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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Problems with Dual Sim and offline mode

Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm from México and using Telcel and Virgin Mobile) but...

Casual Listener

Hi everybody, I search for this and there is no information about it. I already saw that there are some problems using dual sim but my problem is this...I can play Spotify in any of my two sims (I'm ...

Arundas

Music Fan

2390 Views

4 replies

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Switching data provider in dual sim phone cause bug in Spotify

I'll do my best to describe the problem since English is not my main language. When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one SIM at any time.I have data plan on both SIMs, so I can do a...

Regular

I'll do my best to describe the problem since English is not my main language.   When I use Spotify Premium on my Galaxy S7 Dual SIM (G930FD), the download music function only worked with one ...

Arundas

Music Fan

2208 Views

3 replies

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Bug in spotify when using dual sim phone

The phone Galaxy s6 duos. The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug.Streaming works no matter what SIM card is used for data transfer.

Newbie

The phone Galaxy s6 duos.   The download over cellular is working ONLY when Sim1 for data transfer. I think it's a bug. Streaming works no matter what SIM card is used for data transfer.

Arundas

Music Fan

3241 Views

2 replies

3 likes

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Android app quits on incoming calls

Hi everyone. Short facts Sony XZAndroid 7.1.1Spotify version 8.4.18... The app kills itself when I'm receiving an incoming call.Or when I pause the music, to look at something other with sound(letting the app run in background to be easily toggled ba...

Newbie

Hi everyone.   Short facts  Sony XZ Android 7.1.1 Spotify version 8.4.18...   The app kills itself when I'm receiving an incoming call. Or when I pause the music, to look at so...

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Music keeps stopping randomly

Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this happened with anyone else and have you been able to ...

Casual Listener

Hi guys! My music keeps stopping every few minutes for no reason. I have restarted the app and my phone but still having issues. It is not due to notifications or other sounds on my phone. Has this h...

Vadim84

Newbie

460 Views

1 replies

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Huawei P8 Lite Smart

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium account too. Has anything similar ever happened to you...

Newbie

Hi guys would you please help me in fixing this? I got a Huawei P8 Lite Smart and Spotify stopped working since I devided to update the app yesterday. App doesn't open at all and I have a Premium acc...

379 Views

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I can't delete a playlist

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

Casual Listener

I have I playlist I want to delete, but it just doesn't go away. When I press delete in the context menu it remains there and nothing happens. Help?

darktee

Casual Listener

350 Views

2 replies

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Search function crashes app

Hi Spotify, I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the spotify community. Device Samsung Galaxy S7 SM-G930FAndroid V...

Newbie

Hi Spotify,   I have been using spotify for approx. 4 years. I feel as though I have to start this topic due to lack of fixes and discussions that have helped via google search and using the s...

328 Views

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Solved!! SD storage Xperia Z1 128GB card not working

OK first of all I'm a very experienced user (15 years in IT) and have read through every single step and topic that I could find regarding this issue but I can't seem to solve it.. Description Spotify can not download to the SD card, but always goes ...

Casual Listener

OK first of all I'm a very experienced user (15 years in IT) and have read through every single step and topic that I could find regarding this issue but I can't seem to solve it..   Descrip...

marigold19

Newbie

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6 replies

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Superuser Contribution Baixar Músicas Rede Celular

Olá, estou com dificuldade de baixar músicas em meu celular sistema Android, tento baixar pela rede do celular, fui nas configurações para permitir que o mesmo baixe, o detalhe é que até na semana passada estava baixando normalmente apenas restaurei ...

Newbie

Olá, estou com dificuldade de baixar músicas em meu celular sistema Android, tento baixar pela rede do celular, fui nas configurações para permitir que o mesmo baixe, o detalhe é que até na semana pa...

Leandro_mineiro

Newbie

10380 Views

2 replies

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Quisiera que me ayudaran. ¿Por qué no puedo conectar Shazam a Spotify? 

Newbie

Quisiera que me ayudaran. ¿Por qué no puedo conectar Shazam a Spotify? 

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Won't let me log in!!!

I am putting in all my correct information and I still can't log in! I have reset the password and it still won't work. My spotify account is Audiomackenzie (Audiomackenzie1@gmail.com) please help me I really need some tunes.

Newbie

I am putting in all my correct information and I still can't log in! I have reset the password and it still won't work. My spotify account is Audiomackenzie (Audiomackenzie1@gmail.com) please help me...

SaraiSound

Roadie

6330 Views

3 replies

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Issue downloading songs and moving to SD card

Hi all, My sister just bought a Xperia XA, model F3116, running Spotify 8.4.18.743 armV7 on Android 7.0. This Spotify version is already an update, because the phone has a native version, which I'm not sure what it is. The phone has a storage of 16gb...

Newbie

Hi all,   My sister just bought a Xperia XA, model F3116, running Spotify 8.4.18.743 armV7 on Android 7.0. This Spotify version is already an update, because the phone has a native versio...

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Cant enter on my account because said that I'm offline

Today at the morning i enter on myaccount and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to have internet but i have internet and I don't now what t...

Newbie

Today at the morning i enter on my account and listen music all good but this afternoon it take off on my account and whed i try too enter again it said that the account is offline and i have to hav...

Joe

Community Legend

297 Views

1 replies

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Spotify usb

I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?

Visitor

I have a peugeut bipper with usb media player, how can i sync spotify with my car? Any help?

Joe

Community Legend

360 Views

1 replies

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I dont want spotify web player and I dont want a random playlist...

... if the current music i've choosen - for any reason - cant stream to my android device.If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on next. If I'm listening to ambient synth - i dont want Hellacopters to s...

Newbie

... if the current music i've choosen - for any reason - cant stream to my android device. If i'm listening to Shostakovich - I dont want a random playlist with rap and 50 cent on nex...

Joe

Community Legend

405 Views

1 replies

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Spotify not working properly on Samsung Galaxy S7 - Oops, something went wrong...

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and offline mode, NO SOUND. Not in the headphones, not ...

Newbie

I really have no idea what the problem is, all I know is that it's Spotify causing the problem. So, when I want to listen on my phone I start up Spotify (Premium) and this happens in both online and ...

Joe

Community Legend

1536 Views

1 replies

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Solved!! Mobile App - Play, Pause, and Skip Using Headphone/Headset with Controls.

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have happened over night. Ive purchased new head phones s...

Newbie

Why all of a sudden am i no longer able to use my head phones to skip songs or increase of decrease the volume? I now have to get my phone everytime and its getting very tedious. This seems to have h...

Tinchojukic

Newbie

7090 Views

4 replies

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Spotify Mobile App Android Issues

Hello Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

Casual Listener

Hello   Not sure if this happens to other people but sometimes when I open thr Spotify app, all my playlistd and saved songsnget stuck in a buffer loop and I cant access any music.

237 Views

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Android
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No me aparece la sd para pasar mi musica

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada y ya me estoy decesperando y ya me pasa con 3 celu...

Newbie

Siempre e tenido ese problema por algun caso que quiera transferir mi musica a la tarjeta sd NUNCA ME APARECE! y es un milagro cuando aparece la sd ya desmonte la tarjeta y la volvi a insertar y nada...

364 Views

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