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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6433 Views

0 replies

7 likes

  • 6433 Views
  • 0 replies
  • 7 likes

spotify "test service"

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. Anybody else have this problem?

Newbie

Recently my spotify app has play lists on it that I didn't make and will start playing music without me playing it. It's burning through my data. The only day for me to stop it is to delete the app. ...

osornios

Spotify Star

403 Views

1 replies

0 likes

  • 403 Views
  • 1 replies
  • 0 likes

Problems with Shuffle Function Using Bluetooth

I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the next song and start playing on its own, so I have ...

Newbie

I have a Droid Turbo. When I listen to my playlist (s) using my LG Bluetooth headset, the shuffle function doesn't work properly. The most common problem is that it won't automatically advance to the...

420 Views

0 replies

0 likes

  • 420 Views
  • 0 replies
  • 0 likes

Fix remote pause/restart of android playback

I would like to connect my android phone to a stereo in another room, and be able to control its playback from a laptop (Windows) on which I am working. It almost works. I can choose new songs and skip forward/back, but if I pause the playback it swi...

Casual Listener

I would like to connect my android phone to a stereo in another room, and be able to control its playback from a laptop (Windows) on which I am working.  It almost works.  I can choose new ...

agus92

Newbie

542 Views

2 replies

0 likes

main-Android
  • 542 Views
  • 2 replies
  • 0 likes

Automatic log out and download music lost

When I turn off my smartphone or in any other moment, loosing all my download music.

Newbie

When I turn off my smartphone or in any other moment, loosing all my download music.

344 Views

0 replies

0 likes

Android
galaxy j7
  • 344 Views
  • 0 replies
  • 0 likes

Music

I need help how do i fix the problem when i start my song it plays then it just stopsBut it still goes and i cant here it

Casual Listener

I need help how do i fix the problem when i start my song it plays then it just stops But it still goes and i cant here it

Yrrah1

Gig Goer

548 Views

3 replies

1 likes

  • 548 Views
  • 3 replies
  • 1 likes

Music

I need help how do i fix the problem when i start my song it plays then it just stops

Casual Listener

I need help how do i fix the problem when i start my song it plays then it just stops

277 Views

0 replies

1 likes

  • 277 Views
  • 0 replies
  • 1 likes

Help please - sony z5 compact - latest Android version 6.0.1 - spotify stops everytime

Dears, please help me!!! - my sony z5 worked perfect with Spotify - but since one or to month it always stops while in the middle of a song or when a message comes in. It did none of this before and i cant remember that i changed something in spotify...

Newbie

Dears, please help me!!! - my sony z5 worked perfect with Spotify - but since one or to month it always stops while in the middle of a song or when a message comes in. It did none of this before and ...

Todesursache

Newbie

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Wifi connected but music unplayable

I have the free Spotify, I'm connected to WiFi and can usually play songs (with the ads) but now I can't play any it only let's me shuffle play. How do I fix this???

Newbie

I have the free Spotify, I'm connected to WiFi and can usually play songs (with the ads) but now I can't play any it only let's me shuffle play. How do I fix this???

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

"No more space on this device" and "waiting for download"

I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there is not enough space on this device" which is so fr...

Casual Listener

I've had the same problem dude and I have the same situation except I have a Samsung galaxy S4 and a 128GB SD card and I set my storage to go there and it keeps saying "waiting to download" or "there...

ZorkII

Roadie

431 Views

1 replies

0 likes

  • 431 Views
  • 1 replies
  • 0 likes

Chromecast Audio problem.

When trying to skip forward to next song when casting to my chromecast audio from spotify on my iphone or ipad, it stops playing and when I press play it skips to next song and stops. Then pressing play again makes it skip to next song again and agai...

Visitor

When trying to skip forward to next song when casting to my chromecast audio from spotify on my iphone or ipad, it stops playing and when I press play it skips to next song and stops. Then pressing p...

Sidedog

Casual Listener

12059 Views

89 replies

0 likes

  • 12059 Views
  • 89 replies
  • 0 likes

Sound cuts out briefly at beginning of songs.

Recently my mobile app has had an issue when I skip to the next song. At the beginning of each song it plays a second, cuts out a second, then plays as normal. Each song does this. I have a premium account and am using a One Plus One. I first cleared...

Newbie

Recently my mobile app has had an issue when I skip to the next song. At the beginning of each song it plays a second, cuts out a second, then plays as normal. Each song does this. I have a premium a...

Craigar1

Newbie

1696 Views

4 replies

7 likes

  • 1696 Views
  • 4 replies
  • 7 likes

Waiting to download - Android

I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced signed out of all of the instances of my account. ...

Regular

I've searched the previous threads and haven't found anything that helps. My account is well below the 3333 download limit. I have 10Gb of free space on my phone. I've restarted my phone. I've forced...

jfonzy316

Regular

2649 Views

3 replies

0 likes

  • 2649 Views
  • 3 replies
  • 0 likes

Ford and Spotify - you destroyed the experience.

Sync is worthless, I pay for spotify for the sole reason of listening to it in my car. You broke it, you took Ford's money and locked my phone. I would pay money to see someone from spotify sit in my car and seamlessly do anything. I have to reiterat...

Regular

Sync is worthless, I pay for spotify for the sole reason of listening to it in my car.  You broke it, you took Ford's money and locked my phone.  I would pay money to see someone from spoti...

o-caneo

Gig Goer

1047 Views

1 replies

2 likes

brick
Ford
Garbage
  • 1047 Views
  • 1 replies
  • 2 likes

"Track not available"

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (including songs iv already added to customized playlists) p...

Casual Listener

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (includin...

Sio1er

Casual Listener

493 Views

3 replies

0 likes

  • 493 Views
  • 3 replies
  • 0 likes

Songs change after 20 seconds

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstalled but it didn't help

Casual Listener

I have the newest version of Spotify on my samung galaxy s7 and when I want to listen to music every song changes after 20 seconds of playing. No matter if I have blocked phone or not. I've reinstall...

osornios

Spotify Star

718 Views

3 replies

0 likes

  • 718 Views
  • 3 replies
  • 0 likes

Solved!! Songs stop playing randomly

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet connexion but it's ok songs are "downloaded". But I do...

Music Fan

When I'm in my car everyday on my way to work, I have my android phone (Lollipop 5.1.1 - Spotify last version) playing downloaded music on spotify using aux-in (not bluetooth). I have no Internet con...

0412865077

Newbie

34142 Views

13 replies

5 likes

  • 34142 Views
  • 13 replies
  • 5 likes

Install chinese version of Spotify?

Hello, is there any way to install chinese version of Spotify (or change the UI language)? I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device language and locale (to Taiwan) and also download from chin...

Newbie

Hello, is there any way to install chinese version of Spotify (or change the UI language)?   I'm from Malaysia and I want to use Spotify in chinese, I've tried many ways like change the device...

2297 Views

0 replies

0 likes

chinese
chinese language support
  • 2297 Views
  • 0 replies
  • 0 likes

Cannot SHARE with non-Facebook users

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) . This does work properly in the desktop/Windows app (ie, I can key in their name and it appears in the pickli...

Casual Listener

In the Android app I cannot share a song with users/friends that are not associated with Facebook. (Share > Send To > Select Recipient ...) .  This does work properly in the desktop/Window...

geekinabox

Casual Listener

342 Views

2 replies

0 likes

  • 342 Views
  • 2 replies
  • 0 likes