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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842800 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842800 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14345 Views
  • 1 replies
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  • 14345 Views
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Solved!! Yamaha AV Receiver and Android how does it work

Hello, I use an apperently a spotify enabled yamaha receiver. I need help how to get spotify run at this AV receiver. I use no apple devices only android phones tabs etc. Thanks

  • Gig Goer
  • Hello, I use an apperently  a spotify enabled yamaha receiver. I need help how to get spotify run at this AV receiver. I use no apple devices only android phones tabs etc.   Thanks&nb...
  • jasonpritchie
  • Regular
  • 41190 Views
  • 122 replies
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  • 41190 Views
  • 122 replies
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I can't see my tv as a available unit.

As i said the problem is that i can't se my tv as a unit in the app. Casting from for example you tube works great but it won't work in Spotify. I got a premium account and the tv is on the same network as my two phones and tablet. Tv: Loewe Bild 1.6...

  • Casual Listener
  • As i said the problem is that i can't se my tv as a unit in the app.  Casting from for example you tube works great but it won't work in Spotify. I got a premium account and the tv is on the sa...
  • 0371
  • Casual Listener
  • 743 Views
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  • 743 Views
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Scrobble tracks using last.fm app

Hey yall,I got a little problem and couldt find anything.Hope you can help me.Thanks in advance!! So, im using spotify on mobile and on mac. What I want it to do now, is scrobble through spotify when using the desktop version but not when using the a...

  • Casual Listener
  • Hey yall, I got a little problem and couldt find anything. Hope you can help me. Thanks in advance!!   So, im using spotify on mobile and on mac. What I want it to do now, is scrobble throu...
  • el_es
  • Casual Listener
  • 197 Views
  • 1 replies
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  • 197 Views
  • 1 replies
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Can´t play songs on my Samsung Galaxy S7 without tv connection

Hello,i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone.The smartphone software is up to date.And the app has been reinstalled ...

  • Casual Listener
  • Hello, i can only play songs on my galaxy S7 if i was connected with spotify on my smart tv. When the connection is disconnected the songs are not longer visible on the smartphone. The smartphone s...
  • Hubo
  • Spotify Star
  • 635 Views
  • 5 replies
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  • 635 Views
  • 5 replies
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Superuser Contribution App is not available on your device

Got a Huawei mate 9 pro and i get the message above. How can i download spotify on this phone?

  • Casual Listener
  • Got a Huawei mate 9 pro and i get the message above. How can i download spotify on this phone?
  • Joe
  • Community Legend
  • 491 Views
  • 5 replies
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  • 491 Views
  • 5 replies
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Random problem

Hi I have a problem on spotify since a few days : It’s impossible for me to random play songs from my playlist. When I click on random, spotify want me to choose an album and he random plays all this album. But It’s impossible to do with all the play...

  • Casual Listener
  • Hi   I have a problem on spotify since a few days : It’s impossible for me to random play songs from my playlist. When I click on random, spotify want me to choose an album and he random ...
  • soubrou
  • Casual Listener
  • 157 Views
  • 2 replies
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  • 157 Views
  • 2 replies
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Random pause with Encore Mdsd DAC

Hi, I received my new DAC Encore Mdsd. It works perfectly on my computer and phone (Asus ZenFone Selfie).But when playing songs with Spotify, it stops playing quite often, sometimes every 3 seconds.The problem occurs both offline and online.Any help?...

  • Newbie
  • Hi, I received my new DAC Encore Mdsd. It works perfectly on my computer and phone (Asus ZenFone Selfie). But when playing songs with Spotify, it stops playing quite often, sometimes every 3 seconds...
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  • 225 Views
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Horrible user experience Android app: slow, and songs keep re-downloading

I am experiencing problems with my Spotify Premium on Android. Spotify is so so slow after opening the app, it takes a minute before I can open and play any song. It just keeps showing the loading sign for more than a minute, which is a huge irritati...

  • Casual Listener
  • I am experiencing problems with my Spotify Premium on Android. Spotify is so so slow after opening the app, it takes a minute before I can open and play any song. It just keeps showing the loadi...
  • Mjk88
  • Casual Listener
  • 242 Views
  • 2 replies
  • 1 likes
  • 242 Views
  • 2 replies
  • 1 likes

Cannot play songs by Enter Shikari

Hi, I just signed up to Spotify and am trying out the 60-day Premium trial. I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (https://play.spotify.com/album/0ZlStJI60o8oHlSwQpmkfH) However, wh...

