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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Samsung Gear S2 extreme battery drain

I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 days of use of my watch on one charge. Today it barely...

Community Legend

I noticed today that Spotify accounted for 94% of battery use on my Gear S2. I had played a couple of tracks on my S8 through a connected soundbar, not using the Gear app at all. Normally I get 2 day...

Costdalton

Newbie

1543 Views

2 replies

1 likes

Gear
S2
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Your mixtape

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

Newbie

I have accidently blocked a musician from “my mixtape“. How can i reset my preferences for my mixtape? Thanks in advance

328 Views

0 replies

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Solved!! can't turn off the shuffle button.

hey, guys. I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get premium and doesn't allow me to turn the shuffle function off. The final...

Casual Listener

hey, guys.  I've been a Spotify premium user for a few weeks and I still have this problem on my phone only. whenever I want to turn off the shuffle function it advertises to get pr...

quezadilaman

Casual Listener

774 Views

3 replies

0 likes

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How to always stay logged in

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after having turned my phone off and on again), Spotify a...

Casual Listener

I have Spotify Premium which I got for international travel so I can listen to music offline. This worked great on the plane, but then several hours later when I went to listen to music again (after ...

ㅇㅅㅇ

Newbie

3814 Views

4 replies

2 likes

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Spotify não abre!

O aplicativo simplesmente parou de abrir no meu celular Android. Já desinstalei e reinstalei o aplicativo, já reiniciei o celular, mas nada deu certo. Quanto tento abrir, fica uma tela preta, e nada mais. Foi de uma hora para outra, sem motivos. O me...

Newbie

O aplicativo simplesmente parou de abrir no meu celular Android. Já desinstalei e reinstalei o aplicativo, já reiniciei o celular, mas nada deu certo. Quanto tento abrir, fica uma tela preta, e nada ...

tteurs

Newbie

1527 Views

1 replies

1 likes

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Why Spotify can't recognize the song I have saved when listening song radio?

I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?

Newbie

I have saved one song to my library, but when I am listening song radio and then it can't recognize that I have saved that, if I click the save button, my library will contain same songs. Is it a bug?

253 Views

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App has disapeared

The Spotify app has disapeared drom nu Samsung tv I can t find it in the app store!

Newbie

The Spotify app has disapeared drom nu Samsung tv  I can t find it in the app store!

Joe

Community Legend

317 Views

1 replies

0 likes

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Bluetooth - Playback cuts out, but pressing volume up or down resumes.

DescriptionWhen out running with the phone using offline files through spotify, the playback will cut out. Pressing volume up or volume down immediately resumes play. In discussing with a Jaybird rep, they pointed towards Spotify as the culprit: Live...

Music Fan

Description When out running with the phone using offline files through spotify, the playback will cut out. Pressing volume up or volume down immediately resumes play. In discussing with a Jaybird r...

Shizzawn

Newbie

958 Views

1 replies

1 likes

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  • 1 replies
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Auto Crossfade

Today I noticed that one of the playlists I subscribed to (Go hard) has the songs crossfade. I did not change any thing in the settings.The fading starts super early (around 14 seconds)This is super annoying, because some songs are interrupted in the...

Regular

Today I noticed that one of the playlists I subscribed to (Go hard) has the songs crossfade. I did not change any thing in the settings. The fading starts super early (around 14 seconds) This is su...

jmarkeng

Newbie

1391 Views

4 replies

2 likes

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Delete locally stored files from Spotify

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands). How do I get spotify not to import local files? I've deleted the cache and uninstalled the enti...

Newbie

I accidentally imported music stored on my Android phone into spotify and now I can't get rid of it, short of deleting albums 1 by 1 (i've got thousands).   How do I get spotify not to import ...

381 Views

0 replies

0 likes

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Import your Music

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account (a premium one) the "import your music" just disap...

Newbie

Can someone explain me why I cannot import my own songs to the spotify anymore? I had some problems with my account and I had to create another one. When I reinstalled the app and put the new account...

Joe

Community Legend

690 Views

2 replies

0 likes

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Deleting music off of my playlist

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and the now playing. I cannot figure it out. Please help...

Casual Listener

I am unable to figure out how to delete songs from my playlist off of my android (or mac). I've clicked on all the possible "three dots" and "lines" from all the different views of the playlist and t...

jhwong1

Casual Listener

1119 Views

2 replies

0 likes

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Android app does not respect metered WiFi networks

Hi, There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation. In Android, you're able to set certain WiFi networks as "metered" or "restricted", so that apps that can do heavy downloads ov...

Music Fan

Hi,   There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation.   In Android, you're able to set certain WiFi networks as "...

2826 Views

0 replies

60 likes

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Solved!! STILL won't save to SD card

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uninstalling the app.I tried that and it worked fine, ...

Newbie

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uni...

TechManiac

Gig Goer

1483 Views

1 replies

0 likes

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Superuser Contribution Error reproduccion Offline

Intento descargar musica desde mi cuenta premium, todo anda bien y el icono de descarga se encuentra en verde, pero al momento de reproducir algunas canciones en especifico se pausa el tema en un tiempo determinado.

Newbie

Intento descargar musica desde mi cuenta premium, todo anda bien y el icono de descarga se encuentra en verde, pero al momento de reproducir algunas canciones en especifico se pausa el tema en un tie...

Zoiliux

Newbie

539 Views

2 replies

0 likes

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Solved!! No funciona.

Spotify no me funciona en mi S4 mini, sale "Spotify se detuvo " cuando antes me funcionaba perfectamente. Les agradezco su ayuda.

Casual Listener

Spotify no me funciona en mi S4 mini, sale "Spotify se detuvo " cuando antes me funcionaba perfectamente. Les agradezco su ayuda.

Avichucho1

Casual Listener

4384 Views

3 replies

0 likes

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How do I move my music to a new device

I got a new phone and want to transfer all my music but I can't figure it out... help please!!!

Casual Listener

I got a new phone and want to transfer all my music but I can't figure it out... help please!!!

Jo1013

Casual Listener

14056 Views

4 replies

1 likes

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Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

Newbie

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...

296 Views

0 replies

0 likes

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Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

Newbie

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...

Joe

Community Legend

349 Views

1 replies

0 likes

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Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!

Newbie

Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks!

237 Views

0 replies

0 likes

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