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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35761 Views
  • 64 replies
  • 25 likes
  • 35761 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873970 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873970 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25548 Views
  • 3 replies
  • 0 likes
  • 25548 Views
  • 3 replies
  • 0 likes

Solved!! Moving local files

Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how there is the "local files" option?Thanks

  • Casual Listener
  • Is it possible to move already downloaded local files directly from your phone to Spotify? For example if I download a mixtape on Datpiff is there a way to upload it to Spotify, like on desktop how t...
  • GionelIbarra
  • Casual Listener
  • 1833 Views
  • 4 replies
  • 0 likes
  • 1833 Views
  • 4 replies
  • 0 likes

Spotify closes sudenly

I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?

  • Newbie
  • I cant use The app. Last time i use it was yesterday. I reinstalled The app and it keeps closing up. I have spotify premium... could it be payment issues?
  • osornios
  • Spotify Star
  • 315 Views
  • 1 replies
  • 1 likes
  • 315 Views
  • 1 replies
  • 1 likes

How do I find hidden playlist?

How do I find playlists that I've made hidden and secret? I've searched everywhere on my phone and pc on my account and can't find them anywhere. Please help!

  • Newbie
  • How do I find playlists that I've made hidden and secret? I've searched everywhere on my phone and pc on my account and can't find them anywhere. Please help!
  • Bittencourt
  • Spotify Star
  • 15143 Views
  • 1 replies
  • 0 likes
  • 15143 Views
  • 1 replies
  • 0 likes

Can't create playlist

Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is getting when just trying to add a song to a brand ...

  • Casual Listener
  • Hello. She downloaded the app on her android phone using a free account. I wasn't able to add the tags needed as it wouldn't accept for some reason android etc. I have attached the screens hot she is...
  • dinomight
  • Spotify Star
  • 2990 Views
  • 5 replies
  • 0 likes
  • 2990 Views
  • 5 replies
  • 0 likes

Wiko - Trouble connecting

hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I have a remaining space for offline device. I suppos...

  • Casual Listener
  • hi, I just got a Wiko phone and connected to my account, I can go on my account but not the actual premium one, the old not-premium one. I made sure to use the right username and password and that I ...
  • __debaser
  • Casual Listener
  • 336 Views
  • 2 replies
  • 0 likes
  • 336 Views
  • 2 replies
  • 0 likes

Problème de connexion

Bonjour,Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien.Une solution ?

  • Newbie
  • Bonjour, Impossible de me connecter, cela m'indique que je ne suis pas dans le bon pays. Effectivement, je suis en Bulgarie, mais avant ça marchait très bien. Une solution ?
  • Hubo
  • Community Legend
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Music stops and Spotify screen goes black

While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then restart the app. It has only been happening for abo...

  • Casual Listener
  • While listening to my music , the music suddenly stops. When I unlock my phone to figure out why, the Spotify app screen is completely black I have to completely close the app. Wait 2 or 3 min. Then ...
  • Joe
  • Community Legend
  • 1239 Views
  • 5 replies
  • 0 likes
  • Spotify crashing Android
  • 1239 Views
  • 5 replies
  • 0 likes

Serious issues on Xperia Z5c

I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes continuously, basic functioning, overheats, slowness,...

  • Casual Listener
  • I have the latest Xperia which I keep updated with a brand new Samsung memory card with ample space for thousands of songs. Yet, the spotify app has had impacts on my phone since I got it: Crashes co...
  • Joe
  • Community Legend
  • 266 Views
  • 3 replies
  • 0 likes
  • 266 Views
  • 3 replies
  • 0 likes

Automatic closed app Android 6.0 Moto E - BR

Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.

  • Newbie
  • Spotify closed automatic in cell Moto E 16gb, after 10 or 15 minutes this reproduction.
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Can I move the SD Card to other device instead to start download?

I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted SD Card?

  • Casual Listener
  • I want to use the same SD Card that I have in my Note5 to my Android Car System instead to download again the same playlist? There´s a way that I can tell Spotify on the device to "read" the inserted...
  • DJ-BBASS
  • Casual Listener
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes

Spotify uses SD card for downloads but phone shows as internal memory being used

I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. However when I look at my storage my internal phone...

  • Regular
  • I have a Samsung Galaxy S4 running Android 5.0.1 with 8 GB of internal memory and a 64 GB SD card. I can download hundreds of songs to my phone no problem so I believe they are going to the SD card. ...
  • graphic_jazz
  • Regular
  • 473 Views
  • 2 replies
  • 0 likes
  • 473 Views
  • 2 replies
  • 0 likes

supermegaandrea@gmail.com

Ho perso il mio account perché non mi fa accedere più da facebook

  • Newbie
  • Ho perso il mio account perché non mi fa accedere più da facebook
  • 582 Views
  • 0 replies
  • 0 likes
  • 582 Views
  • 0 replies
  • 0 likes

Solved!! Spotify 1.1.0.113 crashes nonstop in HTC One M8

Hello, Yesterday I updated Spotify to 1.1.0.113 and it's crashing all the time, making it unusable on a HTC One M8. Is there any way to fix this? I have a premium account and can't use it on my phone at the moment. Thank you.

  • Casual Listener
  • Hello,   Yesterday I updated Spotify to 1.1.0.113 and it's crashing all the time, making it unusable on a HTC One M8.   Is there any way to fix this? I have a premium account and ca...
  • molly19
  • Newbie
  • 2584 Views
  • 7 replies
  • 1 likes
  • 2584 Views
  • 7 replies
  • 1 likes

Sharing a song in Spotify with non-Facebook users

I don't have Facebook and neither does the user I was to share music with. We have both found and followed each other and restarted our spotify accounts. When I go to share music it doesn't not work. I type the user in and a message but the send butt...

  • Newbie
  • I don't have Facebook and neither does the user I was to share music with. We have both found and followed each other and restarted our spotify accounts. When I go to share music it doesn't not work....
  • osornios
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Solved!! Payment option

Hi. Just purched 3 mounths with premium on a store in norway. Used to be a payment option called "reedem your code" but now it's gone. The only options now is: "credit card" "paypal" and "paysafe card"

  • Casual Listener
  • Hi. Just purched 3 mounths with premium on a store in norway. Used to be a payment option called "reedem your code" but now it's gone. The only options now is: "credit card" "paypal" and "paysafe car...
  • osornios
  • Spotify Star
  • 468 Views
  • 3 replies
  • 0 likes
  • 468 Views
  • 3 replies
  • 0 likes

Hide / Prevent Access to Spotify Settings section of app

Is there any way to prevent friends accessing my account settings when using my spotify account at a party?

  • Newbie
  • Is there any way to prevent friends accessing my account settings when using my spotify account at a party?
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Descargas a dispositivo

El problema que encuentro es en un telefono Samsung S4 que uso sólo para musica. La musica que descargo, para que esté disponible offline, al día siguiente de haber realizado la descarga, "desaparece" del dispositivo. Y tengo que volver a descargarla...

  • Newbie
  • El problema que encuentro es en un telefono Samsung S4 que uso sólo para musica. La musica que descargo, para que esté disponible offline, al día siguiente de haber realizado la descarga, "desaparece...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes