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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377409 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7674 Views

0 replies

7 likes

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Wont let me play songs and tells me i need premium when i already have it.

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my phone.

Newbie

Every time I try to play a song,even downloaded ones, it says "Get premium now to play ad-free music anywhere". I already have premium and the account works fine on my Ipad. It just doesn't on my pho...

osornios

Spotify Star

816 Views

1 replies

0 likes

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No premium?

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family which i do not want. Heeelllppp

Newbie

Even though i have got premium before all my downloaded songs are now not downloaded and now all of a sudded have ads. I try to get premium again but the only offer it gives me is premium for family ...

Joe

Community Legend

365 Views

1 replies

0 likes

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Since premium account, spotify is always offline

I bought a premium account yesterday and then I cannot use Spotify anymore.I'm logged in but I cannot search any music or sync offline music.LTE and Wi-Fi don t change anything.I have Uninstalled and reinstalled the app, same result.Thanks in advance...

Casual Listener

I bought a premium account yesterday and then I cannot use Spotify anymore. I'm logged in but I cannot search any music or sync offline music. LTE and Wi-Fi don t change anything. I have Uninstall...

Charlylt

Casual Listener

596 Views

4 replies

0 likes

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Song not available

I have premium but spotify keeps saying song not available on everything even songs I have saved.

Newbie

I have premium but spotify keeps saying song not available on everything even songs I have saved.

johnka

Gig Goer

431 Views

2 replies

0 likes

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  • 2 replies
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Non-Spotify media paused when Spotify starts elsewhere

So I've got a few devices around my house:Desktop PCLaptop PC x2Tablet x3Phone x1Desktop PC, one laptop, all tablets, and my phone have Spotify installed. I only regularly use one tablet, phone, desk, and one laptop. On the phone and tablet, I also h...

Casual Listener

So I've got a few devices around my house: Desktop PC Laptop PC x2 Tablet x3 Phone x1 Desktop PC, one laptop, all tablets, and my phone have Spotify installed. I only regularly use one tablet,...

Brosh

Casual Listener

703 Views

6 replies

1 likes

  • 703 Views
  • 6 replies
  • 1 likes

I think I'm going to delete my account....

If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work. I have had these issues for about a month. I think the problem may be with my accou...

Visitor

If the community can't solve your prolem is there anywhere else for support Otherwise, I'm going to delete Spotify rather than paying for something that doesn't work.     I have had thes...

jimardee

Music Fan

623 Views

4 replies

0 likes

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Playing all songs from and artist on shuffle

Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Know others this is still working for. Currently inst...

Newbie

Not sure if this was a recent change, but suddenly I am unable to go to the artist page and click the Shuffle Play above the popular artists and have it shuffle into the rest of the artists songs. Kn...

588 Views

0 replies

0 likes

all songs
artist
shuffle
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Missing Follower

Hey there, My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messages sent by sharing a song. I'm am following her and I show u...

Newbie

Hey there,   My friend and I have added eachother on spotify but she is missing from my list of followers. We cannot share music or anything like that and she does not recieve any of my messag...

480 Views

0 replies

0 likes

follower
Friends
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Show all offline songs/albums

It would be cool if there where a filter in the library to show offline content only.

Regular

It would be cool if there where a filter in the library to show offline content only.

hotify

Regular

580 Views

2 replies

0 likes

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Problem in galaxy s7 app

I have a problem in my spotify app.When I am opening the app in my s7 evry thing seems to be good.BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is automaticlly closes.What can I do to solve this problem? T...

Newbie

I have a problem in my spotify app. When I am opening the app in my s7 evry thing seems to be good. BUT!!! when I am touching the screen, to choose any kind of music/artist/ playlist the app is a...

Joe

Community Legend

343 Views

1 replies

0 likes

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  • 1 replies
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Favorites playlist wrong

After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?

