Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Im tired of getting push notification spam from spotify.Im.on premium, and all push notifications are off. This has been reported for years, and it neesa to stop now.
Im tired of getting push notification spam from spotify. Im.on premium, and all push notifications are off. This has been reported for years, and it neesa to stop now.
Newbie
601 Views
2 replies
3 likes
So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you are not a playlist-teenager but actually want to l...
So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you...
250 Views
0 replies
0 likes
I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services
I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services
Regular
395 Views
1 replies
0 likes
I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...
I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...
Regular
15145 Views
38 replies
33 likes
So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid for Spotify twice. This occasion it was paid on Satur...
So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid fo...
279 Views
0 replies
0 likes
Hello,I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung galaxy s5 with the new android 5.0 system.
Hello, I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung...
307 Views
0 replies
0 likes
I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately. Now, every device (phones, computer) that uses Spotify has my clients devices listed in the list of "Available Devices". This is an issue for m...
I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately. Now, every device (phones, computer) that uses Spotify has my clients devices listed i...
361 Views
0 replies
2 likes
Hey everyone, I have a big issue with my spotify app at the moment on my OnePlus X. Brief description of the issue: Spotify crashes after around 5 seconds every time.Steps to reproduce the issue:Launch spotifyWait 5 secondsSpotify returns to home-scr...
Hey everyone, I have a big issue with my spotify app at the moment on my OnePlus X. Brief description of the issue: Spotify crashes after around 5 seconds every time. Steps to repr...
Roadie
2151 Views
11 replies
0 likes
hi im trialling both spotify and deezer premiums and will go with the one that works best for me. at present, its deezer. this is mainly because when i cast the app to my chromecast (to play through tv and thus my hifi), deezer opens itself up in a d...
hi im trialling both spotify and deezer premiums and will go with the one that works best for me. at present, its deezer. this is mainly because when i cast the app to my chromec...
323 Views
0 replies
0 likes
How to delete downloads on a iPhone5 it's doing my head in
How to delete downloads on a iPhone5 it's doing my head in
Regular
350 Views
2 replies
0 likes
Hi, I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a song, she presses play and selects the Music Flow speaker. The ...
Hi, I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a son...
651 Views
0 replies
0 likes
Hi ! My playlist called "starred" is not available on my android app, whereas it is on the web app is it normal ? Thanks for help
Hi ! My playlist called "starred" is not available on my android app, whereas it is on the web app is it normal ? Thanks for help
Newbie
489 Views
1 replies
1 likes
My android phone only runs Spotify for about 15 mins and then it spots playing. How can I fix this issue?
My android phone only runs Spotify for about 15 mins and then it spots playing. How can I fix this issue?
Roadie
439 Views
1 replies
0 likes
We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playlists and musics. I downloaded 8GB music with Spotif...
We are Premium Spotify users. We create lots of playlists and download lots of musics. If my phone stops working or does not work a feature properly, I should have the ability of backup spotify playl...
Casual Listener
2862 Views
3 replies
4 likes
Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify app.
Does Spotify Connect support Playlist sorting? I use Bose Soundtouch loudspeakers. When I choose them to play on from Spotify Android app songs play in Custom order despite the sorting set in Spotify...
Roadie
1293 Views
7 replies
0 likes
Hello everyone, I use spotify on both my pc and Android phone. I've imported my iTunes playlists, made them available offline and all is well on the pc. When I try to listen through my phone however, only certain files are available (I guess the ones...
Hello everyone, I use spotify on both my pc and Android phone. I've imported my iTunes playlists, made them available offline and all is well on the pc. When I try to listen through my...
Roadie
1894 Views
19 replies
0 likes
So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...
So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and ...
Casual Listener
1117 Views
6 replies
0 likes
Hey Folks!I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that isnot true.... many of my friends do use spotify ^^The same thing happens with my Windows Laptop. Even if i enter a friends name directly, i...
Hey Folks! I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that is not true.... many of my friends do use spotify ^^ The same thing happens with my W...
Newbie
1080 Views
5 replies
0 likes
Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can no longer do this? and don't understant why? Can anyone help?
Hi there, I'm a premium user and I use to enjoy listening to the "Rock" and "Metal" and "Pop" radio stations through my phone on the home sterio system but for some strange reason, I can ...
241 Views
0 replies
0 likes
I pay the students offer. And I don't have premium. I want my money o premium. Thanks.
I pay the students offer. And I don't have premium. I want my money o premium. Thanks.
Community Legend
243 Views
1 replies
0 likes
