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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Samsung galaxy s4

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

Newbie

Why doesnt spotify just be honest and tell people their app doesnt work for mobile

gchippendale

Regular

417 Views

1 replies

0 likes

No Premium
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Spotify Duplicating Scrobbles

I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?

Newbie

I tested others music players, but only Spotify is duplicating last.fm's scrobbles. How can i fix that ?

532 Views

0 replies

1 likes

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Spotify, Android, and ford applink

So with the recent update with a significantly improved UI and feature set (Yay! We now have radio access from the sync screen!) I noticed my #1 most used feature seems to have inadvertantly been removed. Previously I was able to hit menu, and choose...

Regular

So with the recent update with a significantly improved UI and feature set (Yay! We now have radio access from the sync screen!) I noticed my #1 most used feature seems to have inadvertantly been rem...

mckraken

Regular

453 Views

1 replies

0 likes

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  • 1 replies
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I pay with credit card

when i want to pay by credit card leaves he tells me there^s a problem whit my card and to pay with 3 diferent card and will no let me

Newbie

when i want to pay by credit card  leaves he tells me there^s a problem  whit my card and  to pay with 3 diferent card and  will no let me

820 Views

0 replies

0 likes

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How to stop my individual premium account.

I want to stop my individual premium account because i want to get the family premium account.

Newbie

I want to stop my individual premium account because i want to get the family premium account.

614 Views

0 replies

0 likes

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Skipping/pausing tracks impossible via bluetooth

Hi experts!I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5.Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headset or with the buttons of my car stereo.Before, everything...

Newbie

Hi experts! I've recently upgraded my Spotify app on Android to version 5.5.0.653 on my Samsung Galaxy S5. Since the upgrade, I cannot skip or pause tracks with the buttons of my bluetooth headse...

409 Views

0 replies

0 likes

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Superuser Contribution Offline Modus deltes songs

Hi. I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and timeintervals. I already put the location of the offline playl...

Newbie

Hi.   I have a problem with my offline playlist. Every time I sync my playlist for offline service, the app delets some songs after a few hours. It happens on different playlists, songs and ti...

meahtenoha

Spotify

671 Views

2 replies

0 likes

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Stops streaming randomly every 5 minutes.

The problem: unless I'm listening to downloaded songs, the stream just stops. It stops mid-song and for no apparent reason. Note that the stream isn't technically paused (the pause button is still there) but for all intents and purposes, it just stop...

Casual Listener

The problem: unless I'm listening to downloaded songs, the stream just stops. It stops mid-song and for no apparent reason. Note that the stream isn't technically paused (the pause button is still th...

Jj5959

Casual Listener

2674 Views

2 replies

0 likes

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Cant find artists song

Cant find butterfly effect songs when i could before. How is that possible

Newbie

Cant find butterfly effect songs when i could before. How is that possible

Skreech666

Newbie

674 Views

4 replies

1 likes

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# offline songs

I'm using: - Windows PC with no offline available songs- iOS iPad with offline available songs- Android smartphon with offline available songs Mainly I use offline songs on my Android smartphone. The limit of offline available songs is 3.333 per devi...

Casual Listener

I'm using:   - Windows PC with no offline available songs - iOS iPad with offline available songs - Android smartphon with offline available songs   Mainly I use offline songs on my A...

ZorkII

Roadie

284 Views

1 replies

0 likes

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  • 1 replies
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Poor sound quality while extreme is on

Hello everybody, I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality, and then it hops over to very poor quality (while extreme q...

Newbie

Hello everybody,   I've been experiencing this problem for a few days now. Simply stated: when I listen to music (streaming/dowlnoaded) I always hear about 1 second/0.5 second extreme quality,...

449 Views

0 replies

0 likes

extreme
poor
quality
sound
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Android SDK stable release

Hi, is there any plan for when Spotify will release a stable SDK version, a non beta one? RegardsTor

Newbie

Hi,   is there any plan for when Spotify will release a stable SDK version, a non beta one?    Regards Tor

358 Views

0 replies

0 likes

Android
SDK
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Problème avec un titre

Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide MERCI

Newbie

Bonjours j'ai un problème hier j'ai ajouter un titre non Spotify sur PC à partir de mes fichier locaux car il n'existe pas sur Spotify et j'arrive pas à la lire sur Android j'espère avoir de laide ME...

311 Views

0 replies

0 likes

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Solved!! How to disable Appling from Ford Sync

It is a very big inconvenience. All Ford models do not have all the features to really enjoy the Appling feature. I can see my music and only thing on the screen when I'm trying to listen inside my house is showing the Spotify/FORD Logos. Very dissat...

Visitor

It is a very big inconvenience. All Ford models do not have all the features to really enjoy the Appling feature. I can see my music and only thing on the screen when I'm trying to listen inside my h...

o-caneo

Gig Goer

5194 Views

5 replies

4 likes

Applink ford
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Help

99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl

Casual Listener

99 cents for trying spotify premium for the summer, I purchased a 10$ spotify gift card. Now when I go into my account for spotify it says my subscription expires 7 / 3 / 16. Someone please hrl

252 Views

0 replies

0 likes

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Spotify and Ford

I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen and doesn't do anything. How do I get it back to norm...

Newbie

I don't know what caused this to happen, but it just started happening today. I can't control the app anymore when listening to music in my car. I have a 2012 Ford Focus. It just shows this screen an...

549 Views

0 replies

0 likes

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Solved!! Problem using app

After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with the app not being compatable with this version of A...

Casual Listener

After updating to newest Android OS (6.0.1), I cannot open the Spotify app. I uninstalled and reinstalled, didn't work. When I try to open the app, I get a black screen. I'm sure this has to do with ...

ktglore

Casual Listener

513 Views

2 replies

0 likes

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Android Intent - Add Currently Playing Song to a Specific Playlist

Happy Sunday Folks, For Spotify on Android I would like to initiate a tasker task to add the currently playing song to a specific playlist. I will initiate a task via autovoice (Calling out the specific name of the playlist that I want to add the son...

Casual Listener

Happy Sunday Folks,   For Spotify on Android I would like to initiate a tasker task to add the currently playing song to a specific playlist. I will initiate a task via autovoice (Calling out ...

Vif0u

Regular

2714 Views

1 replies

0 likes

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can't play advertisement

I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?

Newbie

I'm on spotify free. If the message appears: The next 30 minutes are free if you look at this ad. But then I get this error message: Could not be played. What should I do?

285 Views

0 replies

0 likes

  • 285 Views
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Removing downloaded songs, but saving album

I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the left/gray position but the green check remains under ...

Casual Listener

I have reached the download limit and wish to remove songs/albums from my device, but want to save the album in case I wish to stream at another time. I slide the "available offline" switch to the le...

292 Views

0 replies

0 likes

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