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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376911 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7638 Views

0 replies

7 likes

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"Now playing" not accurate after gesture song change

Noticed this before but this time I decided to find out the cause. The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually playing. If you select the song, it will take you to the co...

Newbie

Noticed this before but this time I decided to find out the cause.   The problem: the "Now Playing" song at the bottom of the app or on lock screen is not the same as the song that is actually...

355 Views

0 replies

0 likes

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Chromecast stops showing up in device list

Like half the time I want to listen to spotify on my chromecast 2 its not in my device list. There are two ways to get it back in the list: 1. Restart my phone OR 2. Go to android settings and unmark all permissions for Spotify and mark them again. I...

Regular

Like half the time I want to listen to spotify on my chromecast 2 its not in my device list. There are two ways to get it back in the list: 1. Restart my phone OR 2. Go to android settings and unmark...

chiviup

Regular

5941 Views

5 replies

2 likes

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  • 5 replies
  • 2 likes

Crackling between tracks

I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music on mobile data. Tried wiping data, cache, and a fre...

Gig Goer

I haven't seen this problem discussed at all in recent years... The past two weeks or so a "crackling" (think needle on vinyl, but a little louder) is audible between tracks when I'm streaming music ...

382 Views

0 replies

0 likes

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Spotify premium app not playing any songs

Hi, I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone. Device: OnePlus One A001ROM: Resurrection Remix 5.8.4 Android 7.1.2Spotify Version: 8.4.18.743 armV7 I have found nothing in the community or g...

Visitor

Hi,  I recently made a spotify premium subscription and sadly the APP is not playing any Songs in my phone.   Device: OnePlus One A001 ROM: Resurrection Remix 5.8.4 Android 7.1.2 Spoti...

user-removed

Not applicable

474 Views

3 replies

0 likes

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  • 3 replies
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Is there a way to see how many times ive listened to a song.

A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.

Casual Listener

A friend of mine was looking at his most played songs but at that time I didn't ask him how he did it.

3284 Views

0 replies

0 likes

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Weird Buzzing and Dragging while playing music

I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the music stops for a few seconds. I checked other apps...

Newbie

I've been paying for Spotify for about 3 years now and it's been so amazing and satisfying, but in the last 3 weeks or so songs on my phone will randomly be interuppted by this buzzing noise and the ...

578 Views

0 replies

0 likes

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All my saved songs and artists are gone!

I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about my account being comprimised. Changed passwords an...

Newbie

I was just about to put on some of my saved songs when an error popped up saying offline mode had logged on to more than 3 devices. I only use my phone and computer for spotify so I was worried about...

324 Views

0 replies

0 likes

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Solved!! Saving in sd

I cant save my songs in the sd card. It saves in my cellphone and i dont have more space. I dont know where is the option For choose where to save them

Newbie

I cant save my songs in the sd card. It saves in my cellphone and i dont have more space. I dont know where is the option For choose where to save them

Joe

Community Legend

1578 Views

16 replies

1 likes

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  • 16 replies
  • 1 likes

Spotify en pantalla bloqueada

Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaciones de aplicaciones tampoco he podido encontrar so...

Newbie

Buenas noches, quisiera saber cómo puedo hacer para colocar Spotify en pantalla bloqueda, mi celular es un samsung galaxy J3 2016, y el sistema operativo es Android 5.1.1, y en la parte de notificaci...

5160 Views

0 replies

3 likes

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Need help logging in on my new device

PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ... WHO WILL HELP AND WHEN

Newbie

PLEASE PLEASE PLEASE HELP ... I' READY TO CANCEL MY SUBSCRIPTION.... FOR AT LEAST A WEEK I'VE been tryn to log on to my acct ... I've folloed very instruction and STILL NOTHING !!!! WHAT CAN I DO ......

Joe

Community Legend

360 Views

1 replies

0 likes

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  • 1 replies
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Solved!! No Puedo Saltar Canciones

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces. Help me pls

Newbie

Tengo Spotify premium pero solo puedo saltar 6 canciones. puedo elegirlas pero no saltar mas de 6 veces.  Help me pls

krlos13g

Casual Listener

10744 Views

8 replies

4 likes

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  • 8 replies
  • 4 likes

App crashes phone, and unable to clean install.

Hey guys. Premium user for about a year.Device: Huawei p9 Lite (VNS-L22)Android Version: 6.0 What happens:I'm able to start the application with little issue. It doesn't seem to matter-offline mode, online, other devices connected to Spotify or not, ...

Newbie

Hey guys. Premium user for about a year. Device: Huawei p9 Lite (VNS-L22) Android Version: 6.0   What happens: I'm able to start the application with little issue. It doesn't seem to matter...

422 Views

0 replies

0 likes

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Solved!! Android app doesn't have same featues as ios

There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, that option isn't there. Shuffle is permanently enable...

Casual Listener

There are features missing from the Android app, some really important differences that make ios a lot more appealing. On my iPad, I can individually choose songs without premium but on my phone, tha...

YourAvgJoe

Casual Listener

915 Views

2 replies

0 likes

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No space left on device bug

I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums.I tried uninstalling the app, removing the com.spotify.music folder, deleting the app's data, but although I have a lot of free sp...

Casual Listener

I recently bought an SD card for my mobile to store music in and I can't seem to download more than a handful of albums. I tried uninstalling the app, removing the com.spotify.music folder, deleting...

betablue42

Roadie

1763 Views

3 replies

0 likes

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Solved!! PROBLEMA AL ABRIR SPOTIFY EN ANDROID

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente desintalar e instalar la app, pero aun asi no funciona. ...

Newbie

Hola!. Tengo Spotify Premium y lo tengo abrierto en mi computadora y en mi celular, pero en me celular cerre sesion y cuando abro la aplicacion solo me aparece una pantalla en negro, ya intente des...

Jsolanoc

Newbie

77536 Views

41 replies

5 likes

Other
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Can't stop an artist playlist playing?

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these Beatles songs from playing. I could pause them, bu...

Casual Listener

I'll try to keep it short. I went onto the Spotify page for The Beatles, and just hit 'shuffle play'. After a while I wanted to listen to other things... but then I realised I couldn't stop all these...

betablue42

Roadie

1213 Views

5 replies

0 likes

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Solved!! Do songs stay downloaded on device after premium subscription ends?

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?

Newbie

I just wanted to know if the songs that I download during my premium subscription stick around for offline play after the subscription ends?  

Joe

Community Legend

80695 Views

3 replies

0 likes

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Spotify is closing when I stop the music.

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

Newbie

I stop the music while I listening music on background, but Spotify completely shut down. I reinstalled and cleaned the cache but not works.

Joe

Community Legend

452 Views

1 replies

0 likes

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  • 1 replies
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Sony Xperia M5 doesn't show storage function

HiI pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB that was promoted in the brochure, but 10 were alread...

Casual Listener

Hi I pay for spotify premium and I have a Xperia M5 as mentioned in the title. It uses Android 6.0 Marshmellow and my 2000 songs have filled up the 3GB of internal storage that was left of the 16GB ...

betablue42

Roadie

761 Views

7 replies

0 likes

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  • 7 replies
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Playlist restarting before reaching the end.

Hey! After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a similar issue when playing said playlist on random, only a few son...

Newbie

Hey!   After a song finishes the spotify restarts the playlist. When I go back to the and press forward, I get to the first song. Can't press back on the first song though... There is a s...

Joe

Community Legend

345 Views

1 replies

0 likes

  • 345 Views
  • 1 replies
  • 0 likes