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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

112016 Views

26 replies

3 likes

  • 112016 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

225457 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 225457 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582990 Views

79 replies

3 likes

  • 582990 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479635 Views

577 replies

40 likes

Account
Free
  • 479635 Views
  • 577 replies
  • 40 likes

Superuser Contribution Samsung A3 2016 - music cuts out

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into water but I'm currently using a speaker plugged into my...

Regular

Recently my Spotify has been cutting out during songs - it just did it twice in the space of about three seconds making listening unbearable. I had thought it was my headphones as they fell into wate...

Alejandro_C

Spotify Legend

1804 Views

6 replies

0 likes

  • 1804 Views
  • 6 replies
  • 0 likes

Spotify doesn´t work on my Moto G

Hi!!! I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t play nothing on my phone, all my playlist and spotify list are...

Newbie

Hi!!!   I need help, my spotify doesn´t work on my Moto G (3rd generation), android 6.0 and spotify Free acount and spotify version 6.0.0.864 armV7. To one day to another my spotify doesn´t pl...

785 Views

0 replies

0 likes

Android 6.0
Android App
Moto G
spotify free
spotify grey playlist
  • 785 Views
  • 0 replies
  • 0 likes

If I cancel my premium

I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?

Visitor

I used to have Premium and I had saved all my music to my device's SD card. I recently cancelled my premium and the music is still on my card, so am I using data now to listen to the same songs?

kbrooksc

Community Legend

788 Views

3 replies

0 likes

  • 788 Views
  • 3 replies
  • 0 likes

Can no longer play songs

I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back in. I use Facebook and even though I logged into my...

Newbie

I was listening to a song which stopped suddenly and went to an ad and then froze. After that I couldn't play and of the songs in my library. I tried logging off and logging in but couldn't log back ...

408 Views

0 replies

0 likes

  • 408 Views
  • 0 replies
  • 0 likes

Wrong song mobile vs desktop

Howdy, Not sure where to report this but on the following album: https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp The song by Ed Sheeran on my Android is definitely not Ed, it's a cover by some who sounds nothing like Ed. On ...

Newbie

Howdy,   Not sure where to report this but on the following album:   https://play.spotify.com/user/byron.smith/playlist/1CCaKdCvdX9mwhciXwrMyp   The song by Ed Sheeran on m...

Joe

Community Legend

582 Views

3 replies

0 likes

  • 582 Views
  • 3 replies
  • 0 likes

recover deleted songs from offline android

Hello everyone, By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my deleted song (595/648).But that was on my PC and still have th...

Casual Listener

Hello everyone,   By mistake, more than half of my main playlist get deleted. When i noticed that, i immediatly press several time the undo fonction (ctrl + z), but it didn't recover all my de...

Joe

Community Legend

1435 Views

2 replies

0 likes

  • 1435 Views
  • 2 replies
  • 0 likes

Solved!! Sharing music on spotify

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook, fb messenger, and every other option you could thi...

Casual Listener

I can no longer share a song on spotify using spotify. I used to be able to click share, select recipient, and type a name. Now when i click share my phone options pop up with text message, facebook,...

Joe

Community Legend

26346 Views

3 replies

2 likes

  • 26346 Views
  • 3 replies
  • 2 likes

help me with random spontaniusly app reset

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes i lost all the spotify settings and entire offline music saved in externa...

Newbie

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the s...

742 Views

0 replies

0 likes

offline issue
  • 742 Views
  • 0 replies
  • 0 likes

Cannot sort my music by artist

I have attached the filters available in my library. According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is supposed to show Playlists, Songs, Albums or Artists but mine only shows...

Casual Listener

I have attached the filters available in my library.   According to the Spotify help page here: https://support.spotify.com/nz/using_spotify/playlists/sorting-and-filtering/ it is suppose...

Joe

Community Legend

1902 Views

5 replies

0 likes

  • 1902 Views
  • 5 replies
  • 0 likes

Next track won't start if device screen is in sleep mode

Description Next track won't start if device screen is in sleep mode. A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wait fro the screen to go off 4. Next song won't play 5. Wake the screen 6. Next...

