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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 40460 Views
  • 65 replies
  • 25 likes
  • 40460 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876835 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876835 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26140 Views
  • 4 replies
  • 0 likes
  • 26140 Views
  • 4 replies
  • 0 likes

Spotify Premium (student one)

So here's my problem, I've started Spotify for student premium, and everything is working on my computer and it tells me that I have the premium package, but when I try to open the app on my phone (Samsung Galaxy 8+), it tells me to pay for the Premi...

  • Casual Listener
  • So here's my problem, I've started Spotify for student premium, and everything is working on my computer and it tells me that I have the premium package, but when I try to open the app on my phone (S...
  • ImBlackBruh
  • Casual Listener
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Solved!! Spotify on Samsung Galaxy 8

Any tips??? Transferred My apps from Galaxy 7 to New Galaxy 8, and now all my playlists are upsidedown??? Same om My Samsung TV. The oldest dings comes first In all playlists?? Any tips??

  • Casual Listener
  • Any tips??? Transferred My apps from Galaxy 7 to New Galaxy 8, and now all my playlists are upsidedown??? Same om My Samsung TV. The oldest dings comes first In all playlists?? Any tips??
  • Goril
  • Casual Listener
  • 570 Views
  • 4 replies
  • 0 likes
  • 570 Views
  • 4 replies
  • 0 likes

Getting Songs From Pc to Phone

Basically I have a quite limited data plan, therefore I was wondering if it may be possible to transfer the encrypted music files downloaded from my pc Spotify app and get my android Spotify app to read them without having to download them twice. Als...

  • Newbie
  • Basically I have a quite limited data plan, therefore I was wondering if it may be possible to transfer the encrypted music files downloaded from my pc Spotify app and get my android Spotify app to r...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Gramofon - Shuffle

For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this be fixed? well thank you

  • Roadie
  • For a long time, I have a problem with the turntable that I control the Android app. When shuffle playing a playlist, several songs are repeated in the queue. There was not a long time ago. Can this ...
  • lubos
  • Roadie
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Si blocca

Durante l'ascolto dal mio samsung si blocca spesso e si interrompe la riproduzione,ad esempio se arriva un sms o alzo il volume del mio cell si blocca!!come si puo risolvere?

  • Newbie
  • Durante l'ascolto dal mio samsung si blocca spesso e si interrompe la riproduzione,ad esempio se arriva un sms o alzo il volume del mio cell si blocca!!come si puo risolvere?
  • 1199 Views
  • 0 replies
  • 0 likes
  • 1199 Views
  • 0 replies
  • 0 likes

Mi cuenta es semi premium

Ayer active la cuenta familiar premium, y me dejo descargar mis canciones pero cuando le quiero cambiar o poner modo aleatorio me dice que esas opciones solo son para usuarios con cuenta premium. Me llego mi recibo de cobro y todo.

  • Casual Listener
  • Ayer active la cuenta familiar premium, y me dejo descargar mis canciones pero cuando le quiero cambiar o poner modo aleatorio me dice que esas opciones solo son para usuarios con cuenta premium. Me ...
  • Joe
  • Community Legend
  • 478 Views
  • 1 replies
  • 0 likes
  • 478 Views
  • 1 replies
  • 0 likes

The max volume of Spotify on Android is very quiet.

As I said above, the max volume of Spotify is about half of my PowerAmp volume. I have turned off all volume settings in Poweramp and I still hear my music better. It's there any way to increase the max volume of Spotify? I can barely hear my music w...

  • Regular
  • As I said above, the max volume of Spotify is about half of my PowerAmp volume. I have turned off all volume settings in Poweramp and I still hear my music better. It's there any way to increase the ...
  • schjano
  • Music Fan
  • 38372 Views
  • 53 replies
  • 6 likes
  • 38372 Views
  • 53 replies
  • 6 likes

Huawei p9 crash, crash, crash

Spotify loves crashing on that device, app works but as soon I press any button I find myself on home screen.Any brilliant ideas?

  • Music Fan
  • Spotify loves crashing on that device, app works but as soon I press any button I find myself on home screen. Any brilliant ideas? 😞
  • emilygraybugg
  • Newbie
  • 1024 Views
  • 1 replies
  • 0 likes
  • Huawei p9 crash
  • 1024 Views
  • 1 replies
  • 0 likes

Spotify não conecta ao meu Wi-Fi

Meu Spotify não se conecta ao meu Wi-Fi as vezes conecta mas é raramente,porém em qualquer outro lugar ou rede de dados móveis ele funciona, já resetei meu roteador formatei meu celular e nada. Fica offline toda HR. Todos os aplicativos funcionam per...

  • Visitor
  • Meu Spotify não se conecta ao meu Wi-Fi as vezes conecta mas é raramente,porém em qualquer outro lugar ou rede de dados móveis ele funciona, já resetei meu roteador formatei meu celular e nada. Fica ...
  • 3957 Views
  • 0 replies
  • 5 likes
  • 3957 Views
  • 0 replies
  • 5 likes

Unable to login to Android App

When I try to login to the app I am prompted with a message that says I do not have an account. When I try to login with facebook it says there is no facebook account linked to spotify. So I then try to create a new account... it says my email is cur...

  • Visitor
  • When I try to login to the app I am prompted with a message that says I do not have an account.  When I try to login with facebook it says there is no facebook account linked to spotify.  ...
  • Slackness
  • Newbie
  • 389 Views
  • 2 replies
  • 0 likes
  • 389 Views
  • 2 replies
  • 0 likes

Can't play full album on phone with premium

I have premium but when i try to play an album on my phone it will play one song then play something else by the same artist or some other random artist I don't want to hear. I have turned off shuffle but it still won't play a full album, any ideas, ...

  • Newbie
  • I have premium but when i try to play an album on my phone it will play one song then play something else by the same artist or some other random artist I don't want to hear. I have turned off shuffl...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Volume low on Android

Since 2014 I have the same problem with volume of Spotify that compared with the other apps like Play music or Deezer, the volume is extremely low compared to the others.I already desabled the equalizer, put the download on extremely quality e nothin...

  • Regular
  • Since 2014 I have the same problem with volume of Spotify that compared with the other apps like Play music or Deezer, the volume is extremely low compared to the others. I already desabled the equa...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Playing spoyify in the car

Why does my Samsung s8 not play android auto in my car when my old samsung s6 did ??

  • Newbie
  • Why does my Samsung s8 not play android auto in my car when my old samsung s6 did ??
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Spotify automatically "deletes" offline songs

Hello, I've a problem with Spotify...I have 10GB of downloaded music and suddenly, Spotify does not recognize dowloaded songs (watching the app's info the space occupied is still 10GB) and it starts to download them again...In this way when I'm not c...

  • Regular
  • Hello, I've a problem with Spotify... I have 10GB of downloaded music and suddenly, Spotify does not recognize dowloaded songs (watching the app's info the space occupied is still 10GB) and it start...
  • tetsuohiryu
  • Gig Goer
  • 728 Views
  • 5 replies
  • 1 likes
  • 728 Views
  • 5 replies
  • 1 likes

No se activó mi cuenta premium

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...

  • Visitor
  • Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta ...
  • Rubi2
  • Casual Listener
  • 2653 Views
  • 14 replies
  • 0 likes
  • Premium
  • 2653 Views
  • 14 replies
  • 0 likes

Solved!! Problema con la reproducción de playlist

El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo presione ciertas veces se bloqueo y me apareció un me...

  • Newbie
  • El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo pr...
  • Joe
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Offline Music Deleted... Again.

I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay for offline music I expect to be able to hear my o...

  • Newbie
  • I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay...
  • tetsuohiryu
  • Gig Goer
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Spotify premium en móvil no funciona

hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancion, tampoco me permite pasar muchas cancion porque m...

  • Newbie
  • hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancio...
  • Mayra10
  • Newbie
  • 622 Views
  • 1 replies
  • 0 likes
  • 622 Views
  • 1 replies
  • 0 likes

Why is my premium not working ?

Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??

  • Newbie
  • Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??
  • Joe
  • Community Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Spotify unable to move past ad

Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7 seconds over and over, but there is no way to get ...

  • Newbie
  • Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes