Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Como personalizar a ordem de uma playlis?
Como personalizar a ordem de uma playlis?
271 Views
0 replies
0 likes
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but...
Regular
497 Views
3 replies
0 likes
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...
Community Legend
451 Views
1 replies
0 likes
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...
Regular
1688 Views
2 replies
0 likes
I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika
I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika
Casual Listener
2713 Views
3 replies
0 likes
If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just pushes my button back and it just won't download th...
If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just ...
359 Views
0 replies
0 likes
No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...
No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...
Newbie
2201 Views
1 replies
0 likes
When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't select the song, I had to use shuffleplay, another issue...
When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't selec...
457 Views
0 replies
0 likes
I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service for a year). So we gave up on Vodafone fixing their...
I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service ...
Not applicable
1359 Views
5 replies
0 likes
I would like to connect my facebook to my Spotify account but it says it is linked with another account.I had a trial account in the past but I have forgotten the username and cannot access it. Is there any way around this issue?
I would like to connect my facebook to my Spotify account but it says it is linked with another account. I had a trial account in the past but I have forgotten the username and cannot access it. I...
Community Legend
749 Views
3 replies
0 likes
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in the background. I am on a Samsung s6
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in ...
Community Legend
728 Views
3 replies
0 likes
I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I have Premium and I am listening on Android. Thank ...
I have several saved playlists and album but all of a sudden so will not play songs as usual. Although I do not press shuffle. Can anyone help me please? I have had this problem during a long time. I...
Not applicable
484 Views
5 replies
0 likes
Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings in "memory" the space is obviously taken, I've trie...
Recently I updated to the Spotify latest version, ever since if I run out of battery when or restart my phone I open the app, and the album's are not recognised as downloaded even though in settings ...
Spotify Star
552 Views
5 replies
1 likes
Why does my spotify let me add songs but it won't download any of them for offline use?
Why does my spotify let me add songs but it won't download any of them for offline use?
Community Legend
246 Views
1 replies
0 likes
Hi I have spotify premium installend in my pc and in my android phone, and I was wondering if i could just send all my downloaded songs form my pc to my android phone through USB so I can avoid having to downloading again (I don't have a very good co...
Hi I have spotify premium installend in my pc and in my android phone, and I was wondering if i could just send all my downloaded songs form my pc to my android phone through USB so I can avoid havin...
Regular
503 Views
2 replies
0 likes
I select play, then the music plays for about half of a second then pauses again. Anyone know what to do? This has been happening for a week and it's agitating because I'm paying for premium.
I select play, then the music plays for about half of a second then pauses again. Anyone know what to do? This has been happening for a week and it's agitating because I'm paying for premium.
Community Legend
290 Views
1 replies
0 likes
Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?
Hi I recently updated to the latest app on my Galaxy s5. Now Spotify is taking ages to load initially, finding playlist etc. Will this be fixed?
Casual Listener
1260 Views
4 replies
2 likes
Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no further. Maybe it's because I downloaded Spotify in the U...
Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no furthe...
Community Legend
55286 Views
27 replies
0 likes
I have some local files on my desktop that can be played through spotify on the desktop, i have added some to a playlist that I want to be able to listen to on my phone (I am a premium user). However when I follow the procedure of going onto that pla...
I have some local files on my desktop that can be played through spotify on the desktop, i have added some to a playlist that I want to be able to listen to on my phone (I am a premium user). ...
Community Legend
1147 Views
3 replies
1 likes
Help am new to spotify...just made myself a playlist on my android phone, go to download it and its taking forever and using heaps of data...whats the best way to get music on your android phone so you can play later without internet connection..? I ...
Help am new to spotify...just made myself a playlist on my android phone, go to download it and its taking forever and using heaps of data...whats the best way to get music on your android phone so y...
Casual Listener
3392 Views
6 replies
0 likes
