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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35275 Views
  • 64 replies
  • 25 likes
  • 35275 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873749 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873749 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25500 Views
  • 3 replies
  • 0 likes
  • 25500 Views
  • 3 replies
  • 0 likes

Solved!! Spotify and Android Auto Support

Hey guys, I was wondering if anybody was able get spotify functioning on android auto. I can get it to play but it on the pioneer unit (4100nex) it will not display spotify under the music section. Making only Google music avaliable. If anybody has a...

  • Visitor
  • Hey guys,   I was wondering if anybody was able get spotify functioning on android auto. I can get it to play but it on the pioneer unit (4100nex) it will not display spotify under the music s...
  • katianne76
  • Newbie
  • 1391 Views
  • 2 replies
  • 0 likes
  • 1391 Views
  • 2 replies
  • 0 likes

Samsung Gear s3

The Samsung gear s3 had now been released and the website talks about spotify integration. I just can't get it working, has anyone else got a gear s3 and had any luck please?Cheers, Mark

  • Music Fan
  • The Samsung gear s3 had now been released and the website talks about spotify integration. I just can't get it working, has anyone else got a gear s3 and had any luck please? Cheers, Mark
  • big_bird
  • Newbie
  • 12182 Views
  • 24 replies
  • 5 likes
  • 12182 Views
  • 24 replies
  • 5 likes

Solved!! Lock screen and swipe-down podcast 15 sec buttons don't work

When listening to podcasts on my Android device (8.4.4.810 armV7) there are buttons to go back or ahead 15 seconds. Within the main app these buttons work fine, however they also appear when the app is running from the lock screen or from swiping dow...

  • Regular
  • When listening to podcasts on my Android device (8.4.4.810 armV7) there are buttons to go back or ahead 15 seconds. Within the main app these buttons work fine, however they also appear when the app ...
  • user-removed
  • Not applicable
  • 2224 Views
  • 3 replies
  • 3 likes
  • 2224 Views
  • 3 replies
  • 3 likes

Can't skip back songs or jump forward/backwards

Hi, I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip back songs, just like when using Free version.What can I do to ...

  • Casual Listener
  • Hi,   I've just acquired the Spotify Premium Trial (30 days). I have now the download and play offline features. But there's a problem: i'm still not able to jump forward/backwards or skip bac...
  • Joe
  • Community Legend
  • 3464 Views
  • 3 replies
  • 0 likes
  • 3464 Views
  • 3 replies
  • 0 likes

Behind the Lyrics

Hallo Leute,Ich habe ein kleines Problem mit der Funktion "Behind the Lyrics". Es funktioniert nicht. Trotz Neuinstallation auf Rat des Spotifyteams taucht nicht mal der Rand bei den Liedern auf, mit dem man zu den Lyrics kommt. Hat einer eine ähnlic...

  • Newbie
  • Hallo Leute, Ich habe ein kleines Problem mit der Funktion "Behind the Lyrics". Es funktioniert nicht. Trotz Neuinstallation auf Rat des Spotifyteams taucht nicht mal der Rand bei den Liedern auf, m...
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

se escuchan por partes

Selecciono una canción y se comienza a escuchar por partes como si se trabara la app

  • Newbie
  • Selecciono una canción y se comienza a escuchar por partes como si se trabara la app
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Download with wifi

Hi guys! So yesterday my provider gave me 24 hours of unlimited data. I had to leave and decided to download some music on Spotify with my (unlimited) data and switched it on to do so. After I downloaded the playlist I wanted to, I switched it off ag...

  • Newbie
  • Hi guys! So yesterday my provider gave me 24 hours of unlimited data. I had to leave and decided to download some music on Spotify with my (unlimited) data and switched it on to do so. After I downlo...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Infinite skips with Spotify free

Hey,it is possible for me to skip as many songs as I want on my Pixel device. I can also skip back but Im still getting ads. I got a Spotify free account. That shouldnt be possible, right? I still can shuffle only.

  • Casual Listener
  • Hey, it is possible for me to skip as many songs as I want on my Pixel device. I can also skip back but Im still getting ads. I got a Spotify free account. That shouldnt be possible, right? I still ...
  • Pinte
  • Casual Listener
  • 1429 Views
  • 2 replies
  • 0 likes
  • 1429 Views
  • 2 replies
  • 0 likes

My ex boyfriend

My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help

  • Newbie
  • My ex has y card on his account I just found out. How do I cancel the payments? I'm literally paying for something I can't even use. Please help
  • Joe
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

can not skip songs with Premium on andriod phone

I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them and i have no advertisments but after 6 times of skip...

