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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42335 Views
  • 65 replies
  • 25 likes
  • 42335 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877963 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877963 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26345 Views
  • 4 replies
  • 0 likes
  • 26345 Views
  • 4 replies
  • 0 likes

Playlists

I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?

  • Visitor
  • I had 4 different playlist. I haven't been on Spotify in a couple of days. Today, Friday July 15th I go to spotify and, I now have lost all 4 playlist. WHERE DID THEY GO ?
  • EilerWessel
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Missing playlists... Please help

All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed]Lost without music

  • Casual Listener
  • All music was available on my premium, till about an hour ago,.now all music, which has taken hours and hours has disappeared, please help, call would be nice ,Kimberly @ [phone number removed] ...
  • EilerWessel
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Spotify in car sync

Hi, I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses much of my battery. This is totally unnecessary for me. Ca...

  • Regular
  • Hi,  I've a big problem. Using Spotify on my android car radio with my premium account. Everytime I'm driving with my car and hearing to Spotify, this app starts on my smartphone, too and uses ...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Can't login on a Sony Xperia Z5

I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling me that it is an invalid password or username.I have...

  • Casual Listener
  • I got an email prompting me to change my password. I went to the Spotify site and did that. I have verified that my login is correct through the website multiple times however the app keeps telling m...
  • smasterhatch
  • Casual Listener
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

Artists not showing up in search

Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, but they don't show up in the search results. I under...

  • Casual Listener
  • Sometimes, when I type in certain artists' names, they don't show up, and I have to try and find them by using the RELATED ARTISTS feature, which is irritating. I mean, they ARE listed on Spotify, bu...
  • 407 Views
  • 0 replies
  • 0 likes
  • 407 Views
  • 0 replies
  • 0 likes

how many songs can I download on my phone?

I use to have an account in the US but i moved to Colombia, in the US i could download up to 10.000 songs, in here i dont know why but I have reached the maximun, how can I know how many songs do I downloaded? and why it is least than in the US?

  • Newbie
  • I use to have an account in the US but i moved to Colombia, in the US i could download up to 10.000 songs, in here i dont know why but I have reached the maximun, how can I know how many songs do I d...
  • Joe
  • Community Legend
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Nesecito ayuda..!!

Tengo cuenta premium, cada vez que descargo música y se guarda en mi tarjeta Sd. Para poder reproducirlo en modo Offine.Después de un tiempo la aplicación no me permite reproducir la música obligando a descargar nuevamente... ¿Que esta pasando?

  • Newbie
  • Tengo cuenta premium, cada vez que descargo música y se guarda en mi tarjeta Sd. Para poder reproducirlo en modo Offine. Después de un tiempo la aplicación no me permite reproducir la música obligan...
  • Bittencourt
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

HTC One M9 won't let me log in

Hi,I have been a Spotify user for only a few weeks. On yesterday, my HTC One M9 logged me off and I can't log back in despite changing the password a couple of times...I get an error message. I can log in on my Windows desktop and my Lenovo android t...

  • Newbie
  • Hi, I have been a Spotify user for only a few weeks. On yesterday, my HTC One M9 logged me off and I can't log back in despite changing the password a couple of times...I get an error message. I can...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

qwdwq

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  • Newbie
  • ax
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Stockage Fusionné Archos

Bonjour, je possède un Archos Diamond 50 et j'utilisais depuis longtemps l'option de stockage fusionné. Cela marchait très bien avec Spotify, hors depuis une mise à jour, Spotify reste noir et le message Aucun Stockage trouvé apparait. Dès que j'inva...

  • Newbie
  • Bonjour, je possède un Archos Diamond 50 et j'utilisais depuis longtemps l'option de stockage fusionné. Cela marchait très bien avec Spotify, hors depuis une mise à jour, Spotify reste noir et le mes...
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Account

Can't log in, should have 24mths with Vodafone, now not able to login

  • Newbie
  • Can't log in, should have 24mths with Vodafone, now not able to login
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

With my premium Spotify account and my raspberry pi with installed volumio it is not possible to

With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android app that can solve my problem.

  • Newbie
  • With my premium Spotify account and my raspberry pi with installed volumio it is not possible to stream with my android phone to my rasp. because ther is no airplay in android. Is there an android ap...
  • 427 Views
  • 0 replies
  • 1 likes
  • 427 Views
  • 0 replies
  • 1 likes

Spotify premium not working

Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use premium) ive logged in and out and have deleted an...

  • Casual Listener
  • Within the last week ive only been able to shuffle tracks but only on my phone. Today i purchased premium (twice! Second an accident since i didnt think the payment worked because i still couldnt use...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Software problems

Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a problem from forums it seems many people have. Wonde...

  • Casual Listener
  • Anyone know if spotify are going to fix all the bugs at any point. Have been using spotify on two android phones. S5 and S7 and despite reinstalls the software is leggy and often not responding...a p...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Volume dicreases, buzzy sound

I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone.I remove the software and downloaded again, then changed spotify to first settings. Nothing chan...

  • Newbie
  • I use samsung note 4. In this last week , after changing song to next, a little buzz and volume decreasing exists. I didnt happend in my tablet or iphone. I remove the software and downloaded again,...
  • 350 Views
  • 0 replies
  • 0 likes
  • Equalizer
    volume
  • 350 Views
  • 0 replies
  • 0 likes

Kickd off preimum

I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through the help pages to try get it sorted but cant figure o...

  • Visitor
  • I have lost everything on my spotify account, when to go use it and told me to log in again so i did and im back to free and lost all my music which took ages to get. Have tried everything through th...
  • jasonklein34
  • Newbie
  • 428 Views
  • 2 replies
  • 1 likes
  • 428 Views
  • 2 replies
  • 1 likes

Music playing

My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn my screen back on for the next song to play. I put a...

  • Newbie
  • My old downloaded music plays but whether I use WiFi or data no new shows play! I click on a song and it says it unavailable and if I'm playing a downloaded Playlist half way through I have to turn m...
  • 168 Views
  • 0 replies
  • 1 likes
  • 168 Views
  • 0 replies
  • 1 likes

Data being chewed up on android when streaming

So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot).Music streaming quality is set to normal, downloads are set to WiFi only and the estimations are that 1gb of data = 24hrs.S...

  • Newbie
  • So Spotify has eaten up a huge chunk of music, both times from a few hours of streaming music (as evidenced in the screenshot). Music streaming quality is set to normal, downloads are set to WiFi on...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes