hell does Spotify build a dedicated tricked out house for music before fixing their crapp-tastic app?   Don't get me wrong, spotify has the fastest loading music and fastest login in a...

863 Views

0 replies

5 likes

  • 863 Views
  • 0 replies
  • 5 likes

Can't even open the app

When I try to open the app it crashes immediately. No splash screen, no login screen, nothing. I have like seven playlists so that shouldn't be an issue. I don't have ICS as it hasn't arrived for the Galaxy Note yet and the app worked fine until an h...

Casual Listener

When I try to open the app it crashes immediately. No splash screen, no login screen, nothing. I have like seven playlists so that shouldn't be an issue. I don't have ICS as it hasn't arrived for the...

AndraBullar

Casual Listener

1727 Views

2 replies

0 likes

  • 1727 Views
  • 2 replies
  • 0 likes

I need an answer about updates for the mobile android app urgently!

Spotify customer support,I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I must say it's very frustrating to use the spotify app,...

Newbie

Spotify customer support, I've been a premium subscriber for several months now and I recently got a samsung galaxy tab 8.9" that runs Honeycomb (and that eventually will be upgraded to Ics) and I...

787 Views

0 replies

1 likes

  • 787 Views
  • 0 replies
  • 1 likes

It doesnt work on my phone :( Yes. i have premium!

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only avaliable to premium users. But how can that be? I allr...

Casual Listener

I upgraded from unlimited spotify to premium spotify about 15 minutes ago as i wanted to stream music from my phone. However, as i log into my account on my phone, it says that streaming is only aval...

meahtenoha

Spotify

1400 Views

4 replies

0 likes

  • 1400 Views
  • 4 replies
  • 0 likes

Sync Problems

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost daily basis due to CyanogenMod 9 Nightlies being re...

Newbie

Hi, every time I update my phone, I haev to resync all of my music. This takes a very long time due to my large library, and I am unable to do it when I need to music. I update my phone on an almost ...

887 Views

0 replies

0 likes

  • 887 Views
  • 0 replies
  • 0 likes

mobile phone

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist to her phone. help!!

Newbie

just got my wife a htc andriod phone and upgraded to premium subscription but she cant seem to sync our playlist  to her phone. help!!        

1121 Views

0 replies

0 likes

  • 1121 Views
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Solved!! playlist gone on phone

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

Casual Listener

All my playlist are gone on my phone but are still on my computer. I even tried reinstalling app. What is going on and who do i contact to fix this?

popare

Casual Listener

1240 Views

1 replies

0 likes

  • 1240 Views
  • 1 replies
  • 0 likes

Offline status on Motorola Bionic

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spotify altogether if I cannot get this resolved. Need a...

Casual Listener

help....after following the recommended step of logging out, changing my password, and logging back in, I am stuck in Offline mode on my Bionic. About to drop my Premium membership and probably Spoti...

773 Views

0 replies

0 likes

  • 773 Views
  • 0 replies
  • 0 likes

Ringtones/podcasts listed in playlists

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

Newbie

Spotify is listing my podcasts and ringtones in my local music. I can delete them but how do I prevent spotify from listing them in the first place.

1605 Views

0 replies

0 likes

  • 1605 Views
  • 0 replies
  • 0 likes

Neglected app. Unsubscribing.

I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The shuffling feature is broken (starts me in the middle/...

Newbie

I don't think this app has seen any updates since before I subscribed to Premium (3-4 months ago). I've fought with random crashes (due to deleting songs off my SD card, it doesn't like that). The sh...

user-removed

Not applicable

1633 Views

4 replies

6 likes

  • 1633 Views
  • 4 replies
  • 6 likes

App closes everytime i add a track to a playlist

I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will close as soon as i do. A fresh install didnt help, an...

Casual Listener

I have a nexus s, app closes evertime i add a track to a playist after a couple of seconds which i guess is when the app is syncing. Makes starring tracks really frustrating as i know the app will cl...

daveseefeld

Casual Listener

4342 Views

18 replies

4 likes

  • 4342 Views
  • 18 replies
  • 4 likes