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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 15046 Views
  • 55 replies
  • 18 likes
  • 15046 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864776 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864776 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23414 Views
  • 3 replies
  • 0 likes
  • 23414 Views
  • 3 replies
  • 0 likes

Automatically shuts down Spotify after +/-3 tracks

No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks.I tried to reinstall but nothing works...some ideas anyone?Cheerz,B.

  • Newbie
  • No idea why, but everytime i'm listening to spotify it automatically shut itself down after about 3 tracks. I tried to reinstall but nothing works...some ideas anyone? Cheerz, B.
  • Sarah_gregan
  • Newbie
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

the music dissepears from offlinemode

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull to have premium if the music dissepears from offlin...

  • Newbie
  • why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull ...
  • 315 Views
  • 0 replies
  • 0 likes
  • 315 Views
  • 0 replies
  • 0 likes

premium

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

  • Newbie
  • Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?
  • Joe
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Stop reuploading existing tracks to spotify playlists

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...

  • Music Fan
  • I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Lost access

I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists. What do I do.

  • Newbie
  • I have tried to access music on sonos and it says access to Spotify lost and is deleting my playlists.  What do I do.
  • Bittencourt
  • Spotify Star
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

paid .99$ twice still doesn't allow me to use premium!?!?! help

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...

  • Newbie
  • I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...
  • osornios
  • Spotify Star
  • 303 Views
  • 1 replies
  • 0 likes
  • premium fail help
  • 303 Views
  • 1 replies
  • 0 likes

ManuelaTeodoro

Recebi um e-mail de falha no pagamento da mensalidade spotify.Efetuei o pagamento.Na minha fatura o valor veio duplicado. Gostaria de uma resolução.

  • Casual Listener
  • Recebi um e-mail de falha no pagamento da mensalidade spotify. Efetuei o pagamento. Na minha fatura o valor veio duplicado. Gostaria de uma resolução.
  • Bittencourt
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Automatic payment

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...

  • Newbie
  • Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...
  • MattSuda
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Spotify logs me out and deletes downloaded songs

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....

  • Casual Listener
  • So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Sonos and Android Issue - Spotify has been paused because account is used somewhere else

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...

  • Casual Listener
  • I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...
  • Speedhacks
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
  • 0 likes

ArtWork not showing on lock screen

Hello all,I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Samsung a5 2016. I looked up for a solution but couldnt fi...

  • Newbie
  • Hello all, I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Sam...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

The song "Blessings" from Chance's new album: Coloring Book

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tracks. Is this a bug with spotify or just my phone???...

  • Newbie
  • My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tra...
  • adamantwinds
  • Casual Listener
  • 449 Views
  • 1 replies
  • 2 likes
  • 449 Views
  • 1 replies
  • 2 likes

Can't open Podcast-Link

Hi, I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0 It's a Samsung Galaxy S3 mini. The Spotify-App is installed and updatet, but the link won't open. I also don't have a "shows"...

  • Casual Listener
  • Hi,   I sent me this link to my smartphone: https://open.spotify.com/episode/0VpyIy8Srg5IKQdRAbDDH1#numberToText_linkTexting_0   It's a Samsung Galaxy S3 mini. The Spotify-App is instal...
  • valymar
  • Casual Listener
  • 3691 Views
  • 12 replies
  • 1 likes
  • 3691 Views
  • 12 replies
  • 1 likes

grabbing music from the radio

hi, i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.

  • Newbie
  • hi,   i am trying to find in spotify how to grab a song that i hear on the radio and add the song to my playlist, any help much appreciated.  
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

My radio stations won't show up!

Hey, my stations on my phone won't show up but they will on the desktop app and the web player.On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio" it only shows recently played stations and not the suggestions or ...

  • Visitor
  •  Hey, my stations on my phone won't show up but they will on the desktop app and the web player. On the phone when I go to "My Music">"Stations" it never loads, and when I go to "Radio"...
  • Bittencourt
  • Spotify Star
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Radio based on Artist or Album plays the same songs over and over

If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same songs over & over. I've tried on different albums and a...

  • Regular
  • If I select an artist or an album and start a radio a number of tracks are shown for that station, it states that more songs will be added as it goes along but it doesn't, it just loops the same song...
  • 439 Views
  • 0 replies
  • 2 likes
  • Radio
    repeat
  • 439 Views
  • 0 replies
  • 2 likes

[Android][Other] Solution of the Nexus 5 Problemes with the sound quality.

Hello,I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on.Thank you very much.

  • Newbie
  • Hello, I wish that I with my Nexus 5 (with Andorid 6) can listen the music without these scratch sound when the equalizer is turned on. Thank you very much.
  • 245 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 245 Views
  • 0 replies
  • 0 likes

Solved!! Lock screen widget and controls not working on Huawei Ascend Mate 7

After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. Any ideas how to get this solved?

  • Regular
  • After the device has been locked the widget does not skip forward/backwards. Also pressing "Pause" stops the playback and it is no longer possible to start it again without unlocking the device. &n...
  • Feelgood79
  • Newbie
  • 49325 Views
  • 27 replies
  • 1 likes
  • 49325 Views
  • 27 replies
  • 1 likes

How do you remove artists from "your library > artists"?

Hi, I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove them but this isnt my problem. How do you remove artists fr...

  • Casual Listener
  • Hi,   I've searched already for an answer but all I could find were people advising to either remove songs or albums from their library and to make sure your not following the artist to remove...
  • Bittencourt
  • Spotify Star
  • 1606 Views
  • 3 replies
  • 0 likes
  • 1606 Views
  • 3 replies
  • 0 likes

Can't install Spotify for Android TV on nVidia Shield TV

I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify.If I do a global search (from the Shield TV start screen), ...

  • Casual Listener
  • I'm not able to install the Spotify for Android TV app on my Shield TV, it doesn't appear when I search for it in Google Play. Other unofficial apps appear, but not the official from Spotify. If I...
  • 1086 Views
  • 0 replies
  • 3 likes
  • 1086 Views
  • 0 replies
  • 3 likes