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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5051 Views

0 replies

6 likes

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Spotify widget not working on Samsung Galaxy S7

Widget just shows up blank and I can't press anything but the app is currently playing right now.

Regular

Widget just shows up blank and I can't press anything but the app is currently playing right now.

deek102

Casual Listener

5593 Views

7 replies

4 likes

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  • 7 replies
  • 4 likes

Offline music deleted

Hi,So, I downloaded some files for offline music listening when on the road, but this is the third time in less than a month it suddenly gets randomly deleted, all of it except Playlists. All albums from all of my saved artists is gone...LG G6, Nouga...

Casual Listener

Hi, So, I downloaded some files for offline music listening when on the road, but this is the third time  in less than a month it suddenly gets randomly deleted, all of it except Playlists. All...

ivanlunah

Casual Listener

446 Views

4 replies

0 likes

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bmw f11 spotify album artwork not showing

When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android. I've tried everything and nothing seems to work. Anyone have any ideas?

Newbie

When I had a iphone spotify album artwork was working fine and then all of a sudden it stopped showing up after I changed to Android.  I've tried everything and nothing seems to work.  Anyo...

263 Views

0 replies

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Superuser Contribution Kontakt

Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!

Casual Listener

Hab ein Problem mit Spotify und das ist nicht so einfach deswegen brauche ich dieine Nummer eines Kundenberaters !!!

jonake

Newbie

738 Views

2 replies

1 likes

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Superuser Contribution Skipping songs in an album or playlist

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to have to keep checking my phone to make sure I'm not...

Casual Listener

I've owned spotify Premium for a year, but just recently it will randomly skip a song in an album, even if I have the album downloaded offline. I can go back and play the song, but it is annoying to ...

Dtayl13

Newbie

9132 Views

9 replies

5 likes

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  • 9 replies
  • 5 likes

Bluetooth stuttering

I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify over Bluetooth and all of the sudden the stream would beco...

Gig Goer

I know Spotify doesn't actually monitor these forums and I'll never be heard but I'm going to post this regardless. There have been several times where I would be streaming a song via Spotify ove...

furier

Newbie

17239 Views

5 replies

7 likes

Bluetooth stutter
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Using Tasker/NFC Button to Save/Unsave a Song

Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.

Newbie

Is there a way to save/unsave a song using Tasker or similar software? I want to attach a NFC button to it, so I can easily save a new song by just clicking the button.

381 Views

0 replies

3 likes

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Solved!! Playlists problem

Why are my playlist playing music not in my playlist?

Newbie

Why are my playlist playing music not in my playlist?

Bittencourt

Spotify Star

343 Views

1 replies

0 likes

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Nuked Usability

Running HTC Bolt with Nougat 7.0.1 Spotify no longer stays logged in, and will not connect. Works on my PS4 and Macbook from 2009. I've tried clearing the cache and reinstalling previous versions of Spotify (up to 0.x ago), tried changing my plan to ...

Newbie

Running HTC Bolt with Nougat 7.0.1   Spotify no longer stays logged in, and will not connect. Works on my PS4 and Macbook from 2009.   I've tried clearing the cache and reinstalling pre...

190 Views

0 replies

0 likes

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Superuser Contribution re-downloading many songs after subscription

Hi everyone,I'm not a native english speaker and sorry if my message grammar has mistakes.I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists.today it expires and I subscribed for a 1-month premium account, but ...

Casual Listener

Hi everyone, I'm not a native english speaker and sorry if my message grammar has mistakes. I've tried 7-day trial premium account on my android 5.1 and had downloaded some playlists. today it exp...

siavashgdrz

Casual Listener

401 Views

2 replies

0 likes

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Android app auto starts when unlocking my Galaxy S8

The Spotify app is very often the active application when I unlock my phone, even though I havent used it for a while. I've tried to cleared cache, reinstalled, rebooted. It's been happening for at least a month, and it happens 5-10 times each day.I ...

Casual Listener

The Spotify app is very often the active application when I unlock my phone, even though I havent used it for a while. I've tried to cleared cache, reinstalled, rebooted. It's been happening for at l...

Straleks1

Casual Listener

239 Views

1 replies

0 likes

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I just can't play the music I want

I've tried playing an album on my mobile phone and it will play absolutely anything but what I want. I tried to make it a playlist and it's added really cheesy songs to my playlist that I never would want to listen to. I then went into the playlist a...

