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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Facebook

How can you disconnect from your Facebook account without a desktop ? Is there an app or something I can use ?

Newbie

How can you disconnect from your Facebook account without a desktop ? Is there an app or something I can use ?

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Download ALL???

Just did a factory reset on my HTC One m8 and now I have to download my playlists again. Is there a way to download all? Currently, I have to download each playlist individually.....Over 500 of them!

Newbie

Just did a factory reset on my HTC One m8 and now I have to download my playlists again. Is there a way to download all? Currently, I have to download each playlist individually.....Over 500 of them!

Joe

Community Legend

465 Views

1 replies

0 likes

download playlist
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Playback Glitch (Only one genre plays from my multi genre playlist)

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half of them are country. When I try to re-shuffle on my...

Newbie

For some reason when I use Spotify on my S6 Edge to control playback of Spotify on my PC, Spotify will only play country music from my playlist. My playlist consists of over 2000 songs and only half ...

rastinmajera

Newbie

656 Views

1 replies

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Downloaded playlists keep being deleted

I have a playlist downloaded on my phone with 200+ songs and every month or so they get deleted from my phone. I still have the option to stream it but my mobile data situation isn't the greatest. I've done the offline playlist troubleshooting but th...

Newbie

I have a playlist downloaded on my phone with 200+ songs and every month or so they get deleted from my phone. I still have the option to stream it but my mobile data situation isn't the greatest. I'...

Joe

Community Legend

386 Views

1 replies

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Pago en oxxo

Necesito ayuda, eh realizado mi pago con paypal y mi cuenta no cambia a premium, que puedo o debo hacer??

Newbie

Necesito ayuda, eh realizado mi pago con paypal y mi cuenta no cambia a premium, que puedo o debo hacer??

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android auto can't scroll backwards

in android auto, when I select a playlist, I can't go to the last track of the playlist - the last track button has been replaced by the shuffle button???

Newbie

in android auto, when I select a playlist, I can't go to the last track of the playlist - the last track button has been replaced by the shuffle button???

327 Views

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Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Casual Listener

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Joe

Community Legend

309 Views

1 replies

0 likes

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Downloading over cellular doesn't work but apparently it's my only option.

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

Casual Listener

Spotify is telling me to go to settings to download the Playlist over cellular. So I flip that on and it still tells me the same thing...

441 Views

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Reached maximum downloads

If I'm paying for premium why am I having maximum number of downloads reached?

Casual Listener

If I'm paying for premium why am I having maximum number of downloads reached?

Treelady

Newbie

1302 Views

7 replies

1 likes

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premium and playlist gone!

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Visitor

Upgraded my phone and lost premium and playlist need help recovering and NOT getting it!!

Joe

Community Legend

380 Views

1 replies

0 likes

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Automatically log out and can't log in again!!

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time. Even trying to create new account and log in but it still does not work at all. The error message is appeared that ....

Casual Listener

My spotify app in samsung phone was automatically logged out 2 days ago. I hav been trying to log in again and again since that time.  Even trying to create new account and log in but it still ...

Raunaq

Newbie

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4 replies

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Solved!! Android app won't leave ad

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I denied the pop-up, it brought me to my playlist, b...

Visitor

So I opened up the Android phone app and I was immediately brought to the screen that appears to play a video to skip ads. However, when I pressed play, it brought me to an pop-up for premium. When I...

Bittencourt

Spotify Star

794 Views

1 replies

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an old account

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been paying for it the last 2 months and can't use it. ...

Visitor

I have an old account which I don't have email access to or anything. I am a premium member on the account I have the credit card and the username of the account. It's on my old phone and i have been...

user-removed

Not applicable

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4 replies

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Account
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Can't Purchase the Spotify Premium

Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: Shoutaroukimoto@gmail.com

Newbie

Please help me I want to Purchase the Spotify Premium I have enough load Balance ro Purchase it but I can't buy it. Please reply Asap. To my email.: Shoutaroukimoto@gmail.com

Hugodpr99

Newbie

532 Views

1 replies

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need help
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"Podcasts and Videos" category missing using latest Spotify App

Hi, I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858). Though being logged in, I can`t see the "podcasts and videos" category when clicking on "browse". Is this a known problem? Ca...

Newbie

Hi,   I`m a Spotify Premium User on a Samsung running Android 4.2.2 and downloaded the latest Spotify App (Version 5.4.0.858).   Though being logged in, I can`t see the "podcasts and vi...

358 Views

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Cancelling subscription

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

Newbie

Im trying to cancel my subscription and it asks me to sign in with fb to continue but then it tells me something has gone wrong so i cant ever cancel it! Someone please help!

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Playlists

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account on Spotify premium. Is there a way to transfer ever...

Casual Listener

Ok..... so I just signed up for family premium and my wife and kids have their own accounts now. We've been members of Spotify pretty much since the beginning and have always shared the same account ...

user-removed

Not applicable

398 Views

1 replies

0 likes

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Downloading

Just got a LG V10, and can't get spotify to download, any suggestions.

Newbie

Just got a LG V10, and can't get spotify to download, any suggestions.

207 Views

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Locally saved files won't play on smartphone

Hello guys, so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact.I synchronize the folder with the music tracks on my desktop computer and then add them to a playlist.On my phone i make sure the Playlist is...

Newbie

Hello guys,   so i have the problem that i can't listen to any of my locally saved songs on my Sony Z3 Compact. I synchronize the folder with the music tracks on my desktop computer and then ...

202 Views

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Profile

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

Visitor

Trying to post profile picture will not let me trying tout connect to fb will not let me and I all ready checked this app isn't on fb but it's saying it is can anyone help please?????????

191 Views

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