Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5588 Views

0 replies

7 likes

  • 5588 Views
  • 0 replies
  • 7 likes

My music keeps pausing after each song, when I'm not on the app

I already tried to reach install the appI have tried to change certain settingsNothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that even necessary. The issue has been happening for the past t...

Newbie

I already tried to reach install the app I have tried to change certain settings Nothing works besides me leaving my screen on and on the app. This is the solution I found, but really, is that ...

Joe

Community Legend

483 Views

1 replies

0 likes

pausing
problems
  • 483 Views
  • 1 replies
  • 0 likes

Cobro

Me queria suscribir a spotify premium sin embargo me marco que el pago no habia sido aceptado, que no se iba a realizar ningun cobro a mi tarjeta, aun asi en mi estado de cuenta aparece el cargo a Spotify, sigo siendo free, mi cuenta no es premium

Visitor

Me queria suscribir a spotify premium sin embargo me marco que el pago no habia sido aceptado, que no se iba a realizar ningun cobro a mi tarjeta, aun asi en mi estado de cuenta aparece el cargo a Sp...

Velvil

Newbie

554 Views

3 replies

0 likes

  • 554 Views
  • 3 replies
  • 0 likes

Hacked account

What should i do when my premium account has been hacked?

Casual Listener

What should i do when my premium account has been hacked?

mohicans

Casual Listener

395 Views

2 replies

0 likes

  • 395 Views
  • 2 replies
  • 0 likes

Brauche Hilfe bei Spotify fürs Android

Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett ausschalte und wieder anmache und Spotify öffne dann...

Newbie

Ich habe seit neustem Probleme mit Spotify auf meinem Handy. Da ich Spotify Premium habe, habe ich meine Playlist heruntergeladen. und kann dann auch Offline hören doch wenn ich mein Handy komplett a...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Spotify is extra slow, does not respond, undownloads playlists etc.

For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often when i start spotify, i need 3 to 5 minutes until i ...

Casual Listener

For a few weeks my spotify has become really bad. Normally when i left the house, i would just start up spotify and then shuffle one of my playlists. Nowadays this has turned into a struggle. Often w...

597 Views

0 replies

2 likes

  • 597 Views
  • 0 replies
  • 2 likes

Unsave From Android Notification Bug

The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song, indicating the change by returning to a +, but it ...

Regular

The unsave button does not work in the Android Notification pane. You can tap the + symbol, which becomes a √, indicating the track has been saved to your music. Tapping the √ should remove the song,...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Can not get the 99cents 4 3 months

Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it what is wrong can anybody help me thank you

Gig Goer

Can someone please help me I cannot get to the 99 Cent free for 3 months premium Spotify it is saying that I that I am ineligible for it now with Spotify email me a email saying that I could get it w...

richiebr88

Gig Goer

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

Navigate through Spotify with pad, joystick,...

Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much attention to the phone.Navigating through Spotify list...

Casual Listener

Hello, I use a mini bluetooth gamepad attached to the steering wheel of my car to control some phone features while driving without having to use the touchscreen and thus avoiding paying too much att...

1042 Views

0 replies

1 likes

Android 5.0.1 pad navigation
  • 1042 Views
  • 0 replies
  • 1 likes

Solved!! Can not get the 99cents 4 3 months

Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that

Gig Goer

Spotfire wrote me an email saying that I could get Spotify premium for $0.99 for 3 months what is wrong it is not working it says unfortunately I'm unavailable for that

richiebr88

Gig Goer

1007 Views

5 replies

0 likes

  • 1007 Views
  • 5 replies
  • 0 likes

Shuffle could be better

Why is it that, when I have Spotify Premium on shuffle, I only get a very limited number of songs played over and over. Why can't the shuffle feature be improved, so that all the songs are played, like with other music services?

Newbie

Why is it that, when I have Spotify Premium on shuffle, I only get a very limited number of songs played over and over. Why can't the shuffle feature be improved, so that all the songs are played, li...

Shirokii

Newbie

398 Views

1 replies

2 likes

  • 398 Views
  • 1 replies
  • 2 likes

Pressing play on an Android Wear device resumes music on the phone, not on a Spotify Connect device

The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an Android Wear device, such as a smartwatch. However, y...

Music Fan

The Spotify app for Android allows controlling the music playing on a desktop computer, console or the like via Spotify Connect. Similarly, the app allows controlling the music on the phone via an An...

418 Views

0 replies

0 likes

android wear
  • 418 Views
  • 0 replies
  • 0 likes

You can see the lyrics on the cell as in the computer?

You can see the lyrics on the cell as in the computer? Becouse I want see the letters

Newbie

You can see the lyrics on the cell as in the computer? Becouse I want see the letters

Joe

Community Legend

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

Allways Shuffle!

I´ve a problem on my Android divece.Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion.What kann i do? I have no Premium.

Newbie

I´ve a problem on my Android divece. Shuffle is allways activated and if i´d like to deactevate it there comes a massage you need Premium to use this funktion. What kann i do?   I have no Pr...

Joe

Community Legend

441 Views

1 replies

0 likes

  • 441 Views
  • 1 replies
  • 0 likes

Running Offline

Hi, I can't put playlists running in offline mode.Can you tell me why? If I only can use this feature in online mode, is useless for me. Best regards

Casual Listener

Hi, I can't put playlists running in offline mode. Can you tell me why?   If I only can use this feature in online mode, is useless for me.     Best regards

P186949

Newbie

1481 Views

4 replies

0 likes

  • 1481 Views
  • 4 replies
  • 0 likes

Premium summer discount

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summer discount??

Casual Listener

I just bought premium summer discount , (3 months for $9.99) but when I got my receipt it said I just got regular premium for 9.99 and will be charged monthly. How do I know if I really got the summe...

674 Views

0 replies

0 likes

Payment
Premium
summer
  • 674 Views
  • 0 replies
  • 0 likes

Problem with my music

Good Morning! I have a very serious problem: I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???

Newbie

Good Morning! I have a very serious problem:   I have Spotify Premium and often nothing, playlists are added to my music without my having done anything! What can it be? Can someone help me???

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Spotify Connect Problem

Hello, I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I see second device which called XT-1040 but I have no idea ab...

Newbie

Hello,   I have a serious problem with spotify connect. While I listen my tracks, suddenly it asks select your mobile and it changes the track that I listen. When it asks select your mobile I ...

355 Views

0 replies

0 likes

  • 355 Views
  • 0 replies
  • 0 likes

"You can download to a maximum of three devices"

I use Spotify premium for over a year now, and today I got the worst surprise ever out of the blue on my phone: I was unaware of this limit, but anyway I don't use more than three devices. I checked my account and here's the proof I am NOT using more...

Regular

I use Spotify premium for over a year now, and today I got the worst surprise ever out of the blue on my phone:       I was unaware of this limit, but anyway I don't use more t...

mgomar_790

Newbie

896 Views

2 replies

0 likes

  • 896 Views
  • 2 replies
  • 0 likes

Albums only partially downloading

I have selected a number of albums to be downloaded to my device. Some of these claim to have been downloaded completely - the arrow beside them is green, and they show up in Albums if I filter to show only downloads. Yet none of them seem to have do...

Regular

I have selected a number of albums to be downloaded to my device. Some of these claim to have been downloaded completely - the arrow beside them is green, and they show up in Albums if I filter to sh...

decibel1

Newbie

1180 Views

2 replies

2 likes

  • 1180 Views
  • 2 replies
  • 2 likes

The song "Blessings" from Chance's new album: Coloring Book

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tracks. Is this a bug with spotify or just my phone???...

Newbie

My galaxy s6 edge fails to recognize that Blessings and Blessings are 2 different tracks on the same album. It always plays the same one for both, but I actually want to listen to the 2 DIFFERENT tra...

adamantwinds

Casual Listener

587 Views

1 replies

2 likes

  • 587 Views
  • 1 replies
  • 2 likes