Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem
Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem
289 Views
0 replies
0 likes
Hi everyone,i use spotify premium and i do not know how to launch a playlistwithout "random option".When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just like to lauch the playlist without mixing the songs. Ju...
Hi everyone, i use spotify premium and i do not know how to launch a playlistwithout "random option". When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just ...
Community Legend
359 Views
1 replies
0 likes
It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio?Any ideas would be appreciated!
It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio? Any ideas would be appreciated!
258 Views
0 replies
0 likes
Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.
Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.
262 Views
0 replies
1 likes
On my mobile app (android) I don't see any Freakonomics podcast episodes that are after mid April. On their website I can see episodes from as recently as June 15th. I wasn't sure if there was a delay in posting new podcasts or if the agreement ended...
On my mobile app (android) I don't see any Freakonomics podcast episodes that are after mid April. On their website I can see episodes from as recently as June 15th. I wasn't sure if there was a dela...
Newbie
976 Views
1 replies
2 likes
Getting "Can't play this right now" against both Chromcast devices I have from within Spotify. Other apps work fine with Chromecast. Any ideas? I'm using the release version of Spotify.
Getting "Can't play this right now" against both Chromcast devices I have from within Spotify. Other apps work fine with Chromecast. Any ideas? I'm using the release version of Spotify.
Regular
13206 Views
13 replies
1 likes
I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear and they are not longer in the SD storage. This happ...
I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear a...
408 Views
0 replies
0 likes
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, ...
Regular
1499 Views
7 replies
3 likes
Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gecemiyorum hatta bazen calan muzigi durdurrmak istedig...
Premium uyelige gectikten sonra sanki internet baglantisi dakikada bir kesiliyormus gibi spotify uygulamam donuyor. Muzikler hizli yuklendiginden calan muzikte kopma olmuyor ancak farkli sayfaya gece...
Newbie
4503 Views
4 replies
13 likes
My Discover Weekly playlist has not updated for two weeks. I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling. The playlist is still the same. Any help would be appreciated. I'm using Spotify 5.5....
My Discover Weekly playlist has not updated for two weeks. I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling. The playlist is still ...
Not applicable
414 Views
3 replies
0 likes
Hello, I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff, like restart, reinstall. Can you help me with that issue pl...
Hello, I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff,...
Community Legend
734 Views
6 replies
0 likes
I seem to have a issue whenever I have to sign back into Spotify. Both username and email are correct yet it wont reconized both. I tried resetting my password for both the registered email and username and it does not work. I even tried through the ...
I seem to have a issue whenever I have to sign back into Spotify. Both username and email are correct yet it wont reconized both. I tried resetting my password for both the registered email and usern...
Community Legend
354 Views
1 replies
0 likes
While playing the tracks keeps on cutting and pausing
While playing the tracks keeps on cutting and pausing
Not applicable
539 Views
5 replies
0 likes
Hi guys / Hola a todosI'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to them (through a bluetooth headset) if you don`t carry the smartphone...
Hi guys / Hola a todos I'd like to know if it's possible to download playlists, as long as you're a premium user, from a smartphone to a samsung gear fit 2, so that you can listen to&...
Casual Listener
10285 Views
7 replies
1 likes
Hi,I have spotify on my iPad and my Mac. All ist fine.I have imported my iTunes playlists and I can play them in spotify on my ipad.But on the firetv I can see each list, also the number of songs,but when I select one, it is empty. What can I do to g...
Hi, I have spotify on my iPad and my Mac. All ist fine. I have imported my iTunes playlists and I can play them in spotify on my ipad. But on the firetv I can see each list, also the number of son...
Casual Listener
378 Views
1 replies
0 likes
Spotify will keep downloading my songs but when I go offline none of my songs are available please help
Spotify will keep downloading my songs but when I go offline none of my songs are available please help
Roadie
657 Views
1 replies
0 likes
Non riesco più a trovare la selezione dove posso aggiungere il code della gift card che ho acquistato
Non riesco più a trovare la selezione dove posso aggiungere il code della gift card che ho acquistato
326 Views
0 replies
0 likes
I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. After some time without checking my tablet, I went ...
I just got a Premium account and started do download some playlist. After realizing that they were being saved on my device, not the miniSD card, I went to configurations and asked for transferring. ...
Casual Listener
470 Views
2 replies
0 likes
HeyIm from London and Im apparently in india. I was initially able to use spotify but today, suddenly I was logged out. And when I try logging in, it is showing up this message "your trying to log in from a different country."I went through all the p...
Hey Im from London and Im apparently in india. I was initially able to use spotify but today, suddenly I was logged out. And when I try logging in, it is showing up this message "your trying to log ...
260 Views
0 replies
0 likes
So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, and I don't want to listen to all of their stuff when I g...
So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, ...
Casual Listener
392 Views
1 replies
1 likes
