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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387246 Views

545 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8039 Views

0 replies

7 likes

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Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

Casual Listener

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...

Joe

Community Legend

558 Views

3 replies

0 likes

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Double payment.

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...

Newbie

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...

kbrooksc

Community Legend

330 Views

1 replies

0 likes

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Solved!! Not starting in Offline Mode

Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...

Casual Listener

Hi   I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7).   If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...

Joe

Community Legend

1213 Views

3 replies

0 likes

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Spotify don't recognize music on SD card

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...

Casual Listener

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...

NicolasRivas91

Casual Listener

661 Views

4 replies

0 likes

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Re-login required after exiting Spotify

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?

Newbie

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login.    Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1  ...

Joe

Community Legend

329 Views

1 replies

0 likes

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Sound disappears in the beginning of some songs

Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...

Casual Listener

Hi,   I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...

Letmeunsubscrib

Casual Listener

793 Views

1 replies

0 likes

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I changed my phone. premium member code does not work.

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify. I have premium code.I remove the program. I have reinstalled. but still it looks members free.The warning me...

Casual Listener

I changed my phone. (New phone Samsung Note 5) After I installed the new phone to spotify. but the phone writes a free membership to spotify.  I have premium code. I remove the program. I ...

tolgakaradayi

Casual Listener

585 Views

2 replies

0 likes

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Saved songs DELETED, I NEED HELP

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ? Anyways. I went to my spotify on my phone, where ...

Visitor

Okay, so I had Spotify premium for about a year, and just last month I decided to cancel premium. So recently I decided to get it back because it's seriously the best music app out there, who agrees ...

leo_dca

Regular

508 Views

3 replies

0 likes

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Playlist limit

Whats the limit for creating playlists

Newbie

Whats the limit for creating playlists

fesalves

Casual Listener

395 Views

1 replies

0 likes

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Solved!! How do i recover downloaded songs

Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. How can I recover my musics? I have tried to move th...

Newbie

Hi everyone, I was using Spotify with all my musics downloaded. Unfortunately I had to reset my phone. Before resetting I saved the files under sdcard-android-data-com.Spotify.music to my computer. H...

Joe

Community Legend

5106 Views

1 replies

0 likes

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Spotify warning wont go away

Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?

Casual Listener

Hi. Im getting a popup message from Spotify telling me to free up some data space but when I click "okay" it reappears over and over, so how can I delete my stuff to get more disk space?

Bluelaceagate99

Casual Listener

389 Views

2 replies

0 likes

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Spotify stops playing music when screen is off

Hi All,My problem is the following:At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again.At playing streamed podcasts: it seems like spotify is only buffering u...

Newbie

Hi All, My problem is the following: At playing songs in wifi and also dowloaded: spotify doesn't switch to the next song and starts playing it until I've unlocked the screen again. At playing s...

jonaswehner

Music Fan

679 Views

1 replies

0 likes

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Starred playlist now gone

Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list.How can i bring it back as that was the main thing i listened toThanks

Newbie

Hi guys i upgraded from a Samsung s5 to an S7 now all my playlists are on my new phone accept my starred list. How can i bring it back as that was the main thing i listened to Thanks

jonaswehner

Music Fan

529 Views

1 replies

0 likes

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Can't play current track

Got a reoccurring problem with spotify, don't know what's the routecause is, but suddenly it says it can't play current track on all songs I try to play.Reinstalling solves the problem, but it's such a hassle when you're about to rush away in the car...

Newbie

Got a reoccurring problem with spotify, don't know what's the routecause is, but suddenly it says it can't play current track on all songs I try to play. Reinstalling solves the problem, but it...

374 Views

0 replies

0 likes

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Android Wear - Offline

Hello.Does is possible to use spotify offline in Android Wear? I want to do some running session but without my smartphoneThanks

Newbie

Hello. Does is possible to use spotify offline in Android Wear? I want to do some running session but without my smartphone Thanks

Joe

Community Legend

891 Views

1 replies

4 likes

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Superuser Contribution Minor bug noticed while shuffling a playlist

I'm a mobile developer and noticed something while using shuffle play for my playlists on the current build for Android. It's a very benign problem, but I love Spotify and thought I'd share it since I enjoy Android development. Basically, when using ...

Casual Listener

I'm a mobile developer and noticed something while using shuffle play for my playlists on the current build for Android.   It's a very benign problem, but I love Spotify and thought I'd share ...

Zalkarth

Casual Listener

407 Views

2 replies

0 likes

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Premium odemesini yapamiyorum

Premium odemem son buldu bu yuzden yeniden odeme yapmak icin kart bilgilermi girebilecegim yer gorunmuyo bu sorunu nasil halledebilirim

Newbie

Premium odemem son buldu bu yuzden yeniden odeme yapmak icin kart bilgilermi girebilecegim yer gorunmuyo bu sorunu nasil halledebilirim

289 Views

0 replies

0 likes

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is spotify not for free from now?

Hello, i have the question - is spotify not for free from now? i just wanted to listen to the songs but i cant press on them . when i want to press to the next song, i cant because im not able + it showed before that i need to go on premium free bc i...

Newbie

Hello, i have the question - is spotify not for free from now? i just wanted to listen to the songs but i cant press on them . when i want to press to the next song, i cant because im not able + it s...

Hubo

Community Legend

349 Views

1 replies

0 likes

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Login issues: Spotify says I am signing in from another country

When I am not. The only difference to when I could login is that I recently moved phone network. I have no VPN active.I have no facebook account to link to.I am in the same country I signed up in.I moved phone network provider a few months back.The p...

Newbie

When I am not.   The only difference to when I could login is that I recently moved phone network.    I have no VPN active. I have no facebook account to link to. I am in the sam...

258 Views

0 replies

0 likes

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