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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850403 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850403 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16855 Views
  • 3 replies
  • 0 likes
  • 16855 Views
  • 3 replies
  • 0 likes

Connecting to a device

Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.

  • Newbie
  • Twice my phone has randomly connected to someone else's device and I want to know how to prevent this. The other device is someone I don't even know. It's almost as if my Spotify is being hijacked.
  • Bittencourt
  • Spotify Star
  • 118 Views
  • 1 replies
  • 0 likes
  • 118 Views
  • 1 replies
  • 0 likes

Download over cellular option has gone - help please!

My phone keeps downloading saved playlists over my data.The option to turn this off has disappeared on the settings list on the side.Any idea how to solve this? Cheers.

  • Newbie
  • My phone keeps downloading saved playlists over my data. The option to turn this off has disappeared on the settings list on the side. Any idea how to solve this?   Cheers.
  • Eddidaz
  • Casual Listener
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Downloaded tracks disappear

This happened for the second time today: Almost all of my downloaded tracks weren't available offline anymore. And no, I didn't "undownload" them, they just disappeared.The first time it happened, only a few albums disappeared, but this morning, all ...

  • Casual Listener
  • This happened for the second time today: Almost all of my downloaded tracks weren't available offline anymore. And no, I didn't "undownload" them, they just disappeared. The first time it happened, ...
  • woodandrew90
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Chromecast

I love the Chromecast support of Spotify but there is one little thing that i don't like about it. When i'm streaming my music to my Chromecast Audio i can't remove any of the upcoming songs in the "Next From" list. Is there any solution to this prob...

  • Newbie
  • I love the Chromecast support of Spotify but there is one little thing that i don't like about it. When i'm streaming my music to my Chromecast Audio i can't remove any of the upcoming songs in the "...
  • MaryS
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • Android
    chromecast
    Chromecast Android
    chromecast audio
    Next Song
    next up
    song
  • 359 Views
  • 1 replies
  • 0 likes

Merging Offline playlists. Re-downloading?

Hello,I recently saved two playlists to my Android phone. After I completed downloading, I deliberately merged Playlist A (new music) into Playlist B (from my local files) to make a Mega-playlist. However, it seems to be "downloading" these songs int...

  • Newbie
  • Hello, I recently saved two playlists to my Android phone.   After I completed downloading, I deliberately merged Playlist A (new music) into Playlist B (from my local files) to make a Mega...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Delete music from a playlist

I've already "deleted" one music that I don't want to listen from a playlist, but i didn't find how to do it anymore it's a silly question but the user interface is so hard to use

  • Casual Listener
  • I've already "deleted" one music that I don't want to listen from a playlist, but i didn't find how to do it anymore 😞 it's a silly question but the user interface is so hard to use
  • BiancaTrancoso
  • Casual Listener
  • 501 Views
  • 5 replies
  • 0 likes
  • delete music
    delete track
    Playlist
  • 501 Views
  • 5 replies
  • 0 likes

Landscape album art

Hi, I have seen this screen on a recent android phone review.......how can I set a bigger landscape album art like in the attached picture?

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  • Casual Listener
  • Hi,   I have seen this screen on a recent android phone review.......how can I set a bigger landscape album art like in the attached picture?  
  • ElusiveHalcyon
  • Gig Goer
  • 474 Views
  • 3 replies
  • 0 likes
  • 474 Views
  • 3 replies
  • 0 likes

Solved!! Spotify stops playing after a few songs

Hi! My spotify stops playing the sound of songs after i have listened to 4 - 7 songs, if i unlock my phone the song is playing but no sound is played. If i drag the little dot to the start (start the song over) the sound comes back on. I have a Xperi...

  • Newbie
  • Hi! My spotify stops playing the sound of songs after i have listened to 4 - 7 songs, if i unlock my phone the song is playing but no sound is played. If i drag the little dot to the start (start the...
  • Allove79
  • Music Fan
  • 15760 Views
  • 18 replies
  • 0 likes
  • 15760 Views
  • 18 replies
  • 0 likes

Android can't synchronize local files on Desktop

Hello, I have quite a large play list with a lot of local files. When I try to download the playlist on my android phone I can download every normal song but none of the local files. It just says waiting for download. I am on the same network. Thanks

  • Newbie
  • Hello,   I have quite a large play list with a lot of local files. When I try to download the playlist on my android phone I can download every normal song but none of the local files. It just...
  • 94 Views
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  • 94 Views
  • 0 replies
  • 0 likes

Fallo busqueda

Soy usuario premium. Me es imposible realizar ninguna búsqueda ya que siempre me arroja "sin resultados"Ponga lo que ponga en el cuadro de búsqueda el resultado es el mismo. Alguien podría ayudarme? no puedo disfrutar del servicio en estas condicione...

  • Newbie
  • Soy usuario premium. Me es imposible realizar ninguna búsqueda ya que siempre me arroja "sin resultados" Ponga lo que ponga en el cuadro de búsqueda el resultado es el mismo.   Alguien podría...
  • 133 Views
  • 0 replies
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  • 133 Views
  • 0 replies
  • 0 likes

App shows Get Premium ads even though I'm a premium user

Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership. However, my account overview (https://www.spotify.com/us/account/overview/) shows that I'm already a Premium member....

  • Regular
  • Since updating to the latest Android client (4.6.0.772), I get a pop-up asking me to Get Premium, showing the benefits of membership.  However, my account overview (https://www.spotify.com/us/ac...
  • monstertrucker
  • Regular
  • 431 Views
  • 2 replies
  • 1 likes
  • ads
    Premium
  • 431 Views
  • 2 replies
  • 1 likes

Why can my friend stream from his Android to my PS4

I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium.My question is, how is this possible that he can stream onto my PS4 Spotify account from his Spot...

  • Casual Listener
  • I was playing a game on my PS4, when all of a sudden, my friend started streaming from his Android phone to my PS4 Spotify account. We both have premium. My question is, how is this possible that ...
  • kbrooksc
  • Community Legend
  • 332 Views
  • 5 replies
  • 0 likes
  • 332 Views
  • 5 replies
  • 0 likes

Song switching repeatedly without control

Hi everyone.I just downloaded and installed Spotify on an Android operating system, HTC One mobile. Also, my mobile company (Vodafone) offered 1 year of full-services Spotify use included in the contract, which I already registered for and turned on....

  • Casual Listener
  • Hi everyone. I just downloaded and installed Spotify on an Android operating system, HTC One mobile. Also, my mobile company (Vodafone) offered 1 year of full-services Spotify use included in the ...
  • ElusiveHalcyon
  • Gig Goer
  • 254 Views
  • 1 replies
  • 0 likes
  • Songs switching without control
  • 254 Views
  • 1 replies
  • 0 likes

Downloaded songs stops playing at random moments.

Hey, My downloaded songs sometime stop playing at a random moment when I play them in Online Modus. Sometimes multiple times in one song. When I go in Offline Modus, this doesn't happen. I have a LG G4 with Android 6.0. I'm using Spotify a couple of ...

  • Newbie
  • Hey,   My downloaded songs sometime stop playing at a random moment when I play them in Online Modus. Sometimes multiple times in one song. When I go in Offline Modus, this doesn't happen. I h...
  • ElusiveHalcyon
  • Gig Goer
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Pause between tracks

Hello folks,it is the case, that my spotify pauses between Tracks. This happens randomly. To Come into more Detail: a Track is playing. After it is over, the timeline moves over to the next track. the timeline shows that the next Song is playing, but...

  • Newbie
  • Hello folks, it is the case, that my spotify pauses between Tracks. This happens randomly. To Come into more Detail: a Track is playing. After it is over, the timeline moves over to the next track. ...
  • ElusiveHalcyon
  • Gig Goer
  • 1277 Views
  • 1 replies
  • 0 likes
  • 1277 Views
  • 1 replies
  • 0 likes

Option - Force stop after bluetooth disconnect

Hello,Please could you implement option force device to stop play after Bluetooth speakers are disconnect?It’s very annoying when device still play the music when I disconnect my headset. Thank you.

  • Casual Listener
  • Hello, Please could you implement option force device to stop play after Bluetooth speakers are disconnect? It’s very annoying when device still play the music when I disconnect my headset. &n...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

No Video Shows on Nexus 7

My Moto E phone received the latest update to Spotify, which includes Video Shows, some time ago. My Nexus 7, however, has not received the update. Is there a recognized delay in updating the Nexus 7? I tried uninstalling and reinstalling the Spotify...

  • Gig Goer
  • My Moto E phone received the latest update to Spotify, which includes Video Shows, some time ago. My Nexus 7, however, has not received the update. Is there a recognized delay in updating the Nexus 7...
  • sidout
  • Casual Listener
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Popup upon opening app

How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct.thanks in advance,G

  • Casual Listener
  • How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct. thanks...
  • stupidassol
  • Casual Listener
  • 220 Views
  • 3 replies
  • 0 likes
  • 220 Views
  • 3 replies
  • 0 likes

the phone in standby, the playlist is muted

In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution is an alternative , spotify not solve the problem wi...

  • Regular
  • In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution i...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Loads of problems with the Spotify app [freezing, not loading, pausing]

Hello there. Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to: taking ages to load (all "pages" even downloaded playlists/albums etc)black screen o...

  • Casual Listener
  • Hello there.   Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to:   taking ages to...
  • greenhats
  • Newbie
  • 667 Views
  • 4 replies
  • 2 likes
  • 667 Views
  • 4 replies
  • 2 likes