Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1050 Views
  • 0 replies
  • 4 likes

Problem Using Musixmatch with Spotify

Hi. I tried to view music lyrics that I play with spotify but it seems that it doesn't work. I also enabled Device Broadcast Status in Spotify but nothing happened. What should I do? Thanks,

  • Regular
  • Hi.   I tried to view music lyrics that I play with spotify but it seems that it doesn't work.   I also enabled Device Broadcast Status in Spotify but nothing happened.   What sh...
  • Joe
  • Community Legend
  • 1685 Views
  • 4 replies
  • 0 likes
  • 1685 Views
  • 4 replies
  • 0 likes

Add this fix for randomly pausing music to the FAQ for android users

For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after a few songs. Just go into Settings -> Battery -> an...

  • Newbie
  • For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after ...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Superuser Contribution auto play app marshmallow anyone? in car

Hi.on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work ...really wish spotify devs would add this feature ...anyone found a good app to do th...

  • Visitor
  • Hi. on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work 😢 ...really wish spotify devs w...
  • navaira
  • Roadie
  • 468 Views
  • 4 replies
  • 0 likes
  • 468 Views
  • 4 replies
  • 0 likes

Solved!! Downloading music

Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even reinstalled the app. Please help!

  • Regular
  • Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even ...
  • kbrooksc
  • Community Legend
  • 1153 Views
  • 7 replies
  • 0 likes
  • 1153 Views
  • 7 replies
  • 0 likes

so why does the wear app need data connection when phone app is in offline mode :/

eh doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on ...what is it doing i wonder? ...surely the wear app just needs to connect to the phone

  • Visitor
  • eh 😕  doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on 😕 ...what is it doing i wonder? 😕...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Downloaded podcasts not working offline

Using Android on a Samsung S3Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline.They are all listed in the downloads section but are greyed out.How can I get them to work offline?

  • Casual Listener
  • Using Android on a Samsung S3 Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline. They are all listed in the downloads section but are greyed out. ...
  • 421 Views
  • 0 replies
  • 1 likes
  • 421 Views
  • 0 replies
  • 1 likes

Echo via Spotify pauses my Android audio

I think this is a bug... My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast Addict, and then someone at home starts playing music on Spot...

  • Regular
  • I think this is a bug...   My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast A...
  • lonb
  • Regular
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Q Mobile user with Andriod 4.2.1 and Spotify new version

I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc

  • Casual Listener
  • I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc
  • oflaviosiqueira
  • Newbie
  • 570 Views
  • 1 replies
  • 1 likes
  • Android 4.1.2
  • 570 Views
  • 1 replies
  • 1 likes

Can't change the country of my moms account?

I can't change the country of my moms account, for some reason it thinks she's in the UK. When she isn't? And Ireland isn't showing up in the drop down menu? Any advice? Please and thanks

  • Newbie
  • I can't  change the country of my moms account, for some  reason it thinks she's in  the UK. When she isn't?  And Ireland  isn't  showing up in the drop down menu? Any a...
  • madsdh
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Solved!! online issue android smartphone

Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!

  • Casual Listener
  • Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!   
  • KatesHere
  • Community Legend
  • 709 Views
  • 3 replies
  • 0 likes
  • Online on Android
  • 709 Views
  • 3 replies
  • 0 likes

Premium not working off line

I have Spotify Premium. I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android. The music plays at home even when in aeroplane mode, but as soon as I am away from home, spotify says "error. you are not connect...

  • Newbie
  • I have Spotify Premium.   I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android.   The music plays at home even when in aeroplane mode, but as ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

App always offline?!

Dear everyone, I need help :My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have updated and re-installed the app multiple times. Any i...

  • Casual Listener
  • Dear everyone, I need help : My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have u...
  • mooony86
  • Casual Listener
  • 537 Views
  • 6 replies
  • 0 likes
  • 537 Views
  • 6 replies
  • 0 likes

Solved!! Not playing next song

Whenever I play a Playlist only 1 or 2 songs play before it just stops. I have to the open the app and press the play the button for it to play the next song. Sometimes it also just stops in the middle of a song. Someone pls help.

  • Casual Listener
  • Whenever I play a Playlist only 1 or 2 songs play before it just stops. I have to the open the app and press the play the button for it to play the next song. Sometimes it also just stops in the midd...
  • fsh2319
  • Casual Listener
  • 1309 Views
  • 2 replies
  • 0 likes
  • 1309 Views
  • 2 replies
  • 0 likes

Can't play any music even though I have premium

I have been switching between spotify premium and free for about a year as I have needed it and can afford it. But now it works fine on my computer and tablet but whenever I try to play anything on my phone all that happens is a text pop up comes up ...

  • Newbie
  • I have been switching between spotify premium and free for about a year as I have needed it and can afford it. But now it works fine on my computer and tablet but whenever I try to play anything on m...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Spotify cant save on SD card.

Hello. My spotify settings are setted to save all songs on a external sd, altought its saving on internal memory.I have tried everything from reinstalling app to formmating sd card.

  • Casual Listener
  • Hello.   My spotify settings are setted to save all songs on a external sd, altought its saving on internal memory. I have tried everything from reinstalling app to formmating sd card. &nbsp...
  • PedroAlba
  • Casual Listener
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Spotify Party Mode

Hello,I am running Android 5.1, I have Spotify Student, and I recently updated the app to 5.9.0.774 armV7 and my party mode doesn't allow me to change the mood. This is what I see when I open the party mode (screenshot 1). Then when I click the Turnt...

  • Newbie
  • Hello, I am running Android 5.1, I have Spotify Student, and I recently updated the app to 5.9.0.774 armV7 and my party mode doesn't allow me to change the mood. This is what I see when I open the p...
  • UmNDaHouse
  • Newbie
  • 907 Views
  • 2 replies
  • 0 likes
  • Help
    mix
  • 907 Views
  • 2 replies
  • 0 likes

Cannot share music or message: can share to apps but not recipients directly

Hi all,I am new to Spotify and use Facebook to log in. While I can receive music/messages from friends, I cannot share music or send messages to others.When I click share, instead of having a list of recipients I can choose from, I have a list of app...

Screenshot_2016-08-22-09-19-17.png
  • Newbie
  • Hi all, I am new to Spotify and use Facebook to log in. While I can receive music/messages from friends, I cannot share music or send messages to others. When I click share, instead of having a lis...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Spotify premium se detiene con lista de reproducción descargada.

Soy usuario premium de spotify y descargué mi lista de reproducción para oirla sin conexión pero cada ciero tiempo spotify falla, se detiene la reproducción y debo reiniciar la app.

  • Newbie
  • Soy usuario premium de spotify y descargué mi lista de reproducción para oirla sin conexión pero cada ciero tiempo spotify falla, se detiene la reproducción y debo reiniciar la app.
  • 420 Views
  • 0 replies
  • 0 likes
  • 420 Views
  • 0 replies
  • 0 likes

Cant play last song

I cant play the last song when i tripple tap on the middle button on my earphones (jays). The only command is next song when i dubble tap. Help!

  • Newbie
  • I cant play the last song when i tripple tap on the middle button on my earphones (jays). The only command is next song when i dubble tap. Help!
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

Music do not download

I start downloading my music, but when it finished i close spotify, and when i openned again my music was not downloded, so i have to start downloding it again, but as soon as i close spotify and open again, there is no music downloaded

  • Newbie
  • I start downloading my music, but when it finished i close spotify, and when i openned again my music was not downloded, so i have to start downloding it again, but as soon as i close spotify and ope...
  • Nico
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes