Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375431 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I´m Premium account.I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium.After that the app try me to get Family Premium account. but i don´t want. Is it commum this problem in premiu...
I´m Premium account. I have a problem in switch music in a playlist, after some switches the buttom stoped working, as when i wasn´t Premium. After that the app try me to get Family Premium account...
Not applicable
602 Views
5 replies
0 likes
Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si descargue de spotify al siguiente dia no me deja escuch...
Hace poco importe esta música de mi almacenimiento pero luego la elimine de mi teléfono y quedo en spotify ahora no puedo borrarla y solo quedo en un tono gris y hace poco igual la música que si desc...
Casual Listener
428 Views
1 replies
0 likes
The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to the ad that followed immediately after the video. Ir...
The ad that promises "a 30 minute break from the ads" after watching a short video, doesn't actually give you 30 minutes. I had ads after 15 minutes, even though I watched the video AND listened to t...
Casual Listener
2791 Views
2 replies
0 likes
I have been using spotify on my Iphone with no problems. But now i changed to an Android phone. Now i can´t use the app becourse i states that Spotify is not avalable in my contry.But as i said, it worked fine on Iphone....Any solutions ?
I have been using spotify on my Iphone with no problems. But now i changed to an Android phone. Now i can´t use the app becourse i states that Spotify is not avalable in my contry. But as i s...
Community Legend
2124 Views
5 replies
0 likes
Hello! So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when explaining how to do what I want (under little wheel icon wich ...
Hello! So today I got a 32 gig SD card for my phone. I would like to move my music to the SD card, but I can't find the "Storage" option under the settings that everyone talks about when exp...
Community Legend
399 Views
1 replies
0 likes
Hallo community,Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber weder was gelöscht oder ein "aufräumprogramm" laufen.Hat...
Hallo community, Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber wed...
Newbie
2342 Views
1 replies
0 likes
Hi!Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... Is there a way to solve this problem? Why does it hap...
Hi! Since a couple of days, I use to lose all my synchronized songs, except the ones from the local files... So I can't access to them when I'm offline. It happened every day for the last 4 days... ...
Casual Listener
359 Views
1 replies
0 likes
I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There seems to be no regular interval or trigger for this t...
I have been having a persistent issue since switching to an Android phone, where when I am listening to Spotify (whether in my car, or with any kind of headphone) and it will randomly pause. There se...
589 Views
0 replies
0 likes
Hi.In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone.Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only default wallpaper on lock screen.Does somebody know how to...
Hi. In my old phone when I was listening to music on Spotify, the cover art of album was showed on lock screen on phone. Now on Galaxy S7 edge (Android 7.0) I see Spotify Control but I see only d...
Newbie
745 Views
1 replies
0 likes
I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in
I signed out of my account with it on offline mode and now i cant sign back in because i used my facebook account and it says cannot connect to online and wont sign me back in
Community Legend
383 Views
1 replies
0 likes
Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!
Hi! I want to play an album but Spotify tell me "This song is not available" I searsh in the browser and is there!! But when I pick Open in Spotify, appear this message.. What can I do!? Thanks!!
Community Legend
520 Views
3 replies
0 likes
So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to because I didn't know what it would do. I then turn...
So recently I was curious about this "Last.fm scrobbling" thing because I've never heard of it before so I turned it on. So then it tells me to put in a username and password and so I decided not to ...
Community Legend
1013 Views
1 replies
0 likes
I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is there any way to stop this?
I like using the auto play feature, when my playlist ends it plays new songs from different bands. What I don't like about it is about 2/3rds of the songs it plays are ones already in my playlist, is...
299 Views
0 replies
0 likes
I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still not that loud. I've tried uninstalling and install...
I have Spotify for my Google Pixel and it is a lot quieter than other music apps I use. I mainly use it with an auxiliary cable in my car and I need to have the volume maxed to listen and it is still...
571 Views
0 replies
0 likes
Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will stay in the notification bar as if it's stil playing, ...
Hi -- I'm running the latest Android app on a Galaxy Nexus (GSM) with (stock) Android 4.0.4, and Spotify is frequently stopping playback for no apparent reason. The "currently-playing" track will sta...
Community Legend
8669 Views
43 replies
10 likes
My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices. The first time I actually did hit a limit because of a loaner phone I was trying to use for a week. I removed all devices and started fresh. I now...
My phone has now twice removed all downloaded songs claiming I've reached my maximum amount of devices. The first time I actually did hit a limit because of a loaner phone I was trying to us...
Community Legend
897 Views
1 replies
0 likes
Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs. I've adjusted my settings and this continues. I want to only hear what I've added to playlist. Please advise!
Why does one of my playlist (not the other) play similar songs to what I have in my playlist in between my songs. I've adjusted my settings and this continues. I want to only hear what I'...
Community Legend
510 Views
1 replies
0 likes
Hello!I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device:App version: 7.5.0.1076 armv7Thanks for help. Jörgen
Hello! I cannot select Music Quality, streaming or download, although I am Premium users. This is a new Android device: App version: 7.5.0.1076 armv7 Thanks for help. Jörgen
Community Legend
45792 Views
4 replies
1 likes
Hi there.Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices.Sometimes it Connects but suddently Disconnects after some time,or continues playing on CC Audio but loosing conn...
Hi there. Using Spotify with Chromecast Audio but got an unstable connection: Somethimes it just says Connecting or cant find any devices. Sometimes it Connects but suddently Disconnects a...
Roadie
1334 Views
2 replies
3 likes
After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will work again.
After playing several tracks the app stops playing. Close app and try to restart but when it opens up, it's a blank screen. Works fine on my kids iphone. Mine is a S7. After about 10 mins it will wor...
Newbie
518 Views
2 replies
0 likes
