Wrong artwork cover on car's Bluetooth.

[seekingfor81]

Plan

Premium

Country

Greece

Device

Nothing Phone 1 

Operating System

Android 13

Car

Hyundai Tucson (2021)

My Question or Issue

Mobile connected via Bluetooth (not android auto with cable, only Bluetooth).

Music plays from Spotify. The title and the artwork cover in the first track play well. In the next one, the title changes but the artwork cover remains the same as the previous one. On the 3rd track, you see title name change normally of the 3rd track but artwork cover of the 2nd. You move on to the next one and so on.

With another player everything works fine.

But since I'm very comfortable with Spotify, I'm struggling to make it work properly. I found some tips for changing the Bluetooth avrcp and battery optimization, but it's useless. The only thing I managed to do is not to show the artwork cover to any player by changing the Bluetooth avrcp but with the song titles changing correctly. In order to show the artwork cover it needs to have Bluetooth profile avrcp 1.6.

The infotainment of the car should not be to blame. It's most likely a Spotify bug after some update that I didn't hear about. It definitely has something to do with the Bluetooth avrcp profiles and how Spotify transfers the metadata to the car's infotainment.

In other players of my mobile the artwork cover changes normally. Like something sticks and stays in the artwork of the previous song while the next one is playing. It transfers the metadata, but laterally.

Is there any solution because it is very frustrating? I am very comfortable with Spotify and would not like to remove it.

Thanks in advance

[cmonty]

Plan

Premium

Country

Germany

Device

Google Pixel 6

Operating System

Android 13

My Question or Issue

Hello,
I have paired my Android device (Google Pixel 6) with my car radio device (MBUX).
There's no issue with play, pause, stop tracks.

However, the track info (title, artist, time) and other metadata is not displayed in 99% of all use cases. Sometimes, means in 1% of the use cases, there's no issue at all.

And another interesting finding is that when Spotify is playing advertising during a podcast, there's no issue with track metadata.

I can reproduce this with any device (Google Pixel 6a, Google Pixel 3a, OnePlus 5T) and any OS (AOSP, LineageOS) always using latest Spotify app version (for Android).

If requested I can photos that document the issue.

Based on these facts I conclude that this issue is related to Spotify app.
Please advise how to troubleshoot this issue.

Regards
Thomas

[cmonty]

Attached a screenshot documenting the error.

[MihailY]

Hey @cmonty,

Thanks for reaching out.

As we haven't had any recent reports about this issue and since you mention that this is happening with multiple mobile devices, it's best to contact your car stereo manufacturer fur further troubleshooting steps.

Cheers,

[cmonty]

Hello,

I totally disagree with your conclusion.

If this issue is caused by the connected device MBUX, why is track metadata displayed correctly if Spotify is playing any advertisement?

Based on this fact I conclude that Spotify app provides metadata information based on content that is played.

Anyway, I'm curious how you explain this finding.

Regards

Thomas

[Joan]

Hi there @seekingfor81,

Thanks for letting us know. We'll happily pass your feedback onto the appropriate team. Be advised however that we cannot say for certain at the moment when or if this is going to get fixed.

Cheers!

[Orochinanaya]

Google Pixel 7, running Android 13

I have already tried changing the bluetooth mode and restarting several times. I have also tried clearing cache. I had the same issue on my previous phone as well, I thought maybe my device was older, but it doesnt seem to be the case.

[blackangel411]

Hi all, 

FYI : i have exactly the same trouble in my car since few months. First song works but after, i have the artwork of the previous song. 

Device : 
OnePlus Nord CE 5G
Car : 
Mercedes Class A (2020)

Operating System

Android 13

[PuppetMaster000]

Plan

Premium

Country

Australia

Device

iPhone 14 Pro Max & iPhone 11 Pro Max, Tesla Model 3

Operating System

iOS 16.1 and 16.2 with several different Tesla versions (latest one being 2023.20.9)

My Question or Issue

When connected to the car through Bluetooth and playing my playlist from the phone, the artwork for the album will not appear on the screen. The weird part is, this only happens if the song ends and moves to the next one in queue. If I manually skip to the next song or go back to the previous song, the artwork is there. Even for songs that just played without it. Only when it moves on and autoplays the next song, it isn't there.

It isn't the car at fault, as I have tested with several accounts and phones, logging in and out, repairing Bluetooth, different playlists etc. and the only time it worked was with a very old version of the Spotify app on the iPhone 11 Pro Max running 16.1 that hasn't updated apps since about November last year. When using that phone, it would maybe not load 1 song artwork from time to time but most of the times it showed it properly. Compared to my current iPhone 14 Pro Max with the up-to-date Spotify app, where it happens every single time without fail. The moment I updated the app to the latest version on the 11 Pro Max, the iPhone that worked before, it also stopped showing artworks completely. Unless as mentioned before, I manually skip to the next song. The Spotify app on the car itself doesn't have this issue either and displays artwork without any issues.

Wanted to also add, the reason I don't want to use the car app is because I have local files on my playlist which the car app can't load or play. If it could, I would just use that app instead. 

[Paetsn]

Hey there,

I also have the exact same problem. Other players work well on my cars bluetooth.

Device:

Oppo Find X5 Pro

Operating System:

ColorOS 13.1 | Android 13

Car:

2023 CUPRA Leon ST VZ 

Cheers! 🙂

[Boy128]

Exactly the same problem here, thanks for all the testing. I thought there was something wrong with my car’s Bluetooth,l even refactored my car several times. It was really annoying. 

[OscarDC]

Hey folks,

Thank you for reaching out to the Community and welcome.

To continue investigating this behavior, would you mind including in your next response the Spotify version you're currently running on your devices?

Also @Boy128, would you mind including in your next response as well the OS version of the device you're using?

Lastly, could any of you record a short video where we can take a better look? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

We'll be on the lookout.

[Nage]

Same issue observed in Hyundai Exter HU

Mobile Android 13

[pleasefixthisbug719]

I am experiencing the same issue with the only deviation being occasionally the artwork of the first song also does not display, but as the OP mentioned, the subsequent songs are offset by one.  This issue appears to be limited to AndroidOS, for I did not experience this issue with my iPhone; the other users who are experiencing this also appear to be running on AndroidOS.  Furthermore, it has been half a year since this has been reported, and there is still no resolution in sight.  Can we get this prioritized please?  It is incredibly inconvenient, and it makes me want to switch to another music provider.

Phone: OnePlus Open

OS: OxygenOS 13.2

Car: 2021 Model Y Long Range

[pleasefixthisbug719]

@Joan Can we get an update on this bug?  It's been half a year since originally reported.  It's also very clear that many users are impacted. 

[Lombog]

Same issue. I changed to Tidal. This does not have this problem. As Spotify does not care about users maybe follow my suggestion... 

[pleasefixthisbug719]

I am going to wait till 12/31 for a reply from Spotify on this thread.  If there is no reply, I am going to switch providers. 

[lezebe]

Hello,

Same problem 

Phone : OnePlus Nord CE 5G

Car : Skoda Scala 2021

[Vasil]

Hey folks!

Thank you for all the detailed reports!
This is now being looked into. We'll keep you posted as soon as we have new updates to share 🙂
Cheers!

[Joan]

Hi folks,

We're in the process of investigating this and to continue, can you please confirm what Spotify app versions you are using?

Thanks in advance!