Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
394631 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
It won't let me get offline or get back online
It won't let me get offline or get back online
Casual Listener
325 Views
1 replies
0 likes
PlanPremiumCountryUnited statesDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 13 My Question or IssueMy issue is that the plus button is now replaced by the heart and I don't know why they would switch it back to the heart so i was wondering i...
Plan Premium Country United states Device Samsung Galaxy S22 Ultra Operating System Android 13 My Question or Issue My issue is that the plus button is now replaced by the heart and ...
Casual Listener
2351 Views
11 replies
8 likes
As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?
As far as I know, you can find the 'Add to HomeScreen' feature once you tap the three dots next to a playlist, I don't have that feature, what can I do?
Casual Listener
8423 Views
13 replies
0 likes
PlanPremiumCountryGermanyDeviceXiaomi Redmi Note 10 ProOperating SystemAndroid My Question or IssueHello, I had the „Explore your genres“ feature via the Android app when I opened the search. Now the feature has suddenly disappeared. I am aware that ...
Plan Premium Country Germany Device Xiaomi Redmi Note 10 Pro Operating System Android My Question or Issue Hello, I had the „Explore your genres“ feature via the Android app...
Moderator
1224 Views
1 replies
0 likes
Hello,I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are many topics with this problem. But on top of that I ...
Hello, I'm writing because I've had a problem with Spotify on my Android phone (OnePlus 6) for several weeks now. The sound is abnormally low when I want to listen to music, I've seen that there are...
Casual Listener
1764 Views
7 replies
1 likes
PlanPremiumCountryUsaDeviceSamsung Galaxy Flip 3Operating SystemAndroid My Question or IssueThere's a reason I don't have a TikTok or a Twitter or anything like that. Mindlessly swiping in a social media app is a icky gross bad feeling to me. I'm not...
Plan Premium Country Usa Device Samsung Galaxy Flip 3 Operating System Android My Question or Issue There's a reason I don't have a TikTok or a Twitter or anything like that. Mindle...
445 Views
0 replies
0 likes
PlanFree/PremiumCountry Device cricket debut smart Operating System android 12 My Question or Issue / after disabling google's play service and play store i got a message from google saying spotify won't work unless i enabled google's services, now i...
Plan Free/Premium Country Device cricket debut smart Operating System android 12 My Question or Issue / after disabling google's pla...
Moderator
378 Views
1 replies
0 likes
PlanPremiumCountryPortugalDevicePOCO X3 ProOperating SystemMIUI Global 14.0.2Android 13 My Question or IssueInitially the app started taking a long time to load, it always showed up "No internet connection" despite it being connected, but in about 1 ...
Plan Premium Country Portugal Device POCO X3 Pro Operating System MIUI Global 14.0.2 Android 13 My Question or Issue Initially the app started taking a long time to load, it always ...
Moderator
895 Views
1 replies
0 likes
PlanPremiumCountryDenmarkDeviceOnePlus 3TOperating SystemAndroid 8.0 My Question or IssueApproximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume up/down works, but Play, Pause, and Skip does not work anymore. Logging out...
Plan Premium Country Denmark Device OnePlus 3T Operating System Android 8.0 My Question or Issue Approximately 1-2 weeks ago, controls on my Bluetooth headset stopped working, volume...
Casual Listener
10627 Views
5 replies
2 likes
Hello,Behavior is back on my side and it happens even if I am not logged in.
Hello, Behavior is back on my side and it happens even if I am not logged in.
Moderator
421 Views
1 replies
0 likes
PlanPremiumCountry United StatesDevice(Pixel 7)Operating System(Android 14) My Question or IssueWhen enabling Equalizer, bass boost is now automatically on, making the music sound flat when its set at none, when sliding the bass boost enhancement all...
Plan Premium Country United States Device (Pixel 7) Operating System (Android 14) My Question or Issue When enabling Equalizer, bass boost is now automatically on, maki...
Moderator
2415 Views
4 replies
0 likes
I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.
I have my setting turned on to allow background play but every time I try and play something I'll the background halfway through the song it just stops.
Moderator
674 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueWhen opening a playlist and changing from shuffle to shuffle off, it will only play the current song and then stop. To escape this I need to turn shuffle off and ...
Plan Premium Country USA Device Google Pixel 6 Operating System Android 14 My Question or Issue When opening a playlist and changing from shuffle to shuffle off, it will only play th...
Roadie
1173 Views
4 replies
2 likes
I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does it only work on pc?PlanFreeCountrydenmarkDeviceGoogle Pi...
I wanted to find new music on spotify, instead of listening to the same playlists and songs. On my pc, I can use the song radio feature, but on my Google pixel / android it's not there. So does ...
Spotify Star
940 Views
5 replies
0 likes
PlanPremium (Student)CountryUSDeviceSamsung Galaxy S9Operating SystemAndroid 10 My Question or IssueI use the queue function often to see what songs I've added and rearrange/remove them, as well as see what auto-play has put in shuffle. A few days ag...
Plan Premium (Student) Country US Device Samsung Galaxy S9 Operating System Android 10 My Question or Issue I use the queue function often to see what songs I've added and rearrange/...
Moderator
12274 Views
7 replies
2 likes
Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left over.... a check box ability makes it MUCH EASIER to rem...
Suggesting enabling / including a check box feature for playlists. Being that I add multiple songs to a playlist & after playback, I will keep some. So since there's several unwanted songs left o...
Newbie
2285 Views
2 replies
0 likes
I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possible to deactivate that?
I got the new design of the spotify Android App and overall its okay, but it's annoying that the music or similar starts playing automatically on the home screen if you swipe through it. Is it possib...
Visitor
35268 Views
117 replies
174 likes
Plan: PremiumCountry: UKDevice: Samsung Galaxy A20eOperating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up to premium, and listening over WiFi and mobile data I've noticed quite often that the pitch of music wo...
Plan: Premium Country: UK Device: Samsung Galaxy A20e Operating System: Android 11 My Question or Issue Hi Spotify Community, I've recently signed up...
Moderator
498 Views
1 replies
0 likes
I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another device. I pay for a family premium and I'm pretty annoye...
I have an Alexa Echo and a Samsung sound bar and when I'm Bluetoothing to them I can't play certain songs as I just keep getting an error saying I can't play that song when connected to another...
Casual Listener
2754 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDeviceGoogle Pixel 6a My Question or IssueFor the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried force-stopping and resetting the app, re-installing (and leaving beta), and ...
Plan Premium Country United States Device Google Pixel 6a My Question or Issue For the last two days, whenever I try to open Spotify on my phone, it immediately closes. I've tried forc...
Roadie
721 Views
1 replies
0 likes
