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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5595 Views

0 replies

7 likes

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  • 7 likes

Spotify - Android Auto - Offline mode questions

Hey guys, When i put Spotify in offline mode on my phone, then connect my car to Android Auto (Via Volkswagen app link) is there a way to tell what playlists are offline? If i choose a playlist which i know i have not downloaded, Android Auto will st...

Regular

Hey guys,    When i put Spotify in offline mode on my phone, then connect my car to Android Auto (Via Volkswagen app link) is there a way to tell what playlists are offline?   If i...

osornios

Spotify Star

854 Views

1 replies

0 likes

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  • 1 replies
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Downloaded playlists do not play in offline mode

Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every song. This should not be the case, as the "available...

Newbie

Currently, none of my downloaded playlists will play while in offline mode; they require an internet connection in order to play any song, even though the green download arrow appears next to every s...

Astame

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Problema

Por que minhas músicas foram apagadas?

Newbie

Por que minhas músicas foram apagadas?

228 Views

0 replies

0 likes

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Spotify switching to other devices

I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone else. So I could be listening to Nirvana and all of...

Newbie

I am using a free trial of spotify premium (thanks starbucks!) Yet I noticed that whenever I'm driving and listening to spotify on my Samsung s7 randomly the playback device switches over to someone ...

user-removed

Not applicable

351 Views

1 replies

0 likes

  • 351 Views
  • 1 replies
  • 0 likes

Stereo music

I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers.I have a premium accountWhen i play a MP3 file in the same way, i hear it full stereoI need help

Newbie

I have a galaxy S6 phone and i use a stereo plug to conect spotify to the radio in my car. I only hear music in left set of speakers. I have a premium account When i play a MP3 file in the same...

284 Views

0 replies

0 likes

  • 284 Views
  • 0 replies
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Please add ability to re-order playlist tracks without a desktop PC.

Hello, I have a Chromebook, and I have an Android phone, but I cannot perform such a simple task as re-ordering the songs within my playlist. People have been asking for this for years and it is such a simple, and necessary, feature. It's really frus...

Casual Listener

Hello,   I have a Chromebook, and I have an Android phone, but I cannot perform such a simple task as re-ordering the songs within my playlist. People have been asking for this for years and i...

theradpotato

Casual Listener

455 Views

4 replies

2 likes

  • 455 Views
  • 4 replies
  • 2 likes

Carga de canciones al iniciar la app y reproducir

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir. Tengo un S5 con Android 6.

Casual Listener

Cada vez que abro la app y reproduzco mis canciones, ésta empieza a cargarlas. Esto es molesto, ya que, demora entre 5 a 10 min. y la appa se queda pegada, ademas de no poder reproducir.   Ten...

SOAP_VA

Casual Listener

434 Views

2 replies

0 likes

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  • 0 likes

Sync 3

Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. All i see when i open spotify ans the bluetooth is o...

Casual Listener

Hi i have a question, how can we desactivate spotify with sync 3? I have a f150 2016 with sync 3 but il dont like That i cant choose the songs directly from the phone and not from de sync 3 screen. A...

travfran

Music Fan

2011 Views

5 replies

0 likes

Sync3
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  • 5 replies
  • 0 likes

Solved!! How to play all tracks from one artist ?

Hi How to play ALL tracks from one artists? (how to put all tracks in an actual playlist etc.)If i enter artist page, i have only 'shuffle play' button, which plays only few most popular tracks.If i want to listen to more, i need to manually move aro...

Music Fan

Hi   How to play ALL tracks from one artists?  (how to put all tracks in an actual playlist etc.) If i enter artist page, i have only 'shuffle play' button, which plays only few most pop...

Astame

Community Legend

713 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Songs suddenly unavailable on my spotify in my android

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

Casual Listener

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...

289 Views

0 replies

0 likes

  • 289 Views
  • 0 replies
  • 0 likes

Songs suddenly unavailable on my spotify

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my playlist. And when i go to the settings to check the...

Casual Listener

Hai, I'm from Indonesia, and have spotify premium for months now. I listen to Swords and Magic by Taeyeon just a few days ago. But suddenly, when i want to listen to it yesterday, it's gone from my p...

407 Views

0 replies

1 likes

  • 407 Views
  • 0 replies
  • 1 likes

I Cant get premium

Casual Listener

DasPeter

Community Legend

396 Views

3 replies

0 likes

  • 396 Views
  • 3 replies
  • 0 likes

High Data Usage

I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I only listen to Spotify in the car for maybe 30 mins...

Newbie

I saw threads about high usage on iOS but nothing for Android phones. What is the deal with Spotify eating all my data? I've used over 3GB and still have a week to go. I never use that much. Ever. I ...

ZorkII

Roadie

699 Views

1 replies

0 likes

Android
data usage
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Solved!! Problem logging in to Android app - PC browser access to account is fine

So I try to log in to the app in my Android phone and it keeps complaining that the ID or password are invalid. They work perfectly for me to access my account on spotify.com.Then Spotify has to customer care number! I'm a premium customer (for now),...

Casual Listener

So I try to log in to the app in my Android phone and it keeps complaining that the ID or password are invalid. They work perfectly for me to access my account on spotify.com. Then Spotify has to cu...

fasanell

Newbie

1314 Views

3 replies

0 likes

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  • 3 replies
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Podcasts keep undownloading

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

Newbie

When I download a few podcasts, the next day they are back to being undownloafed and the cycle repeats once I go back to WiFi to download them again.

409 Views

0 replies

1 likes

  • 409 Views
  • 0 replies
  • 1 likes

Connect - samsung multiroom

Hi!I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the accounts. I can see my multiroom speakers on both acco...

Visitor

Hi! I'm having some trouble with my old account, to get it connected to my samsung multiroom speakers. I have access to two premium accounts, but the connect function is only working on one of the...

295 Views

0 replies

1 likes

  • 295 Views
  • 0 replies
  • 1 likes

Premium spotify reverted to free

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when i turn my mobile data on,the spotify start playing ads,...

Newbie

I have 2 account,1 connected to facebook,&then i started to make a new account,for the premium,and start using it,there was no problem until this day, i was offline,listening to my playlist,when ...

224 Views

0 replies

0 likes

  • 224 Views
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missing numbers / artists

As example. As i search for " i am a raver lipstick". I don't find that number.Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have that artist..Regards

Newbie

As example. As i search for " i am a raver lipstick". I don't find that number. Also as example. I can find the artist "hymn" but there are no songs. But if i scroll down. I see albums that have t...

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

Trouble connecting to car bluetooth

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because it won't leave that screen. I've tried turning the...

Casual Listener

Recently, this screen (attached) haso been showing up when I try to connect to my car Bluetooth. It will play music if I've already had music playing, but won't let me choose a song or artist because...

brittnlaw

Casual Listener

790 Views

2 replies

1 likes

  • 790 Views
  • 2 replies
  • 1 likes