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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375635 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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Pretty laggy with Google Home

I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music free, it's super smooth.

Newbie

I bought Google Home couple weeks ago. And I subscribed to Spotify Premium service. It turns out that the music is pretty laggy sometimes. I don't know what happened but I tried Google Play Music fre...

847 Views

0 replies

3 likes

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playlist storage

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded playlist the information must go some place and I ...

Visitor

Hello I have recently realized that downloaded Spotify premium playlist take up storage and this is not an issue what I need though it to be able to de synch the data after turning off the downloaded...

Joe

Community Legend

486 Views

1 replies

0 likes

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Songs not available

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there. However, I couldn't play it. I looked online and i...

Newbie

So, I recently got into a genre. I looked up my favorite song by a certain band and it wasn't there. I went into my settings and turned on an option to show songs that aren't available. It was there....

454 Views

0 replies

0 likes

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Solved!! Help! - Spotify crashes immediately after starting

Hi!I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems.However, Spotify simply won't start anymore - I expect after an automatic update. When I try to start Spotif...

Casual Listener

Hi! I am (well, was..) a happy premium user for months now. I have been using Spotify on different phones and I never encountered any problems. However, Spotify simply won't start anymore - I e...

DJuninho312

Newbie

34606 Views

39 replies

1 likes

broken
support
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Spotify stuck on Premium Ad

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just started all over again. Please help!

Newbie

Hi, my Spotify stuck on the attached ad and can't play music after this ad started, no matter how I uninstalled or signed in again, this problem can't be solved. When I pressed Play, the ad just star...

542 Views

0 replies

0 likes

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Very low volume android

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

Newbie

The playback volume on my android is very low, even on max volume and service sound settings to increase volume the sound in too low, is there any possiblity to fix this error on an update??

330 Views

0 replies

0 likes

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Storage saving on internal Storage even though it is not selected

Hey guys,even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name)it is annoying because it is around 5gb.

Newbie

Hey guys, even though I selected external storage on my SD card the storage is still occupied on my Samsung J5 (I think that's the name) it is annoying because it is around 5gb.

305 Views

0 replies

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Tengo Premium y no puedo quitar el aleatorio

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

Newbie

Estoy suscrito en el plan familiar, y en mi compu e ipad funciona a la perfeccion, pero en android me aparece que no tengp premium ¿que hago?

530 Views

0 replies

0 likes

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Playback stops when sending a voice note on whatsapp

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send part of the song I'm listening to through a voice not...

Casual Listener

I wish there was an option that allows spotify to keep playing the track while I send a voice note with whatsapp. Sometimes I'm listening to a song through my Bluetooth speakers and I want to send pa...

1702 Views

0 replies

8 likes

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Sync 3 Android Auto Issues

Hi,I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android Auto thinks I am playing it back on my device and switc...

Newbie

Hi, I have Spotify Premium with the account linked to multiple devices (phone, Alexa, Sonos, etc). When I am in my car using android auto and another device starts playback Spotify within Android ...

517 Views

0 replies

0 likes

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Track info won't show on my car

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not display on my car radio! Any suggestions would be g...

Newbie

Please help - I stream my music via Bluetooth to my car radio and spotify worked perfectly with my old phone (Sony Xperia) but since I started using my new phone (Samsung s7) the track info will not ...

676 Views

0 replies

0 likes

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Redeemed premium - can't turn off shuffle

Hey folks,Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything seemed fine. But when I try to turn off the shuffle fu...

Newbie

Hey folks, Got a question. Today I noticed that my premium membership went out. So I bought a prepaid card for 3 months (what I always did for the last 2 years). I redeemed the code and everything s...

Joe

Community Legend

542 Views

1 replies

0 likes

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Cant configure quality despite being Premium

Hi everyone! I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Does anyone know the reason? Thanks!!

Newbie

Hi everyone!   I just bought a family pack, so im premium now, but the android app doesnt let me change the quality setting (set for "auto" in streaming, and "normal" for downloaded songs). Do...

Joe

Community Legend

632 Views

1 replies

0 likes

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Spotify premium will not start

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. Can someone pls help me?

Newbie

I bough today a Code from a Shop. I used it and in the online website of spotify, they say that I have Premium until to the 31.8.2017. But when I login to the App, they say that I dont have Premium. ...

Joe

Community Legend

365 Views

1 replies

0 likes

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transfering library from desktop to phone?

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to have to redownload off of data on my phone as my lib...

Casual Listener

hey i was wondering if anyone knew if its possible to completly transfer every song you have downloaded for offline play to your android phone and have it ready for offline play too? i dont want to h...

308 Views

0 replies

0 likes

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Recently played and search friends

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - username or otherwise.

Newbie

I toggled off hide activity in desktop but my profile still shows my recently played on android - pretty sure it's the public view. Then for several days I haven't been able to search friends - usern...

521 Views

0 replies

0 likes

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Premium account on FREE

My premium account is suddenly set as FREE Account.Please check this? I posted this already this morning but my post seems to be deleted? Thanks in advance

Music Fan

My premium account is suddenly set as FREE Account. Please check this?   I posted this already this morning but my post seems to be deleted?   Thanks in advance

Joe

Community Legend

2207 Views

12 replies

0 likes

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erreur code -24 impossible d'ouvrir Spotify

BonjourVoici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté") Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même résultat encore et encore ....J'ai également enlevé puis remis ...

Newbie

Bonjour Voici plusieurs heures que Spotify plante ("l'application Spotify s'est arrêté")  Je l'ai désinstallé puis réinstallé après de nombreuses échec (erreur code -24) pour avoir le même rés...

Joe

Community Legend

1537 Views

1 replies

0 likes

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Solved!! Imported music missing from Artists/Albums

HI, I imported some mp3 from my device into the app, and everything works fine when i search for specific songs, but albums and artists dont show under Artists and Albums view. Has anyone else experienced this? Is there a fix? thanks

Newbie

HI, I imported some mp3 from my device into the app, and everything works fine when i search for specific songs, but albums and artists dont show under Artists and Albums view.  Has anyone...

Joe

Community Legend

936 Views

1 replies

0 likes

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La playlist para en cada cancion

Se para la reproducción al terminar una canción si el móvil está bloqueado. Lo desbloqueo y vuelve a reproducir solito. Es bastante molesto. Mi móvil es un Xiaomi redmi4. Escucho Spotify al salir a correr y eso de que se pare canción a canción es un ...

Newbie

Se para la reproducción al terminar una canción si el móvil está bloqueado. Lo desbloqueo y vuelve a reproducir solito. Es bastante molesto. Mi móvil es un Xiaomi redmi4. Escucho Spotify al salir a c...

314 Views

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