Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375472 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. Numerous times. As of last night, I downloaded all 761 songs ...
For the past few weeks, I have nothing but problems with Spotify on my Galaxy S5. First off, I have done the steps provided to clear cache, uninstall, restart my phone, then install again. N...
Community Legend
301 Views
1 replies
0 likes
So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and out also has no effect
So I pay for a spotify subscription and after every song the music stops and does not start back up till I go into the app again I've tried deleting the app and reinstalling it as well logging in and...
Community Legend
369 Views
1 replies
0 likes
Guys,I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card.My cellphone is: Motorola 3rd GenAndroid version: 6.0Spotify version: 5.8.0.1029 ...
Guys, I don't know what's happening, don't know if the problem is on my Android, but in my Spotify app doesn't have the option to transfer the offline songs to a SD Card. My cellphone is: Motorol...
Newbie
1150 Views
2 replies
0 likes
Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas pero te conectas desde el computador o otro disposi...
Es una verdadera molesta spotify premium, no tenga la opción de hacer más configurable tu cuenta, me refiero que cada canción o artista que estuche queda un maldito historial de archivos, lo ocultas ...
325 Views
0 replies
0 likes
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top without me doing anything. I'm running Android 5.1.1 and...
This is white a new problem I've been having, but if I ever leave the playlist I'm playing (if, say, I switch to another app or exit the song list) the playlist automatically scrolls to the top witho...
Newbie
12827 Views
23 replies
6 likes
Casual Listener
384 Views
2 replies
0 likes
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, each time this occurs, my default storage location is cha...
This is about the FOURTH TIIME in the past month that my offline status has been removed from a nearly 3,000-track playlist with no intentional (or observed) intervention from me. Furthermore, ...
Regular
1632 Views
7 replies
3 likes
Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows Phone but I could not find it in Google Play Store on my Android Devices. I searched...
Hi guys, I have my Google Account that I created long ago in Bangkok. Now, I moved to Singapore. I subscribed premium account. I could download the app on my Windows...
Casual Listener
1578 Views
4 replies
0 likes
Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
Alguém consegue me ajudar como personalizar a ordem de uma playlist? Obrigado!
446 Views
0 replies
2 likes
Como personalizar a ordem de uma playlis?
Como personalizar a ordem de uma playlis?
301 Views
0 replies
0 likes
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but still slow. This time is I uninstalled spotify while not at h...
I'm running a Sony z3c on Marshmallow, with the latest version of Spotify, I've been plagued with slow spotify start ups for months. I uninstalled spotify loads and re-synched my files but...
Regular
578 Views
3 replies
0 likes
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android).I got this error message and Spotify deleted all my saved songs on my smartphone.I mainly want all the son...
I currently have spotify installed on only 2 devices: 1 tablet Microsoft Surface (with Windows 10) and 1 smartphone Samsung Galaxy S3 (Android). I got this error message and Spotify deleted all my s...
Community Legend
485 Views
1 replies
0 likes
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC and my own phone. Is this a bug and how do I get rid of it?
Dear all, Lately my whole spotify connect is full with around 20 to 30 Google Cast devices, even when I am just sitting at home. Usually this is just one from my neighbour, my own PC an...
Regular
1917 Views
2 replies
0 likes
I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika
I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika
Casual Listener
2798 Views
3 replies
0 likes
If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just pushes my button back and it just won't download th...
If I want to download an album I click on the download button. The button that basically looks like a lightswitch. I have premium, am in online mode and I am connected to wifi yet every time it just ...
410 Views
0 replies
0 likes
No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...
No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...
Newbie
2254 Views
1 replies
0 likes
When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't select the song, I had to use shuffleplay, another issue...
When I try to use an app that plays sound or video, the music automatically pauses. I never had this issye on my PC. Also, before starting my trial, I couldn't listen to my music, as I couldn't selec...
498 Views
0 replies
0 likes
I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service for a year). So we gave up on Vodafone fixing their...
I've recently switched from an iPhone to an Android phone and had some issues over the last few days with my subscription not updating (this is due to Vodafone who took over "paying" for the service ...
Not applicable
1516 Views
5 replies
0 likes
I would like to connect my facebook to my Spotify account but it says it is linked with another account.I had a trial account in the past but I have forgotten the username and cannot access it. Is there any way around this issue?
I would like to connect my facebook to my Spotify account but it says it is linked with another account. I had a trial account in the past but I have forgotten the username and cannot access it. I...
Community Legend
810 Views
3 replies
0 likes
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in the background. I am on a Samsung s6
Can anyone advise me why my music would stop after each track. This happens regardless of where the music is whether my play list or anyone's. But this only happens when my application is running in ...
Community Legend
808 Views
3 replies
0 likes