Newbie

After upgrading my adroid to version 6, my favorites playlist in Spotify sorted old to new all of a sudden. I want the newest tracks to be on top, how can i do this?

osornios

Spotify Star

308 Views

1 replies

0 likes

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Unable to find a friend to share music with on Android

Brief description of the issue:Hello, I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as i type her ID. Steps to reproduce the issue:Go to Spotify And...

Newbie

Brief description of the issue: Hello,   I tried sharing a music with a friend via Android but I cant seem to find her name. This does not happen on desktop where her name will auto pop up as...

osornios

Spotify Star

891 Views

1 replies

0 likes

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  • 1 replies
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Solved!!Superuser Contribution Problem with sd card

I can't store songs in my sd card. My cellphone (moto e 2nd gen) doesn't show me the option.

Casual Listener

I can't store songs in my sd card. My cellphone (moto e 2nd gen) doesn't show me the option.

avoubik

Casual Listener

1568 Views

6 replies

0 likes

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Bluetooth playback stops for a second on track change

Hi. I recently ordered bluetooth headphones - JBL E50BT. I tried them with PC, other music players on my phone and of course with Spotify. While all other players works perfectly, the spotify has a bug:After changing a track or skipping to place in s...

Casual Listener

Hi.   I recently ordered bluetooth headphones - JBL E50BT. I tried them with PC, other music players on my phone and of course with Spotify.   While all other players works perfectly, t...

peku33

Casual Listener

1331 Views

4 replies

0 likes

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Wiedergabe stoppt nach Song

Guten TagIch habe folgendes Problem und zwar, stoppt Spotify(Premium) die Wiedergabe nach jedem Song und startet erst wieder wenn ich die App wieder öffne oder Play drücke.Bitte um LösungsvorschlägeHabe ein Samsung S5 mit Android 5.1und die Spotify V...

Newbie

Guten Tag Ich habe folgendes Problem und zwar, stoppt Spotify(Premium) die Wiedergabe nach jedem Song und startet erst wieder wenn ich die App wieder öffne oder Play drücke. Bitte um Lösungsvor...

2428 Views

0 replies

3 likes

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Cant send music to or message spotify users

For some reason when I go to send music to a spotify user, I'm not given the option anymore. A box pops up and asks if I want to send it through text messaging or other apps

Newbie

For some reason when I go to send music to a spotify user, I'm not given the option anymore. A box pops up and asks if I want to send it through text messaging or other apps

407 Views

0 replies

0 likes

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Spotify keep closing itself on Android when I'm playing a song in other device

I used to control Spotify on my PC using the Android app, but the app keep closing itself, the notification icon disappear, and I have to start it again to control my music. Is there a way to keep Spotify running on my phone? I'm using Android 6.0.1 ...

Visitor

I used to control Spotify on my PC using the Android app, but the app keep closing itself, the notification icon disappear, and I have to start it again to control my music. Is there a way to keep Sp...

user-removed

Not applicable

1234 Views

4 replies

0 likes

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music failure.

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app and it takes awhile for the music to play. any tip...

Newbie

im not sure how to stop the problem i have. i upgraded to premium and my music skips , it stops and won't continue the song. sometimes when i close the app the music stops then i have to open the app...

osornios

Spotify Star

351 Views

1 replies

0 likes

  • 351 Views
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Music leaps when using Google app in parallel

When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than the break would have lasted. Similar to as if I'd le...

Regular

When using the Google App on Android 5.1 (cat s40 device) in parallel to listening to Spotify music, the music leaps: it breaks for the fraction of a second, then resumes at a later time stamp than t...

osornios

Spotify Star

1062 Views

8 replies

0 likes

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Lost all my saved songs and playlists.

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled.Solution for me, failed.. it has 3 songs that i saved (p...

Newbie

Woke up one day, on my phone went to my Browse music selection, my songs were not there... Read online from a quick google, had other people with similar issues, solution: Uninstall reinstalled. ...

KatesHere

Community Legend

428 Views

1 replies

0 likes

  • 428 Views
  • 1 replies
  • 0 likes