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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386446 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8017 Views

0 replies

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Problem Using Musixmatch with Spotify

Hi. I tried to view music lyrics that I play with spotify but it seems that it doesn't work. I also enabled Device Broadcast Status in Spotify but nothing happened. What should I do? Thanks,

Regular

Hi.   I tried to view music lyrics that I play with spotify but it seems that it doesn't work.   I also enabled Device Broadcast Status in Spotify but nothing happened.   What sh...

Joe

Community Legend

1840 Views

4 replies

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Add this fix for randomly pausing music to the FAQ for android users

For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after a few songs. Just go into Settings -> Battery -> an...

Newbie

For android 6 and newer, it has a feature called 'Battery Optimiztion' that is automatically applied to each app installed. This will cause Spotify to stop playing music when the screen is off after ...

332 Views

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Superuser Contribution auto play app marshmallow anyone? in car

Hi.on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work ...really wish spotify devs would add this feature ...anyone found a good app to do th...

Visitor

Hi. on older android and spotify I had an app that most of the time used to manage to auto play spotify in my car when BT connected ...but now nothing seems to work 😢 ...really wish spotify devs w...

navaira

Roadie

590 Views

4 replies

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Solved!! Downloading music

Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even reinstalled the app. Please help!

Regular

Been using Spotify for a few months on my LG G5. All of a sudden, I can no longer download songs (manage offline). I'm on wifi, have less than 3,333 songs, and have 10GB of storage available. I even ...

kbrooksc

Community Legend

1350 Views

7 replies

0 likes

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so why does the wear app need data connection when phone app is in offline mode :/

eh doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on ...what is it doing i wonder? ...surely the wear app just needs to connect to the phone

Visitor

eh 😕  doesnt make sense - the phone app works fine in offline mode ... but the wear app will only work if the phone app is online with mobile data turned on 😕 ...what is it doing i wonder? 😕...

299 Views

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Downloaded podcasts not working offline

Using Android on a Samsung S3Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline.They are all listed in the downloads section but are greyed out.How can I get them to work offline?

Casual Listener

Using Android on a Samsung S3 Downloaded some podcasts which were all available offline 2 days ago. Now none are available offline. They are all listed in the downloads section but are greyed out. ...

489 Views

0 replies

1 likes

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Echo via Spotify pauses my Android audio

I think this is a bug... My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast Addict, and then someone at home starts playing music on Spot...

Regular

I think this is a bug...   My Spotify premium account is connected to my Amazon Echo. When I am listening to some non-Spotify audio on my Android device (LG G5), such as a podcast in Podcast A...

lonb

Regular

364 Views

1 replies

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Q Mobile user with Andriod 4.2.1 and Spotify new version

I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc

Casual Listener

I have just downloaded the app and it just doesn't open !!! I needed it to be fix etc

oflaviosiqueira

Newbie

638 Views

1 replies

1 likes

Android 4.1.2
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Can't change the country of my moms account?

I can't change the country of my moms account, for some reason it thinks she's in the UK. When she isn't? And Ireland isn't showing up in the drop down menu? Any advice? Please and thanks

Newbie

I can't  change the country of my moms account, for some  reason it thinks she's in  the UK. When she isn't?  And Ireland  isn't  showing up in the drop down menu? Any a...

madsdh

Casual Listener

360 Views

1 replies

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Solved!! online issue android smartphone

Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!

Casual Listener

Can't start spotify anymore via android smartphone, online status as starting point denied access. Via Notebook is OK!   

KatesHere

Community Legend

873 Views

3 replies

0 likes

Online on Android
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Premium not working off line

I have Spotify Premium. I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android. The music plays at home even when in aeroplane mode, but as soon as I am away from home, spotify says "error. you are not connect...

Newbie

I have Spotify Premium.   I have downloaded some playlists to my phone. The phone is a vodafone own-brand running android.   The music plays at home even when in aeroplane mode, but as ...

302 Views

0 replies

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App always offline?!

Dear everyone, I need help :My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have updated and re-installed the app multiple times. Any i...

Casual Listener

Dear everyone, I need help : My app (android) always says that Spotify is offline and thus I can't play music. Although I have a premium account, and I can't access my downloaded playlists. I have u...

mooony86

Casual Listener

771 Views

6 replies

0 likes

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Solved!! Not playing next song

Whenever I play a Playlist only 1 or 2 songs play before it just stops. I have to the open the app and press the play the button for it to play the next song. Sometimes it also just stops in the middle of a song. Someone pls help.

Casual Listener

Whenever I play a Playlist only 1 or 2 songs play before it just stops. I have to the open the app and press the play the button for it to play the next song. Sometimes it also just stops in the midd...

fsh2319

Casual Listener

1447 Views

2 replies

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Can't play any music even though I have premium

I have been switching between spotify premium and free for about a year as I have needed it and can afford it. But now it works fine on my computer and tablet but whenever I try to play anything on my phone all that happens is a text pop up comes up ...

Newbie

I have been switching between spotify premium and free for about a year as I have needed it and can afford it. But now it works fine on my computer and tablet but whenever I try to play anything on m...

302 Views

0 replies

0 likes

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Spotify cant save on SD card.

Hello. My spotify settings are setted to save all songs on a external sd, altought its saving on internal memory.I have tried everything from reinstalling app to formmating sd card.

Casual Listener

Hello.   My spotify settings are setted to save all songs on a external sd, altought its saving on internal memory. I have tried everything from reinstalling app to formmating sd card. &nbsp...

PedroAlba

Casual Listener

395 Views

2 replies

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Spotify Party Mode

Hello,I am running Android 5.1, I have Spotify Student, and I recently updated the app to 5.9.0.774 armV7 and my party mode doesn't allow me to change the mood. This is what I see when I open the party mode (screenshot 1). Then when I click the Turnt...

Newbie

Hello, I am running Android 5.1, I have Spotify Student, and I recently updated the app to 5.9.0.774 armV7 and my party mode doesn't allow me to change the mood. This is what I see when I open the p...

UmNDaHouse

Newbie

1027 Views

2 replies

0 likes

Help
mix
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Cannot share music or message: can share to apps but not recipients directly

Hi all,I am new to Spotify and use Facebook to log in. While I can receive music/messages from friends, I cannot share music or send messages to others.When I click share, instead of having a list of recipients I can choose from, I have a list of app...

Newbie

Hi all, I am new to Spotify and use Facebook to log in. While I can receive music/messages from friends, I cannot share music or send messages to others. When I click share, instead of having a lis...

289 Views

0 replies

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Spotify premium se detiene con lista de reproducción descargada.

Soy usuario premium de spotify y descargué mi lista de reproducción para oirla sin conexión pero cada ciero tiempo spotify falla, se detiene la reproducción y debo reiniciar la app.

Newbie

Soy usuario premium de spotify y descargué mi lista de reproducción para oirla sin conexión pero cada ciero tiempo spotify falla, se detiene la reproducción y debo reiniciar la app.

477 Views

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Cant play last song

I cant play the last song when i tripple tap on the middle button on my earphones (jays). The only command is next song when i dubble tap. Help!

Newbie

I cant play the last song when i tripple tap on the middle button on my earphones (jays). The only command is next song when i dubble tap. Help!

307 Views

0 replies

0 likes

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Music do not download

I start downloading my music, but when it finished i close spotify, and when i openned again my music was not downloded, so i have to start downloding it again, but as soon as i close spotify and open again, there is no music downloaded

Newbie

I start downloading my music, but when it finished i close spotify, and when i openned again my music was not downloded, so i have to start downloding it again, but as soon as i close spotify and ope...

Nico

Community Legend

305 Views

1 replies

0 likes

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