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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386565 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8026 Views

0 replies

7 likes

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Solved!!Superuser Contribution Andoid update

Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.

Casual Listener

Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.

Agent10893

Casual Listener

640 Views

2 replies

0 likes

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Solved!! Premium account but can't play songs offline

Hi, I'm having a problem with spotify in my Galaxy S4 Mini... I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the songs without a internet connection... The songs are already d...

Casual Listener

Hi, I'm having a problem with spotify in my Galaxy S4 Mini...   I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the ...

nursyafinazk

Newbie

53598 Views

8 replies

0 likes

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Cannot get Spotify playlists to load

For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, settings, etc. Occassionally I can at least see the ...

Newbie

For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, s...

legacyofjustin

Casual Listener

308 Views

1 replies

0 likes

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Solved!! Out of order

I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on my computer and tablet it's still in the original o...

Casual Listener

I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on ...

_tiffany_k

Casual Listener

513 Views

2 replies

0 likes

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A ton of problems recently.

For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. Numerous times. As of last night, I downloaded all 761 songs ...

Newbie

For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5.  First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. N...

Joe

Community Legend

311 Views

1 replies

0 likes

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Music stops after every song

So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and out also has no effect

Newbie

So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and...

Joe

Community Legend

373 Views

1 replies

0 likes

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Solved!! No SD Card transfer option

Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...

Newbie

Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...

dark_turban

Newbie

1166 Views

2 replies

0 likes

Sd
storage
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Sincronización

Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas pero te conectas desde el computador o otro disposi...

Newbie

Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas ...

330 Views

0 replies

0 likes

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Solved!! Spotify scrolls to the top of the playlist

This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...

Casual Listener

This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...

Craigmac99

Newbie

13020 Views

23 replies

6 likes

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Offline Status Removed and Default Storage Changed AGAIN and AGAIN

This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...

Regular

This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me.  Furthermore, ...

LouThomas

Regular

1709 Views

7 replies

3 likes

storage sd card offline bug
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Cannot download Spotify Music App from Play Store

Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched...

Casual Listener

Hi guys,    I have my Google Account that I created long ago in Bangkok.  Now, I moved to Singapore. I subscribed premium account.  I could download the app on my Windows...

piyabut

Casual Listener

1590 Views

4 replies

0 likes

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Como personalizar a ordem de uma playlist?

Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!

Casual Listener

Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!

452 Views

0 replies

2 likes

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Solved!! Spotify slow startup after local media added

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...

Regular

I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months.  I uninstalled spotify loads and re-synched my files but...

Geisthiro

Regular

592 Views

3 replies

0 likes

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Got error message of having more than 3 devices

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...

Newbie

I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...

Hubo

Community Legend

495 Views

1 replies

0 likes

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Solved!!Superuser Contribution Too many devices - spotify connect

Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?

Regular

Dear all,  Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...

Paulvdheide

Regular

1949 Views

2 replies

0 likes

Connect
devices
google cast
Samsung s7 edge
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Solved!! New playlist doesn´t show on my mobile

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika

Casual Listener

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please!   Fredrika

SparkySharky52

Casual Listener

2814 Views

3 replies

0 likes

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I can't press button to download

If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just pushes my button back and it just won't download th...

Newbie

If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just ...

411 Views

0 replies

0 likes

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No puedo sincronizar mi musica local del PC con mis dispositivos

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...

Newbie

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...

richardo77

Newbie

2262 Views

1 replies

0 likes

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