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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42157 Views
  • 65 replies
  • 25 likes
  • 42157 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877840 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877840 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26324 Views
  • 4 replies
  • 0 likes
  • 26324 Views
  • 4 replies
  • 0 likes

Spotify não conecta ao meu Wi-Fi

Meu Spotify não se conecta ao meu Wi-Fi as vezes conecta mas é raramente,porém em qualquer outro lugar ou rede de dados móveis ele funciona, já resetei meu roteador formatei meu celular e nada. Fica offline toda HR. Todos os aplicativos funcionam per...

  • Visitor
  • Meu Spotify não se conecta ao meu Wi-Fi as vezes conecta mas é raramente,porém em qualquer outro lugar ou rede de dados móveis ele funciona, já resetei meu roteador formatei meu celular e nada. Fica ...
  • 3964 Views
  • 0 replies
  • 5 likes
  • 3964 Views
  • 0 replies
  • 5 likes

Unable to login to Android App

When I try to login to the app I am prompted with a message that says I do not have an account. When I try to login with facebook it says there is no facebook account linked to spotify. So I then try to create a new account... it says my email is cur...

  • Visitor
  • When I try to login to the app I am prompted with a message that says I do not have an account.  When I try to login with facebook it says there is no facebook account linked to spotify.  ...
  • Slackness
  • Newbie
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Can't play full album on phone with premium

I have premium but when i try to play an album on my phone it will play one song then play something else by the same artist or some other random artist I don't want to hear. I have turned off shuffle but it still won't play a full album, any ideas, ...

  • Newbie
  • I have premium but when i try to play an album on my phone it will play one song then play something else by the same artist or some other random artist I don't want to hear. I have turned off shuffl...
  • 201 Views
  • 0 replies
  • 0 likes
  • 201 Views
  • 0 replies
  • 0 likes

Volume low on Android

Since 2014 I have the same problem with volume of Spotify that compared with the other apps like Play music or Deezer, the volume is extremely low compared to the others.I already desabled the equalizer, put the download on extremely quality e nothin...

  • Regular
  • Since 2014 I have the same problem with volume of Spotify that compared with the other apps like Play music or Deezer, the volume is extremely low compared to the others. I already desabled the equa...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Playing spoyify in the car

Why does my Samsung s8 not play android auto in my car when my old samsung s6 did ??

  • Newbie
  • Why does my Samsung s8 not play android auto in my car when my old samsung s6 did ??
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Spotify automatically "deletes" offline songs

Hello, I've a problem with Spotify...I have 10GB of downloaded music and suddenly, Spotify does not recognize dowloaded songs (watching the app's info the space occupied is still 10GB) and it starts to download them again...In this way when I'm not c...

  • Regular
  • Hello, I've a problem with Spotify... I have 10GB of downloaded music and suddenly, Spotify does not recognize dowloaded songs (watching the app's info the space occupied is still 10GB) and it start...
  • tetsuohiryu
  • Gig Goer
  • 737 Views
  • 5 replies
  • 1 likes
  • 737 Views
  • 5 replies
  • 1 likes

No se activó mi cuenta premium

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...

  • Visitor
  • Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta ...
  • Rubi2
  • Casual Listener
  • 2678 Views
  • 14 replies
  • 0 likes
  • Premium
  • 2678 Views
  • 14 replies
  • 0 likes

Solved!! Problema con la reproducción de playlist

El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo presione ciertas veces se bloqueo y me apareció un me...

  • Newbie
  • El dia de ayer adquirí un plan familiar premium y todo estaba bien al parecer, pero el día de hoy estaba escuchando un playlist y utilice varias veces el boton de siguiente, pero despues de que lo pr...
  • Joe
  • Community Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Offline Music Deleted... Again.

I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay for offline music I expect to be able to hear my o...

  • Newbie
  • I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay...
  • tetsuohiryu
  • Gig Goer
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Spotify premium en móvil no funciona

hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancion, tampoco me permite pasar muchas cancion porque m...

  • Newbie
  • hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancio...
  • Mayra10
  • Newbie
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Why is my premium not working ?

Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??

  • Newbie
  • Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??
  • Joe
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Spotify unable to move past ad

Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7 seconds over and over, but there is no way to get ...

  • Newbie
  • Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7...
  • 229 Views
  • 0 replies
  • 0 likes
  • 229 Views
  • 0 replies
  • 0 likes

Soundalive

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible to set Soundalive in Spotify? (Sorry for my bad Eng...

  • Newbie
  • Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible ...
  • 1361 Views
  • 0 replies
  • 0 likes
  • 1361 Views
  • 0 replies
  • 0 likes

Solved!! Músicas Salvas

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O que pode estar acontecendo? Não é problema com o ce...

  • Casual Listener
  • Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O ...
  • kaiquesavio
  • Casual Listener
  • 655 Views
  • 3 replies
  • 1 likes
  • 655 Views
  • 3 replies
  • 1 likes

Smartwatch S3 classic

Hello Comunity,I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Error "log in failed". I don't know why.Thank You for your...

  • Newbie
  • Hello Comunity, I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Err...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Performance issue (with spotify)

Spotify was getting slow on my device including:-Pauses in musicLong load times with the green circle and blank screenNot responding i.e I press pause or change track and it take 20 seconds or more to respondI tried uninstall and reinstall...deleting...

  • Casual Listener
  • Spotify was getting slow on my device including:- Pauses in music Long load times with the green circle and blank screen Not responding i.e I press pause or change track and it take 20 seconds or ...
  • 530 Views
  • 0 replies
  • 5 likes
  • 530 Views
  • 0 replies
  • 5 likes

how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

  • Casual Listener
  • how do I get my account undisabled because it got disabled for no reason
  • straightbender
  • Casual Listener
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Solved!! Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

  • Casual Listener
  • Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...
  • Holy_serafim
  • Newbie
  • 937 Views
  • 4 replies
  • 1 likes
  • 937 Views
  • 4 replies
  • 1 likes

Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

  • Casual Listener
  • I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .
  • Joe
  • Community Legend
  • 367 Views
  • 5 replies
  • 0 likes
  • 367 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and now when i try to do these things it gets to force me...

  • Newbie
  • So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and no...
  • Joe
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes