Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

110739 Views

26 replies

3 likes

  • 110739 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

RCox451

Visitor

222964 Views

141 replies

11 likes

Android
autoplay
bluetooth
  • 222964 Views
  • 141 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

579897 Views

79 replies

3 likes

  • 579897 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

477573 Views

577 replies

40 likes

Account
Free
  • 477573 Views
  • 577 replies
  • 40 likes

New Update to Spotify

I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my playlist. Add this feature back please.

Newbie

I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my pla...

Daniel

Community Legend

776 Views

3 replies

0 likes

  • 776 Views
  • 3 replies
  • 0 likes

I'm paying for spotify but every time I go listen offline its telling me to upgrade!!

This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic

Regular

This is getting incredibly annoying! I'm paying for a service I can't use. At its also ridiculous you folks at spotify don't have a number to call!? That's pretty pathetic

MattSuda

Spotify Star

1257 Views

9 replies

0 likes

  • 1257 Views
  • 9 replies
  • 0 likes

App wont load my local data anymore!

The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files on your smartphone wont work eather ... Why? just w...

Casual Listener

The Spotify App on Android wont play all of my songs anymore so i went online to download them AGAIN and now it wont download all of them (witch it had before..) the tutorial to download local files ...

dkloder

Newbie

447 Views

1 replies

0 likes

  • 447 Views
  • 1 replies
  • 0 likes

playing music offline

do I need to download songs before I'm able to play them offline

Newbie

do I need to download songs before I'm able to play them offline

MattSuda

Spotify Star

462 Views

1 replies

0 likes

  • 462 Views
  • 1 replies
  • 0 likes

Solved!! Can't change to another song after 5 songs that I skipped

Spotify Music prevents me from changing or skipping to another song.It just doesn't show any arrows to move to the next song. 4.8.0.1004 is the version of Spotify Music that I use.

Regular

Spotify Music prevents me from changing or skipping to another song. It just doesn't show any arrows to move to the next song.   4.8.0.1004 is the version of Spotify Music that I use.

Umeaboy_83

Regular

977 Views

2 replies

0 likes

  • 977 Views
  • 2 replies
  • 0 likes

Spotify on Samsung Galaxy S3

Hello, So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have to hit the "Pause" button then "play" button to hear the song...

Visitor

Hello,   So the Spotify app on my Samsung Galaxy S3 device does this thing where when the next song plays after the first song, it shows that it is playing but no sound comes through. I have t...

530 Views

0 replies

0 likes

  • 530 Views
  • 0 replies
  • 0 likes

Solved!! Songs are PLAYING but NO SOUND (Samsung GS3)

Hi Guys, I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS).Any clear help would be much appreciated!! Tom.

Casual Listener

Hi Guys,   I'm having this problem, but I'm getting no sound via headphones on my Samsung Galaxy S3 (Running ICS). Any clear help would be much appreciated!!   Tom.

eminorseven

Casual Listener

61946 Views

13 replies

0 likes

  • 61946 Views
  • 13 replies
  • 0 likes

Lock screen controls not working on Android 4.4.2 (Kitkat) on Huawei P7 Ascend phone

I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure all notifications are selected to show but for som...

Casual Listener

I seem to have lost my lock screen controls (play, pause etc) on my Huawei P7 Ascend phone running Android 4.4.2 (Kitkat). Spotify runs perfectly well except for this one little issue. I've made sure...

MrsCEvers78

Casual Listener

1427 Views

2 replies

0 likes

  • 1427 Views
  • 2 replies
  • 0 likes

App starting on it's own when I hang up from a call in the car

Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a way to stop this from happening. 2013 BMW 550i, th...

Newbie

Recently the app has been starting even though it's not in use once I hang up from a call in the car. This is a problem as I often have clients in my vehicle. I love the service but there has to be a...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

Why has a song become 'unplayable'?

It's just suddenly become unplayable why?

Casual Listener

It's just suddenly become unplayable why?

682 Views

0 replies

0 likes

  • 682 Views
  • 0 replies
  • 0 likes

Song appears to be playing but there is no sound

This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the time slider moving at the bottom, however there'll ...

