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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27880 Views
  • 59 replies
  • 23 likes
  • 27880 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870421 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870421 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24748 Views
  • 3 replies
  • 0 likes
  • 24748 Views
  • 3 replies
  • 0 likes

Reset offline playlist

Hello here is my problem; after reboot phone ( in this case galaxy s7 ) i find erase all my downloaded playlist, not every reboot but randomly. It worked the same randomly on older smartphone. I usually Save downloaded playlist to sd card. Finally i ...

  • Newbie
  • Hello here is my problem; after reboot phone ( in this case galaxy s7 ) i find erase all my downloaded playlist, not every reboot but randomly. It worked the same randomly on older smartphone. I usua...
  • qtlolii
  • Music Fan
  • 176 Views
  • 1 replies
  • 1 likes
  • 176 Views
  • 1 replies
  • 1 likes

So I have an IPad connected to my devices which is not mine how do i get it out?

I have no idea whoms IPad is connected and I cannot unconect it. I have never owned an IPad nor let anyone with an Ipad connect to my spotify. All I do know is that the person listens to godawfull music and also has a habbit of interupting/changing m...

  • Casual Listener
  • I have no idea whoms IPad is connected and I cannot unconect it. I have never owned an IPad nor let anyone with an Ipad connect to my spotify. All I do know is that the person listens to godawfull mu...
  • Mattosaurus
  • Community Legend
  • 338 Views
  • 3 replies
  • 0 likes
  • 338 Views
  • 3 replies
  • 0 likes

redownloading deketed tracks

I'm new to spotify I downloaded some entire albums for offline use, I then went threw those albums and deleted the songs I didn't won't but every time I go back online it redownloads all the songs I deleted from the albums please help

  • Newbie
  • I'm new to spotify I downloaded some entire albums for offline use, I then went threw those albums and deleted the songs I didn't won't but every time I go back online it redownloads all the songs I ...
  • Joe
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

can't login to spotify on android

it's been working fine for awhile on my phone but today when i clicked on spotify it has sign in/sign up and i have an account and i'm logged into it on my PC but i can't get into it on my phone. i try facebook and it asks for a passcode which i don'...

  • Newbie
  • it's been working fine for awhile on my phone but today when i clicked on spotify it has sign in/sign up and i have an account and i'm logged into it on my PC but i can't get into it on my phone. &n...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Solved!! equalizer android

Hi. I change iPhone for Android (i know, i don't want that, but i don't have any chose). And now i don't find equalizer, can you help me please?Thanks!

  • Regular
  • Hi. I change iPhone for Android (i know, i don't want that, but i don't have any chose). And now i don't find equalizer, can you help me please? Thanks!
  • pagabu
  • Regular
  • 428 Views
  • 2 replies
  • 0 likes
  • 428 Views
  • 2 replies
  • 0 likes

Spotify crashing constantly after latest app update

Hi, my version of spotify automatically updated a few days ago. Since then, playback randomly stops mid-song, and needs to be manually restarted every 5 or 6 songs or so. Nothing else has changed besides the update. I've tried reinstalling spotify an...

  • Newbie
  • Hi, my version of spotify automatically updated a few days ago. Since then, playback randomly stops mid-song, and needs to be manually restarted every 5 or 6 songs or so. Nothing else has changed bes...
  • imisrac
  • Newbie
  • 1847 Views
  • 12 replies
  • 6 likes
  • Android update crashes
  • 1847 Views
  • 12 replies
  • 6 likes

Cant play music

Hi! Every time i try to play my music and press the shuffle play button, it just tell me to get premium. I check the internet and nobody have the same problems like me. well and i message spotify and they ask for the pic and i give them then i dont t...

  • Newbie
  • Hi! Every time i try to play my music and press the shuffle play button, it just tell me to get premium. I check the internet and nobody have the same problems like me. well and i message spotify and...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Spotify is dropping my internet conextion in all of my devices

Everytime when i open my spotify using my wi-fi my conection is lost in all of the devices that are using my wi-fi. Like if there is a online tv show runningand somebody is using a computer as well and if i open my spotify it will drop the conection ...

  • Visitor
  • Everytime when i open my spotify using my wi-fi my conection is lost in all of the devices that are using my wi-fi. Like if there is a online tv show runningand somebody is using a computer as well a...
  • 178 Views
  • 0 replies
  • 1 likes
  • 178 Views
  • 0 replies
  • 1 likes

NO PUEDO DESVINCULAR FACEBOOK

Existira una forma de desvincular facebook de spotify? Creo que esta conectado en otra cuenta la cual ya olvide su contraseña, ya intente borrando la aplicacion directamente desde facebook pero no sirve. Cualquier ayuda sera agradecida. Gracias

  • Casual Listener
  • Existira una forma de desvincular facebook de spotify? Creo que esta conectado en otra cuenta la cual ya olvide su contraseña, ya intente borrando la aplicacion directamente desde facebook pero no si...
  • osornios
  • Spotify Star
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Increase maximum songs allowed in "Your Music"

Hola... Tengo un problema con la app, estoy escuchando. Música de una playlist x y al cuarto o quinto tema se apaga y se cae la app, no me indica el porque. Para volver a usarlo devo ingresar nuevamente y asi todo el tiempo. Esto me pasa hace dos sem...

