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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35577 Views
  • 64 replies
  • 25 likes
  • 35577 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873908 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873908 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25532 Views
  • 3 replies
  • 0 likes
  • 25532 Views
  • 3 replies
  • 0 likes

Dowloaded music in sd card not avaiable offline

Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working just fine without the sd card, and using the phone's m...

  • Casual Listener
  • Hi, I downloaded music in my sd card, but they aren't available offline. It doens't even appear the green set next the playlists to show it has been downloaded. Can anyone help me? It was working jus...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Won't download songs over 4G

So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I need to turn in on... I already reinstalled Spotify and...

  • Newbie
  • So I wanted to add 8 new songs to my list. But the WiFi is very slow. I wanted to do it over the 4G. But it won't download. I already turned on the download over mobile, but is still says that I need...
  • 973 Views
  • 0 replies
  • 0 likes
  • 4G
  • 973 Views
  • 0 replies
  • 0 likes

Solved!! Gapless playback not working.

When listening to a gapless album on Premium there is a jump between tracks and also the volume auto adjusts. Any way to stop this from happening? I have toggled 'gapless playback' under Settings. Samsung S5 Android app.

  • Visitor
  • When listening to a gapless album on Premium there is a jump between tracks and also the volume auto adjusts. Any way to stop this from happening? I have toggled 'gapless playback' under Settings. Sa...
  • user-removed
  • Not applicable
  • 9044 Views
  • 2 replies
  • 0 likes
  • 9044 Views
  • 2 replies
  • 0 likes

Song wont skip to next song while listening a list

If i play a list of something, everytime that a song finishes, i have tu unlock my note 4 and press start again in the next song, because it doesnt start automatically. I have tried to change the cache location to my internal storage, i have reinstal...

  • Casual Listener
  • If i play a list of something, everytime that a song finishes, i have tu unlock my note 4 and press start again in the next song, because it doesnt start automatically. I have tried to change the cac...
  • romanturbo
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Can't download a song

I have a local file song and I had it on offline mode but now it's taking for ever to download I got plenty of storage and it's 1 song it also just says waiting to download

  • Newbie
  • I have a local file song and I had it on offline mode but now it's taking for ever to download I got plenty of storage and it's 1 song it also just says waiting to download
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Downloaded playlists disappear when I restart my s7 edge but storage folder still exists

Hello,I've been having this persistent problem for a few weeks now. I've been reading the posts here, but none seem to fit my problem.I'm using a Samsung s7 edge, which has not been modified in any way. As such, the storage is divided into internal a...

  • Newbie
  • Hello, I've been having this persistent problem for a few weeks now. I've been reading the posts here, but none seem to fit my problem. I'm using a Samsung s7 edge, which has not been modified ...
  • 205 Views
  • 0 replies
  • 2 likes
  • 205 Views
  • 0 replies
  • 2 likes

Cell service......

So this is probably a stupid question, but I don't claim to be tech savvy. I'm going on a trip this weekend, into mountains where there is no cell service. Can I still access my Playlist and listen to it under these circumstances? I'm not quite sure ...

  • Newbie
  • So this is probably a stupid question, but I don't claim to be tech savvy. I'm going on a trip this weekend, into mountains where there is no cell service. Can I still access my Playlist and listen t...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Music in SD card

Hi, i read the music can download in sd card, i found how do it but i dont found the option in setting, in others i dont have this posibility, my cell phone is motorola moto g3, sorry for my english

  • Casual Listener
  • Hi, i read the music can download in sd card, i found how do it but i dont found the option in setting, in others i dont have this posibility, my cell phone is motorola moto g3, sorry for my english
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • Account
  • 408 Views
  • 3 replies
  • 0 likes

Sharing Songs with Non-Facebook Users

Hi all,I've seen previous posts on this topic suggesting that I must be following the non-facebook user and they must be following me, and suggesting that I reinstall the app. I've done both, but my friend's spotify username is still not being recogn...

  • Newbie
  • Hi all, I've seen previous posts on this topic suggesting that I must be following the non-facebook user and they must be following me, and suggesting that I reinstall the app. I've done both, but m...
  • osornios
  • Spotify Star
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashing - clean reinstalling doesn't help

Hi there, I have a galaxy s4 and a spotify premium subscription,A few days ago my spotify version was updated, and since then everytime I try to navigate to any playlist or any selection from the main screen - the app crashes. The only way it works i...

  • Regular
  • Hi there,   I have a galaxy s4 and a spotify premium subscription, A few days ago my spotify version was updated, and since then everytime I try to navigate to any playlist or any selection f...
  • user-removed
  • Not applicable
  • 1333 Views
  • 10 replies
  • 0 likes
  • 1333 Views
  • 10 replies
  • 0 likes

Aktiflestirme sorubnu

Vodafone araciligi ile aktiflestirme sorunu yasiyorum nasil duzeltilir

  • Newbie
  • Vodafone araciligi ile aktiflestirme sorunu yasiyorum nasil duzeltilir
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

how do I use or get into new party mode or use this new feature?

So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it.I want to start that do streaming party songs then hit that cool adjust to slower songs or faster...

  • Casual Listener
  • So Ihit browse then find party in genres but all I see are playlists. It would be nice if when Spotify puts out a new feature they explain how to use it. I want to start that do streaming party song...
  • assennato
  • Newbie
  • 8523 Views
  • 9 replies
  • 4 likes
  • 8523 Views
  • 9 replies
  • 4 likes

Songs keep playing and playing

=== START OF TEMPLATE ===Brief description of the issue: After disconnecting from Bluetooth (headphones and car) music continues to play.Steps to reproduce the issue:First I did this. Played spotify on my BT headphones or in the car.Then I did that T...

  • Newbie
  • === START OF TEMPLATE === Brief description of the issue: After disconnecting from Bluetooth (headphones and car) music continues to play. Steps to reproduce the issue: First I did this. Played...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Solved!! Cant play Songs in individual order on Tablet.

Hello Spotify team. I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the second is a Samsung Galaxy Tab 4 7.0. On the Samsung Galaxy Tab ...

  • Casual Listener
  • Hello Spotify team.   I am currently a Spotify Free users and have problems playing the songs in an individual order. I have two tablets. One thing is for Samsung Galaxy Tab S10.5 and the seco...
  • gentz
  • Newbie
  • 888 Views
  • 7 replies
  • 2 likes
  • 888 Views
  • 7 replies
  • 2 likes

Download Error

I've been using spotify on my work computer for a few years with no issues. Then about a week ago, I went to open it and the screen was blank. All of my playlists, the suggested music, everything was gone. The program itself still opens and closes, b...

Screenshot 2016-07-13 09.43.37.png
  • Newbie
  • I've been using spotify on my work computer for a few years with no issues. Then about a week ago, I went to open it and the screen was blank. All of my playlists, the suggested music, everything was...
  • Joe
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Solved!! Listening on an unrequested device

I'm listening on my android device an suddenly my music stops. When I check my phone I see a message saying "listening on Hannah's device" (see attached)I don't know any Hannah. I don't have another device. I'm the only one using my user.Please help ...

  • Casual Listener
  • I'm listening on my android device an suddenly my music stops. When I check my phone I see a message saying "listening on Hannah's device" (see attached) I don't know any Hannah. I don't have anothe...
  • DarioSoria
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

"This song is not available" but it totally is

This isn't really a _problem_ per se, just a sort of odd behavior --Frequently (and probabilistically, so can't screenshot...) I'll click on a song and be warned "this song is not available", but the song will start playing regardless. System info: A...

  • Newbie
  • This isn't really a _problem_ per se, just a sort of odd behavior -- Frequently (and probabilistically, so can't screenshot...) I'll click on a song and be warned "this song is not available", but t...
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

my spotify playlists have disappeared

my spotify account asked me to log back in last week and i couldnt remeber the username so telecom told me and i logged back in to find no playlists?

  • Newbie
  • my spotify account asked me to log back in last week and i couldnt remeber the username so telecom told me and i logged back in to find no playlists?
  • user-removed
  • Not applicable
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE?

HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE IN ORDER TO ADD NEW SONGS SINCE I HAVE ALREDY REACH THE LIMIT OF SONGS (3333)?

  • Newbie
  • HOW DO I DO TO REMOVE DOWNLOADED SONGS FROM MY MOBILE IN ORDER TO ADD NEW SONGS SINCE I HAVE ALREDY REACH THE LIMIT OF SONGS (3333)?
  • Maxim
  • Spotify Star
  • 1012 Views
  • 1 replies
  • 0 likes
  • 1012 Views
  • 1 replies
  • 0 likes