Casual Listener

This is an issue that I am having on my samsung Ace 3. Whenever i'm playing music on my phone on shuffle play, about 50% of the time when it goes to the next song, it'll be "playing" as shown by the ...

caleb_hates_you

Casual Listener

673 Views

2 replies

0 likes

  • 673 Views
  • 2 replies
  • 0 likes

Song stops playing/looks like it's playing/no audio

I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones and the problem hasn't occurred while using them. N...

Music Fan

I'm not sure if this has been posted before. I thought that I'd found a workaround for this problem by using an older apk but that also stopped working. I recently got a pair of Bluetooth headphones ...

Allove79

Music Fan

966 Views

3 replies

0 likes

  • 966 Views
  • 3 replies
  • 0 likes

Audio keeps cutting out

** COPIED MY EMAIL **Hi,I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing yet the app says the song is playing. In order to play the ...

Casual Listener

** COPIED MY EMAIL ** Hi, I have several gripes with the app at the moment. My app keeps crashing and I have to close and restart it. However my main issue is that audio suddenly stops playing ...

xxmissiolaxx

Casual Listener

2179 Views

3 replies

0 likes

Android
audio
Crash
Crash Android
crashing app
Music
  • 2179 Views
  • 3 replies
  • 0 likes

New Music Friday Update needed

Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along with the new album releases for the week..however soon...

Roadie

Hi..I'm a Spotify Premium user utilizing Spotify on my LG/Android device...anyways long story short..the Spotify New Music Friday playlist usually almost always updates every Friday morning along wit...

Beltane575xx

Roadie

2183 Views

5 replies

2 likes

  • 2183 Views
  • 5 replies
  • 2 likes

Wrong Password Always!

I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact support this is so frustrating

Visitor

I reset my password and it still won't let me log in using my Android device. I have tried uninstall in and reinstalling. I have reset my phone with no prevail. I have no idea where I can contact sup...

Nico

Community Legend

1448 Views

7 replies

0 likes

Password reset
  • 1448 Views
  • 7 replies
  • 0 likes

Radio issues

HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving but all the songs are still the same. I really liked...

Newbie

HI I have an issue where the thumbs up/down buttons just don't do anything. When I dislike a song it continues playing the rest of it, and when I like a song, it does nothing but say it's improving b...

377 Views

0 replies

2 likes

  • 377 Views
  • 0 replies
  • 2 likes

Premium running list stops at random

I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace.E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk0AVBC1jXxg3 Unfortunately these lists stop playing on the S...

Roadie

 I created runnng lists with various speeds based on the BeatRunning albums. It helps me train running pace. E.g. 170 BPM list: https://open.spotify.com/user/williamsiemons/playlist/0eR0mvutKvk...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Downloaded playlists dont work

This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also using my data). Also, when a song finishes, it DOES N...

Newbie

This started a few weeks back, but not to this extent where unless I'm connected to Wi-Fi I cannot listen to my downloaded playlists (which pretty much defeats the purpose, plus I suspect I'm also us...

osornios

Spotify Star

591 Views

1 replies

0 likes

  • 591 Views
  • 1 replies
  • 0 likes

Solved!! WiFi problem

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection.I already have tried to uninstall and reinstall the app, but it still does...

Newbie

Hello, I have problems to connect my spotify from my android device with my home wifi , and only with it, because it works really great with other WiFi or with data connection. I already have tried ...

Daniel

Community Legend

15116 Views

4 replies

0 likes

wifi
  • 15116 Views
  • 4 replies
  • 0 likes

Queued Track "Playing" With No Audio

This seems to happen both on bluetooth and with an aux cable/headphones, but only sometimes - I cannot figure out what the deciding factor is to trigger the issue. What happens is that I will start a playlist (usually, one saved offline), and then qu...

Casual Listener

This seems to happen both on bluetooth and with an aux cable/headphones, but only sometimes - I cannot figure out what the deciding factor is to trigger the issue.   What happens is that I wil...

Verilidaine

Casual Listener

1023 Views

3 replies

0 likes

  • 1023 Views
  • 3 replies
  • 0 likes