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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6786 Views

0 replies

7 likes

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Why does Spotify speed up playback?

Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I use Bluetooth or wired connections. Altering art is ...

Casual Listener

Music recorded at 85 bpm, should not be played back at any other speed. I have noticed that Spotify's playback speed is faster than the originals in ever single case so far, regardless of whether I u...

zarcothellis

Newbie

1152 Views

1 replies

1 likes

  • 1152 Views
  • 1 replies
  • 1 likes

Playing over phone calls

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

Newbie

While playing Spotify and a call comes in Spotify does not stop playing. Can hear the cal and the music at the same time

snailwolf

Newbie

2817 Views

2 replies

0 likes

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  • 2 replies
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Spotify won't recognize Chromecast V1

I was able to stream Spotify from my phone and Mac to my version 1 Chromecast for all of about a week.I've tried restarting everything and nothing works. Every time I search for the Chromecast device in Spotify, it's not there.What's up?I can stream ...

Regular

I was able to stream Spotify from my phone and Mac to my version 1 Chromecast for all of about a week. I've tried restarting everything and nothing works. Every time I search for the Chromecast de...

406 Views

0 replies

0 likes

  • 406 Views
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No internet connection using Mobile Data?

I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I always get the message "No Internet Connection". It...

Casual Listener

I am having the this problem for weeks now! I have tried all the suggested fixes like doing a clean reinstall and changing the APN for T-Mobile but whenever I try to use Spotify using Mobile Data, I ...

335 Views

0 replies

0 likes

  • 335 Views
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  • 0 likes

Will Spotify work with Discovery V10 (OS 3.4)?

Hi, I am new to this forum and not at all technical, so please go easy! I am after a small/cheap device which I can use for Spotify in the gym and to take abroad (I don't want to take my mobile). I have Spotify premium, and would be using it offline ...

Newbie

Hi, I am new to this forum and not at all technical, so please go easy! I am after a small/cheap device which I can use for Spotify in the gym and to take abroad (I don't want to take my mobile). I h...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

Casual Listener

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...

channe

Casual Listener

1964 Views

8 replies

0 likes

no audio
no sound
silent playback
  • 1964 Views
  • 8 replies
  • 0 likes

Offline use won't work

I download all my songs for offline use via the slider and it says they are all downloading, and after they finish I switch to offline and listen, but only half actually play... Please help, its defeating the purpose of premium because half my songs ...

Newbie

I download all my songs for offline use via the slider and it says they are all downloading, and after they finish I switch to offline and listen, but only half actually play... Please help, its defe...

thejerwin

Regular

486 Views

1 replies

0 likes

Offline listening
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Android App Not Sending Track Info Via Bluetooth / iOS App Works Fine

Spotify on my wife's iPhone connects to my '15 Subaru with no issue. Track information is sent across perfectly, and updates with every new track, and I can pause/resume/skip with the buttons on the stereo just fine. If I try this with any Android de...

Newbie

Spotify on my wife's iPhone connects to my '15 Subaru with no issue. Track information is sent across perfectly, and updates with every new track, and I can pause/resume/skip with the buttons on the ...

276 Views

0 replies

0 likes

  • 276 Views
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Push notifications

I have a 0 tolerance policy for push notifications on my android apps. This morning I got up and found that I was pushed a notification to give spotify as a gift. I checked my preferences and as I remembered I did, all push notifications were off. So...

Casual Listener

I have a 0 tolerance policy for push notifications on my android apps. This morning I got up and found that I was pushed a notification to give spotify as a gift. I checked my preferences and as I re...

Gerald_Tan

Casual Listener

1185 Views

5 replies

3 likes

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  • 5 replies
  • 3 likes

tired of the push notification spam!

Im tired of getting push notification spam from spotify.Im.on premium, and all push notifications are off. This has been reported for years, and it neesa to stop now.

Music Fan

Im tired of getting push notification spam from spotify. Im.on premium, and all push notifications are off. This has been reported for years, and it neesa to stop now.

Jukesasaurusrex

Newbie

625 Views

2 replies

3 likes

  • 625 Views
  • 2 replies
  • 3 likes

Shuffle play

So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you are not a playlist-teenager but actually want to l...

Casual Listener

So am I right in my impression that the only way to start playing an album without Shuffle is to select the album, scroll down and start playing track 1.? There's no way to just tell Spotify that you...

260 Views

0 replies

0 likes

  • 260 Views
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Paid subscription

I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services

Visitor

I paid for this service and it still has not registered yet. I can't listen to my songs I saved and I keep getting pop ups for getting premium services

thejerwin

Regular

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

"Go online to see menu"

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstalled Spotify, and all my software/firmware is up to d...

Newbie

I'm fully connected to the Internet, but when I try to open a menu, it gives me the "Go online to see menu". According to Spotify I have followed their troubleshooting tree, reset my phone, reinstall...

Mabrooke

Regular

15475 Views

38 replies

33 likes

Connectivity
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  • 38 replies
  • 33 likes

Double payments??

So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid for Spotify twice. This occasion it was paid on Satur...

Newbie

So there isnt a phone number for Spotify but I want to know why I have been charged twice this month for my account? This has happened 2 months in a row that on my phone bill statement I have paid fo...

286 Views

0 replies

0 likes

  • 286 Views
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System crushing down after turn on

Hello,I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung galaxy s5 with the new android 5.0 system.

Newbie

Hello, I turn on my spotify and it crush down all the time. It's happen first time after the new upload version 4 months ago. I have the premium version and I would like use it. I have a Samsung...

318 Views

0 replies

0 likes

  • 318 Views
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Spotify Connect - Edit list of available devices

I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately. Now, every device (phones, computer) that uses Spotify has my clients devices listed in the list of "Available Devices". This is an issue for m...

Regular

I'm an AV installer, and have demonstrated Spotify on a few of the new AV Receivers I've installed lately.  Now, every device (phones, computer) that uses Spotify has my clients devices listed i...

377 Views

0 replies

2 likes

  • 377 Views
  • 0 replies
  • 2 likes

Spotify crashing after 3-5 seconds [OnePlus X]

Hey everyone, I have a big issue with my spotify app at the moment on my OnePlus X. Brief description of the issue: Spotify crashes after around 5 seconds every time.Steps to reproduce the issue:Launch spotifyWait 5 secondsSpotify returns to home-scr...

Casual Listener

Hey everyone,   I have a big issue with my spotify app at the moment on my OnePlus X.   Brief description of the issue: Spotify crashes after around 5 seconds every time. Steps to repr...

Jon_UK

Roadie

2221 Views

11 replies

0 likes

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chromecast / wifi issues

hi im trialling both spotify and deezer premiums and will go with the one that works best for me. at present, its deezer. this is mainly because when i cast the app to my chromecast (to play through tv and thus my hifi), deezer opens itself up in a d...

Newbie

hi   im trialling both spotify and deezer premiums and will go with the one that works best for me.  at present, its deezer.  this is mainly because when i cast the app to my chromec...

334 Views

0 replies

0 likes

  • 334 Views
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Deleting downloads

How to delete downloads on a iPhone5 it's doing my head in

Newbie

How to delete downloads on a iPhone5 it's doing my head in

thejerwin

Regular

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
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Spotify connect not streaming to LG H5 Music Flow NP8540

Hi, I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a song, she presses play and selects the Music Flow speaker. The ...

Newbie

Hi,   I've purchased an LG Music Flow speaker for my mother in law, to make it easier for her to listen to music on demand. However Spotify Connect is not working, when she tries to play a son...

659 Views

0 replies

0 likes

  • 659 Views
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