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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • KrisKM
  • Casual Listener
  • 7476 Views
  • 41 replies
  • 16 likes
  • 7476 Views
  • 41 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861984 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861984 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22646 Views
  • 3 replies
  • 0 likes
  • 22646 Views
  • 3 replies
  • 0 likes

Ad will never play

Add will never play and wont let me hear music, i tryed cleaning cash and reinstalling the app but it only works until the next add

  • Newbie
  • Add will never play and wont let me hear music, i tryed cleaning cash and reinstalling the app but it only works until the next add
  • Tom_Neverwinter
  • Casual Listener
  • 222 Views
  • 2 replies
  • 0 likes
  • 222 Views
  • 2 replies
  • 0 likes

Músicas do álbum não tocam

Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram continuam funcionando... Alguém poderia me ajudar?

  • Newbie
  • Depois que começou a cobrança do Premium as únicas músicas que tocam são as que foram baixadas...E não eh problema da internet pois usando no Android os aplicativos Facebook, whatsapp, Instagram cont...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

Spotify changes storage to Internal after I've set it to SD card

I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, and reinstalled twice now.What's worse is when I set...

  • Casual Listener
  • I have the Galaxy 8+ running Android 7.0. Ever since I got this phone (had an S7 previously) Spotify will change my settings to Internal Storage from the SD card. I've deleted, removed the folders, a...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

Spotify Music

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...

  • Visitor
  • Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Spotify music

Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone listen near radio Stations Offline? Can i Add 9999 S...

  • Visitor
  • Hello Spotify i have a Question How to listen near music that not avaible in holland i miss songs that greyed out When adding More Music Spotify? And Can The Radio feature offline making For anyone l...
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Sharing albums with Facebook not working.

Hi, I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open with a new post populated with a link to the album and a preview. This h...

  • Newbie
  • Hi,   I belong to a Facebook group where we share what albums we are listening to. Up until yesterday, I was able to click Share > More > Facebook > The group. Facebook would open wit...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! Samsung S8 Streaming Issues

Hi All,I received my Samsung Galaxy S8 on Friday, beaut! Unfortunately when I paired it too my car I am having difficulty streaming music over Bluetooth audio. It works but stops and starts frequently, thinking was my car I tried it on my wife's BMW ...

  • Regular
  • Hi All, I received my Samsung Galaxy S8 on Friday, beaut! Unfortunately when I paired it too my car I am having difficulty streaming music over Bluetooth audio. It works but stops and starts frequen...
  • iphill2
  • Regular
  • 18414 Views
  • 12 replies
  • 0 likes
  • 18414 Views
  • 12 replies
  • 0 likes

Last.fm scrobble issues Spotify App on android

So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever*last.fm scrobbling works fine on the website, on all my pc's using the browser extension, etc.I've tried an entire re-install of the...

  • Casual Listener
  • So I'm entirely unable to authenticate my last.fm account in the Spotify mobile app, and I haven't been able to *ever* last.fm scrobbling works fine on the website, on all my pc's using the browser ...
  • user-removed
  • Not applicable
  • 798 Views
  • 8 replies
  • 0 likes
  • 798 Views
  • 8 replies
  • 0 likes

Spotify doesn't load or loads very slowly

hey, I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstalling, updating phone software. how can I solve it?

  • Newbie
  • hey,   I'm trying to use spotify on sony Sony Xperia E5 but after the app starts it dispalys the screens after like 1-2 minutes or says that something went wrong. I tried updating, reinstallin...
  • 145 Views
  • 0 replies
  • 0 likes
  • 145 Views
  • 0 replies
  • 0 likes

My chromecast that i bought a month ago has just disappeared from my android spotify app

My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing help! it worked this morning now only spotify doesnt pick up the chromecast

  • Newbie
  • My chromecast that i bought a month ago has just disappeared from my android spotify app. Restarting everything does nothing   help!   it worked this morning now only spotify doesnt pic...
  • 126 Views
  • 0 replies
  • 0 likes
  • 126 Views
  • 0 replies
  • 0 likes

How to delete offline music from my smartphone?

Hello ! I've noticed that when I untick the "Download" button of an album or a playlist in order to remove the tracks from my phone memory, they are not deleted but just not available for listening. Which folder or files should I remove from my phone...

  • Roadie
  • Hello ! 🙂 I've noticed that when I untick the "Download" button of an album or a playlist in  order to remove the tracks from my phone memory, they are not deleted but just not available for l...
  • Tom
  • Community Legend
  • 719 Views
  • 5 replies
  • 1 likes
  • 719 Views
  • 5 replies
  • 1 likes

Offline music is getting deleted

For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to my music what am I supposed to do this is awful.

  • Casual Listener
  • For no reason I'll go back to Spotify listen to my saved songs and they are all deleted. Playlist stay it is just the albums that disappear and I'm stuck the whole day without being able to listen to...
  • Adp211
  • Casual Listener
  • 239 Views
  • 2 replies
  • 1 likes
  • 239 Views
  • 2 replies
  • 1 likes

Chromecast Audio doesn't work with Spotify Android

Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio?My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ipad 2 (whatever OS)[2].Family account, two users [1] a...

  • Casual Listener
  • Hi, is it just me, or Spotify for Android works horribly with ChromeCast audio? My setup - pretty **bleep** internet connection, netgear WNDR3700, Galaxy Note 5 (6.0)[1], Galaxy A3 2015 (6.0)[2], Ip...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Spotify stops working on any wi-fi

The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops working some hours or songs afterwards.This happens on di...

  • Casual Listener
  • The app stops working on wifi. It works perfectly just once for a while and suddenly the "No internet connection available" popup appears. If i uninstall and reinstall it works again but stops workin...
  • Jlgador
  • Casual Listener
  • 309 Views
  • 4 replies
  • 0 likes
  • 309 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing after a few seconds

Spotify keep pausing after playing for 30 seconds to a minute. Not being used on any other device. I have uninstalled and reinstalled on Huawei P9 device. Any suggestions?

  • Casual Listener
  • Spotify keep pausing after playing for 30 seconds to a minute.  Not being used on any other device.  I have uninstalled and reinstalled on Huawei P9 device.  Any suggestions?
  • Joe
  • Community Legend
  • 1383 Views
  • 3 replies
  • 0 likes
  • 1383 Views
  • 3 replies
  • 0 likes

Solved!! What is that waveform image below the art cover?

So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious about what's the app trying to tell me

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  • Regular
  • So, I managed to sync some songs of the Dethalbum III to my android phone as local files, but I noticed that below the album info appears this funky waveform in red background, so I'm pretty curious ...
  • Joe
  • Community Legend
  • 2925 Views
  • 1 replies
  • 0 likes
  • 2925 Views
  • 1 replies
  • 0 likes

Galaxy S7 Edge crashes

Helloooo,I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone. The App works fine for as long as there is no notfication coming in and the phone is not in standby. My phone goes into standby after 1 minute and Spotify ...

  • Casual Listener
  • Helloooo, I have my Galaxy S7 Edge now for about a week and Spotify keeps on crashing my phone.   The App works fine for as long as there is no notfication coming in and the phone is not in s...
  • tinnedpilchards
  • Casual Listener
  • 3464 Views
  • 15 replies
  • 3 likes
  • 3464 Views
  • 15 replies
  • 3 likes

No puedo guardar música en la tarjeta SD

Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda

  • Newbie
  • Solía tener mi música offline guardada en la memoria SD, pero hace unos 5 días se borraron todas y ya me aparece la opción de guardar en la SD, ayuda
  • DXTN
  • Regular
  • 4636 Views
  • 1 replies
  • 0 likes
  • Premium
  • 4636 Views
  • 1 replies
  • 0 likes

Spotify Android app crash when listening to song

Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.

  • Newbie
  • Whenever I playing song on spotify, it suddenly crash / stop. I have to open the apps again and play the song back. I already give permission for spotify to keep awake when the phone on sleep.
  • nossilla_24792
  • Newbie
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes