Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so. This is what I've tried so far: stopped the app, stopped the app and cleared cache ...
I signed up yesterday for the .99 CDN 3 month trial of Spotify and the app worked perfectly, this morning however it's decided to change songs every 30 seconds or so. This is what I've tried...
Casual Listener
1242 Views
1 replies
0 likes
Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 I'm using 8! Also the functionality of both apps ar...
Hello, I've been using the spotify app on my Samsung s7, but I recently got an iPhone 7 and I noticed that when I download the same 7 playlists, 15-50 songs, I use up 1.5gig of space. Where on my s7 ...
1164 Views
0 replies
12 likes
when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to the queue. It doesn't do this on my pc though.
when I use shuffle for my playlist on my android instead of playing all of the songs shuffled it just shuffles about 1/3 of them and plays those over and over again without ever adding the rest to th...
Roadie
376 Views
1 replies
0 likes
Hi!The function where it was possible to download your music to your SD card on a Android phone is gone since my last update. How can I get this back?
Hi! The function where it was possible to download your music to your SD card on a Android phone is gone since my last update. How can I get this back?
327 Views
0 replies
0 likes
Hi, I have a 2,4 and 5 ghz wlan network (Router: Fritzbox) and a chromecast audio and chromecast latest version installed. Wenn streaming from a android smartphone (samsung S7) or macbook pro Spotify streaming pauses from time to time. I also have a ...
Hi, I have a 2,4 and 5 ghz wlan network (Router: Fritzbox) and a chromecast audio and chromecast latest version installed. Wenn streaming from a android smartphone (samsung S7) or macbook pr...
Casual Listener
974 Views
3 replies
1 likes
I was playing a U2 song on non-premium spotify on my android, casting to my tv. An ad came on,(Jimmy Dean Hash Browns) I went to my laptop and got on spotify to upgrade to premium. All went thru fine and was confirmed on premium. Song stopped playing...
I was playing a U2 song on non-premium spotify on my android, casting to my tv. An ad came on,(Jimmy Dean Hash Browns) I went to my laptop and got on spotify to upgrade to premium.&...
Roadie
435 Views
2 replies
0 likes
Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to this? Otherwise i will just uninstall this piece of *...
Yesterday i literally never used spotify yet it consumed over 200mb from my mobile data, it actually used more than i use in a normal day when actually listening to music, is there any solution to th...
Newbie
698 Views
1 replies
0 likes
Like to report that twice now, Ive opened spotify to find all my saved albums are no longer available.I still have saved playlists, only everything under artist tab is,missing.First time I believed was caused by a software update clearing memory to u...
Like to report that twice now, Ive opened spotify to find all my saved albums are no longer available. I still have saved playlists, only everything under artist tab is,missing. First time I believ...
Newbie
530 Views
3 replies
0 likes
2 devices are logged into one account trying to play music at the same time but is interrupted by the other devices music even after i hit the show only local devices button
2 devices are logged into one account trying to play music at the same time but is interrupted by the other devices music even after i hit the show only local devices button
Roadie
330 Views
1 replies
0 likes
Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!
Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!
Newbie
699 Views
1 replies
0 likes
My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.
My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.
245 Views
0 replies
0 likes
Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache. Started using other music apps at this point since the system dooesn't work.
Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache. Started using other music apps at this point since the sy...
Newbie
391 Views
1 replies
0 likes
I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone. I've tried ensuring that they were both sorted by date, so that's not t...
I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone. I've tried ens...
Community Legend
570 Views
1 replies
0 likes
I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regularly, but with varying frequency - and when it bec...
I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regu...
835 Views
0 replies
2 likes
Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.
Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.
367 Views
0 replies
0 likes
I can't play the music that I want, only can play like a free account
I can't play the music that I want, only can play like a free account
Newbie
587 Views
1 replies
0 likes
Ola all, So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the phone’s memory, I just have to go through the effort to redo...
Ola all, So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the ...
Regular
474 Views
1 replies
0 likes
Hi everyone..I've been a Spotify Premium listener for almost 3 years and currently am listening to Spotify on a LG/Android Smartphone. The problem I've been experiencing is since yesterday suddenly the layout for my Release Radar playlist has changed...
Hi everyone..I've been a Spotify Premium listener for almost 3 years and currently am listening to Spotify on a LG/Android Smartphone. The problem I've been experiencing is since yesterday suddenly t...
Community Legend
1115 Views
8 replies
0 likes
Hello,I have a Nexus 2013 and I have choosen the Extrem Quality in Settings,but all the music is extremly with Bass.With other programs like PowerAmp there is no problem.Only with spotify.If the tracks are downloaded or online there is no change.The ...
Hello,I have a Nexus 2013 and I have choosen the Extrem Quality in Settings,but all the music is extremly with Bass. With other programs like PowerAmp there is no problem. Only with spotify. If th...
Casual Listener
594 Views
2 replies
0 likes
Hi,I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /data and to Use another sd card As well As setting downlo...
Hi, I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /da...
271 Views
0 replies
0 likes
