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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Casual Listener
  • 26868 Views
  • 59 replies
  • 23 likes
  • 26868 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 869974 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 869974 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24655 Views
  • 3 replies
  • 0 likes
  • 24655 Views
  • 3 replies
  • 0 likes

Improving audio quality on Ford AppLink and Sync3

Hi all, hope you can help. I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sounds poor. I chalk this up to Bluetooth -- does anyone know o...

  • Newbie
  • Hi all, hope you can help.   I know that the extreme audio quality setting for locally stored music sounds pretty darned good. But when I play Spotify through Ford Sync 3 using AppLink, it sou...
  • jnardiello
  • Newbie
  • 849 Views
  • 1 replies
  • 1 likes
  • 849 Views
  • 1 replies
  • 1 likes

Unable to set a password

Hello!My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password"Any solutions? I checked some but none of them worked

  • Newbie
  • Hello! My account is registered with facebook and now, when I'm trying to set a password, I get an error which says "There was a problem setting your password" Any solutions? I checked some but non...
  • Astame
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Can't log in help!!!

Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me

  • Newbie
  • Hey guys I can't seem to log on using my fb I don't want to have to sign up again as I'm on premium and don't want to loose my songs can someone help me
  • Astame
  • Community Legend
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Android Spotify unusable with Ford Sync

I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image background. for those not aware if you have a newer...

  • Newbie
  • I've read the other threads. I am not going to revert my version of spotify and I am not going to root my device to disable some permission which would prevent my spotify from becoming a solid image ...
  • 283 Views
  • 0 replies
  • 2 likes
  • 283 Views
  • 0 replies
  • 2 likes

How come the same music is not available for all spotify premium accounts?

I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have an answer, thanks!

  • Casual Listener
  • I have a situation on my spotify account not all albums from AFI and breaking Benjamin are available yet my friends and family does have those albums available, what's going on? I hope you guys have ...
  • Whenindoubt
  • Casual Listener
  • 234 Views
  • 2 replies
  • 0 likes
  • 234 Views
  • 2 replies
  • 0 likes

Pago o premiun mas nunca consegui usar

Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem

  • Visitor
  • Comprei o premiun mais não consigo usar, já fiz de tudo que fala no suporte mais não adianta, me ajudem
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Solved!! SpotifyConnect - does not play anymore

Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then return gray. With two different speaker (A1 / A4 Pioneer with the...

  • Roadie
  • Scenario: SpotifyConnect icon: active (gray) Speaker devices: Visible Click to the device name, to select the speaker. Some seconds in which the icon become green (without sound), then re...
  • dody7141
  • Newbie
  • 2569 Views
  • 28 replies
  • 0 likes
  • 2569 Views
  • 28 replies
  • 0 likes

deactivate radom playlist

Hi everyone,i use spotify premium and i do not know how to launch a playlistwithout "random option".When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just like to lauch the playlist without mixing the songs. Ju...

  • Newbie
  • Hi everyone, i use spotify premium and i do not know how to launch a playlistwithout "random option". When i start a playlist from my galaxy s7 i have a big green botton "radom play". i would just ...
  • Astame
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

New Device/Wiped Device? Download All... WHY NOT SPOTIFY? -_-

So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, and I don't want to listen to all of their stuff when I g...

  • Casual Listener
  •  So, I looked it up, and I see that if your artists/albums/playlists are saved on your account then you'll have them on the new account. Well that's great, but my family shares the one account, ...
  • Edues
  • Casual Listener
  • 283 Views
  • 1 replies
  • 1 likes
  • 283 Views
  • 1 replies
  • 1 likes

Solved!! Login stucks

Hello, I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff, like restart, reinstall. Can you help me with that issue pl...

  • Regular
  • Hello,   I got a new HTC One Mini Android Device. I installed Spotify on it and wanted to login. But after I press the 'login' button nothing more happens. I tried all the normal fixong stuff,...
  • Astame
  • Community Legend
  • 489 Views
  • 6 replies
  • 0 likes
  • 489 Views
  • 6 replies
  • 0 likes

I cant search through my playlists when connected to my car via bluetooth?

It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio?Any ideas would be appreciated!

  • Newbie
  • It will only show spotify is connected to ford? I am unable to do anything at all apart from change songs by pressing next on the car sterio? Any ideas would be appreciated!
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Gapless playback broken AGAIN?

Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.

  • Roadie
  • Really? Great update, so impressed. Gross font AND broken gapless playback. Previously it worked only on Spotify offline files, didn't work on files synced from my iTunes. Now it doesn't work at all.
  • 170 Views
  • 0 replies
  • 1 likes
  • 170 Views
  • 0 replies
  • 1 likes

My Music playlists empty on firetv

Hi,I have spotify on my iPad and my Mac. All ist fine.I have imported my iTunes playlists and I can play them in spotify on my ipad.But on the firetv I can see each list, also the number of songs,but when I select one, it is empty. What can I do to g...

  • Casual Listener
  • Hi, I have spotify on my iPad and my Mac. All ist fine. I have imported my iTunes playlists and I can play them in spotify on my ipad. But on the firetv I can see each list, also the number of son...
  • sethach
  • Casual Listener
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Playlists and songs deleted

I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear and they are not longer in the SD storage. This happ...

  • Casual Listener
  • I've had Spotify premium for almost a week now, I love the app and everything it has, but one thing. Recently, when I download my own playlist and the songs from my library, suddenly they dissapear a...
  • 318 Views
  • 0 replies
  • 0 likes
  • 318 Views
  • 0 replies
  • 0 likes

Discover Weekly playlist has not updated

My Discover Weekly playlist has not updated for two weeks. I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling. The playlist is still the same. Any help would be appreciated. I'm using Spotify 5.5....

  • Casual Listener
  • My Discover Weekly playlist has not updated for two weeks.  I have tried logging out/logging back in, clearing the cache on my device, and uninstalling/reinstalling.  The playlist is still ...
  • user-removed
  • Not applicable
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

New tracks won't sync (local files pending)

New tracks that I add to playlists on my computer which I have stored on my computer are not being synced to my phone (Nexus 4) they're just grayed out. The phone is showing up in devices and all my other tracks which have synced successfully over th...

  • Regular
  • New tracks that I add to playlists on my computer which I have stored on my computer are not being synced to my phone (Nexus 4) they're just grayed out. The phone is showing up in devices and all my ...
  • walzero
  • Newbie
  • 3411 Views
  • 12 replies
  • 0 likes
  • 3411 Views
  • 12 replies
  • 0 likes

Why does my phone freeze everytime I use the spotify app?

Hi, I hope someone can helt me solve this problem. Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn the screen on again. Hereafter I have to wait at least 2 minutes before ...

  • Newbie
  • Hi,   I hope someone can helt me solve this problem.   Everytime or almost every time I use my spotify app, then the next time I push the powerbutton, my phone freezes and wont turn...
  • Adelhaim
  • Newbie
  • 1025 Views
  • 3 replies
  • 2 likes
  • 1025 Views
  • 3 replies
  • 2 likes

Can not login

I seem to have a issue whenever I have to sign back into Spotify. Both username and email are correct yet it wont reconized both. I tried resetting my password for both the registered email and username and it does not work. I even tried through the ...

  • Newbie
  • I seem to have a issue whenever I have to sign back into Spotify. Both username and email are correct yet it wont reconized both. I tried resetting my password for both the registered email and usern...
  • Astame
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Every time I try to search songs my whole Spotify closes out.

Every time I try to search for new music on Spotify the whole app closes out without a warning or error message

  • Casual Listener
  • Every time I try to search for new music on Spotify the whole app closes out without a warning or error message
  • Tyärk
  • Newbie
  • 4576 Views
  • 3 replies
  • 0 likes
  • 4576 Views
  • 3 replies
  • 0 likes