Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32953 Views
  • 62 replies
  • 25 likes
  • 32953 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872782 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872782 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25242 Views
  • 3 replies
  • 0 likes
  • 25242 Views
  • 3 replies
  • 0 likes

Automatic log-offs

I've seen other posts about this but they don't exactly address the problem I have.Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. I can literally see where my last second ended for li...

  • Casual Listener
  • I've seen other posts about this but they don't exactly address the problem I have. Whenever I want to launch the spotify app I have to log in each time. And whenever the app closes it logs me off. ...
  • absolute_kq
  • Casual Listener
  • 303 Views
  • 4 replies
  • 0 likes
  • 303 Views
  • 4 replies
  • 0 likes

Spotify mi ha cancellato i download

Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?

  • Newbie
  • Perché mi ritrovo senza le canzoni downloadate?Avevo 40 album scaricati e non Li ho più come devo fare?
  • 570 Views
  • 0 replies
  • 0 likes
  • 570 Views
  • 0 replies
  • 0 likes

Does Spotify has testers?...

...professional enough to track down an issue with offline song dissapearing???And developers -- that can fix it?Since topics with "offline songs deleted", "my music is gone" etc are always on forums top--but nobbody from spotify seems to care. Maybe...

  • Music Fan
  • ...professional enough to track down an issue with offline song dissapearing??? And developers -- that can fix it? Since topics with "offline songs deleted", "my music is gone" etc are always on ...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Spotify premium

Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free

  • Newbie
  • Mi cuenta es premium pero cuando ingreso desde la app dwl celular sigo saliendo como spotify free
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Song starts playing on its own

So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45.Then when I want to listen to music again , I launch Spotify and press the 'back' button because I don't want to listen to the song halfway. I want it to...

  • Newbie
  • So when I don't need to listen to any music, I pause the song right? Let's say it stops at 01:45. Then when I want to listen to music again , I launch Spotify and press the 'back' button because I d...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Local Files songs are "not availabl" on my phone.

I used to be able to play local files on my phone not too long ago, but I tried everything but can't play the songs in my phone. I tried deselecting and reselecting everything in the Local Files tabs, deleting and adding the songs back on, and I also...

  • Newbie
  • I used to be able to play local files on my phone not too long ago,   but I tried everything but can't play the songs in my phone.   I tried deselecting and reselecting everything in th...
  • 279 Views
  • 0 replies
  • 2 likes
  • 279 Views
  • 0 replies
  • 2 likes

download using cellular

I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to update and reinstall but still it is not working. I...

  • Newbie
  • I don't know why I can't turn on download using cellular. It is "on" right now but the recommendation still "off". I have a premium subscription and this problem is almost 2 months already. Tried to ...
  • Joe
  • Community Legend
  • 686 Views
  • 1 replies
  • 0 likes
  • 686 Views
  • 1 replies
  • 0 likes

[BUG] [ANDROID] Internal memory filled

After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues:https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-reported-incorrectly/idi-p/1453326To summarise despite ...

  • Newbie
  • After some searching I found this has been reported before but seems it has not been fixed as I'm having the same issues: https://community.spotify.com/t5/Ongoing-Issues/BUG-ANDROID-Storage-usage-re...
  • alexanderson
  • Newbie
  • 1180 Views
  • 1 replies
  • 2 likes
  • 1180 Views
  • 1 replies
  • 2 likes

Android TV + Facebook login?

Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If I setup an account with Spotify, will I be able to ...

  • Casual Listener
  • Hello appreciate any help. Just purchased a Sony Android TV and am trying to use the Spotify app. I login into Spotify normally through Facebook but Android login prompt doesn't accept FB logins. If ...
  • 836 Views
  • 0 replies
  • 0 likes
  • 836 Views
  • 0 replies
  • 0 likes

Can't download songs to my Samsung. Im using WiFi. This problem just started 2 days ago.

Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening

  • Newbie
  • Changed battery settings as recommended. Little wheel just turns & download arrow on top bar keeps moving but nothing's happening
  • Joe
  • Community Legend
  • 459 Views
  • 1 replies
  • 0 likes
  • won't download
  • 459 Views
  • 1 replies
  • 0 likes

Local songs from Desktop skip on Android

Hi, I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist. On my Desktop both Songs work perfectly fine but when i want to listen to them on my Android they sk...

  • Newbie
  • Hi,    I downloaded two songs as mp3 and put it into Windows Media Player. Then I imported them into Spotify (local Files) and put them into a playlist.  On my Desktop both Songs wo...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify starts playing automatically when I turn on Bluetooth or plug in a headset

how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the radio starts blurring automatically.

  • Regular
  • how can I stop Spotify from playing every time I turn on Bluetooth or plug in a headset? this is very annoying especially if you want to listen another applicationor if you get in your car and the ra...
  • Timko67
  • Regular
  • 10284 Views
  • 5 replies
  • 1 likes
  • 10284 Views
  • 5 replies
  • 1 likes

Spotify Keeps Undownloading my Downloaded Songs from my offline library

Hello,My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the songs, it just deletes all the downloaded ones.What i'...

  • Casual Listener
  • Hello, My spotify offline library keeps getting deleted. Sometimes it's only a song or two, but other times it's been my whole collection which would get deleted. To be clear it doesn't unsave the s...
  • 495 Views
  • 0 replies
  • 1 likes
  • 495 Views
  • 0 replies
  • 1 likes

Musica sempre para aos 4seg - LG G4 Beat - Android Marshmallow / Music always for the 4seg - LG G4 B

Estou com um problema que incomoda bastante.Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017).Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar sempre novas alternativas. PROBLEMA: Sempre que ouço mús...

  • Newbie
  • Estou com um problema que incomoda bastante. Já adianto que não havia esse problema anteriormente, iniciou esse mês (07/2017). Possuo o Spotify pelo fato de poder ouvir as músicas online e buscar s...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify stopping halfway through music

Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all the songs have been downloaded completely and played ...

  • Casual Listener
  • Okay so, my friend logged into their spotify account on my phone (hasn't changed their login or anything like that) and they have premium. They set the playlist they have to offline mode after all th...
  • mam0uh
  • Casual Listener
  • 695 Views
  • 2 replies
  • 0 likes
  • 695 Views
  • 2 replies
  • 0 likes

Storage Idea

Hi, I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from internal storage to an SD card and viceversa. To move the entire Sp...

  • Casual Listener
  • Hi,   I'm writing to the Spotify developers to ask them if they were planning to add a Storage option where we can choose for ex. to move an entire folder of an Artist or Playlist from interna...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Cancel

Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.

  • Visitor
  • Im trying to cancel my premium subscription, but it shows that i dont have it. I have an email that i was sent when i subscribed.
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Songs disappear but still take up room on sd

I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access those files?

  • Newbie
  • I recently started up spotify after rebooting my phone. The 2,500 songs I had saved offline had disappeared, however they where still taking up 7.2gb of data on my SD card. Is there anyway to access ...
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

Solved!! Downloading music to external SD card, another one...

I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work. I've got a Huawei y300 with Android 4.1.1, the very newest ve...

  • Casual Listener
  • I've done the re-installing, I've done the clean re-installing, I've done the re-installing with the SD card out then putting it back in and moving files around, and nothing seems to work.   ...
  • bindesh
  • Regular
  • 137200 Views
  • 75 replies
  • 5 likes
  • 137200 Views
  • 75 replies
  • 5 likes