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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376388 Views

541 replies

34 likes

Account
Free
  • 376388 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7568 Views

0 replies

7 likes

  • 7568 Views
  • 0 replies
  • 7 likes

Future Never gon lose

Can yall please put never gon lose again on Spotify please

Newbie

Can yall please put never gon lose again on Spotify please

sydneyhazelton

Casual Listener

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Playlist Radio autoplays after connecting to wifi

I will pause my playlist, close out of Spotify, and when my phone connects to any wifi network the app starts autoplaying a playlist radio based on the last playlist I listened to. I have streaming set to wifi only.It wastes my battery if I leave my ...

Visitor

I will pause my playlist, close out of Spotify, and when my phone connects to any wifi network the app starts autoplaying a playlist radio based on the last playlist I listened to. I have streaming s...

465 Views

0 replies

1 likes

autoplay
Radio
Troubleshooting
wifi
  • 465 Views
  • 0 replies
  • 1 likes

Downloaded Playlist: some songs doesn't start playing

Hi, i have an android 5 device.I've downloaded a playlist.In offline mode some of the songs ( not all of them ) doesn't play.They stay at 0:00.If I'm online it works... I've tried downloading them again, still not working.

Casual Listener

Hi,   i have an android 5 device. I've downloaded a playlist. In offline mode some of the songs ( not all of them ) doesn't play. They stay at 0:00. If I'm online it works...   I've...

Joe

Community Legend

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Superuser Contribution Samsung A3 2016 - music cuts out

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into water but I'm currently using a speaker plugged into my...

Regular

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into wate...

Alejandro_C

Spotify Legend

1569 Views

6 replies

0 likes

  • 1569 Views
  • 6 replies
  • 0 likes

Spotify doesn´t work on my Moto G

Hi!!! I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t play nothing on my phone, all my playlist and spotify list are...

Newbie

Hi!!!   I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t pl...

711 Views

0 replies

0 likes

Android 6.0
Android App
Moto G
spotify free
spotify grey playlist
  • 711 Views
  • 0 replies
  • 0 likes

If I cancel my premium

I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?

Visitor

I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?

kbrooksc

Community Legend

597 Views

3 replies

0 likes

  • 597 Views
  • 3 replies
  • 0 likes

Can no longer play songs

I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back in. I use Facebook and even though I logged into my...

Newbie

I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back ...

354 Views

0 replies

0 likes

  • 354 Views
  • 0 replies
  • 0 likes

Wrong song mobile vs desktop

Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...

Newbie

Howdy,   Not sure where to report this but on the following album:   https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp   The song by Ed Sheeran on m...

Joe

Community Legend

442 Views

3 replies

0 likes

  • 442 Views
  • 3 replies
  • 0 likes

recover deleted songs from offline android

Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...

Casual Listener

Hello everyone,   By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...

Joe

Community Legend

1262 Views

2 replies

0 likes

  • 1262 Views
  • 2 replies
  • 0 likes

Solved!! Sharing music on spotify

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...

Casual Listener

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...

Joe

Community Legend

25949 Views

3 replies

2 likes

  • 25949 Views
  • 3 replies
  • 2 likes

help me with random spontaniusly app reset

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...

Newbie

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the s...

658 Views

0 replies

0 likes

offline issue
  • 658 Views
  • 0 replies
  • 0 likes

Cannot sort my music by artist

I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...

Casual Listener

I have attached the filters available in my library.   According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...

Joe

Community Legend

1673 Views

5 replies

0 likes

  • 1673 Views
  • 5 replies
  • 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

Music Fan

Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...

Socalyotaboy83

Newbie

8297 Views

28 replies

4 likes

  • 8297 Views
  • 28 replies
  • 4 likes

Wont play unless the app is in the foreground and the phone is unlocked

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...

Casual Listener

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...

osornios

Spotify Star

3375 Views

3 replies

0 likes

  • 3375 Views
  • 3 replies
  • 0 likes

Smart offline Mode

Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...

Newbie

Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...

391 Views

0 replies

1 likes

  • 391 Views
  • 0 replies
  • 1 likes

Song not Avaliable

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4

Newbie

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it?   PS: The...

mmcmatheus15

Gig Goer

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

Casual Listener

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...

Joe

Community Legend

551 Views

3 replies

0 likes

  • 551 Views
  • 3 replies
  • 0 likes

Double payment.

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...

Newbie

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...

kbrooksc

Community Legend

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Not starting in Offline Mode

Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...

Casual Listener

Hi   I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7).   If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...

Joe

Community Legend

1191 Views

3 replies

0 likes

  • 1191 Views
  • 3 replies
  • 0 likes

Spotify don't recognize music on SD card

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...

Casual Listener

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...

NicolasRivas91

Casual Listener

656 Views

4 replies

0 likes

  • 656 Views
  • 4 replies
  • 0 likes