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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • agulab
  • Newbie
  • 7091 Views
  • 39 replies
  • 16 likes
  • 7091 Views
  • 39 replies
  • 16 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 861878 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 861878 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 22634 Views
  • 3 replies
  • 0 likes
  • 22634 Views
  • 3 replies
  • 0 likes

Android marshmello

Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.

  • Newbie
  • Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.
  • DasPeter
  • Community Legend
  • 330 Views
  • 1 replies
  • 0 likes
  • Android marsmello with motorola x pure phone.
  • 330 Views
  • 1 replies
  • 0 likes

Using spotify at funeral

Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn spotify tracks onto CD? What other options would we ...

  • Newbie
  • Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn s...
  • DasPeter
  • Community Legend
  • 1005 Views
  • 2 replies
  • 0 likes
  • 1005 Views
  • 2 replies
  • 0 likes

Can't go back

I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I change this? I know my friends that have iphones can go...

  • Newbie
  • I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I chan...
  • Daniel
  • Community Legend
  • 2211 Views
  • 1 replies
  • 0 likes
  • 2211 Views
  • 1 replies
  • 0 likes

not enough storage to download app

all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download anymore: 'didnt find enough storage to download' it sa...

  • Newbie
  • all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download any...
  • Daniel
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Solved!! AFTER UPGRADING TO MARSHMALLOW (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.

I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a hard reset of the OS which I did, and after re-installing a fresh version o...

  • Casual Listener
  • I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a...
  • user-removed
  • Not applicable
  • 3573 Views
  • 3 replies
  • 0 likes
  • 3573 Views
  • 3 replies
  • 0 likes

I can't download songs when the screen turns off

Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...

  • Newbie
  • Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...
  • utack2
  • Gig Goer
  • 375 Views
  • 1 replies
  • 0 likes
  • Android 6.0
    Premium
    Samsung Galaxy S6 edge+
  • 375 Views
  • 1 replies
  • 0 likes

Log in to reset password

It state's that there Is a space in email address when entered but there is not.

  • Newbie
  • It state's that there Is a space in email address when entered but there is not.
  • osornios
  • Spotify Star
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Crashing and forgetting artists

Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be both clueless and very slow replying to me. Why isn't ther...

  • Visitor
  • Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application.  I have tried getting in touch with Spotify Cares, but they seem to be b...
  • user-removed
  • Not applicable
  • 828 Views
  • 28 replies
  • 0 likes
  • 828 Views
  • 28 replies
  • 0 likes

Casting from spotify and play to a bluetooth device simultaneously.

Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who has the solution? I use a Samsung s5 galaxy phone.

  • Casual Listener
  • Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who...
  • bjornerik
  • Casual Listener
  • 2453 Views
  • 2 replies
  • 0 likes
  • 2453 Views
  • 2 replies
  • 0 likes

Spotify app wont open in s5

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

  • Newbie
  • It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen
  • Daniel
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Waiting to download - local files

Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thus far:1. Made a playlist and moved taylor Swift as a local file to th...

  • Newbie
  • Hi everyone i really need some help!   Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download".   Here is what i have done thu...
  • Daniel
  • Community Legend
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

sync the music on cell phone

I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ?Hope someone can help me Thanks Per Rind

  • Newbie
  • I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ? Hope someone can help me Thanks Per Rind
  • osornios
  • Spotify Star
  • 7831 Views
  • 4 replies
  • 0 likes
  • 7831 Views
  • 4 replies
  • 0 likes

Continuously freezes on S7

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7

  • Newbie
  • Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...
  • Daniel
  • Community Legend
  • 2814 Views
  • 3 replies
  • 0 likes
  • 2814 Views
  • 3 replies
  • 0 likes

Help with downloading music to my android phone

How do you download music from within the spotify app to an android phone? I don't know how!

  • Newbie
  • How do you download music from within the spotify app to an android phone? I don't know how!
  • TBaby33
  • Newbie
  • 47921 Views
  • 4 replies
  • 9 likes
  • 47921 Views
  • 4 replies
  • 9 likes

greyed out tracks on web player but not on android.

have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?

  • Casual Listener
  • have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

How do you get lyrics on Spotify app WITHOUT MUSIXMATCH?

Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which worked fine for many months. But now Musixmatch now has ad...

  • Music Fan
  •  Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which w...
  • MattSuda
  • Spotify Star
  • 2326 Views
  • 1 replies
  • 0 likes
  • 2326 Views
  • 1 replies
  • 0 likes

Can't Play Songs Over Cellular Network

Having an issue where songs will play for the first 10 seconds or so then will cancel.Going into notification suggests that the phone has no internet connection but have no connection issues with other apps.Phone will play songs over wifi network but...

  • Regular
  • Having an issue where songs will play for the first 10 seconds or so then will cancel. Going into notification suggests that the phone has no internet connection but have no connection issues with o...
  • Nyaification
  • Regular
  • 769 Views
  • 8 replies
  • 0 likes
  • 769 Views
  • 8 replies
  • 0 likes

Solved!! downloading local files

I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list. Music is important in my life, so I have listen to...

  • Visitor
  • I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list....
  • charlzy999
  • Newbie
  • 712 Views
  • 2 replies
  • 0 likes
  • 712 Views
  • 2 replies
  • 0 likes

I made a horrible mistake

I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?

  • Newbie
  • I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?
  • Daniel
  • Community Legend
  • 206 Views
  • 2 replies
  • 0 likes
  • 206 Views
  • 2 replies
  • 0 likes

Help me.

I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back into spotify on my new phone and my whole playlist is...

  • Newbie
  • I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back in...
  • Daniel
  • Community Legend
  • 163 Views
  • 1 replies
  • 0 likes
  • 163 Views
  • 1 replies
  • 0 likes