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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Playlists wont load

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says "loading" and "0 songs" although there are about 2...

Newbie

I recently made some new playlists and after spotify 'forgot' most of my songs (couldnt play any song i downloaded,needed to go online and redownload most of them) 6 of my playlist wont load. It says...

481 Views

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Random songs on recently played, random device trys to connect

I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.

Casual Listener

I logged on to find random songs on my recently played list, my playlist gone, new ones in their place. Also a unknown device a Samsung s5 tries to connect as an account device.

Joe

Community Legend

737 Views

2 replies

0 likes

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Old, incorrect email

I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old email but it is impossible. I stupidly signed up f...

Visitor

I opened my first Spotify account on an old phone with an old email that I no longer can get into. It is connected with my current Facebook account. I have tried thousands of ways to get into the old...

osornios

Spotify Star

331 Views

1 replies

0 likes

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Automatically downloading

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without asking... (on Wifi) and I just don't know how to sto...

Newbie

Hello, on Android when I launch Spotify it automatically downloads the songs on my device, even though I only made avaliable online two playlist, but apparently il is downloading everything without a...

337 Views

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Android App Battery Drain

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop.Example :1am restarted phone and plugged in to charge overnight8am woke up, unconnected phone10am phone down to 80% I checked bat...

Casual Listener

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop. Example : 1am restarted phone and plugged in to charge overnight 8am wok...

June1928

Casual Listener

720 Views

2 replies

6 likes

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Offline devices

How do I add offline devices

Newbie

How do I add offline devices

sayhellotoNessa

Regular

530 Views

1 replies

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Offline Devices
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How Do I Get Spotify To Play In My Car Through Bluetooth?

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listening to it that way. Is it my car or the app that's no...

Newbie

I have a 2011 Chevy Cruze that is paired to my phone. I can make and receive calls just fine, but I can't figure out how to play my Spotify without having to plug the cable into my phone and listenin...

Joe

Community Legend

4025 Views

1 replies

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still cant get my premium suscription

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still on free mode..... what else can I do???

Newbie

I paid for the premium suscription, but Im still on the free mode. First, I closed the app and entered again, and still on free mode. Then I totally erased the app and downloaded again... but still o...

525 Views

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Playlist radio

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from different sub-genres of EDM and then clicked on playlist...

Casual Listener

Let me preface this message that I currently have a premium membership 7 day trial and prefer to listen to music in a radio setting vs playlists.... So I created a playlist with 350+ songs from ...

sayhellotoNessa

Regular

609 Views

1 replies

0 likes

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not recieving what I pay for

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still the same . I cant listen to the music I choose . th...

Casual Listener

about a day or two I purchase the promotion of 3 months for .99 . I was excited to listen to music without adds, but when I when to see if my account was active to the promotion everything was still ...

367 Views

0 replies

0 likes

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Pop-up notification Locked Screen

Hello people.I have a question about the pop-up notification of spotify working on the Huawei P8 upgraded to 5.0 Android version. If is it possible to see the notifications about the artist or the song that are playing on this device?

Regular

Hello people. I have a question about the pop-up notification of spotify working on the Huawei P8 upgraded to 5.0 Android version. If is it possible to see the notifications about the artist or the ...

Jokerz93

Regular

1207 Views

4 replies

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the music dissepears from offlinemode

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull to have premium if the music dissepears from offlin...

Newbie

why do the music I have downloaded to offline mode, dissepears on my phone and computer all the time? I have to download again and again all the time, and it's so irritating! So its not very usefull ...

422 Views

0 replies

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premium

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Newbie

Hihi why dont i have an option on the spotify subscribtion to redeeen my code CAN SOMEONE HELP ?

Joe

Community Legend

430 Views

1 replies

0 likes

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Stop reuploading existing tracks to spotify playlists

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which songs in a playlist are new. In other words somethin...

Music Fan

I don't know why but every few weeks or so spotify reuploads the entire playlist together with new and old songs, nullifying the purpose of the "sort by recently added" option. I want to know which s...

324 Views

0 replies

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Automatic payment

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo account so transfer automatic payments to hit the co...

Newbie

Could you please transfer payment from my gmail account to my Yahoo account.. I no longer use the gmail account and haven't for a while. Then cancel that gmail account please... I only use my yahoo a...

MattSuda

Spotify Star

418 Views

1 replies

0 likes

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paid .99$ twice still doesn't allow me to use premium!?!?! help

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I thought ok maybe it didn't charge me since it said I c...

Newbie

I had a free month trial a while ago and I wanted to use the .99 $ for 3 months i entered my card info again and it charged me but then said because i had the free trial I couldn't use premium. I tho...

osornios

Spotify Star

422 Views

1 replies

0 likes

premium fail help
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Spotify logs me out and deletes downloaded songs

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it back to the area it was, it says there's an error....

Casual Listener

So this has happened a couple times. And what happens is that spotify forgets my account and I have to log in again. It also forgets where my storage location is in the settings. When I try to set it...

362 Views

0 replies

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ArtWork not showing on lock screen

Hello all,I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Samsung a5 2016. I looked up for a solution but couldnt fi...

Newbie

Hello all, I know this problem has been asked a lot. I am currently using the latest version of spotify and Android and album art Works are not showing on lock screen. I am a premium user. Got Sam...

469 Views

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Sonos and Android Issue - Spotify has been paused because account is used somewhere else

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. Additionally, if I'm playing music on my phone and ...

Casual Listener

I have an issue here that surrounds use of Spotify on my phone and my Sonos system. When I'm playing music on my Sonos system and I start Spotify on my phone, it pauses the audio on my Sonos system. ...

Speedhacks

Casual Listener

567 Views

2 replies

0 likes

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Downloaded playlists that update automatically / effect on song limit

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically download the new, updated list as Spotify updates it? I...

Newbie

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically down...

Shred00

Gig Goer

14067 Views

5 replies

6 likes

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