  • Casual Listener
  • Hi, I just signed up to Spotify and am trying out the 60-day Premium trial.   I tried playing a song by a band called Enter Shikari by directly cliking on the link proviede by the band (h...
  • chihaya
  • Casual Listener
  • 199 Views
  • 2 replies
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  • 199 Views
  • 2 replies
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I lost all my playlists PLZ HELP!!!!!

Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing and the pictures and names i had on my playlists were...

  • Newbie
  • Ok so I was listening to music in my playlists like normal and then I turned it off. I came back a couple hours later to look up a song but all my playlists were missing and my history was missing an...
  • Ibonsall14
  • Gig Goer
  • 163 Views
  • 1 replies
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  • 163 Views
  • 1 replies
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Black screen and closes, not launching since spotify updated to 7.9.0.746

Brief description of the issue:Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great.It won´t even create its own folder in Android-Data- Steps to reproduc...

  • Casual Listener
  • Brief description of the issue: Black screen and crashes when trying to launch the app. Won´t open or launch. it happened after it updated to this last version, before it was great. It won´t ev...
  • 646 Views
  • 0 replies
  • 0 likes
  • Android
    Android 4.4.2
    galaxy s5
    Samsung Galaxy S5 Spotify
    Spotify 7.9.0.746
    Spotify App
    Spotify crash
    Spotify crashing Android
    Spotify won't launch
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Premium Concerns

I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?

  • Newbie
  • I have premium on my phone but when I downloaded Spotify on my tablet and signed in my premium didn't transfer over. Is it supposed to or can I only have premium for 1 device?
  • Joe
  • Community Legend
  • 150 Views
  • 1 replies
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  • 150 Views
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Solved!! Spotify uses my internal memory also if I selected SD card in the options

Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without reasons and the space occupied grows if I download...

  • Casual Listener
  • Hi, although I've selected SD card to save my offline music, in addition to the memory rightly occupied by the music on my SD card, Spotify takes up a lot of space in my phone internal memory without...
  • Joe
  • Community Legend
  • 4380 Views
  • 3 replies
  • 0 likes
  • 4380 Views
  • 3 replies
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Volúmen

He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escucha fuerte y aunque suba o baje el volúmen se escuch...

  • Casual Listener
  • He cambiado mi movil a un samsung note 3 con els software de note 7. No puedo modificar el volúmen de la música. Si lo bajo del todo se queda en silencio, si le subo un punto automáticamente se escuc...
  • 107 Views
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  • 107 Views
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S5 plays but no sound from ford sync

got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but then it finds it and appears to play but no volume it works on other devices but not my car if i reinstall spotify do i have to find and download all my ...

  • Newbie
  • got a new 2017 ford with sync my s5 connected and found spotify no problem for about 2 weeks but  then it finds it and appears to play but no volume it works on other devices but not my car if i...
  • 249 Views
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  • 249 Views
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Sincronizar som do carro

Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?

  • Newbie
  • Tenho um cruze e não consigo fazer o som do meu celular Moto maxx, sair no som do carro, o som não reconhece meu celular, o que pode ser?
  • 138 Views
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  • 138 Views
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Superuser Contribution Cant play my songs even with premium

I recently switched phones, premium still being charged but my phone won't play anything but shuffle??

  • Casual Listener
  • I recently switched phones, premium still being charged but my phone won't play anything but shuffle??
  • MonicaM_Bogota
  • Roadie
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
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Superuser Contribution Not playing selected album/artist/playlist's songs

Free version on my Android phone (Samsung Galaxy S5 Neo) When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is the right one - possible radio?). Whenever I shuffle through...

  • Newbie
  • Free version on my Android phone (Samsung Galaxy S5 Neo)   When I click shuffle play on an album or artist's playlist, it plays suggested songs instead of what is in the list (sometimes it is ...
  • MonicaM_Bogota
  • Roadie
  • 1946 Views
  • 1 replies
  • 0 likes
  • 1946 Views
  • 1 replies
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Mobile App - Playback Controls

After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the standard play/pause skip and previous (I am currently using premi...

  • Newbie
  • After a recent update, I no longer see any playback controls for the Spotify app. When I start a radio or a song, the music plays, but I am no longer greeted with an album cover or the stan...
  • 594 Views
  • 0 replies
  • 0 likes
  • controls
    Cover Images
    Mobile
    Play Button
    problem
  • 594 Views
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Only shuffle, no exact songs

A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I searched about a lot of things; I have an internet co...

  • Newbie
  • A quite long time i have this problem and haven't found a solution yet (Hopefully you can help). If I click on a Playlist and want to listen to a specific song, but it only allows me to shuffle. I se...
  • dinomight
  • Spotify Star
  • 1330 Views
  • 1 replies
  • 0 likes
  • 1330 Views
  • 1 replies
  • 0 likes