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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397972 Views

547 replies

35 likes

Account
Free
  • 397972 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8538 Views

0 replies

7 likes

  • 8538 Views
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  • 7 likes

ipoblem with audio stopping after songs but still playing

This is still haqening after 2 updates what is goin on at spotify

Gig Goer

This is still haqening after 2 updates what is goin on at spotify

Daniel

Community Legend

1738 Views

14 replies

0 likes

  • 1738 Views
  • 14 replies
  • 0 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

Newbie

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App.   I am ...

christurbervill

Newbie

2243 Views

2 replies

0 likes

crashes
htc
  • 2243 Views
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Streaming cache always on internal storage?

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify seems to be successfully using the SD card to store i...

Roadie

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify se...

voice_of_reason

Roadie

3787 Views

11 replies

0 likes

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  • 11 replies
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Playlist won't download offline!

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading the rest. I've followed the troubleshooting guide, I have adeq...

Newbie

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway.   My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading th...

Daniel

Community Legend

516 Views

1 replies

1 likes

  • 516 Views
  • 1 replies
  • 1 likes

Solved!! Offline mode problem ! Unselected song trying to play when the offline mode is on !

I'm on a LG G4-marshmallow.-32gb internal-32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since the last update, this problem started.

Regular

I'm on a LG G4 -marshmallow. -32gb internal -32gb external storage   When i'm downloading my songs and  switching to offline mode, my unselected song a trying to start.  Since th...

Daniel

Community Legend

642 Views

1 replies

0 likes

  • 642 Views
  • 1 replies
  • 0 likes

Offline artists and albums not available

Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though all the songs are downloaded. I still can listen to the song...

Newbie

Hello everyone   I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though ...

Daniel

Community Legend

634 Views

1 replies

0 likes

  • 634 Views
  • 1 replies
  • 0 likes

Scrolling on my spotify playlists

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

Newbie

Hello could you please inform my why it is now impossible to scroll through my playlists quickly?

DavidEriksson1

Casual Listener

709 Views

3 replies

0 likes

  • 709 Views
  • 3 replies
  • 0 likes

How our app release process works

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release process works. One of our POs @henka has drafted this post ...

Spotify

Our product owners have been reading your feedback here in the Community and in our Beta boards. In doing so they've realized there's quite a few questions from you all about how our release pro...

Thepatricksquir

Newbie

9459 Views

7 replies

3 likes

  • 9459 Views
  • 7 replies
  • 3 likes

Solved!! Can't login with premium account because of foreign country measage

HiI have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a foreign country. But I am not in a foreign country; I can lo...

Casual Listener

Hi I have a premium Spotify account and living in the Netherlands. Since a few weeks I cannot login to my account via the Spotify app as it states during login that I cannot use Spotify in a forei...

Daniel

Community Legend

757 Views

3 replies

0 likes

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  • 3 replies
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Spotify pausing when opening an app.

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is there a solution for this problem?

Newbie

Just recently I started having problems with Spotify pausing when I open my Uber app. This is extremely annoying because I like to select music for my guest and then when the app opens it pauses. Is ...

mutorcs

Casual Listener

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Home and search not working and playlists empty :-(

Hi allI hope someone cane help! On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are empty.I have a windows phone and spotify is working fine on that....

Casual Listener

Hi all I hope someone cane help!   On my android tablet my Spotify home page is blank with a 'something went wrong try again message', the search doesn't work and all listed playlists are emp...

Vheriot

Casual Listener

988 Views

6 replies

0 likes

  • 988 Views
  • 6 replies
  • 0 likes

Freezing on Android

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

Casual Listener

My spotify constantly freezes. I have the Premium and I use the offline mode as well but it still freezes over and over again within one song. HELP! Why pay for something that does not work!

Daniel

Community Legend

5544 Views

3 replies

0 likes

Android
freeze
frustration
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  • 3 replies
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Android - songs stop playing intermittently

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the time. It starts when i open other apps but even whe...

Newbie

Hi i am using a galaxy s6 on android and ive been having some problems lately with playback. I have premium and offline playlists but even with the offline playlists the songs cut in and out all the ...

Daniel

Community Legend

601 Views

2 replies

0 likes

  • 601 Views
  • 2 replies
  • 0 likes

Spotify connect does not work

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it just say "connecting" for a few seconds then nothing h...

Newbie

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it jus...

madbri

Newbie

731 Views

1 replies

0 likes

Spotify Conect
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Offline Library got deleted

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign in to spotify on school computers.The offline librar...

Casual Listener

I've been having this issue randomly with my Sasmung Galaxy S4 mini. I use spotify on my laptop, tablet and phone. My tablet and phone have different albums saved for offline listening. I also sign i...

467 Views

0 replies

0 likes

  • 467 Views
  • 0 replies
  • 0 likes

[Android] Huge "Shuffle play" button haunting me.

I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I feel like I pay for the privilege to not have that **...

Casual Listener

I've been using Spotify for as long as I can remember. The huge green "shuffle play" button that appears on almost every screen should be removed. I have never used spotify-free on the phone but I fe...

Daniel

Community Legend

650 Views

2 replies

0 likes

  • 650 Views
  • 2 replies
  • 0 likes

Can't synchronize VD tracks on Android app

Device: Sony Xperia Z3 Compact Operating System Version: Android Spotify Version: 49.0.992 Description: Dear all,Since I update the app on my smartphone, I can't see the tracks that I imported from my PC to my smartphone. When I click on them, I have...

Newbie

Device: Sony Xperia Z3 Compact   Operating System Version: Android   Spotify Version: 49.0.992   Description: Dear all, Since I update the app on my smartphone, I can't see the ...

271 Views

0 replies

0 likes

Android
  • 271 Views
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Play Queue needs a update!

I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly. I've had Spotify for a little while now. A paid customer. I can't seem to find a simple way to add an album to the play ...

Casual Listener

I know this has been asked and suggested before, but I can't find any solutions. The play queue in Spotify needs an update badly.    I've had Spotify for a little while now. A paid custom...

540 Views

0 replies

1 likes

  • 540 Views
  • 0 replies
  • 1 likes

Songs keep starting and stopping in playlists online and offline

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so should be able to play online as well as offline. Can ...

Casual Listener

I have a Samsung S6 and I pay for the premium. I play songs from the playlists I've created and they are always starting and stopping every few seconds. They are all saved as offline playlists so sho...

tugcepinar

Newbie

2280 Views

8 replies

0 likes

4G
Playback problem
Playlists
s6
Samsung
starting
stopping
  • 2280 Views
  • 8 replies
  • 0 likes

Solved!! Is my phone compatible with Spotify?

Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware. For later devices, try installing the Preview version of the new Android app, available at http://www.spotify.com/download/previews/ - t...

Community Legend

Spotify should get along happily with most Android devices on the market running the v2.3 'Gingerbread' firmware.   For later devices, try installing the Preview version of the new Android a...

Joannajoanna12

Casual Listener

47498 Views

86 replies

4 likes

  • 47498 Views
  • 86 replies
  • 4 likes