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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5418 Views

0 replies

6 likes

  • 5418 Views
  • 0 replies
  • 6 likes

Songs change after 20 seconds

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstalled but it didn't help

Casual Listener

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstall...

osornios

Spotify Star

691 Views

3 replies

0 likes

  • 691 Views
  • 3 replies
  • 0 likes

Solved!! Songs stop playing randomly

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet connexion but it's ok songs are "downloaded". But I do...

Music Fan

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet con...

0412865077

Newbie

34007 Views

13 replies

5 likes

  • 34007 Views
  • 13 replies
  • 5 likes

Install chinese version of Spotify?

Hello, is there any way to install chinese version of Spotify (or change the UI language)? I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device language and locale (to Taiwan) and also download from chin...

Newbie

Hello, is there any way to install chinese version of Spotify (or change the UI language)?   I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device...

2284 Views

0 replies

0 likes

chinese
chinese language support
  • 2284 Views
  • 0 replies
  • 0 likes

Cannot SHARE with non-Facebook users

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) . This does work properly in the desktop/Windows app (ie, I can key in their name and it appears in the pickli...

Casual Listener

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) .  This does work properly in the desktop/Window...

geekinabox

Casual Listener

334 Views

2 replies

0 likes

  • 334 Views
  • 2 replies
  • 0 likes

Ford Applink Temporary Fix

Here is a temporary fix that has worked for me and a few others. The fix essentially rolls you back to before they made their recent update with applink so it works just as before. Thanks to stelth2k1 for providing the solution. You should in theory ...

Gig Goer

Here is a temporary fix that has worked for me and a few others. The fix essentially rolls you back to before they made their recent update with applink so it works just as before. Thanks to stelth2k...

o-caneo

Gig Goer

561 Views

1 replies

1 likes

  • 561 Views
  • 1 replies
  • 1 likes

Impossible to read mp3 playlists from Android smartphone

Hello, I have mp3s on my Windows laptop and I created playlist with these mp3s.I can read the playlists form my laptop, no issue.I can see the playlists in my Samsung Note3 Android but I can't read them nor let them offline.I'm on the same network ; ...

Visitor

Hello, I have mp3s on my Windows laptop and I created playlist with these mp3s. I can read the playlists form my laptop, no issue. I can see the playlists in my Samsung Note3 Android but I can't re...

user-removed

Not applicable

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Disable Ford Applink with spotify

If you will not disable it I'll just go back to using a line in. I shouldn't have to force quit the application everytime I get out of my truck. My passengers are even locked out of using it. Roll it back or I'm gone

Casual Listener

If you will not disable it I'll just go back to using a line in. I shouldn't have to force quit the application everytime I get out of my truck. My passengers are even locked out of using it.  ...

Broodweiser

Casual Listener

564 Views

1 replies

3 likes

  • 564 Views
  • 1 replies
  • 3 likes

Unlink Last.fm from Spotify

I linked my Last.fm account to my Spotify and decided to delete my Last.fm account because I don't make use of it that much. After deleting it, I tried to unlink it from my Spotify/deactivating it through the app's settings. Every now and then, it wo...

Music Fan

I linked my Last.fm account to my Spotify and decided to delete my Last.fm account because I don't make use of it that much. After deleting it, I tried to unlink it from my Spotify/deactivating it th...

2485 Views

0 replies

0 likes

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  • 0 likes

Cracking sound in Spotify after call

Hi,Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crackling noise. Nothing can get real sound back again fr...

Casual Listener

Hi, Running latest of Spotify and Android 6.x on Moto X Play. All of a sudden Spotify cannot resume playing if interrupted by a call (both in- and outbound). Only sound heard is a loud cracking/crac...

marcnagels

Visitor

622 Views

2 replies

2 likes

  • 622 Views
  • 2 replies
  • 2 likes

cant redeem

why cant redeem thw spotify code invitation

Newbie

why cant redeem thw spotify code invitation

jonasherdegen

Community Legend

296 Views

1 replies

0 likes

  • 296 Views
  • 1 replies
  • 0 likes

Load times extremely slow on samsung s5

The load times on my s5 are ridiculously slow, sometimes taking up to 5 minutes or more, but more often then not the search fails and just says "oops something went wrong try again"

Casual Listener

The load times on my s5 are ridiculously slow, sometimes taking up to 5 minutes or more, but more often then not the search fails and just says "oops something went wrong try again"

colinwoodsy

Newbie

793 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Facebook

BonjourJe n'arrive pas à me dissocier de mon ancien compte Spotify/Facebook, et depuis je n'arrive pas à me connecter avec mon nouveau compte.Jessie

Newbie

Bonjour Je n'arrive pas à me dissocier de mon ancien compte Spotify/Facebook, et depuis je n'arrive pas à me connecter avec mon nouveau compte. Jessie

osornios

Spotify Star

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Ford Sync Malfunctioning with Spotify

So I am aware that Spotify released an update over the weekend to restrict access to the phone app while you are driving (for safety reasons I'm assuming). They are essentially forcing us to use the Ford Sync Spotify app instead of the Spotify app on...

Gig Goer

So I am aware that Spotify released an update over the weekend to restrict access to the phone app while you are driving (for safety reasons I'm assuming). They are essentially forcing us to use the ...

lugesz

Casual Listener

1556 Views

3 replies

2 likes

  • 1556 Views
  • 3 replies
  • 2 likes

Error

solo me deja inciar sesion en mi ordenador pero no en mi movil y ni en mi tablet cuando pongo los datos de correo usuario contraseña en el movil y tablet me da error de o el usario o la contraseña pero no cuando incio en el pc todo esto lo ago es su ...

Newbie

solo me deja inciar sesion en mi ordenador pero no en mi movil y ni en mi tablet cuando pongo los datos de correo usuario  contraseña en el movil y tablet  me da error de o el usario o la c...

OviiiOne

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

Solved!! Disable Ford Sync App Link

I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I have a 2013 Ford Fusion and since this update happened...

Casual Listener

I looked at a previous thread for this that said solved and it most certainly was not. I have been a premium member for about a year and a half. And I drive a lot so Spotify was my best friend. I hav...

foil1212

Casual Listener

7331 Views

16 replies

7 likes

Ford
Ford SYNC
Help Spotify!
  • 7331 Views
  • 16 replies
  • 7 likes

Android device streams downloaded songs (they don't work offline)

Hi, I use spotify Premium on my Samsung Galaxy S2+. A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them multiple times but it ended with the same result. The album is called " H...

Casual Listener

Hi,   I use spotify Premium on my Samsung Galaxy S2+.  A few weeks ago a new album was released from some Artists I like. I can't play the songs when im offline. I downloaded them multipl...

jakob_mohr

Casual Listener

550 Views

2 replies

0 likes

Android
Offline download
Offline songs
Premium
  • 550 Views
  • 2 replies
  • 0 likes

How do I remove a song from a playlist? (Android)

I see multiple posts that say you can do this but when I press the menu (3 dots) I do not get a "remove song from playlist" or "delete" option. If I have to hear "Colder Weather" from the Zac Brown band - literally 3 times an hour on the Spotify Chri...

Casual Listener

I see multiple posts that say you can do this but when I press the menu (3 dots) I do not get a "remove song from playlist" or "delete" option.  If I have to hear "Colder Weather" from the Zac B...

OviiiOne

Community Legend

1054 Views

3 replies

0 likes

Android
Playlist feature
  • 1054 Views
  • 3 replies
  • 0 likes

Spotify App on Galaxy S7

I've been attempting to log-in to my spotify account on my Galaxy S7 for the last day or so and everytime i put in my email and password it states that something is wrong. I have reset my password to make sure that all the information i have entered ...

Newbie

I've been attempting to log-in to my spotify account on my Galaxy S7 for the last day or so and everytime i put in my email and password it states that something is wrong. I have reset my password to...

Joe

Community Legend

492 Views

1 replies

0 likes

  • 492 Views
  • 1 replies
  • 0 likes

Solved!! Android Auto - sort and filter Playlists -sort titel

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usability is that bad if you have a lot of Playlists but y...

Music Fan

Dear Support. I'mean using Android Auto and Spotify. Where are all the features? How to filter on offline Playlists and sort options. As well the function to sort titels is not available. The usabili...

Uthoocha

Newbie

12457 Views

5 replies

5 likes

Android Auto Playlist Order Download
  • 12457 Views
  • 5 replies
  • 5 likes

Samsung galaxy s4

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

Newbie

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

gchippendale

Regular

417 Views

1 replies

0 likes

No Premium
  • 417 Views
  • 1 replies
  • 0 likes