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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847131 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847131 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16179 Views
  • 3 replies
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  • 16179 Views
  • 3 replies
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Rework the Mobile App to Function Like It Used to

Now, I'm not the kind of person who usually writes complaints to a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a disgrace to this company and everything it stands for. T...

  • Newbie
  • Now, I'm not the kind of person who usually writes complaints to  a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a...
  • 202 Views
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  • 202 Views
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Radio Stations on Android turned into playlists!

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!)This is obviously not a normal bug but someone was asleep on the job: When I look at my radio station it looks like a normal playlist, but with the tex...

  • Music Fan
  • As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!) This is obviously not a normal bug but someone was asleep on the job: When I look at my radio stat...
  • mcrick
  • Newbie
  • 543 Views
  • 2 replies
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  • 543 Views
  • 2 replies
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Thank you!

thank you thank you your solution for my continuous play Problem was great thanks again

  • Casual Listener
  • thank you thank you your solution for my continuous play Problem was great thanks again
  • Jacob
  • Community Legend
  • 260 Views
  • 1 replies
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  • 260 Views
  • 1 replies
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Missing album cover

I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. I've tried deleting the album and re-downloading, u...

  • Casual Listener
  • I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. ...
  • bmjmb
  • Casual Listener
  • 242 Views
  • 1 replies
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  • 242 Views
  • 1 replies
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Spotify STILL stops after applying ALL the suggesitons

I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc.... it STILL stops about every 1 - 4 minutes randomly.Any other solutions to try? It's getting frustrating.

  • Casual Listener
  • I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc....  it STILL stops about every 1 - 4 minutes randomly. Any other solutions...
  • NanaFabuel
  • Newbie
  • 188 Views
  • 1 replies
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  • 188 Views
  • 1 replies
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Playback... Settings. Offline mode unavailable!

When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for this to download music to listen to when service i...

  • Casual Listener
  • When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for...
  • 745 Views
  • 0 replies
  • 1 likes
  • 745 Views
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Quality of downloaded tracks

My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my question; I'm listening to a song (streaming) and I tap +...

  • Casual Listener
  • My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my questi...
  • omerfbingol
  • Casual Listener
  • 1977 Views
  • 2 replies
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  • 1977 Views
  • 2 replies
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Not being able to save to Sd card

I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.

  • Casual Listener
  • I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.
  • KatesHere
  • Community Legend
  • 232 Views
  • 3 replies
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  • 232 Views
  • 3 replies
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App is lagging and sometimes unresponsive

As stated in the title the app on my Samsung Galaxy is lagging all the itme, does not respond to commands, all my playlist are downloaded to my phone but songs often do not play, lag or slow down. Have tried reinstalling the app but problems persist....

  • Casual Listener
  • As stated in the title the app on my Samsung Galaxy is lagging all the itme, does not respond to commands, all my playlist are downloaded to my phone but songs often do not play, lag or slow down. Ha...
  • Vctrious
  • Newbie
  • 4907 Views
  • 12 replies
  • 0 likes
  • 4907 Views
  • 12 replies
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Cannot remove song from Android playlist that was taken off Spotify

Firstly, I NEVER hide unplayable tracks. You keep trying to change my settings to do that but I don't want that setting. I want to see what I have on my playlists.Secondly, if I download something it should not suddenly become unavailable. The whole ...

  • Roadie
  • Firstly, I NEVER hide unplayable tracks. You keep trying to change my settings to do that but I don't want that setting. I want to see what I have on my playlists. Secondly, if I download something ...
  • 190 Views
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  • 190 Views
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Spotify stopped working on my Android Phone

Recently (after the app was updated to display similar songs at the bottom of playlists) Spotify has been taking longer and longer to load on my phone.Until, yesterday, it was on the loading screen for the WHOLE DAY and I never got to play any music....

  • Newbie
  • Recently (after the app was updated to display similar songs at the bottom of playlists) Spotify has been taking longer and longer to load on my phone. Until, yesterday, it was on the loading screen...
  • 184 Views
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  • 184 Views
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Unable to download more than 10-12 extreme quality

Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard storage on my S7 and my 32Gb external card, even thoug...

  • Casual Listener
  • Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard sto...
  • koryva
  • Casual Listener
  • 446 Views
  • 1 replies
  • 0 likes
  • downloading
    extreme
  • 446 Views
  • 1 replies
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Solved!! Song not avaliable

So I added Health's - Stonefist remix to my songs and was able to listen to it on my desktop. But it doesn't work on my android phone. What's the reason and how to fix it?

  • Regular
  • So I added Health's - Stonefist remix to my songs and was able to listen to it on my desktop. But it doesn't work on my android phone. What's the reason and how to fix it?
  • Jacob
  • Community Legend
  • 400 Views
  • 7 replies
  • 0 likes
  • 400 Views
  • 7 replies
  • 0 likes

Samsung S7 Edge Nougat Background Play

After the update to android Nougat on my Samsung S7 Edge Spotify no longer plays audio in the background. It stops the second the app closed.

  • Casual Listener
  • After the update to android Nougat on my Samsung S7 Edge Spotify no longer plays audio in the background. It stops the second the app closed.
  • 378 Views
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  • 378 Views
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Saving offline music to sd card

I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The problem, however, is that there is no storage setting in my app at ...

  • Casual Listener
  • I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The pr...
  • 303 Views
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  • 303 Views
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Spotify Hi-Fi?

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I much prefer Spotify. I attempted to upgrade, but I got...

  • Music Fan
  • I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I muc...
  • CMG131
  • Casual Listener
  • 4994 Views
  • 2 replies
  • 0 likes
  • 4994 Views
  • 2 replies
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Everything is wrong

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of.When ever I first open the app it takes at least 5 min ...

  • Newbie
  • Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of. ...
  • 240 Views
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  • 240 Views
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Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

  • Casual Listener
  • Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...
  • positronmchappy
  • Casual Listener
  • 877 Views
  • 3 replies
  • 1 likes
  • 877 Views
  • 3 replies
  • 1 likes

No Podcast Feature

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

  • Casual Listener
  • I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.
  • 231 Views
  • 0 replies
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  • podcast
    Shows
  • 231 Views
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Problems with wifi/ mobile data

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically lock my phone but despite my data or Wi-Fi still being...

  • Newbie
  • When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically loc...
  • 216 Views
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  • 216 Views
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