Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47785 Views
  • 66 replies
  • 25 likes
  • 47785 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880354 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880354 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26917 Views
  • 4 replies
  • 0 likes
  • 26917 Views
  • 4 replies
  • 0 likes

How to delete music from SD on Android.

This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kept my SD Card. So then I bought my cellphone B, and I inserte...

  • Newbie
  • This is my situation, I had 2 phones, let's call them A and B.   On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kep...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

problem Evanescence Fallen

I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)

  • Newbie
  • I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)
  • IvoEdgar
  • Newbie
  • 1092 Views
  • 4 replies
  • 0 likes
  • 1092 Views
  • 4 replies
  • 0 likes

Samsung galaxy s7 edge storage location BUG

This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone.#1 log into Spotify again#2 must move location of storage back to external sd card.#3 must select music to be stored for offline use agai...

  • Roadie
  • This occurs in the latest update.   Issue: when rebooting the phone spotify data is lost.    After rebooting my phone. #1 log into Spotify again #2 must move location of storage ...
  • Joe
  • Community Legend
  • 11847 Views
  • 65 replies
  • 15 likes
  • 11847 Views
  • 65 replies
  • 15 likes

I closed app on my PC (didn't log off), Android stays silent

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but did not log off. When I got to the car it would run Spotify, se...

  • Casual Listener
  • I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth).  Today I was listening to Spotify on my PC, decided to go for a drive.  I shut down the PC app but ...
  • Titox
  • Roadie
  • 582 Views
  • 4 replies
  • 0 likes
  • 582 Views
  • 4 replies
  • 0 likes

Premium isnt working

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

  • Casual Listener
  • I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Downloading To SD Card

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the app. Nothing seems to work. This would be really help...

  • Casual Listener
  • I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the ap...
  • Joe
  • Community Legend
  • 1346 Views
  • 3 replies
  • 0 likes
  • 1346 Views
  • 3 replies
  • 0 likes

Spotify borra mis descargas

Hola, vengo teniendo este problema hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo;Descargo mis playlist/albums en la memoria SD y todo funciona a la perfeccion , por unas...

  • Newbie
  • Hola, vengo teniendo este problema  hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo; Descargo mis playlist/albums ...
  • Simarro
  • Newbie
  • 3351 Views
  • 3 replies
  • 4 likes
  • 3351 Views
  • 3 replies
  • 4 likes

intermittent squelching noises during playback

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / static / squelching noise). It was really annoying. I...

  • Regular
  • Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / st...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

Spotify Account Change

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout changed and that when I went to my profile, it says...

  • Newbie
  • Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout ...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Found Song that I gave a Thumps Up

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

  • Regular
  • Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...
  • skorrrrr
  • Regular
  • 420 Views
  • 5 replies
  • 0 likes
  • 420 Views
  • 5 replies
  • 0 likes

Download. Using cellular

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

  • Newbie
  • I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌
  • 443 Views
  • 0 replies
  • 0 likes
  • 443 Views
  • 0 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

  • Casual Listener
  • Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks
  • kazem4potify
  • Casual Listener
  • 316 Views
  • 2 replies
  • 0 likes
  • 316 Views
  • 2 replies
  • 0 likes

Spotify won't play more than 1 song

Hey everybody,I hope you can help me!My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next song playing. I checked, but all autoplay functions are on...

  • Casual Listener
  • Hey everybody, I hope you can help me! My Spotify app only plays one song, it doesn't matter what playlists I choose. After one song it stops playing and I have to press forward to get the next son...
  • KathiDaniela
  • Casual Listener
  • 1558 Views
  • 4 replies
  • 0 likes
  • 1558 Views
  • 4 replies
  • 0 likes

Alguien entra con otro dispositivo a mi cuenta

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

  • Newbie
  • Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica
  • 520 Views
  • 0 replies
  • 1 likes
  • 520 Views
  • 0 replies
  • 1 likes

android auto auto start

Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...

  • Newbie
  • Is there an option somewhere to have spotify auto start playing when it connects to android auto?  I have to always push play after I connect my phone.  Minor inconvience but still an incon...
  • 528 Views
  • 0 replies
  • 1 likes
  • 528 Views
  • 0 replies
  • 1 likes

Spotify's sound not good in car

Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....

  • Casual Listener
  • Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Solved!! Can't use my premium features?

I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?

  • Newbie
  • I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?
  • Ryangross1419
  • Newbie
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Will not download playlists

I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it cannot be downloaded. I have tried both on wifi and us...

  • Casual Listener
  • I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it can...
  • Joe
  • Community Legend
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

Downloaded songs now not downloaded

I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? This is why I pay for spotify. If I have to go online ...

  • Casual Listener
  • I downloaded 3 playlist last week went offline after all were downloaded. One week later all 3 playlist are showing not downloaded. In the past I only had to go online once a month what happened? Thi...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

I can't connect in my Android

This mesage appeard in the screen:"You are currently set to offline"Please go online to connect to Spotify

  • Newbie
  • This mesage appeard in the screen: "You are currently set to offline" Please go online to connect to Spotify
  • Tjlangtry2013
  • Newbie
  • 352 Views
  • 2 replies
  • 0 likes
  • 352 Views
  • 2 replies
  • 0 likes