Music Fan

Description Next track won't start if device screen is in sleep mode.   A more detailed description, using numbered steps 1. Open spotify 2. Start a playlist or a radio 3. Wai...

Socalyotaboy83

Newbie

9743 Views

28 replies

4 likes

  • 9743 Views
  • 28 replies
  • 4 likes

Wont play unless the app is in the foreground and the phone is unlocked

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go on to the next song. Additionally if I open up the a...

Casual Listener

Hi, I recently got spotify premium and if I play a song on my phone then lock my phone while the app is still in the foreground, it will continue to play. However, once the song ends it will not go o...

osornios

Spotify Star

3734 Views

3 replies

0 likes

  • 3734 Views
  • 3 replies
  • 0 likes

Smart offline Mode

Hey Friends,Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network) seems to have gone missing. I'm just wondering if anyo...

Newbie

Hey Friends, Ever since I updated to Android Marshmallow the "smart offline mode" feature in Spotify (where it will go into offline mode automatically when you are not connected to a wifi network)...

444 Views

0 replies

1 likes

  • 444 Views
  • 0 replies
  • 1 likes

Song not Avaliable

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it? PS: The same thing is happening in my Moto G4

Newbie

Hey i just created a new account and got Spotfy Premium, but all my explicit songs are not playing even my age being 18. Is someone having the same problem or could help me solve it?   PS: The...

mmcmatheus15

Gig Goer

450 Views

1 replies

0 likes

  • 450 Views
  • 1 replies
  • 0 likes

Discover weekly

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyone know hot to solve the problem?

Casual Listener

My discover weekly playlist is 80% in french or other languages i don't understand. I'm from Poland, don't listen to french music so i have no idea why this happens. It has happened before. Does anyo...

Joe

Community Legend

728 Views

3 replies

0 likes

  • 728 Views
  • 3 replies
  • 0 likes

Double payment.

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm Probably 2 or 3 months in advance with you guys.. Ki...

Newbie

You guys have doubled up on payments a few times on me now. So it's nothing to do with hitting an upgrade button.. I think you should either refund the money or don't charge me what I've paid.. I'm P...

kbrooksc

Community Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

Solved!! Not starting in Offline Mode

Hi I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7). If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before it will open again. If I manually put Spotify offline and close and re...

Casual Listener

Hi   I have a premium account on my Android 6 phone (Spotify 6.0.0.864 armv7).   If I set Spotify to Offline Mode in the settings and close the app I have to put it back Online before i...

Joe

Community Legend

1422 Views

3 replies

0 likes

  • 1422 Views
  • 3 replies
  • 0 likes

Spotify don't recognize music on SD card

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like I have never downloaded it.Sorry if I write anythin...

Casual Listener

So I had to get my cellphone repaired, and for safety issues I took off the SD card, and now that I have my cellphone back all the music I previously download on the SD card it's not available, like ...

NicolasRivas91

Casual Listener

833 Views

4 replies

0 likes

  • 833 Views
  • 4 replies
  • 0 likes

Re-login required after exiting Spotify

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login. Version : 6.0.0864 armV7Phone : Sony Experia M5 DualAdroid Version : 5.1 Does anybody experience this as well? How to work around this?

Visitor

I'm not sure why but currently everytime I close Spotify app, it always prompts me to re-login.    Version : 6.0.0864 armV7 Phone : Sony Experia M5 Dual Adroid Version : 5.1  ...

Joe

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

Sound disappears in the beginning of some songs

Hi, I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefly play, then the sound disappears (or the volume becomes ver...

Casual Listener

Hi,   I have encountered a weird problem, which is a bit difficult to describe. Basically, for some songs, Spotify seems to "lag" for the first two seconds or so. That is, the song will briefl...

Letmeunsubscrib

Casual Listener

931 Views

1 replies

0 likes

  • 931 Views
  • 1 replies
  • 0 likes