Newbie

I've tried playing an album on my mobile phone and it will play absolutely anything but what I want. I tried to make it a playlist and it's added really cheesy songs to my playlist that I never would...

265 Views

0 replies

0 likes

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Music

I made my spotify in Mexico and now all of my stations and reccomendations are in Spanish, how can I change that?

Newbie

I made my spotify in Mexico and now all of my stations and reccomendations are in Spanish, how can I change that? 

207 Views

0 replies

0 likes

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Album art not showing on saved tracks

So about a month or two ago the album art stopped working on any tracks I saved (pressed the little plus next to the title and it turns into a tick, saves them for offline playback etc). So now all of my saved tunes have a blank/generic grey album co...

Newbie

So about a month or two ago the album art stopped working on any tracks I saved (pressed the little plus next to the title and it turns into a tick, saves them for offline playback etc). So now all o...

410 Views

0 replies

0 likes

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La synchronisation des playlist des fichiers locaux ne fonctionne plus

J'ai des fichies locaux que j'utilise dans des playlist que je crée depuis l'application PC (Windows 7) et met en téléchargementMême en respectant à la lettre la procedure pour synchroniser ces playlists (même réseau Wi-Fi etc. https://support.spotif...

Newbie

J'ai des fichies locaux que j'utilise dans des playlist que je crée depuis l'application PC (Windows 7) et met en téléchargement Même en respectant à la lettre la procedure pour synchroniser ces pla...

Laura1998

Newbie

3569 Views

1 replies

6 likes

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Deleted all the files..

So I decided to grab another older phone I had lying around to use for music, and removed the SD from my primary phone that had about 10GB of saved music (Spotify files) and when I try and sync up my music on the other device, the switch up had remov...

Regular

So I decided to grab another older phone I had lying around to use for music, and removed the SD from my primary phone that had about 10GB of saved music (Spotify files) and when I try and sync up my...

ChinoroundeYe

Regular

477 Views

2 replies

0 likes

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Heruntergeladene Musik

Hi Community, Ich hoffe, hier ist jemand der deutsch spricht. Ich habe ein Problem mit meinen heruntergeladenen Musikalben. Es ist öfters der Fall, dass meine Alben einfach nicht mehr heruntergeladen sind und dann muss ich alles von Hand neu herunder...

Visitor

Hi Community,   Ich hoffe, hier ist jemand der deutsch spricht. Ich habe ein Problem mit meinen heruntergeladenen Musikalben. Es ist öfters der Fall, dass meine Alben einfach nicht mehr herunt...

476 Views

0 replies

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Solved!! Chapters lost

Dear community, I have a problem with an audio book. Since the last week I hear Ernest Cline-Ready player one. It has about 210 chapters. Yesterday I heard chapter 171,everything OK. Today in the morning I wanted to hear again but there are still 73 ...

Casual Listener

Dear community, I have a problem with an audio book. Since the last week I hear Ernest Cline-Ready player one. It has about 210 chapters. Yesterday I heard chapter 171,everything OK. Today in the mor...

Ratistomba

Newbie

2473 Views

5 replies

0 likes

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Startup problems- Android

Hi, I am having problems gettin Spotify opened in my Android, the screen turns black for a few seconds and the app suddenly shuts down, I can`t even reach the log in section. I have recently restored the system, and formated the SD card. -Moto G Plus...

Newbie

Hi, I am having problems gettin Spotify opened in my Android, the screen turns black for a few seconds and the app suddenly shuts down, I can`t even reach the log in section. I have recently restored...

Philrobo

Casual Listener

703 Views

3 replies

1 likes

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  • 3 replies
  • 1 likes

Song Versions changing

I've had a problem a few times now where the song on my phones playlist will change from the version I added into a different version. The changes I remember are swapping True by Spandau Ballet with a version that had an acoustic guitar and swapping ...

Newbie

I've had a problem a few times now where the song on my phones playlist will change from the version I added into a different version.   The changes I remember are swapping True by Spandau Bal...

JTeed

Newbie

3243 Views

5 replies

11 likes

  • 3243 Views
  • 5 replies
  • 11 likes