Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
395362 Views
546 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to always be there, regardless of where I was when I lo...
A few days ago I noticed that if I'm not on the main "Now Playing screen" (I don't know what do you call it) when I lock my phone, when unlocking it, there's no widget on the lockscreen. It used to a...
Roadie
472 Views
1 replies
1 likes
I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has it happened?
I have a Premium account and I downloaded a lot of songs. Today I have restarted my mobile phone and then the songs that I had downloaded, now they aren't and I can't listen to them offline. Why has ...
Music Fan
465 Views
2 replies
0 likes
If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it's supposed to use my SD card which has 13,2 GB of ...
If I have closed spotify and want to open it again (lateron or immediately) I see a black screen and get a notification (that I can't click on) saying Spotify doesn't have storage space. How ever, it...
235 Views
0 replies
0 likes
Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.
Where is the android update that improves the ui bringing most elements to the bottom of the screen like the ios app.
Casual Listener
655 Views
2 replies
0 likes
Hi, I'm having a problem with spotify in my Galaxy S4 Mini... I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the songs without a internet connection... The songs are already d...
Hi, I'm having a problem with spotify in my Galaxy S4 Mini... I downloaded the app and signed for premium, picked my favorite songs, and toggled to "Available offline", but can't play the ...
Newbie
53673 Views
8 replies
0 likes
For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, settings, etc. Occassionally I can at least see the ...
For the last few weeks and with rare exceptions, I have received a scroll when I have tried to sign on to Spotify. Can get to main menu but it will scroll forever again when I hit songs, playlists, s...
Casual Listener
321 Views
1 replies
0 likes
I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on my computer and tablet it's still in the original o...
I've had Spotify for several years over several devices. I just put it on a new Samsung Galaxy 7 and my starred Playlist, everything is out of order. How do I fix that? It's only on my phone too, on ...
Casual Listener
522 Views
2 replies
0 likes
For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. Numerous times. As of last night, I downloaded all 761 songs ...
For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. N...
Community Legend
324 Views
1 replies
0 likes
So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and out also has no effect
So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and...
Community Legend
375 Views
1 replies
0 likes
Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...
Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...
Newbie
1180 Views
2 replies
0 likes
Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas pero te conectas desde el computador o otro disposi...
Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas ...
334 Views
0 replies
0 likes
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...
Newbie
13210 Views
23 replies
6 likes
Casual Listener
396 Views
2 replies
0 likes
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, ...
Regular
1790 Views
7 replies
3 likes
Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched...
Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows...
Casual Listener
1616 Views
4 replies
0 likes
Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
462 Views
0 replies
2 likes
Como personalizar a ordem de uma playlis?
Como personalizar a ordem de uma playlis?
308 Views
0 replies
0 likes
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but...
Regular
615 Views
3 replies
0 likes
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...
Community Legend
510 Views
1 replies
0 likes
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...
Regular
1982 Views
2 replies
0 likes
