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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 559 Views
  • 0 replies
  • 4 likes

Spotify deletes all the downloaded songs

Suddenly Spotify deletes all the downloaded songs.That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times.It's really annoying when i'm on the road without internet connection ...

  • Casual Listener
  • Suddenly Spotify deletes all the downloaded songs. That happened about 5 times already. I have more than 1000 downloaded songs and had to download everything again all of the times. It's really...
  • CryticalAce
  • Rising Star 4
  • 336 Views
  • 1 replies
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  • 336 Views
  • 1 replies
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widget in notification pulldown is HUGE now

I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email notification, to being frickin' giant, and taking u...

  • Roadie
  • I've got a Samsung Galaxy S5, and after a recent update, the little widget with the album art and forward/pause/back controls went from being fairly small, about the same size as a new text or email ...
  • BeerTanK
  • Newbie
  • 434 Views
  • 1 replies
  • 1 likes
  • 434 Views
  • 1 replies
  • 1 likes

connection issues

I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device starts with a SM- something.

  • Newbie
  • I'm listening to spotify at the gym as usual using my andriod phone and now it keeps trying to connect to something other than my phone even when I click on to listen on this phone. The other device ...
  • 207 Views
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  • 207 Views
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  • 0 likes

How to stop Spotify from opening automatically when connecting phone to Bluetooth device

Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.

  • Newbie
  • Spotify keeps opening up automatically on my phone Everytime my phone connects to my car audio through Bluetooth. I don't want to use Spotify Everytime it connects.
  • 614 Views
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  • 614 Views
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Premium isnt working

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previous comments that have similar issues. I'd like to kn...

  • Newbie
  • I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previou...
  • Joe
  • Community Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Get Spotify working on Moto Display Moto e2 5.1

I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model as my job phone and it does have spotify controls ...

  • Newbie
  • I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model...
  • 280 Views
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  • 280 Views
  • 0 replies
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USB OTG Support

I was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC?I found this post: https://community.spotify.com/t5/Help-Android/USB-audio-...

  • Casual Listener
  • I  was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC? I found t...
  • Jake-Grabowski
  • Music Fan
  • 2225 Views
  • 4 replies
  • 2 likes
  • 2225 Views
  • 4 replies
  • 2 likes

All songs disappeared

Hi,all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

  • Newbie
  • Hi, all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?
  • brunobeolchi
  • Newbie
  • 374 Views
  • 1 replies
  • 0 likes
  • 374 Views
  • 1 replies
  • 0 likes

Android equalizer

Hi guysI cant find equalizer on my huawei p8, there is no option like this in settings.Can you help me?

  • Newbie
  • Hi guys I cant find equalizer on my huawei p8, there is no option like this in settings. Can you help me?
  • TeunQ
  • Casual Listener
  • 18085 Views
  • 4 replies
  • 0 likes
  • 18085 Views
  • 4 replies
  • 0 likes

Solved!! In thailand

Heya im in thailand åt the moment and my iphone died so i had to buy a new thai One.. My only problem now is that i cant download spotify on it.. So i cant use my premium accunt.. Dö anyone know how i can listen to Music without the app?

  • Casual Listener
  • Heya im in thailand åt the moment and my iphone died so i had to buy a new thai One.. My only problem now is that i cant download spotify on it.. So i cant use my premium accunt.. Dö anyone know how ...
  • MattSuda
  • Spotify Star
  • 1105 Views
  • 3 replies
  • 0 likes
  • 1105 Views
  • 3 replies
  • 0 likes

Missing features into restyled playlists

Hi everyone,I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling: 1) It disappeared Shuffle green button replaced by Play button. Now I have to push Shuffle button into...

  • Newbie
  • Hi everyone, I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling:   1) It disappeared Shuffle green but...
  • 434 Views
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  • Android
    Desktop
    New Layout
  • 434 Views
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Looking for a Song I have played on my Android one hour ago...

...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!

  • Casual Listener
  • ...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!
  • mcz2
  • Casual Listener
  • 952 Views
  • 4 replies
  • 0 likes
  • 952 Views
  • 4 replies
  • 0 likes

Slow download over wifi on Android

Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers need to "warm up?". Every few months there's an issu...

  • Casual Listener
  • Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers n...
  • 522 Views
  • 0 replies
  • 0 likes
  • 522 Views
  • 0 replies
  • 0 likes

Spotify randomly stops playing between songs

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then unlock my phone it starts playing again, for maybe f...

  • Newbie
  • On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then u...
  • 370 Views
  • 0 replies
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  • 370 Views
  • 0 replies
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Can't find the storage section in settings.

Device: Samsung Galaxy S7 edgeOperating System Version: Android 7.0Spotify Version: 8.4.11.1283armV7Hi everyone, I'm trying to download my music on my sd card but I can't reach the storage section. Can anybody show me how to fix this error? Thank you...

  • Newbie
  • Device: Samsung Galaxy S7 edge Operating System Version: Android 7.0 Spotify Version: 8.4.11.1283armV7 Hi everyone, I'm trying to download my music on my sd card but I can't reach the storag...
  • Renegade82
  • Casual Listener
  • 1232 Views
  • 3 replies
  • 0 likes
  • 1232 Views
  • 3 replies
  • 0 likes

Spotify App (Android) Randomly Deletes All Downloaded Music

I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files.I have checked every support thread, tried every solution, every...

  • Newbie
  • I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files. I have chec...
  • Renegade82
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Spotify deletes songs from SD card

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music from the SD card and i have to download it again. Do ...

  • Visitor
  • Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music fr...
  • 188 Views
  • 0 replies
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  • 188 Views
  • 0 replies
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Escuchar música offline

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

  • Newbie
  • Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?
  • 178 Views
  • 0 replies
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  • 178 Views
  • 0 replies
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