Spotify says please go online to connect to spotify when i sign in

[wildernes]

My Spotify will not let me sign in I have internet and when I sign in with Facebook it asks me to go online I don't want to reinstall the app as I would loose all my downloaded songs

Can someone please help

Kind regards Luke

[Tinamurphy40]

I'm frustrated because I've tried to connect to spodify and its the same glass ceiling.

[Tinofds]

I can not see the answer, could you Help me how to fix it.

[Cjo81]

I have again reported this as an issue to Spotify. Can everyone who has this problem add a comment with their Phone model, Android version and Spotify version to the following post: https://community.spotify.com/t5/Ongoing-Issues/Offline-Issue/idi-p/3259958

E.g. "Huawei Honor i7. Android version 6.0.1, Spotify version 8.4.26.770 armV7"

Not sure how long this link will work as Spotify might move the post.

[PetraAnn]

How on earth is this marked solved?

I was traveling (as on an airplane to someplace I didn't have data for), my phone hit wifi and spotify updated and boom! I'm getting the "you're offline go to online to connect to spotify".

Except I can't.  It does nothing if I hit connect and apparently it does nothing if I remove my device from offline on the web page.

Soooooo... tell me what I'm paying premium for??

[Joe]

Please add the relevant details to the bug topic started by @Cjo81. In the meantime, reinstalling spotify seems to be the only way to get it working again.

[molsson72]

I have this issue as well. Uninstalling is NOT an acceptable solution...

[Nydiapineda46]

Im lg stilus same issue😪

[thiarda]

I've got the same problem, for a few months. I was looking for a way to get in touch with the app-developmenters. They should find a soloution and solve the problem. This is very annoying en disturbing, because we pay for it. Does anybody know where I can find an emailadress? I tried messaging at facebook as well, but could only talk to a robot. I think we have to wait for a new update, hopefully it will be fixed soon.

At my phone it has also something to do with the memory-card. When spotify says I have to login again (after trying I got a black screen), at these moments I can't put stuff on the memorycard. Like speechrecorder (which I use for recording lectures) says that the memorycard is full (which is not true), and after I delete spotify I can record my lectures again (I have a 64 GB card and have used about only 5 GB).
Does anybody else got the same problem?

[yeib]

There's no need to reinstall, just erasing data and cache does the same thing.

Of course that's not a solution, darn, I'm so angry at this. I lost 3,5gb of music the first time, and 1,3gb the second time... And there is no solution yet! I say we should get some kind of economic reparations for this. Paying is almost useless in this situation.

[stulatarche]

There is a need to reinstall for some of us. It simply doesn't let me log
in once it's done it's log out for no reason trick. It hangs on a black
screen then comes back to the log in screen. The only way I've ever been
able to log back in is doing a clean reinstall.

[motionclub]

Thanks, that worked!

[Yallouz]

I have the same problem. Erase all data is realy an absurd. 

[Dennisvr6]

I hjust had the same problem in my Samsung S9.

I just simply uninstall and reinstall the app.....no songs lost.

[Alexia1776]

This works

[beachchopper]

I have same problem. Very tired of screwing with this. Anyone know of a better problem free service for streaming and downloading music?

[josebalaka]

Same problem...... what a shame! Crappy customer and tech service.  

[Cjo81]

I never thought that I would say this; but after seeing how Spotify
treats their paying customers I have changed to Apple Music. So far I
have been able to find all the same songs on Apple Music as I had on
Spotify. I am not too excited about the app from Apple Music, but it
might just be that I need to get used to it.

[Noctare]

Well, I switched from the XperiaZ5 to an LG5 and I thought all was well until my phone automatically upgraded to Android 7.0 last night and now I have this stupidly annoying problem again. How hard can this be for the dev to find a simple fix for?

[SwaSpot]

Hi, I had signed up to Spotify Family after my daughter has a Premium account for over a year. Then this annoying issue happened after 3 weeks of listening pleasure. What worked is UNINSTALLING and REINSTALLING Spotify. But over those 3 weeks I had downloaded over 100 songs, which I then had to download again. Luckily we have unrestricted WiFi. I was telling everyone how great Spotify was. Now I'll be telling them, yeah it's great, but there are some really annoying issues that should have been fixed ages ago.

[josebalaka]

I have paid premium for the whole 2018, but unless this bug is not fixed I will switch to another music provider for 2019. I was considering to go Family, but not any more.