Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
193561 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
534724 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
437774 Views
565 replies
37 likes
Hi there, I hope that someone might be able to help me.On my Sony Ericsson Xperia Mini Pro, I use Spotify (premium). I have a few offline playlists, and one of those is my favorites list, but whenever I play my favorites (with repeat and shuffle, and...
Hi there, I hope that someone might be able to help me. On my Sony Ericsson Xperia Mini Pro, I use Spotify (premium). I have a few offline playlists, and one of those is my favorites list, ...
1154 Views
0 replies
0 likes
Hello, I've been using spotify on my HTC desire for almost 2 years with no problems, today, however, when I opened spotify it propmted me to log in (it usually doesn't) and when I logged in all of my playlists are gone!I've logged out and back in, I'...
Hello, I've been using spotify on my HTC desire for almost 2 years with no problems, today, however, when I opened spotify it propmted me to log in (it usually doesn't) and when I logged in ...
Spotify Legend
1596 Views
1 replies
0 likes
My phone got stolen a few weeks ago, and today I finally got a new one. I installed the Spotify app straight away but I can't even open it up. I can use it from my computer without any problem, but it's not even possible to open up the app from my ph...
My phone got stolen a few weeks ago, and today I finally got a new one. I installed the Spotify app straight away but I can't even open it up. I can use it from my computer without any problem, but i...
1240 Views
0 replies
0 likes
Hello I've been using spotify on mobile for a wile. But resently the app found out that it would crash every singel time i go online. and i mean everytme! wich means that the app aint working at all! cause i have to go inline every time i start the a...
Hello I've been using spotify on mobile for a wile. But resently the app found out that it would crash every singel time i go online. and i mean everytme! wich means that the app aint workin...
Casual Listener
3297 Views
3 replies
0 likes
I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-card/, can I copy that file over first, so I don't ...
I want to have Spotify store offline music on my phone's (Galaxy SII) SD card. If I use this method https://www.spotify.com/us/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-...
Gig Goer
3915 Views
3 replies
1 likes
How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, and greatly appreciated!!! I was only able to DL on...
How come it wont sync all my songs. Its saying i dont have enough room. Why doesnt it say on this site that it only holds so much music??? If im wrong and iv done something wrong help would be nice, ...
Spotify Legend
1397 Views
1 replies
0 likes
Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly annoying as when you plug in your headset you can't just press the pl...
Hi, I have a problem with that the app logs out fairly quickly when it doesn't play music (it seems to be somewhat random, between as little as 10 minutes to 1-2hours). It's fairly ...
1174 Views
0 replies
0 likes
Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using Gracenote doesn't help either. How can I import albu...
Can anyone help me? I've installed Spotify on my galaxy S2. I've imported a bunch of cd's (local files). I can play them offline on my phone with spotify but not every cd shows it's albumart. Using G...
Not applicable
1751 Views
1 replies
0 likes
Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they get synced too. But when I deselect songs which I do not lo...
Hello, I have a Premium account. When I select songs to be synchronized on my HTC Desire S for offline playing, they get synced and everything is working fine. When I add some new songs they...
1549 Views
0 replies
1 likes
Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenly most of my tracks aren't available on my mobile Spotify anymore. It takes 40 minu...
Hey! I have about 10-12 playlists on my Samsung Galaxy S2 that I listen to in Offline mode. My problem is when I want to sync a changed Playlists on my laptop. Suddenl...
1388 Views
0 replies
0 likes
For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.
For some reason all of my playlists and starred songs are gone on both my spotify on pc and android phone. I'm a premium user and I'm not sure whats going on.
1178 Views
0 replies
0 likes
im connected to internet but wont connect on spotify
im connected to internet but wont connect on spotify
1530 Views
0 replies
1 likes
had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter
had the 30 day free trial, if i sign up for the premium rate and use pay for just one month will i then be able to listen to my library thereafter
Regular
6916 Views
3 replies
0 likes
So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an then play them on my phone, spotify just shut down. Ha...
So this has been going on for a while. At first I could sync music to my playlists and listen to them but after a while a window came up saying it was not synced. Nowadays when i sync my music an the...
1225 Views
0 replies
1 likes
Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them.They arent in my music folder
Ran sync for first time and it filled my sd card but i cant find the files it synched to remove them. They arent in my music folder
Casual Listener
3816 Views
7 replies
0 likes
Hello!I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed.. So my phone crashed (to the HTC logo when u first ...
Hello! I am a happy Spotify user but a couple of days ago, my **bleep**ty HTC wildfire phone crashed when I tried to play a local song from the SD card that I removed but did not know that I removed...
1583 Views
0 replies
1 likes
So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer, but identical files on the phone, when the playli...
So what exactly happens when you sync a playlist with your computer? If there are no local files in the playlist, will it affect anything on your phone? Also, if I do have local files on the computer...
1294 Views
0 replies
0 likes
Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlist. This is super annoying. I've cleared the cache a...
Ok, so on my HTC Thunderbolt, whenever I have the bluetooth on (whether it is connected to my Motorola S10-HD bluethooth headphones or NOT) Spotify will crash and restart if I add a song to a playlis...
1691 Views
0 replies
0 likes
We have spotify on two android mobile phones and on our computer.We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is being used somewhere else....Is it not possible to here it o...
We have spotify on two android mobile phones and on our computer. We can not play our playlist on both mobile phones at the same time. The message: Spotify has been paused because spoyify is be...
Not applicable
2000 Views
3 replies
0 likes
I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thought this was a feature for premium users. Need advi...
I have just signed up to premium but find that i cannot play any tracks from my playlist. I press play button but nothing happens. What am i dping wrong. Also can't play playlist when offline. I thou...
Community Legend
2237 Views
3 replies
0 likes
