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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7258 Views

0 replies

7 likes

  • 7258 Views
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  • 7 likes

Solved!! Hijacking somebody's iPhone

Yesterday, I was listening to Spotify in my kitchen. A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this Device]" Meaning that my music from my Android (running the la...

Casual Listener

Yesterday, I was listening to Spotify in my kitchen.   A connection notification popped up, saying "Connected to Jasper's iPhone [then the normal options: Continue Listening, Listen on this De...

nokturnus

Casual Listener

1148 Views

4 replies

0 likes

serious issue
  • 1148 Views
  • 4 replies
  • 0 likes

Assinatura errada

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato para corrigir isso

Newbie

Por favor, cotratei o serviço premium por 1,99 por três meses. Quando fui ver meu e-mail tinha uma mensagem que tinha contratado o plano Premium familiar, tem um engano. Por favor entre em contato pa...

OviiiOne

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Spotify Premium Anmeldung

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

Newbie

Wollte mich über Rechnung Premium holen, jedoch kommt immer eine Fehlermeldung, dass ich ein Feld falsch hätte. Habe jedoch alle Angaben richtig. Was kann ich tun?

335 Views

0 replies

0 likes

  • 335 Views
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Wont play music

Hello, I am trying to play music for the past few days but it won’t work. I am not a premium member. I am clearly connected to the internet but nothing would play. I am smashing the shuffle button. My internet is working. Please help me, for I have u...

Regular

Hello, I am trying to play music for the past few days but it won’t work. I am not a premium member. I am clearly connected to the internet but nothing would play. I am smashing the shuffle button. M...

Joe

Community Legend

1442 Views

11 replies

0 likes

  • 1442 Views
  • 11 replies
  • 0 likes

Google Cast problems when skipping tracks

Generaly works ok but somewhat tempremental, so a few gripes(a) When skipping tracks quickly via the phone app, audio stops on the chromecast audio (CCA).. So the two systems become out of sync. Only way seem to be able to over come is to stop the ca...

Casual Listener

Generaly works ok but somewhat tempremental, so a few gripes (a) When skipping tracks quickly via the phone app,  audio stops on the chromecast audio (CCA).. So the two systems become out of sy...

Johnyb62

Casual Listener

978 Views

2 replies

4 likes

chromecast audio
  • 978 Views
  • 2 replies
  • 4 likes

Switching the sound quality

Hi guysI had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my library or does it only change the quality of the music t...

Casual Listener

Hi guys I had all my music downloaded in normal quality but I went to settings and switched to extreme quality. Does this automatically change the sound quality of the music that has been in my li...

driveflanger

Community Legend

431 Views

3 replies

0 likes

  • 431 Views
  • 3 replies
  • 0 likes

Deleted songs

So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on the spotify app it acted like i didnt pay and want...

Newbie

So my premium subscripition was cancelled a few weeks ago because i couldnt pay it. So i got the offer in the mail for 3 months of premium for $0.99 so of course i took it and paid. But when i got on...

Yrrah1

Gig Goer

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
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Solved!! Songs are too fast

Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!

Casual Listener

Just started to use the app rearing two well know albuns and the songs are faster than original versions. What is wrong?!

MBSmark

Regular

3387 Views

7 replies

0 likes

  • 3387 Views
  • 7 replies
  • 0 likes

Save to sd card?

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all?This app is getting worse and worse. The other day it used my mobile data instead of offline saved da...

Casual Listener

Would someone please tell me how to save on sd card? I have latest spotify 5.5 (just reinstalled) and android 6. But I can't find this option at all? This app is getting worse and worse. The other...

Kamran

Composer

655 Views

5 replies

0 likes

  • 655 Views
  • 5 replies
  • 0 likes

Payment keeps failing

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

Newbie

Tried paying my spotify kept getting a error message. Bank says I was charged . If this keeps happening I'm downloading tidal

268 Views

0 replies

0 likes

  • 268 Views
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I cant save music in my sd

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

Newbie

Hi please help, in my spotify app it doesnt shows the option for saving my music in my sd.

191 Views

0 replies

0 likes

  • 191 Views
  • 0 replies
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No premium features at all and double charge on credit card. How can I get help?

I was trying to get premium9 mxp for 3 months.I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the charge was successful and then a 2nd message with another ...

Newbie

I was trying to get premium 9 mxp for 3 months. I entered my credit card info and got a message saying the charge couldn't be completed, after that I received an SMS from my bank telling me the cha...

244 Views

0 replies

0 likes

  • 244 Views
  • 0 replies
  • 0 likes

Make the app more album-listening friendly.

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response: ===================When you've started the song from an album you can always go back to that album by clicking: on ...

Casual Listener

So I reported the concept of making the app more album-friendly as an idea, and it was closed prematurely with the following response:   =================== When you've started the son...

524 Views

0 replies

3 likes

Albums
UI
UX
  • 524 Views
  • 0 replies
  • 3 likes

Activities Mobile Phone

Hi There! I'm Italian, sorry for my English not so great.When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my computer! I use Spotify more on the mobile phone than on th...

Newbie

Hi There! I'm Italian, sorry for my English not so great. When I use Spotify on my Android, the others people can't see my activities: they can see them only when I listen spotify music on my comput...

248 Views

0 replies

0 likes

  • 248 Views
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  • 0 likes

Comment supprimer un appareil ?

Bonjour,J'aimerais supprimer un appareil. J'aimerais seulement pouvoir écouter sur mon téléphone et non pas sur d'autres haut-parleur. Comment est-ce que je fais ?

Newbie

Bonjour, J'aimerais supprimer un appareil. J'aimerais seulement pouvoir écouter sur mon téléphone et non pas sur d'autres haut-parleur. Comment est-ce que je fais ?  

osornios

Spotify Star

108874 Views

8 replies

0 likes

  • 108874 Views
  • 8 replies
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Transfering Music

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent me some generic e-mail that had nothing to do with...

Newbie

I deleted Facebook and can't figure out how to transfer music from my old account to my new one. I tried the contact form and it told me to contact them to transfer music, they did nothing! They sent...

osornios

Spotify Star

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Solved!! Unable to login to app or website on galaxy s6

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was ineffective, as the problem persists for chrome as we...

Newbie

Getting error 3. I get an error message claiming the Username or Password entered are incorrect. Im 100% sure I am entering the correct information. I am not entering in my email. Reinstalling was in...

Cassycollins

Newbie

449 Views

1 replies

0 likes

  • 449 Views
  • 1 replies
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Solved!! No option storage in settings

Hi:My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappeared.I have reinstalled the apps, clear cache, data, ...

Casual Listener

Hi: My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappe...

patbeppo

Newbie

68829 Views

15 replies

2 likes

  • 68829 Views
  • 15 replies
  • 2 likes

Online features not working and failing to scrobble

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode.not only this, but spotify mobile has been failing ...

Casual Listener

when i try to go to home, browse, or my profile via spotify mobile, the screen in the attached screenshot is all i get, both when connected to my home wifi and my cell data. i am not in offline mode....

boyhood_bravery

Newbie

676 Views

2 replies

0 likes

  • 676 Views
  • 2 replies
  • 0 likes