  • Casual Listener
  • I bought a spotify premium account and in the Internet i am already registered as a Premium member. On my computer i can use it how it should work. On my phone i can download songs and listen them an...
  • timo14562
  • Casual Listener
  • 663 Views
  • 5 replies
  • 0 likes
  • 663 Views
  • 5 replies
  • 0 likes

Why does spotify regularly undownload all my downloaded music

If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip

  • Newbie
  • If Spotify doesn't stop erasing all my downloaded music once a freakin week I'm going to quit using it because my data is so slow it takes like 2 minutes to load the next song if I try to skip
  • 643 Views
  • 0 replies
  • 0 likes
  • Downloaded music disappears
    saved music regularly gets erased
  • 643 Views
  • 0 replies
  • 0 likes

Premium without all features

Hi allI've got Spotify premium but some features don't work.For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium.How could I fix this problem?Thanks in advance

  • Casual Listener
  • Hi all I've got Spotify premium but some features don't work. For example "add to queue" or "skipping more than 5 songs". A message appears: try Spotify premium. How could I fix this problem? Tha...
  • LABUCCO
  • Casual Listener
  • 973 Views
  • 2 replies
  • 0 likes
  • 973 Views
  • 2 replies
  • 0 likes

Coloco uma play list pra trocar e entra musicas sugeridas

Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria.E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas. como faço pra não tocar musicas sugeridas?

  • Newbie
  • Tenho Serviço premiu, e não aparece na minha play list só pra dar play; aparece Ordem aleatoria. E quando inicia a play list, depois da primeira musica, já passa a tocar musicas sugeridas.  co...
  • 2674 Views
  • 0 replies
  • 1 likes
  • 2674 Views
  • 0 replies
  • 1 likes

Spotify keeps deleting my offline music on its own.

As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloaded" from my phone but still in my library. It wasn't...

  • Newbie
  • As the title states the app is deleting my offline music on its own. On my previous phone (just upgraded the other day) I would ooccasionally find albums and artists that had their music "undownloade...
  • 355 Views
  • 0 replies
  • 1 likes
  • 355 Views
  • 0 replies
  • 1 likes

Spotify card

How can I pay with a spotify card? I cant't find it at the payments.

  • Newbie
  • How can I pay with a spotify card? I cant't find it at the payments.
  • Joe
  • Community Legend
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Sometimes I can't control the volume of the music streaming to chromecast audio

It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not always sometimes it just shows the controls but after i ...

  • Visitor
  • It doesnt happen always. But somethimes the chromecast slider just doesnt appear and it just shows the regular notification volume controls and the standard android volume controls. this is not alway...
  • 583 Views
  • 0 replies
  • 1 likes
  • chromecast audio
  • 583 Views
  • 0 replies
  • 1 likes

Pagamento effettuato

Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi sono uscito e mi ha preso 4,99 euro e nel mio acco...

  • Casual Listener
  • Salve oggi volevo rinnovare la opzione Premium ma prima volevo vedere quali opzioni cerano e sono entrato in una opzione senza confermare e senza riempire i moduli, volevo solo sapere che cos'era poi...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Modo Offline

Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?

  • Newbie
  • Hola, lo que quisiera saber es si tengo canciones descargadas pero no estoy en modo offline al escuchar esas canciones utilizo datos o no?
  • 744 Views
  • 0 replies
  • 0 likes
  • 744 Views
  • 0 replies
  • 0 likes

Storage location downloads

Hi,I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage.The problem is, when I go to Settings there's no "storage" listed.Where should I look, exactly?

  • Newbie
  • Hi, I want to change the download location to the memory card and I read that the setting for that should be found at: Library -> Settings -> Storage. The problem is, when I go to Settings th...
  • Joe
  • Community Legend
  • 691 Views
  • 3 replies
  • 0 likes
  • 691 Views
  • 3 replies
  • 0 likes

Why can't i put a song in line?

I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".

  • Newbie
  • I just upgraded my spotify to premium again, and now i can't put the songs in line to play, why? It just stand that "you need premium".
  • Joe
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes