Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1553 Views

0 replies

6 likes

  • 1553 Views
  • 0 replies
  • 6 likes

Solved!! Spotify slow startup after local media added

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...

Regular

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months.  I uninstalled spotify loads and re-synched my files but...

Geisthiro

Regular

497 Views

3 replies

0 likes

  • 497 Views
  • 3 replies
  • 0 likes

Got error message of having more than 3 devices

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...

Newbie

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...

Hubo

Community Legend

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Too many devices - spotify connect

Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?

Regular

Dear all,  Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...

Paulvdheide

Regular

1688 Views

2 replies

0 likes

Connect
devices
google cast
Samsung s7 edge
  • 1688 Views
  • 2 replies
  • 0 likes

Solved!! New playlist doesn´t show on my mobile

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika

Casual Listener

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please!   Fredrika

SparkySharky52

Casual Listener

2713 Views

3 replies

0 likes

  • 2713 Views
  • 3 replies
  • 0 likes

I can't press button to download

If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just pushes my button back and it just won't download th...

Newbie

If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just ...

359 Views

0 replies

0 likes

  • 359 Views
  • 0 replies
  • 0 likes

No puedo sincronizar mi musica local del PC con mis dispositivos

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...

Newbie

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...

richardo77

Newbie

2201 Views

1 replies

0 likes

  • 2201 Views
  • 1 replies
  • 0 likes

Can't play videos outside of Spotify/Can't listen to musix without Premium

When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't select the song, I had to use shuffleplay, another issue...

Newbie

When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't selec...

457 Views

0 replies

0 likes

  • 457 Views
  • 0 replies
  • 0 likes

Mobile app using Gb of data

I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service for a year). So we gave up on Vodafone fixing their...

Visitor

I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service ...

user-removed

Not applicable

1359 Views

5 replies

0 likes

  • 1359 Views
  • 5 replies
  • 0 likes

Spotify facebook linked to wrong account

I would like to connect my facebook to my Spotify account but it says it is linked with another account.I had a trial account in the past but I have forgotten the username and cannot access it. Is there any way around this issue?

Regular

I would like to connect my facebook to my Spotify account but it says it is linked with another account. I had a trial account in the past but I have forgotten the username and cannot access it. I...

Joe

Community Legend

749 Views

3 replies

0 likes

  • 749 Views
  • 3 replies
  • 0 likes

Solved!! My music stops after each track

Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in the background. I am on a Samsung s6

Visitor

Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in ...

Joe

Community Legend

728 Views

3 replies

0 likes

stops
track problem
  • 728 Views
  • 3 replies
  • 0 likes

Songs doesn't play in order

I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I have Premium and I am listening on Android. Thank ...

Visitor

I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I...

user-removed

Not applicable

484 Views

5 replies

0 likes

  • 484 Views
  • 5 replies
  • 0 likes

Problem with saved music

Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings in "memory" the space is obviously taken, I've trie...

Regular

Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings ...

osornios

Spotify Star

552 Views

5 replies

1 likes

  • 552 Views
  • 5 replies
  • 1 likes

why?

Why does my spotify let me add songs but it won't download any of them for offline use?

Newbie

Why does my spotify let me add songs but it won't download any of them for offline use?

Hubo

Community Legend

246 Views

1 replies

0 likes

  • 246 Views
  • 1 replies
  • 0 likes

Can I avoid downloading all my songs again in my android phone?

Hi I have spotify premium installend in my pc and in my android phone, and I was wondering if i could just send all my downloaded songs form my pc to my android phone through USB so I can avoid having to downloading again (I don't have a very good co...

Regular

Hi I have spotify premium installend in my pc and in my android phone, and I was wondering if i could just send all my downloaded songs form my pc to my android phone through USB so I can avoid havin...

DevilGLadiator

Regular

503 Views

2 replies

0 likes

  • 503 Views
  • 2 replies
  • 0 likes

Music doesn't play

I select play, then the music plays for about half of a second then pauses again. Anyone know what to do? This has been happening for a week and it's agitating because I'm paying for premium.

Newbie

I select play, then the music plays for about half of a second then pauses again. Anyone know what to do? This has been happening for a week and it's agitating because I'm paying for premium.

Joe

Community Legend

290 Views

1 replies

0 likes

  • 290 Views
  • 1 replies
  • 0 likes

Solved!! Spotify really slow since update

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

Newbie

Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?

desnewell

Casual Listener

1260 Views

4 replies

2 likes

slow
  • 1260 Views
  • 4 replies
  • 2 likes

Solved!! "you appear to be logging in to spotify from a different country "

Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no further. Maybe it's because I downloaded Spotify in the U...

Visitor

Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no furthe...

Joe

Community Legend

55286 Views

27 replies

0 likes

Guatemala
  • 55286 Views
  • 27 replies
  • 0 likes

Local File help on Android

I have some local files on my desktop that can be played through spotify on the desktop, i have added some to a playlist that I want to be able to listen to on my phone (I am a premium user). However when I follow the procedure of going onto that pla...

Newbie

I have some local files on my desktop that can be played through spotify on the desktop, i have added some to a playlist that I want to be able to listen to on my phone (I am a premium user).  ...

Joe

Community Legend

1147 Views

3 replies

1 likes

local files
Local files for Spotify Mobile
  • 1147 Views
  • 3 replies
  • 1 likes

how best to download playlist onto android to play offline ?

Help am new to spotify...just made myself a playlist on my android phone, go to download it and its taking forever and using heaps of data...whats the best way to get music on your android phone so you can play later without internet connection..? I ...

Casual Listener

Help am new to spotify...just made myself a playlist on my android phone, go to download it and its taking forever and using heaps of data...whats the best way to get music on your android phone so y...

Tracy10

Casual Listener

3392 Views

6 replies

0 likes

  • 3392 Views
  • 6 replies
  • 0 likes