Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395206 Views

546 replies

35 likes

Account
Free
  • 395206 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8408 Views

0 replies

7 likes

  • 8408 Views
  • 0 replies
  • 7 likes

Solved!! Spotify on Samsung Galaxy S5 Android 6.01 doesn't work

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Android updates, nothing works. When I open the app, I just ...

Casual Listener

Recentyl I've had some problems with my Spotify Premium on my smartphone. At first I couldn't stop the music as the app crashed when I tried to, and since yesterday, after I downloaded some Andr...

misscaloline

Casual Listener

1957 Views

2 replies

0 likes

  • 1957 Views
  • 2 replies
  • 0 likes

Solved!! Storage issue after downloading new app

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old playlists. My Starred playlist, which I use as my pri...

Regular

Several days ago I got an email from Spotify prompting me to download a new app from Google Play due to some security breach. So I went ahead and downloaded it and started to redownload all my old pl...

picckko

Newbie

18564 Views

13 replies

0 likes

  • 18564 Views
  • 13 replies
  • 0 likes

Import your own music - search folder? [MIUI8]

Hi,with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline files are correctly stored on the external card though....

Newbie

Hi, with the latest release 6.0.0.864 when i try to import my own mp3 files, spotify only searches for files in the internal folder, while files on the external sd card are not found. the offline fi...

343 Views

0 replies

0 likes

  • 343 Views
  • 0 replies
  • 0 likes

Is every Spotify feature for premium users or do I have problem with the app?

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's something wrong with my Android app. I just can't to do...

Casual Listener

I have been using Spotify on my desktop and tablet for month. In the first week of using it I have subscribed for week trial and then I decided to stay on free version. After this trial, there's some...

kuzminov

Casual Listener

697 Views

6 replies

0 likes

  • 697 Views
  • 6 replies
  • 0 likes

I just updated to the new ver. Can't download

I just uploaded to the new version and now I can't download any songs. I click the button but they never download.I also can barely use the app. I open it and go to one page it takes a minute or two to load the page forget about trying to start a son...

Newbie

I just uploaded to the new version and now I can't download any songs. I click the button but they never download. I also can barely use the app. I open it and go to one page it takes a minute or ...

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

This Song is not Available - On all songs

While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Also if I am on the Internet or using data and playin...

Regular

While trying to stream music over the Internet (data not wifi) every song comes up as "This Song is not Available." If I log out and log back in several times it will eventually let me play music. Al...

Bearfootrecords

Community Legend

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

Impossible to read 2 album...

(sorry for my english, i'm french :))hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i can't play these two album " the title is indisponib...

Newbie

(sorry for my english, i'm french :)) hello, there is 2 mouth, i have downloaded 2 album : Double **bleep** of the artist Kaaris and Sheguey Vara 2 of the artist Gradur but, there is 21 day maybe, i...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Videos/Shows not appearing

Hey guys, I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option I have available is Podcasts...please help.

Newbie

Hey guys,   I am trying to watch shows and videos on Spotify Premium on Android and there is no option for it available. I have downloaded the latest version of Spotify but the closest option ...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

"This Song is not available" ...on every Song

Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated from german but I guess you'll know what I mean. I ch...

Newbie

Hey there. Since 2 days I cant play any songs on my spotify app. Only those that I downloaded. But I cant play any other song I search for. It says: This song is not available. Which is translated fr...

619 Views

0 replies

0 likes

  • 619 Views
  • 0 replies
  • 0 likes

The email I used doesn't exist

I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail

Newbie

I used a gmail account that I realized is a typo I accidently logged out due to my phone over heating I have an underscore in the gmail for spotify but not in the. Actual gmail

Toadtoad

Roadie

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Stops playing music

Why does it stop mid song?

Casual Listener

Why does it stop mid song?

Toadtoad

Roadie

536 Views

3 replies

0 likes

  • 536 Views
  • 3 replies
  • 0 likes

How to "own" a foreign playlist

Hi there!I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for my family are storaged at acc#1. Now I'll try to cop...

Regular

Hi there! I think about an upgrade to a family account. My own account (Acc#1) is a premium account, the accounts for my wife and my daughter are free accounts (Acc#2 and #3). The most playlists for...

488 Views

0 replies

0 likes

follow
  • 488 Views
  • 0 replies
  • 0 likes

Downloaded songs not available

Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I got home and started to play the songs, and then st...

Regular

Last night I downloaded 3 play lists to my Android phone (Samsung Note 2). All ended up with the green arrow next to them and I happily played a list on the way home without internet connectivity. I ...

Htiek

Regular

459 Views

2 replies

0 likes

  • 459 Views
  • 2 replies
  • 0 likes

Browse Tab Not Working

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen saying "something went wrong..please try again" each...

Roadie

Hi..I'm a Spotify Premium subscriber and I'm currently utilizing an LG android smartphone/device..the problem Im experiencing is that when I click on the "Browse" tab..I get a message on the screen s...

osornios

Spotify Star

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Solved!! Playlist playing only 5 songs out of 800

Greetings everybody, I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing only five songs, and worse of it all, the same 5 songs all the...

Casual Listener

Greetings everybody,  I'm facing an annoying problem here. I have a playlist that currently hold 850 songs. I usually put the playing on repeat/random. And for a few days now, it's playing on...

Lucian127

Casual Listener

771 Views

2 replies

0 likes

  • 771 Views
  • 2 replies
  • 0 likes

Wont let me play songs and tells me i need premium when i already have it.

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my phone.

Newbie

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my pho...

osornios

Spotify Star

825 Views

1 replies

0 likes

  • 825 Views
  • 1 replies
  • 0 likes

No premium?

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family which i do not want. Heeelllppp

Newbie

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family ...

Joe

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
  • 0 likes

Since premium account, spotify is always offline

I bought a premium account yesterday and then I cannot use Spotify anymore.I'm logged in but I cannot search any music or sync offline music.LTE and Wi-Fi don t change anything.I have Uninstalled and reinstalled the app, same result.Thanks in advance...

Casual Listener

I bought a premium account yesterday and then I cannot use Spotify anymore. I'm logged in but I cannot search any music or sync offline music. LTE and Wi-Fi don t change anything. I have Uninstall...

Charlylt

Casual Listener

631 Views

4 replies

0 likes

  • 631 Views
  • 4 replies
  • 0 likes

Song not available

I have premium but spotify keeps saying song not available on everything even songs I have saved.

Newbie

I have premium but spotify keeps saying song not available on everything even songs I have saved.

johnka

Gig Goer

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes