Storage Location Problem

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Storage Location Problem

makehaste
Casual Listener

Plan

Premium

Country

 Philippines

Device

Lenovo A328

Operating System

Android 4.4.2

 

My Question or Issue:

 

It seems that I can’t change the storage location in my phone, all I can see is Delete Cache option. I wonder if it’s removed or it’s not compatible on my phone because in the older versions I could still change it to SD card. Thanks in advance!

 

1 ACCEPTED SOLUTION

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Solution!

Re: Storage Location Problem

Rock Star 22
Rock Star 22

@makehaste,

 

Hmm, that’s odd!

 

Could you try restarting your device? If that doesn’t help, try taking out your SD card, uninstall the app. Afterwards, put the SD card back in and reinstall the app following these steps

 

Let me know how it goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
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Note: I'm not a Spotify employee.

View solution in original post

5 Replies
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Re: Storage Location Problem

Rock Star 22
Rock Star 22

Hey @makehaste, welcome to the community. 

 

Hope you’re doing great!

 

Could you try following these steps in order: 

 

  1. Delete cache and all data in the app on your phone.
  2. Uninstall the app
  3. Use a computer to manage your account with a browser 
  4. Navigate to your 'offline devices' and delete all listed devices from
    the list.
  5. Install the app back onto your phone, and log back in. 

Let me know how this goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Storage Location Problem

makehaste
Casual Listener

Hello, thank you for answering! 

 

Nothing happened actually, it's still the same. 😢

 

Here's a picture: IMG_20180821_003700_544.JPG

 

 

Highlighted
Solution!

Re: Storage Location Problem

Rock Star 22
Rock Star 22

@makehaste,

 

Hmm, that’s odd!

 

Could you try restarting your device? If that doesn’t help, try taking out your SD card, uninstall the app. Afterwards, put the SD card back in and reinstall the app following these steps

 

Let me know how it goes!

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Highlighted

Re: Storage Location Problem

makehaste
Casual Listener

Hey it worked! Thank you very much for helping! 😊IMG_20180821_010242_041.JPG

 

 

 

Highlighted

Re: Storage Location Problem

Rock Star 22
Rock Star 22

@makehaste,

 

You’re welcome 🙂 

 

Always let us know if you need more help 😊 

 

Stay awesome.

Billy-JRock Star 22
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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