  • Newbie
  • Hola... Tengo un problema con la app, estoy escuchando. Música de una playlist x y al cuarto o quinto tema se apaga y se cae la app, no me indica el porque. Para volver a usarlo devo ingresar nuevame...
  • osornios
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

I need a Solution ASAP

I subscribed to Spotify Premium a few days ago. It was fine until last night when suddenly my Spotify app claims that I'm on Free and not Premium. I logged in the Spotify web page and it says that I'm on Free. It's totally ridiculous!

  • Newbie
  • I subscribed to Spotify Premium a few days ago. It was fine until last night when suddenly my Spotify app claims that I'm on Free and not Premium. I logged in the Spotify web page and it says that I'...
  • osornios
  • Spotify Star
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Download versus Available offline on Android

HiI have a spotify premium account , my girlfriend too but under the album she have the possibility to "available offline" but in my case, i have only "download", is it normal?i'm a premium account or no?Thank you in advance

  • Casual Listener
  • Hi I have a spotify premium account , my girlfriend too but under the album she have the possibility to "available offline" but in my case, i have only "download", is it normal? i'm a premium accou...
  • cityhunter88
  • Casual Listener
  • 658 Views
  • 7 replies
  • 0 likes
  • 658 Views
  • 7 replies
  • 0 likes

huytddvjjurdsrfg

If I leave my Smartphone without touching after few songs my Spotify stops as it were paused.To start playing again, I have to enter Spotify and all of sudden it plays again.How do I fix it?

  • Casual Listener
  • If I leave my Smartphone without touching after few songs my Spotify stops as it were paused. To start playing again, I have to enter Spotify and all of sudden it plays again. How do I fix it?
  • osornios
  • Spotify Star
  • 270 Views
  • 3 replies
  • 1 likes
  • 270 Views
  • 3 replies
  • 1 likes

Music ends before track is over, pauses for several minutes, then starts next track.

I have a bizarre problem I've been trying to troubleshoot, to no avail. I use Spotify on an Android Phone (Oppo Find 7a, running a variant ASOP 6.0), an iPad 2, and on a variety of desktop systems (Mac and Windows). On the desktop applications Spotif...

  • Casual Listener
  • I have a bizarre problem I've been trying to troubleshoot, to no avail.   I use Spotify on an Android Phone (Oppo Find 7a, running a variant ASOP 6.0), an iPad 2, and on a variety of desktop s...
  • osornios
  • Spotify Star
  • 402 Views
  • 3 replies
  • 0 likes
  • Android
    bug
    hang
    pause
  • 402 Views
  • 3 replies
  • 0 likes

Spotify Unable to Store in SD Card

I just purchased this SD Card (image attached), and when trying to transfer my Spotify storage to the SD card, Spotify tells me it is unable to transfer to the card when it hits 100%. Anyone run into this? Thanks!

  • Casual Listener
  • I just purchased this SD Card (image attached), and when trying to transfer my Spotify storage to the SD card, Spotify tells me it is unable to transfer to the card when it hits 100%. Anyone run into...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

Kein Premium

Mein Spotify Premium wurde pausiert. Ich habe die Rechnung bezahlt, aber trotzdem ist mein Premium pausiert. Was soll ich jetzt machen?

  • Newbie
  • Mein Spotify Premium wurde pausiert. Ich habe die Rechnung bezahlt, aber trotzdem ist mein Premium pausiert. Was soll ich jetzt machen?
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Spotify not working using WiFi on Laptop, but does work on the same network using a smartphone

I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on. * Spotify will say there is no internet connection when connected to the public network but other applications will work fine. * I can use Spotify on...

  • Visitor
  • I'm using Spotify on my laptop on a public WiFi network. I have to accept the terms when logging on.   * Spotify will say there is no internet connection when connected to the public network b...
  • user-removed
  • Not applicable
  • 614 Views
  • 2 replies
  • 0 likes
  • laptop
    public wifi
    wifi
  • 614 Views
  • 2 replies
  • 0 likes

I don`t have a lock screen in my Huawei G620S

Hi! I tried all but my cellphone just dont recognise spotify as a music player app, so if i want to pause the track i`m playing or play the next or previous track, i have to unblock my phone. Loocking for a solution I read that the problem might be c...

  • Newbie
  • Hi! I tried all but my cellphone just dont recognise spotify as a music player app, so if i want to pause the track i`m playing or play the next or previous track, i have to unblock my phone. Loockin...
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Spotify stops playing after 1 hour.

I have this weird problem with Spotify and Samsung S7.I listen my own playlist at work, I connect my S7 to the stereos with headphone adapter and everything was working fine with S4, but with S6 and now with S7, music stop playing after aprox. one ho...

  • Newbie
  • I have this weird problem with Spotify and Samsung S7. I listen my own playlist at work, I connect my S7 to the stereos with headphone adapter and everything was working fine with S4, but with S6 an...
  • 791 Views
  • 0 replies
  • 0 likes
  • 791 Views
  • 0 replies
  • 0 likes

Cannot SHARE with non-Facebook users

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) . This does work properly in the desktop/Windows app (ie, I can key in their name and it appears in the pickli...

  • Casual Listener
  • In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) .  This does work properly in the desktop/Window...
  • geekinabox
  • Casual Listener
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes