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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6943 Views

0 replies

7 likes

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Acts like there's an ad playing when there isn't

My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.

Casual Listener

My app won't play music, and keeps giving me a message like there's an ad going, when no ad is playing.

236 Views

0 replies

0 likes

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Webplayer won't play music cause it says it's connected to another device... it isn't

Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache. Started using other music apps at this point since the system dooesn't work.

Newbie

Spotify won't clear the information that it's connected to another device. I've tried liogging in and out as well as clearing cache.   Started using other music apps at this point since the sy...

juliecamara

Newbie

373 Views

1 replies

0 likes

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  • 1 replies
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Tracks missing from playlist

I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone. I've tried ensuring that they were both sorted by date, so that's not t...

Newbie

I built a playlist on my PC and it does appear in my Android phone (Google Pixel), but many of the tracks that appear on my PC are not appearing in the same playlist on my phone.  I've tried ens...

Joe

Community Legend

560 Views

1 replies

0 likes

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  • 1 replies
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Spotify is always undownloading my saved music - sometimes logging me out altogether

I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regularly, but with varying frequency - and when it bec...

Newbie

I'm quickly running out of patience with this app. For the 3rd time in as many weeks, today I found all of the music stored on my phone with Spotify mysteriously undownloaded. This happens to me regu...

820 Views

0 replies

2 likes

  • 820 Views
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  • 2 likes

No se reproducen las canciones en modo sin conexión.

Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.

Casual Listener

Hola, tengo un Moto G Play. Y tengo ese problema, ya las descargué al almacenamiento interno, a la SD y hasta reinstale la app y el problema persiste. Exijo una solución ya.

358 Views

0 replies

0 likes

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I got premium, but only can play music like free

I can't play the music that I want, only can play like a free account

Newbie

I can't play the music that I want, only can play like a free account

JFiveJ5

Newbie

566 Views

1 replies

0 likes

Premium
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Loss of downloaded Albums

Ola all, So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the phone’s memory, I just have to go through the effort to redo...

Newbie

Ola all,   So I am a Premium user but every now and then the app on my LG G4 keeps wiping out anything I have downloaded so they are not available off-line. The space is still taken up on the ...

Brammetje

Regular

460 Views

1 replies

0 likes

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  • 1 replies
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Release Radar Playlist Missing Song Information

Hi everyone..I've been a Spotify Premium listener for almost 3 years and currently am listening to Spotify on a LG/Android Smartphone. The problem I've been experiencing is since yesterday suddenly the layout for my Release Radar playlist has changed...

Roadie

Hi everyone..I've been a Spotify Premium listener for almost 3 years and currently am listening to Spotify on a LG/Android Smartphone. The problem I've been experiencing is since yesterday suddenly t...

Joe

Community Legend

1076 Views

8 replies

0 likes

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Solved!!Superuser Contribution Sound Quality

Hello,I have a Nexus 2013 and I have choosen the Extrem Quality in Settings,but all the music is extremly with Bass.With other programs like PowerAmp there is no problem.Only with spotify.If the tracks are downloaded or online there is no change.The ...

Casual Listener

Hello,I have a Nexus 2013 and I have choosen the Extrem Quality in Settings,but all the music is extremly with Bass. With other programs like PowerAmp there is no problem. Only with spotify. If th...

Likos1984

Casual Listener

559 Views

2 replies

0 likes

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  • 2 replies
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Sd storage Problems

Hi,I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /data and to Use another sd card As well As setting downlo...

Newbie

Hi, I have a Sony xz mobile Phone and struggling to store on sd card. I have tried to delete Cache of Spotify App, to reinstall Spotify App, to manually delete the Spotify folder under Android /da...

260 Views

0 replies

0 likes

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Mancanza album

"Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono ma compaiono solo le 4 canzoni già uscite in precede...

Newbie

"Stanotte è uscito un'album e ho notato che in molti lo hanno sia chi ha spotify premium che quello gratis, a me non è uscito, proprio non c'è! Ho provato a scansionare l'album da un altro telefono m...

263 Views

0 replies

0 likes

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Superuser Contribution Help me or ill change to another musical app

I have problems with saving music in tje external storage and the the app delete everything i saved. Help me or ill change.

Casual Listener

I have problems with saving music in tje external storage and the the app delete everything i saved. Help me or ill change.

Alfredo

Roadie

383 Views

1 replies

1 likes

  • 383 Views
  • 1 replies
  • 1 likes

Spotify Update breaks ford sync applink

My phone updated to spotify 8.4.5.1092 yesterday and I can no longer use it in my car with Ford Sync, is this going to be fixed or do I need to try and roll back to an earlier version?

Casual Listener

My phone updated to spotify 8.4.5.1092 yesterday and I can no longer use it in my car with Ford Sync, is this going to be fixed or do I need to try and roll back to an earlier version?

Jaso3333

Newbie

585 Views

1 replies

4 likes

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  • 1 replies
  • 4 likes

Android unit does loggin as Premium user

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled the app, no difference. This problem started a cou...

Casual Listener

My Android Samsung Galaxy S7 with the lates app says I only have the free version of spotify. If I loggin on my account on the web it's a Premium account. I have logged out no difference. Reinstalled...

Joe

Community Legend

559 Views

3 replies

0 likes

  • 559 Views
  • 3 replies
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album art

Why is the album art keep disappearing everytime i use the offline mode??

Newbie

Why is the album art keep disappearing everytime i use the offline mode??

190 Views

0 replies

0 likes

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Superuser Contribution Ajudem

Sem querer bloqueei uma música do daily mix, como desbloquear ela?

Newbie

Sem querer bloqueei uma música do daily mix, como desbloquear ela?

Alfredo

Roadie

2785 Views

1 replies

1 likes

  • 2785 Views
  • 1 replies
  • 1 likes

Cant "Connect to Spotify" from Messenger for Group Playlists

Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings.I originally signed up via Facebook, show on Facebook is ONI've cleared cashe and even re-installed Sp...

Casual Listener

Group Playlists on Facebook Messenger sounds like a great new feature, but I cant seem to Connect to Facebook. It just bring me to Spotify Settings. I originally signed up via Facebook, show on Face...

barbarrica

Newbie

3886 Views

4 replies

2 likes

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  • 4 replies
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Stops playing after ads (mobile, pc, and Chromecast)

It started doing this a couple weeks ago, I haven't had any problems the past couple of years using the app. It will either finish the add and then not continue to the music or it won't even start the add but it's on the screen. It does it most often...

Casual Listener

It started doing this a couple weeks ago, I haven't had any problems the past couple of years using the app. It will either finish the add and then not continue to the music or it won't even start th...

275 Views

0 replies

0 likes

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Cant download

Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.

Newbie

Whenever i try to download it, it says google authentication is required. Ive logged into both google and made my own spotify account, but it still says it...im getting really upset and impatient.

Lovatic4life125

Roadie

1068 Views

3 replies

1 likes

  • 1068 Views
  • 3 replies
  • 1 likes

Play local music

I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium

Casual Listener

I download music directly to my phone through websites and spotify. I want to play these songs on spotify along with my spotify songs without using a computer. I do have premium

Joe

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes