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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

376102 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7553 Views

0 replies

7 likes

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Solved!! Different Issue after Android 6.0.1. Update

My issue after the update is: I can still open the app, but it crashes after few seconds of playing. I can't leave it open in the background anf even if the screen goes to the standby mode, spotify will stop on work.I did uninstall it and I cleared e...

Casual Listener

My issue after the update is: I can still open the app, but it crashes after few seconds of playing. I can't leave it open in the background anf even if the screen goes to the standby mode, spotify w...

Catefaui

Casual Listener

2734 Views

4 replies

0 likes

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Can't unfollow/delete an artist

Hello. I have an artist on my "artists" tab that I'm not following, and not included in any playlist or album I have at the moment, but for some reason still is listed.Is that a bug? already tried reinstalling the app on both windows and android and ...

Visitor

Hello. I have an artist on my "artists" tab that I'm not following, and not included in any playlist or album I have at the moment, but for some reason still is listed. Is that a bug? already tried ...

566 Views

0 replies

1 likes

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Saving playlists

Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I can't find where it went. I try to sync it to my phon...

Newbie

Ok...so I am dumb when it comes to smartphones. I am trying to save my playlists.to the music file on myn phone..that way I dont need to be online to play music. I tried saving it to sd card and I ca...

Joe

Community Legend

281 Views

1 replies

0 likes

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  • 1 replies
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App closing Off

I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen. *I do have a premium subscripition

Newbie

I will start playing a song then if I turn off my screen the music stops playing and the app closes off. *Similar to how youtube videos turn off when you turn off your screen.   *I do have a p...

Joe

Community Legend

323 Views

1 replies

0 likes

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  • 1 replies
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Spotify Crash on Android TV

Hey poeple, I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, but after another several days of usage the issue is reproduced. An...

Newbie

Hey poeple,    I have installed Spotify on Android TV, however every time that I use it for several days, the app crahes the whole OS. It seems that clearing the cache solves the issue, b...

700 Views

0 replies

5 likes

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Solved!! My downloads got deleted

Hi,since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had this problem with my Android Tablets, Pc, or Galaxy S4...

Casual Listener

Hi, since I've got my Samsung Galaxy S7 my downloaded songs just get deletet couple of times in a month (now this is the 3rd time this week). I've using Spotify for quiet a long time and never had t...

ZorkII

Roadie

604 Views

2 replies

0 likes

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Offline mode doesn't play all songs

I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any help

Casual Listener

I just payed for premium and trying to get offline mode working I downloaded my Playlist but some songs won't play and some will but not all the way through. I am on a galaxy note 7 thanks for any he...

Christiansc50

Casual Listener

399 Views

2 replies

0 likes

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Album cover Huawei

Hello,I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?

Newbie

Hello, I have the Huawei P9 but i can't see the Album Cover from the LockScreen, it's always blue ( like the screenshot below ) ... Do you have a solution ?

jaumepsol

Regular

993 Views

2 replies

0 likes

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Delete downloaded songs

I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)

Newbie

I downloaded a full album and i regret it and want to delete some of the songs, how can i delete the downloaded songs? (Delete the file not just from the playlist)

Bearfootrecords

Community Legend

335 Views

1 replies

0 likes

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Cannot use account ?

Casual Listener

debawe

Regular

414 Views

3 replies

0 likes

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[Android TV] App is stuck on Now playing screen

The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spotify menu hierarchy as normal. I have not been able to rep...

Newbie

The Android TV app sometimes gets stuck on the Now Playing screen, such that I can only play songs from the current playlist. Clicking back on the remote does not bring me higher up in the Spoti...

1114 Views

0 replies

1 likes

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Solved!! Suggest Music

Hi.Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them? What is "Top Recomendations For You" in Discover section ?? Thanks

Regular

Hi. Is there any feature in spotify android app to mark some musics as favorites and Spotify suggest musics by them?   What is "Top Recomendations For You" in Discover section ?? &...

Joe

Community Legend

614 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Spotify connect recognize denon device but it doesn't work

Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account.I' ve purchased a Samsung Galaxy S7 recently but this isn't the problem because i've tried on my wife's S...

Newbie

Hi! My Spotify Connect recognize the Denon AVR-S700W device but the connection doesn't complete. It works on my friend's IPhone with his account. I' ve purchased a Samsung Galaxy S7 recently but thi...

Joe

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
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Künstler- Radio löschen

Wie kann man das löschen

Newbie

Wie kann man das löschen

502 Views

0 replies

0 likes

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Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

Casual Listener

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...

misscaloline

Casual Listener

1915 Views

2 replies

0 likes

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Solved!! Storage issue after downloading new app

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old playlists. My Starred playlist, which I use as my pri...

Regular

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old pl...

picckko

Newbie

18369 Views

13 replies

0 likes

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Import your own music - search folder? [MIUI8]

Hi,with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline files are correctly stored on the external card though....

Newbie

Hi, with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline fi...

328 Views

0 replies

0 likes

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Is every Spotify feature for premium users or do I have problem with the app?

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do...

Casual Listener

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's some...

kuzminov

Casual Listener

660 Views

6 replies

0 likes

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I just updated to the new ver. Can't download

I just uploaded to the new version and now I can't download any songs. I click the button but they never download.I also can barely use the app. I open it and go to one page it takes a minute or two to load the page forget about trying to start a son...

Newbie

I just uploaded to the new version and now I can't download any songs. I click the button but they never download. I also can barely use the app. I open it and go to one page it takes a minute or ...

308 Views

0 replies

0 likes

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