Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
202308 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
547069 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
454918 Views
571 replies
38 likes
Hi, i have an android 5 device.I've downloaded a playlist.In offline mode some of the songs ( not all of them ) doesn't play.They stay at 0:00.If I'm online it works... I've tried downloading them again, still not working.
Hi, i have an android 5 device. I've downloaded a playlist. In offline mode some of the songs ( not all of them ) doesn't play. They stay at 0:00. If I'm online it works... I've...
Community Legend
654 Views
3 replies
0 likes
Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into water but I'm currently using a speaker plugged into my...
Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into wate...
Spotify Legend
1725 Views
6 replies
0 likes
Hi!!! I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t play nothing on my phone, all my playlist and spotify list are...
Hi!!! I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t pl...
766 Views
0 replies
0 likes
I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?
I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?
Community Legend
741 Views
3 replies
0 likes
I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back in. I use Facebook and even though I logged into my...
I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back ...
386 Views
0 replies
0 likes
Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...
Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on m...
Community Legend
529 Views
3 replies
0 likes
Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...
Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...
Community Legend
1378 Views
2 replies
0 likes
I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...
I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...
Community Legend
26266 Views
3 replies
2 likes
hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...
hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the s...
719 Views
0 replies
0 likes
I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...
I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...
Community Legend
1852 Views
5 replies
0 likes
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...
Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...
Newbie
9336 Views
28 replies
4 likes
Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...
Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...
Spotify Star
3633 Views
3 replies
0 likes
Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...
Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...
420 Views
0 replies
1 likes
Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4
Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The...
Gig Goer
406 Views
1 replies
0 likes
My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?
My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...
Community Legend
657 Views
3 replies
0 likes
You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...
You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...
Community Legend
371 Views
1 replies
0 likes
Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...
Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...
Community Legend
1360 Views
3 replies
0 likes
So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...
So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...
Casual Listener
780 Views
4 replies
0 likes
I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?
I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1 ...
Community Legend
374 Views
1 replies
0 likes
Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...
Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...
Casual Listener
885 Views
1 replies
0 likes
