Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Help. Spotify is running through my data plan. I download songs on wifi or phone data. Then couple days later when I pull up spotify app all songs are re-downloading. Ive been a premium user for about 1 yr and never had these issues. Why wont it keep...
Help. Spotify is running through my data plan. I download songs on wifi or phone data. Then couple days later when I pull up spotify app all songs are re-downloading. Ive been a premium user for abou...
310 Views
0 replies
0 likes
Hey, Everyone. I noticed that when I change my equalizer in Spotify on my Android phone, to help increase volume sensitivity in my car, my equalizer fluctuates between default settings and the settings I had set it to within the app. I am hardlining ...
Hey, Everyone. I noticed that when I change my equalizer in Spotify on my Android phone, to help increase volume sensitivity in my car, my equalizer fluctuates between default settings and the settin...
1751 Views
0 replies
0 likes
OS: Android 7.0Phone: LG V20Carrier: SprintSpotify Version: 8.4.4.810 armV7When typing in the search field of Spotify, the Google Keyboard's microphone disappears. This is an access ability failure and an unacceptable omission. This issue has been re...
OS: Android 7.0 Phone: LG V20 Carrier: Sprint Spotify Version: 8.4.4.810 armV7 When typing in the search field of Spotify, the Google Keyboard's microphone disappears. This is an access ability...
Newbie
457 Views
1 replies
0 likes
Hola.Tengo un CD en físico que copié a mi Android porque este mismo no está disponible en Spotify.Hace tiempo pude sincronizar canciones.¿Hay manera de sincrinizarlas ahora?
Hola. Tengo un CD en físico que copié a mi Android porque este mismo no está disponible en Spotify. Hace tiempo pude sincronizar canciones. ¿Hay manera de sincrinizarlas ahora?
194 Views
0 replies
0 likes
So I bought a new phone. Downloaded the app and logged in. No problems except that only one of my Playlist is there and it thinks I only have a free account with adverts. What's happening?
So I bought a new phone. Downloaded the app and logged in. No problems except that only one of my Playlist is there and it thinks I only have a free account with adverts. What's happening?
Casual Listener
369 Views
2 replies
0 likes
Sometimes my apology music randomly skips a song I was listening to, on top of that the music just stops playing sometimes
Sometimes my apology music randomly skips a song I was listening to, on top of that the music just stops playing sometimes
228 Views
0 replies
0 likes
Hi all,This morning all my downloads deleted themselves for the second time. When I checked if it maybe switched storage locations, that option was no longer available. This too, is not the first time. I checked if maybe my SD card dismounted from my...
Hi all, This morning all my downloads deleted themselves for the second time. When I checked if it maybe switched storage locations, that option was no longer available. This too, is not the first t...
258 Views
0 replies
1 likes
Bonjour, Je n'arrive pas à me connecter à mon compte spotify family depuis mon android. Il s'agit bien de mon nom d'utilisateur mais mon android (huawei) ne reonnaît pas mon abonnement et j'ai perdu toutes mes playlist, albums, etc... je suis d'aille...
Bonjour, Je n'arrive pas à me connecter à mon compte spotify family depuis mon android. Il s'agit bien de mon nom d'utilisateur mais mon android (huawei) ne reonnaît pas mon abonnement et j'ai...
784 Views
0 replies
0 likes
Hi everyone!I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!
Hi everyone! I have turned ON my gapless playback feature, but a gap still remains between certain songs on certain playlists. Why??!!
Community Legend
1027 Views
1 replies
0 likes
Hey everyone,I'm new here! I need help!! My songs have stopped downloading because I'm getting a message that says that there isn't enough space left on my device. I've tried to clear space by removing some downloads, but nothing is helping!!Anyone?!...
Hey everyone, I'm new here! I need help!! My songs have stopped downloading because I'm getting a message that says that there isn't enough space left on my device. I've tried to clear space by remo...
Casual Listener
339 Views
1 replies
0 likes
I've used Spotify with freemium until last night, and purchased premium plan this morning.I remember there was heart button when I play the radio before, but after the purchaing premium plan the heart button disappeared and replaced by "+" button.The...
I've used Spotify with freemium until last night, and purchased premium plan this morning. I remember there was heart button when I play the radio before, but after the purchaing premium plan the he...
779 Views
0 replies
0 likes
I have a playlist and it was working fine...now i added a song to the playlist but the download didn't happen. I removed the download from all the songs in the playlist and now i lost every song saved in the playlist and i can't start the download ag...
I have a playlist and it was working fine...now i added a song to the playlist but the download didn't happen. I removed the download from all the songs in the playlist and now i lost every song save...
251 Views
0 replies
0 likes
Hay alguna solución para esto??? Estoy cansado de que una vez por semana se me borren las canciones y tenga que bajar todo de nuevo. Voy a optar por dar de baja el servicio
Hay alguna solución para esto??? Estoy cansado de que una vez por semana se me borren las canciones y tenga que bajar todo de nuevo. Voy a optar por dar de baja el servicio
Spotify Star
8427 Views
3 replies
4 likes
Lately when I get into spotify my downloaded songs are no longer downloaded and I have to download all my music again.
Lately when I get into spotify my downloaded songs are no longer downloaded and I have to download all my music again.
301 Views
0 replies
0 likes
Today i look my Spotify account, because the app Say i dont have space for my music. So i look up, and i can't found the option "Storage". Is the second time that this happend. Someone have any idea why this happend?
Today i look my Spotify account, because the app Say i dont have space for my music. So i look up, and i can't found the option "Storage". Is the second time that this happend. Someone have any idea ...
265 Views
0 replies
0 likes
Samsung's user how to get the same lyric while playing the music? Apple's user will show the lyric automatically while playing a song. Pls inform me how to add lyric for Samsung's user. I know that Genius is one of the supporter of the lyric but sams...
Samsung's user how to get the same lyric while playing the music? Apple's user will show the lyric automatically while playing a song. Pls inform me how to add lyric for Samsung's user. I know that G...
268 Views
0 replies
0 likes
Hi,This morning I was greeted by a login screen and when I entered my details I was shown an option to link my PS Network account. I haven't got one so click no and it takes me back to login page. Anybody else experiencing this?
Hi, This morning I was greeted by a login screen and when I entered my details I was shown an option to link my PS Network account. I haven't got one so click no and it takes me back to login page...
267 Views
0 replies
0 likes
I'm hoping to switch my entire household to use Spotify, but I can't get it working. I have 3 Spotify Connect devices so far:Sonos Play:1Google Chromecast Audio with old music systemAudioCast (very similar to the Cromecast audio, just a different bra...
I'm hoping to switch my entire household to use Spotify, but I can't get it working. I have 3 Spotify Connect devices so far: Sonos Play:1 Google Chromecast Audio with old music system A...
972 Views
0 replies
1 likes
I have a Galaxy S8+ on Android 7.0. My spotify app keeps opening even when i fully shut it down on my phone. It appears in the notification ribbon all the time and sometimes it even plays music in my pocket on its own. Please advise.
I have a Galaxy S8+ on Android 7.0. My spotify app keeps opening even when i fully shut it down on my phone. It appears in the notification ribbon all the time and sometimes it even plays mu...
Community Legend
6500 Views
1 replies
0 likes
In the past when I listened to the dance party playlist it would automatically "dj" the songs for me. However now it will just play the whole song and then switch to next. How do I turn this feature on? Or was this feature dropped?
In the past when I listened to the dance party playlist it would automatically "dj" the songs for me. However now it will just play the whole song and then switch to next. How do I turn this feature ...
Roadie
7448 Views
5 replies
1 likes
