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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

400051 Views

548 replies

35 likes

Account
Free
  • 400051 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8592 Views

0 replies

7 likes

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Android app does not respect metered WiFi networks

Hi, There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation. In Android, you're able to set certain WiFi networks as "metered" or "restricted", so that apps that can do heavy downloads ov...

Music Fan

Hi,   There's a technical problem with your Android app. It's actually not a bug, but rather a mistake in its implementation.   In Android, you're able to set certain WiFi networks as "...

2924 Views

0 replies

60 likes

  • 2924 Views
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Solved!! STILL won't save to SD card

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uninstalling the app.I tried that and it worked fine, ...

Newbie

I couldn't save my downloads to the micro SD card, and I used the solution that was offered on the help blog, about deleting the cache and the Spotify folder from my phones internal storage, then uni...

TechManiac

Gig Goer

1515 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Error reproduccion Offline

Intento descargar musica desde mi cuenta premium, todo anda bien y el icono de descarga se encuentra en verde, pero al momento de reproducir algunas canciones en especifico se pausa el tema en un tiempo determinado.

Newbie

Intento descargar musica desde mi cuenta premium, todo anda bien y el icono de descarga se encuentra en verde, pero al momento de reproducir algunas canciones en especifico se pausa el tema en un tie...

Zoiliux

Newbie

580 Views

2 replies

0 likes

  • 580 Views
  • 2 replies
  • 0 likes

Solved!! No funciona.

Spotify no me funciona en mi S4 mini, sale "Spotify se detuvo " cuando antes me funcionaba perfectamente. Les agradezco su ayuda.

Casual Listener

Spotify no me funciona en mi S4 mini, sale "Spotify se detuvo " cuando antes me funcionaba perfectamente. Les agradezco su ayuda.

Avichucho1

Casual Listener

4459 Views

3 replies

0 likes

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  • 3 replies
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How do I move my music to a new device

I got a new phone and want to transfer all my music but I can't figure it out... help please!!!

Casual Listener

I got a new phone and want to transfer all my music but I can't figure it out... help please!!!

Jo1013

Casual Listener

14409 Views

4 replies

1 likes

  • 14409 Views
  • 4 replies
  • 1 likes

Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

Newbie

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...

309 Views

0 replies

0 likes

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Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

Newbie

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...

Joe

Community Legend

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!

Newbie

Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks!

255 Views

0 replies

0 likes

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Equalizer on LG G5

Hello! I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, they gave me the best answer possible: use the included Music a...

Casual Listener

Hello!   I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, the...

bumbee808

Newbie

8720 Views

5 replies

0 likes

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  • 5 replies
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Samsun J7(2016)

After upgradig app only send that it could not open.

Newbie

After upgradig app only send that it could not open.

293 Views

0 replies

0 likes

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Para qué sirve el botón "Descargar/Descargadas" en Canciones

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un problema, primero se descargan y sale la flechita ...

Casual Listener

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un...

1641 Views

0 replies

0 likes

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Can't Download Songs in Any of My Playlists or Albums

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the way they did before. (The download button is turned...

Casual Listener

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the ...

349 Views

0 replies

0 likes

Download mode doesn't work
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Problems with playing music on Samsung phones

Hello,I have problem with playing music on my Samsung Galaxy S6. I have premium version.So the problem is that I plug my headphones start playin music, my playlist automatically and shuffled. Then I shut down phone. For a while it plays and then I mo...

Newbie

Hello, I have problem with playing music on my Samsung Galaxy S6. I have premium version. So the problem is that I plug my headphones start playin music, my playlist  automatically and shuffle...

332 Views

0 replies

0 likes

  • 332 Views
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Spotify fecha quando se fecha os aplicativos ativos

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha.Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não desligavam. É possível ele não interromper as músicas ...

Newbie

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha. Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não d...

1475 Views

0 replies

0 likes

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My local songs do not play on android

I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I try to play the message '' this song is not availabl...

Casual Listener

I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I t...

Joe

Community Legend

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Ford Sync 3 Connectivity Issues with Spotify via USB

Hello All, I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3 recognizing Spotify. I want to be clear that Sync recognizes there is a USB connection to my phone, however it refuses to recognize Spotify as "Playable Media"....

Newbie

Hello All,    I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3  recognizing Spotify. I want to be clear that Sync recognizes there is a USB connect...

Joe

Community Legend

852 Views

1 replies

0 likes

  • 852 Views
  • 1 replies
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Issue on Login Success callback Method_userPrivate.product = NULL

Cause:On user login(initiated by using Spotify WebAPIs) when we receive the login success callback method we are getting the variable(declared in userPrivate class) “product as null” instead of premium.Additional Details:1. Spotify API - curl -X GET ...

Newbie

Cause: On user login(initiated by using Spotify WebAPIs)  when we receive the login success callback method we are getting the variable(declared in userPrivate class) “product as null...

451 Views

0 replies

0 likes

bug
Spotify Web API
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Bluetooth headset button issues [Android]

Hi,Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons.Hardware: Oneplus3 & bluedio bt headsetSoftware: Spotify 6.3.0.882I've tried to reconnect the headset, re-install spotify... frankly everything e...

Casual Listener

Hi, Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons. Hardware: Oneplus3 & bluedio bt headset Software: Spotify 6.3.0.882 I've t...

EmhyrVarEmreis

Newbie

5389 Views

24 replies

7 likes

  • 5389 Views
  • 24 replies
  • 7 likes

Account hacked and playlists deleted

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

Casual Listener

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

Andycurry

Casual Listener

673 Views

6 replies

0 likes

  • 673 Views
  • 6 replies
  • 0 likes