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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Pacupeses

Buenas una consulta alguien m puede ayudar no puedo usar spotify en mi cel la cuenta la hice con la pc y pongo la cuenta en mi cel y no m dja volver atras ls temas quisiera saber que es lo q tngo q hacer para q sea premium ya q pago y en la pc me and...

Newbie

Buenas una consulta alguien m puede ayudar no puedo usar spotify en mi cel la cuenta la hice con la pc y pongo la cuenta en mi cel y no m dja volver atras ls temas quisiera saber que es lo q tngo q h...

166 Views

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Tracks in playlist starting part way through on samsung S7

Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so havent paid enough attention to pin down a pattern....

Music Fan

Been having an issue over the past couple of weeks with Spotify starting tracks a decent portion through the track (60%+ through). I only listen to spotify passively when commuting or cooking etc so ...

284 Views

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Superuser Contribution Spotify deletes downloaded music

Hi. The albums and/or playlists that i downloaded to my android phone have been deleted without my knowledge a couple of times. Downloading all those albums again is frustrating. Is there a solution to this?

Casual Listener

Hi. The albums and/or playlists that i downloaded to my android phone have been deleted without my knowledge a couple of times. Downloading all those albums again is frustrating. Is there a solution ...

myspotify7

Casual Listener

427 Views

2 replies

1 likes

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Mis listas no se mantienen descargadas en la sd

Hola, buen dia.Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar descargadas mis listas. El problema es que llevo mese...

Casual Listener

Hola, buen dia. Ultimamente en mi celular LG Xcam, no puedo mantener guardadas mis listas de reproduccion y el tipo de almacenamiento se cambia solo de memoria SD a memoria interna y dejan de estar ...

206 Views

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Intent to start Spotify for Fire TV on Player activity?

Or, if impossible, bring running activity to the front?Hopefully the forum is right, thanks in advance.

Casual Listener

Or, if impossible, bring running activity to the front? Hopefully the forum is right, thanks in advance.

248 Views

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No lock screen controls at all since the latest Samsung galaxy 7 edge update!

Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.

Newbie

Since the latest Samsung update on my 7 edge. There are no more lockscreen controls at all.. Please help. I don't have it on battery saver either.

216 Views

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Mi memoria SD no borra los residuos de Spotify

Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria interna del telefono no pasa eso volvi a intentar y...

Newbie

Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria ...

JulioCarpio4

Casual Listener

1570 Views

1 replies

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No puedo conectarme a internet

Buen día.No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.

Newbie

Buen día. No puedo conectarme a Internet con spotify, bien puedo durar 2 horas viendo vídeos en youtube o facebook pero si entro spotify me desconecta del wifi.

294 Views

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Connected to Facebook and my songs disappeared

So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i checked the deleted cache they weren't there). I have a...

Newbie

So I've been using my spotify for a while but I've never connected to Facebook and when I did it created new playlists that I had never seen, all my songs were erased (not deleted because when i chec...

itu_

Community Legend

503 Views

1 replies

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Solved!! Spotify deleted my playlists

Hi,My spotify account was glitching and not letting me login. I had to reinstall the app and all my playlists have disappeared. I have tried to recover them but they are saying i have't deleted any, which I hadn't. Does anyone have any idea where I c...

Casual Listener

Hi, My spotify account was glitching and not letting me login. I had to reinstall the app and all my playlists have disappeared. I have tried to recover them but they are saying i have't deleted any...

itu_

Community Legend

610 Views

3 replies

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Release Radar

Hasn't updated for over a week. New tunes came out last Tuesday and Friday, and today Tuesday, by artists I follow or are similar. Why?

Casual Listener

Hasn't updated for over a week. New tunes came out last Tuesday and Friday, and today Tuesday, by artists I follow or are similar. Why?

Wideblue

Casual Listener

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2 replies

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Superuser Contribution Not available in my Country (Gibraltar)

When i try to download Spotify from the Play Store it says it is not availabel in my Country yet i have been using Spotify on my iPhone for a very VERY long time, is there a work around for this? I have attached a screenshot to show the message I get...

Newbie

When i try to download Spotify from the Play Store it says it is not availabel in my Country yet i have been using Spotify on my iPhone for a very VERY long time, is there a work around for this? &n...

JuanCamilo

Roadie

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1 replies

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Wäre deinstallieren

Hallo wie kann ich in meinem Spotify vermeiden das es mich dauernd fragt ob ich mit waze verbinden will? Ich will das nicht, das echt nervig , Antwort bitte auf deutsch , danke

Newbie

Hallo wie kann ich in meinem Spotify vermeiden das es mich dauernd fragt ob ich mit waze verbinden will? Ich will das nicht, das echt nervig , Antwort bitte auf deutsch , danke 🙂

gryffyn

Roadie

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2 replies

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A música pausa do nada.

Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.

Newbie

Gostaria de saber porque quando estou ouvindo as listas de reproduçao tem uma hora que a música pausa do nada.

1765 Views

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problems with logging in

i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?

Newbie

i can't log on my acc because i forgot the password, but also my email is wrong so I don't have acess to it, what can I do to be able to log in on my acc?

Joe

Community Legend

266 Views

1 replies

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Spotify Connect not working correctly

Hi,I have a windows-based PC and an android phone. Spotify will play fine through the sonos app itself, but it will not work correctly on either my phone or PC using "spotiyf connect." If I click on "devices available," I can start one song on either...

Casual Listener

Hi, I have a windows-based PC and an android phone.  Spotify will play fine through the sonos app itself, but it will not work correctly on either my phone or PC using "spotiyf connect." &...

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Already pay but still on free

I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android

Newbie

I can not download song whenever i try it will always say i have to get preium but i already pay for premium.im using android

Robert_W

Community Legend

329 Views

1 replies

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Finding a downloaded, but not saved, song

I recently listened to a song on a public playlist made by another user that I really liked, but they removed it from the playlist before I could save it. However, I did download the playlist and was wondering if there was a way I could find the song...

Newbie

I recently listened to a song on a public playlist made by another user that I really liked, but they removed it from the playlist before I could save it. However, I did download the playlist and was...

340 Views

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Spotify missing buttons

My spotify is missing buttons on the bottom bar. On the bottom bar it only shows your mixes, home, and search. My wifes spotify shows Home, Browse, Search, Radio, and your library. How can I fix this? I have deleted app and reinstalled folling the in...

Casual Listener

My spotify is missing buttons on the bottom bar.  On the bottom bar it only shows your mixes, home, and search.  My wifes spotify shows Home, Browse, Search, Radio, and your library.  ...

Hasparat

Newbie

3086 Views

6 replies

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Wifi SSID list empty

Hi,When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes.The issue doesn't occur right away when I install the Spotify app again but. It...

Casual Listener

Hi, When Spotify is installed on my S7 I can't find my home Wifi networks. After a reboot or deinstall of the Spotify app the Wifi list is populated again within 2 minutes. The issue doesn't occur ...

518 Views

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