Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium
I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium
Community Legend
283 Views
1 replies
0 likes
Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get any error message, Spotify just immediately crashes...
Hi i use a galaxy s5 with Spotify premium. After i have done a New update, my Spotify crashes a soon as i press on my playlists or use the search function or use the Browser function etc. I dont get ...
Community Legend
693 Views
6 replies
1 likes
I canceled my premium subscription. Now none of the music will play. Nothing I have downloaded will play. Neither will any of the music on the radio stations. I have updated it. Even uninstalled and re installed the app. Still nothing! I love Spotify...
I canceled my premium subscription. Now none of the music will play. Nothing I have downloaded will play. Neither will any of the music on the radio stations. I have updated it. Even uninstalled and ...
Community Legend
335 Views
3 replies
0 likes
Hi, The last few months I;ve been unable to import my local files into spotify from my NAS. The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a point where my pc locks up. Even tried copying some of the f...
Hi, The last few months I;ve been unable to import my local files into spotify from my NAS. The import starts then slows down, then the cpu and memory usages of Spotify starts to climb to a ...
Community Legend
577 Views
3 replies
0 likes
Spotify using 10Gb without download IMG música.
Spotify using 10Gb without download IMG música.
Roadie
262 Views
1 replies
0 likes
The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, neither when I search for it in the "Search" tab. I ha...
The "Your running mix" playlist by Spotify (the one that matches your running pace with your own music's tempo) is unavailable for my account. It does not appear when I go to the "Running" genre, nei...
Newbie
2521 Views
8 replies
1 likes
Hello,i've got the problem that every time i use Spotify and i leave the app to do something else, the Spotify App closes completly after 10 seconds? Thanks for your help
Hello, i've got the problem that every time i use Spotify and i leave the app to do something else, the Spotify App closes completly after 10 seconds? Thanks for your help
Roadie
288 Views
1 replies
0 likes
Cuando reproduzco Spotify en mi auto (Renault Captur) comienza a emitir un sonido extraño, como de corto circuito o inducción, ocurre que conecto otros dispositivos y no hay problema, también reprouzco la música que está guardada en mi teléfono y no ...
Cuando reproduzco Spotify en mi auto (Renault Captur) comienza a emitir un sonido extraño, como de corto circuito o inducción, ocurre que conecto otros dispositivos y no hay problema, también reprouz...
Newbie
720 Views
1 replies
0 likes
Seit dem letzten Update erkennt mein Handy die sd karte nicht mehr. Spotify versucht es dann die Daten auf dem Handy zu speichern aber es wird weiterhin angezeigt das die Daten noch auf der sd karte sind. Wenn ich nun dann den speicherort wieder auf ...
Seit dem letzten Update erkennt mein Handy die sd karte nicht mehr. Spotify versucht es dann die Daten auf dem Handy zu speichern aber es wird weiterhin angezeigt das die Daten noch auf der sd karte ...
Roadie
361 Views
1 replies
0 likes
I am looking for Bluetooth Earbuds suitable for exercise which are suitable for exercise however the biggest thing is that they HAVE to be compatible with Andriod and Spotify. I have been looking at: https://www.amazon.co.uk/Betron-Bluetooth-Earphone...
I am looking for Bluetooth Earbuds suitable for exercise which are suitable for exercise however the biggest thing is that they HAVE to be compatible with Andriod and Spotify. I have been lo...
Roadie
377 Views
3 replies
0 likes
I use Spotify on my Android car radio. Due to the small internal storage I would like to move my offline music to SD card. I see the option but because of the small screen, I can't reach the confirm-button. Is there any other way to do so or can you ...
I use Spotify on my Android car radio. Due to the small internal storage I would like to move my offline music to SD card. I see the option but because of the small screen, I can't reach the confirm-...
188 Views
0 replies
0 likes
Hola queria saber por que se me detiene la reproduccion cuando veo un video en facebook? Con mi tel anterior volvia a reproducirse automaticamente.Tengo un a3 sams.Gracias
Hola queria saber por que se me detiene la reproduccion cuando veo un video en facebook? Con mi tel anterior volvia a reproducirse automaticamente. Tengo un a3 sams. Gracias
2005 Views
0 replies
1 likes
Hey, I am using oneplus 3tThe other day, I was playing spotify through a Bluetooth speaker and then my friend connected and music was louder on his phone.What could be the issue? I use Sound AboutThanks,
Hey, I am using oneplus 3t The other day, I was playing spotify through a Bluetooth speaker and then my friend connected and music was louder on his phone. What could be the issue? I use Sound Abou...
Roadie
836 Views
5 replies
0 likes
I tried few times uninstall and install the app. One time it worked but few hours later its again start not working. And there isnt a behind the lyrics option in settings menu.Edit: After a lot of reinstalling the app, it worked but when I reboot the...
I tried few times uninstall and install the app. One time it worked but few hours later its again start not working. And there isnt a behind the lyrics option in settings menu. Edit: After a lot of ...
965 Views
0 replies
0 likes
So I accidentally downloaded a playlist and it used ALL of my phone's internal storage, it wouldn't even let me stop the download. Finally Figured out I had to delete the data and cache (Wich I really didn't wanna do but had no F-ing choice) and now ...
So I accidentally downloaded a playlist and it used ALL of my phone's internal storage, it wouldn't even let me stop the download. Finally Figured out I had to delete the data and cache (Wich I reall...
Casual Listener
1684 Views
4 replies
1 likes
HelloI have an sd card with a lot of space (>1gb) and I have chosen the sd card as storage place of spotifyBut still spotify keeps storing music on internal phone memory
Hello I have an sd card with a lot of space (>1gb) and I have chosen the sd card as storage place of spotify But still spotify keeps storing music on internal phone memory
Roadie
262 Views
1 replies
0 likes
I logged into my account on my new phone, and all my songs that I saved (except one) were gone. Is it because they were not downloaded?
I logged into my account on my new phone, and all my songs that I saved (except one) were gone. Is it because they were not downloaded?
Spotify Star
601 Views
1 replies
0 likes
I uograded to spotify premium last saturday and yesterday it suddenly stopped. I got the 3months premium for Php129.00. My accounts states that my spotify premium until september. But it isnt working on any of my device. Please help!
I uograded to spotify premium last saturday and yesterday it suddenly stopped. I got the 3months premium for Php129.00. My accounts states that my spotify premium until september. But it isnt working...
Casual Listener
267 Views
1 replies
0 likes
Brief description of the issue: When I come home and connect to my wifi while listening, Spotify won't be able to find the Chromecast audio in the device list. But when I try to connect to my Chromecast Audio via Google home, it works. It only shows ...
Brief description of the issue: When I come home and connect to my wifi while listening, Spotify won't be able to find the Chromecast audio in the device list. But when I try to connect to my Chromec...
Roadie
581 Views
1 replies
0 likes
I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone.What is going on here? I saw some other posts stating that the OS could delete songs...
I recently boarded a flight and prepared to listen to offline music - only to find that all of my offline music from dozens of artists had been removed from my phone. What is going on here? I saw so...
Not applicable
2134 Views
5 replies
0 likes
