Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52366 Views
  • 67 replies
  • 25 likes
  • 52366 Views
  • 67 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27527 Views
  • 4 replies
  • 0 likes
  • 27527 Views
  • 4 replies
  • 0 likes

How Do I Kick everyone off my Spotify?!?!

Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to an alexa. I've changed my password multiple times a...

  • Casual Listener
  • Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to ...
  • Wzurslayer
  • Casual Listener
  • 499 Views
  • 2 replies
  • 0 likes
  • 499 Views
  • 2 replies
  • 0 likes

Music isnt working

At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Please help.

  • Newbie
  • At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Ple...
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Premium but offline not possible to switch songsd backward between the songs

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between songs. When I push the forward button spotify give...

  • Casual Listener
  • I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between...
  • Lies1234
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

How to download songs to your phone storage to use for an alarm, ringtone or notification

Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.

  • Casual Listener
  • Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.
  • MissWinn
  • Casual Listener
  • 430 Views
  • 2 replies
  • 1 likes
  • 430 Views
  • 2 replies
  • 1 likes

limit number of playlists

Is there a limit on the amount of playlists?

  • Casual Listener
  • Is there a limit on the amount of playlists?
  • Joe
  • Community Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • 314 Views
  • 1 replies
  • 0 likes

Binary file

How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! When you save songs or albums in the app not downlo...

  • Casual Listener
  • How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! ...
  • Jtskidgel90
  • Casual Listener
  • 737 Views
  • 2 replies
  • 0 likes
  • 737 Views
  • 2 replies
  • 0 likes

Importierte Musik

Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Beispiel wie das bei mir aussieht ist im Anhang.Danke...

  • Newbie
  • Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Be...
  • 311 Views
  • 0 replies
  • 0 likes
  • 311 Views
  • 0 replies
  • 0 likes

Importar música local

Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.

  • Newbie
  • Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Bugs?

I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?

  • Casual Listener
  • I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?
  • K_browitt
  • Casual Listener
  • 278 Views
  • 2 replies
  • 0 likes
  • 278 Views
  • 2 replies
  • 0 likes

Tengo premium familiar y no puedo usar las funciones.

Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me dice que si, y también he revisado mi factura. El ...

  • Newbie
  • Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me...
  • 378 Views
  • 0 replies
  • 0 likes
  • 378 Views
  • 0 replies
  • 0 likes

Solved!! Spotify connect on galaxy s 8

Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having this problem?

  • Music Fan
  • Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having th...
  • Joe
  • Community Legend
  • 3441 Views
  • 5 replies
  • 0 likes
  • 3441 Views
  • 5 replies
  • 0 likes

'%' character in search

Andriod Version 8.4.9.271 armV7Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

  • Visitor
  • Andriod Version 8.4.9.271 armV7 Entering a search term containing the '%' character causes the message "Ooops, something went wrong".
  • seejaylamb
  • Newbie
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes

Superuser Contribution music keeps stopping

My mother has Android - Samsung S7 (premium) When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. ...

  • Newbie
  • My mother has Android - Samsung S7 (premium)  When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left o...
  • MonicaM_Bogota
  • Roadie
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas al escoger canciones

Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?

  • Casual Listener
  • Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas...
  • MonicaM_Bogota
  • Roadie
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Can Spotify or anyone wipe ALL my playlists back to zero?

HiI have a student Spotify premium acct with several thousand playlists. I want to wipe them and start from scratch but wonder how to as im restricted as follows:1. No pc access (uni machines 3rd party blocked)2. Only use via android mobile and table...

  • Regular
  • Hi I have a student Spotify premium acct with several thousand playlists. I want to wipe them and start from scratch but wonder how to as im restricted as follows: 1. No pc access (uni machines 3...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

Spotify taking too much storage

Hello,I don't use Offline mode, yet Spotify is taking more than 2GB of my phone's storage. The memory used is getting bigger the more i use Spotify, yet I am not downloading the songs.How could I change that?

  • Newbie
  • Hello, I don't use Offline mode, yet Spotify is taking more than 2GB of my phone's storage. The memory used is getting bigger the more i use Spotify, yet I am not downloading the songs.How could I c...
  • Joe
  • Community Legend
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

All Library and Playlists Get Deleted

Hello,I was listening my downloaded Playlist on Spotify and suddenly it stopped playing. Then I tried to play it but the app reset and restarted itself. For a while my external SD card seemed as disconnected although it wasn't. After restarting my ph...

  • Newbie
  • Hello, I was listening my downloaded Playlist on Spotify and suddenly it stopped playing. Then I tried to play it but the app reset and restarted itself. For a while my external SD card seemed as di...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

The giant select artists startup page?

Hi all users. I'm on android started last weekend and there was this epic page where you can select artists you now and want to follow then is drops in suggested artists to follow aswell. I only got a couple of genres in before I decided to try liste...

  • Newbie
  • Hi all users. I'm on android started last weekend and there was this epic page where you can select artists you now and want to follow then is drops in suggested artists to follow aswell. I only got ...
  • Joe
  • Community Legend
  • 6949 Views
  • 1 replies
  • 3 likes
  • 6949 Views
  • 1 replies
  • 3 likes

Cant use the premium features

Can anyone help me? I have activate my premium account from spotify gift card for three month but i can only download the song but i cant use the other premium features such as unlimited skip song.Is there anyone experienced this before?If there is a...

  • Newbie
  • Can anyone help me? I have activate my premium account from spotify gift card for three month but i can only download the song but i cant use the other premium features such as unlimited skip song. ...
  • Joe
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Músicas e Playlists tocando sempre no modo aleatorio

Ontem atualizou o spotify e hoje percebi que qualquer album, playlists ou até minhas musicas baixadas estão tocando aleatoriamente, mesmo eu clicando na primeira musica pra seguir a ordem.Alguém tambem está com esse problema ? Uso o app Android..

  • Newbie
  • Ontem atualizou o spotify e hoje percebi que qualquer album, playlists ou até minhas musicas baixadas estão tocando aleatoriamente, mesmo eu clicando na primeira musica pra seguir a ordem. Alguém ta...
  • Joe
  • Community Legend
  • 2019 Views
  • 3 replies
  • 0 likes
  • 2019 Views
  • 3 replies
  • 0 likes