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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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No se activó mi cuenta premium

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta pasando un mal día y demás cuestiones, aun así me c...

Visitor

Buenos días, hace un momento quise activar mi cuenta premium con la promoción de 3 meses por 0,99 $, hice todo correctamente pero el momento del cobro me salio un mensaje que decía que mi banco esta ...

Rubi2

Casual Listener

3094 Views

14 replies

0 likes

Premium
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Offline Music disappeard after Spotify upgrade

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-butt-and-spit-him-in-the-face kind of functionality

Newbie

So I got a new update / version of Spotify Premium and now all albums which I downloaded for offline listening need to be downloaded again... ????? Why is that - this is so kicking-the-user-in-his-bu...

244 Views

0 replies

0 likes

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Marshmallow SD card issues

HiAm using Sony's Marshmallow (concept) on my Xperia Z3.Everything works well except spotify. As others have reported, it is not possible to download to the SD card, even using the usual tips and tricks like reinstalling and clearing cache.(would lov...

Casual Listener

    Hi Am using Sony's Marshmallow (concept) on my Xperia Z3. Everything works well except spotify.   As others have reported, it is not possible to download to the SD card, even...

rafaelc0sta

Casual Listener

2675 Views

3 replies

2 likes

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Note 5 - Available offline sync kills WiFi connection

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi off and on. I can sync over mobile data, but that tak...

Newbie

So I just got a Galaxy Note 5. I've noticed that if I'm on wifi and I try to sync any of my playlists to be available offline, it kills the wifi connection for the entire phone until I toggle wifi of...

266 Views

0 replies

0 likes

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Crash and chaehed twice

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

Newbie

I was signing up for student premuim when it crashed and charged me twice and I still am not on premium.

196 Views

0 replies

0 likes

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Skipping a song on a playlist or album while shuffle is on shuffles all the songs again.

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the playlist once, and then if I skip a song, just cont...

Newbie

As the title says, when I'm listening to anything on shuffle, if I skip a song, the entire order of songs is shuffled again. This happens anytime I skip while shuffle is on. I want it to shuffle the ...

djmikeystrange

Roadie

696 Views

1 replies

0 likes

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Local Files not syncing/showing up.

Recently my local files became unavailable and undownloaded for whatever reason. I have tried to get them back by following all the steps on every single forum I could find and absolutely nothing has worked so far. In fact the issue has gotten worse....

Newbie

Recently my local files became unavailable and undownloaded for whatever reason.  I have tried to get them back by following all the steps on every single forum I could find and absolutely nothi...

bunyos

Newbie

577 Views

2 replies

0 likes

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Mysteriously unfollowing artists

I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone else? And how can I resolve this? Thanks!

Regular

I've been running into this issue where I've followed artists either on my phone or pc, but when I go back to them at a later date, I'm somehow not following them anymore. Is this an issue for anyone...

cohenfs

Roadie

587 Views

1 replies

0 likes

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Downloaded playlists got "wiped", now I can't play offline songs?

I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to an sd card. The files aren't corrupt since they're ...

Music Fan

I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to ...

juzh

Music Fan

633 Views

1 replies

0 likes

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Music on sd card?

HeyI just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify on my sd card but it said my Device memory is full to...

Regular

Hey I just bought Spotify premium and Downloaded some music. According to my Phone it saved the music on my sd card and not on the Device memory. After downloading some music it was 5GB for Spotify ...

rpittaro

Newbie

1092 Views

10 replies

0 likes

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Disabling push advertisements on Android

Hi All, I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream. Recently however the Spotify app itself (on Android) has started pushing ads as Android notifications! I had a chat with support, and it turns out t...

Visitor

Hi All,   I'm a paying Spotify customer; I'm happy to support artists and eliminate ads from my stream.  Recently however the Spotify app itself (on Android) has started pushing ads as An...

DPetrillo

Newbie

10685 Views

2 replies

0 likes

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app quits when playing with headphones

when I play the app with headphones it keeps quit playing after a few songs. android version 5.1.1 LG Volt 2

Newbie

when I play the app with headphones it keeps quit playing after a few songs.  android version 5.1.1  LG Volt 2

239 Views

0 replies

1 likes

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Artists Followed, songs/albums saved to "Your Music" disappear after being added

I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium. There should be no limits. I've already hit the limit because I save the entire albums o...

Regular

I was told by Spotify that there is a combined 10,000 track/album/artist limit to what you can save to "Your Music", which frankly is BS since I pay for Premium.  There should be no limits. &nbs...

Blingblingbetty

Newbie

1129 Views

2 replies

1 likes

Your Music
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Offline music gone but all still huge

1 - I forgot to pay for premium so all my offline music was unavailable2 - I immediately pay for premium again3 - all my offline music was gone but the app is still over 3gb like before.4 - now the app is re downloading again all the music.Is this no...

Regular

1 - I forgot to pay for premium so all my offline music was unavailable 2 - I immediately pay for premium again 3 - all my offline music was gone but the app is still over 3gb like before. 4 - now...

209 Views

0 replies

0 likes

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Charged twice for last couple months

I've been charged two separate charges of $10.75 for the last couple of months not just the first month.

Newbie

I've been charged two separate charges of $10.75 for the last couple of months not just the first month.

OviiiOne

Community Legend

234 Views

1 replies

0 likes

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Noise spikes with equaliser turned on (Android 6)

Hey guys,I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line.If I leave the equaliser turned on, horribly loud noise spikes destroy my listening experience. This happe...

Regular

Hey guys, I've had a problem in the last 4 weeks ever since I started taking part in the Android 6 concept programme for the Sony Xperia Z3 line. If I leave the equaliser turned on, horribly loud...

user-removed

Not applicable

330 Views

1 replies

0 likes

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Android Spotify App.

Hello, with all the updates Android users still have not gotten the option to rearrange playlist? I am a yoga teacher and I use Spotify for my classes and it's necessary that I am able to rearrange my playlist when needed. Please help! Plus I am usin...

Casual Listener

Hello, with all the updates Android users still have not gotten the option to rearrange playlist?   I am a yoga teacher and I use Spotify for my classes and it's necessary that I am able to re...

242 Views

0 replies

0 likes

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Not saving to SD card on Android marshmallow (6.0)

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

Casual Listener

My moto x pure edition just updated to marshmallow and now storage on SD card doesn't work. Anyone have any experience with fixing this?

Jplargente

Newbie

884 Views

2 replies

0 likes

Storage on sd card
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keep charging my card yet it doesnt work? please help

Spotify has charged me at least two months in a row. Strange thing is, it doesnt even show up in my receipts on my account. It works on my computer but I can only use shuffle on mobile. Can someone please help me fix this or at leadt get them to stop...

Newbie

Spotify has charged me at least two months in a row. Strange thing is, it doesnt even show up in my receipts on my account. It works on my computer but I can only use shuffle on mobile. Can someone p...

201 Views

0 replies

0 likes

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Spotify cannot see my Chromecast

Spotify Connect cannot see my Chromecast device whilst other programmes (e.g. YouTube) are able to do it. It happens on my Samsung phone as well as on my computer. I was able to do it some time ago but suddenly it has stopped working.

Casual Listener

Spotify Connect cannot see my Chromecast device whilst other programmes (e.g. YouTube) are able to do it. It happens on my Samsung phone as well as on my computer. I was able to do it some time ago b...

375 Views

0 replies

0 likes

  • 375 Views
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