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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5744 Views

0 replies

7 likes

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My Home Audio system starter when im out of Wi-Fi

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...

Newbie

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...

276 Views

0 replies

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Sound stops

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.

Newbie

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...

476 Views

0 replies

0 likes

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Won't shuffle artists!

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..

Newbie

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..

356 Views

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Downloaded music stops working if not connected to the internet

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

Newbie

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

228 Views

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Local Files won't play on android

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out. Before you tell me to try uninstalling and reinst...

Casual Listener

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out...

247 Views

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Behind the lyrics no aparece

Previamente tenia otra cuenta premium en mi celular, pero ahora que hice otra premium en el mismo celular no me aparece el recuadro ni la opción

Newbie

Previamente tenia otra cuenta premium en mi celular, pero ahora que hice otra premium en el mismo celular no me aparece el recuadro ni la opción

Denmend

Newbie

1539 Views

3 replies

1 likes

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Solved!! Spotify SD Card & Offline Files

Hi all, Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for. So atm I've got storage set to my SD card (/storage/3432-3138). My phone ran out of battery and turn...

Casual Listener

Hi all,   Was just wondering about how Spotify works in terms off storing offline files because I couldn't seem to find exactly what I was looking for.   So atm I've got storage set to ...

dkums7up61xyomz

Casual Listener

3357 Views

6 replies

0 likes

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Premium Family kündigen

Hey,ich hoffe, dass mir hier einer weiterhelfen kann.Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ich nur noch Musik höre und er nicht mehr mit unterwegs i...

Visitor

Hey, ich hoffe, dass mir hier einer weiterhelfen kann. Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ic...

Maxim

Spotify Star

6350 Views

1 replies

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How do I disconnect my desktop and mobile app?

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing the spotify app on my lockscreen as if the music was...

Music Fan

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing t...

337 Views

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Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

Visitor

   Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...

Joe

Community Legend

1361 Views

3 replies

0 likes

Android 6.0
Android 7.1
Windows 10
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Spotify keeps crashing and stops playing

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen offline, it plays one second and then stops itself....

Newbie

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen ...

Joe

Community Legend

507 Views

1 replies

0 likes

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Cant download songs with premium

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Newbie

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Joe

Community Legend

310 Views

1 replies

0 likes

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Superuser Contribution Download Error reached maximum number of downloads

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads. I've done that but still get the error message? Tried restarting phone but that di...

Newbie

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads.   I've done that but sti...

Killerques

Visitor

1025 Views

2 replies

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Superuser Contribution SD CARD ISSUE

I can't save my songs to my sd card.There is no storage option in settings.

Casual Listener

I can't save my songs to my sd card.There is no storage option in settings.

JJ_76

Newbie

594 Views

3 replies

0 likes

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Music restart automatically

When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i close the app in the task manager and the bar on the ...

Newbie

When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i cl...

225 Views

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Solved!!Superuser Contribution Playlist gone

Tengo muchas listas de canciones en mi cuenta y hace como una semana me di cuenta que una de las primeras listas que hice ya no estaba, revisando más a fondo vi que no era la única lista que desaparecióEs importante decir que las listas pérdidas son ...

Casual Listener

Tengo muchas listas de canciones en mi cuenta y hace como una semana me di cuenta que una de las primeras listas que hice ya no estaba, revisando más a fondo vi que no era la única lista que desapare...

Dentarx

Casual Listener

536 Views

2 replies

0 likes

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Spotify closes when I pause a song

Running spotify version 8.4.4.810 armV7 on a Samsung S7 with the newest software. Everytime I pause a song the app closes on the home screen and lock screen. I can email a video to someone if I'm not being specific enough because I can't attach it to...

Newbie

Running spotify version 8.4.4.810 armV7 on a Samsung S7 with the newest software. Everytime I pause a song the app closes on the home screen and lock screen. I can email a video to someone if I'm not...

JamesHelps

Roadie

502 Views

1 replies

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Solved!!Superuser Contribution Spotify no aparece en pantalla de bloqueo de Huawei Mate9

Spotify no aparece en la pantalla de bloqueo de un Huawei Mate 9, pero no se si la aplicación tiene problemas de compatibilidad con Android 7 en un Huawei Mate 9

Newbie

Spotify no aparece en la pantalla de bloqueo de un Huawei Mate 9, pero no se si la aplicación tiene problemas de compatibilidad con Android 7 en un Huawei Mate 9

yoozmoo

Newbie

147873 Views

17 replies

1 likes

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Solved!!Superuser Contribution Player stuck at 0:00

I got a Moto M and when I choose a song it just stays at 0:00 but if i connect it to a device it plays but when i switch back to "this phone" it stops playing again. I tried clean re-installing it and it's not working.(UPDATE: I already fixed it by a...

Newbie

I got a Moto M and when I choose a song it just stays at 0:00 but if i connect it to a device it plays but when i switch back to "this phone" it stops playing again. I tried clean re-installing it an...

Maria_B

Moderator

7514 Views

1 replies

1 likes

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Solved!! App on google playstore corrupted my SD card

I downloaded the Spotify app from the Google Playstore on my Xperia Phone,As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost alot of photos and app data so this has been extemel...

Casual Listener

I downloaded the Spotify app from the Google Playstore on my Xperia Phone, As i do so, my Sandisk SD card became corrupt and had to be wiped to fix this, will this happen again in the future? i lost...

ReinardHarmse

Casual Listener

1859 Views

6 replies

0 likes

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