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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34825 Views
  • 64 replies
  • 25 likes
  • 34825 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873578 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873578 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25453 Views
  • 3 replies
  • 0 likes
  • 25453 Views
  • 3 replies
  • 0 likes

Inadequate Google Wear Support and no Lossless on Premium.

Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...

  • Newbie
  •   Hello,   so this is more to the Spotify staff more than anything.   I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...
  • 420 Views
  • 0 replies
  • 2 likes
  • Google Wear
    inadequate service
    lossless
    Premium
    Sony Smartwatch 3
  • 420 Views
  • 0 replies
  • 2 likes

Fix the shuffle now!

Device: Samsung S5Operating System Version: AndroidSpotify Version: LatestDescription: While using the shuffle button when you are in a playlist it has only 2 lists it plays off.You can only make him choose other songs if you play a number by it self...

  • Newbie
  • Device:  Samsung S5 Operating System Version:  Android Spotify Version:  Latest Description:  While using the shuffle button when you are in a playlist it has only 2 lists ...
  • Renst93
  • Newbie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Solved!! Downloading with Spotify Premium

I have a US Samusung Galaxy S3 (android). I have a premium spotify subscription and I have 2 questions. 1. My understanding is that when I download a song or songs I will not be charged an additional amount over my monthly premium subscription...I am...

  • Regular
  • I have a US Samusung Galaxy S3 (android).  I have a premium spotify subscription and I have 2 questions.   1. My understanding is that when I download a song or songs I will not be char...
  • Javadgholami777
  • Newbie
  • 3863 Views
  • 7 replies
  • 0 likes
  • 3863 Views
  • 7 replies
  • 0 likes

Can't control volume on PC from phone on Spotify Connect (Nexus 5X)

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

  • Casual Listener
  • I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.
  • 726 Views
  • 0 replies
  • 1 likes
  • Spotify Connect Volume Control
    Volume Control
  • 726 Views
  • 0 replies
  • 1 likes

Solved!! Charged 3 times

I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that???

  • Newbie
  • I have been charged 3 times for a college subscription and I checked my spotify "subscription page" and it only says they took money once but my bank statement shows 3. What can I do to reverse that?...
  • Hashtagxtina
  • Newbie
  • 642 Views
  • 5 replies
  • 0 likes
  • 642 Views
  • 5 replies
  • 0 likes

Solved!! logging in on a new galaxy, message saying i've already got an account with that name

Hi, I've just bought a new Galaxy S6, great. Loaded Spotify, and tried to log in. I keep getting the message "You've already got an account with this email address". I know that! I'm simply trying to login into it and can't find another way in. I use...

  • Casual Listener
  • Hi, I've just bought a new Galaxy S6, great.  Loaded Spotify, and tried to log in.  I keep getting the message "You've already got an account with this email address".  I know that!&nb...
  • Nico
  • Community Legend
  • 947 Views
  • 3 replies
  • 0 likes
  • new galaxy S6
  • 947 Views
  • 3 replies
  • 0 likes

Solved!! Can't login to app

Hi, Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect.I can login into webplayer with the same credentials without any issues. Thanks.

  • Casual Listener
  • Hi,   Can't login to Spotify Android app on several devices (Nexus 7 and Samsung Galaxy S6). It's saying that either username or password in incorrect. I can login into webplayer with the sam...
  • AndruX
  • Casual Listener
  • 1205 Views
  • 1 replies
  • 0 likes
  • 1205 Views
  • 1 replies
  • 0 likes

Songs won't stop repeating

Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to fix that either.

  • Newbie
  • Spotify works perfectly in my iPad but not on my phone, Samsung, it's weird Ik. I use the same account for each electronic but it only acts up on my phone. I'm thinking it's my phone but Idk how to f...
  • Nico
  • Community Legend
  • 1015 Views
  • 1 replies
  • 0 likes
  • 1015 Views
  • 1 replies
  • 0 likes

Offline albums all gone

This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do?ThxLars

  • Newbie
  • This morning I found all my offline albums gone on my app. Logged out and in again, but didn't help. Anyone any idea what happened, and any suggestions what I can do? Thx Lars
  • Nico
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Spotify stops after playing 3 songs

HiAfter installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???

  • Newbie
  • Hi After installing the latest update for android the software started to shutdow after every 3 songs, i wonder if anybody else has noticed the sam thing???
  • Nico
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Downloads disappear

Hi there,I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded content is gone and needs to be downloaded. When I try to...

  • Casual Listener
  • Hi there, I have spotify premium and use it on my Samsung S5. When I sync songs/playlists/anything on spotify to my phone it does not save. Every time I reopen the app all previously downloaded cont...
  • Shinshan90
  • Casual Listener
  • 317 Views
  • 2 replies
  • 0 likes
  • 317 Views
  • 2 replies
  • 0 likes

I'm new

Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.

  • Newbie
  • Why do some listed songs play anorher song when you play it? Example; LoCash song I Love This Life plays Shipwrecked when you select it?? What am I missing? Thanks.
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Radio Stations Lost

Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I have since logged into the windows application to fi...

  • Newbie
  • Hi, I'm a premium user and earlier today upon my arrival to the mobile app for android found that all my radio stations were gone and in turn, the radio portion of the application would not load. I h...
  • MichaelJerzak
  • Composer
  • 223 Views
  • 1 replies
  • 1 likes
  • 223 Views
  • 1 replies
  • 1 likes

Random Static on Bluetooth Devices

Hello all, So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth)At first I thought it was just the car's bluetooth stuff being a piece of junk, co...

  • Music Fan
  • Hello all,   So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth) At first I thought i...
  • travfran
  • Music Fan
  • 7597 Views
  • 2 replies
  • 0 likes
  • 7597 Views
  • 2 replies
  • 0 likes

No local files available on android phone

Im trying to listen to some songs i have on my phone via spotify but they wont show up. And i also can't download playlists i made with tracks from my PC local files on my phone any ideas?

  • Newbie
  • Im trying to listen to some songs i have on my phone via spotify but they wont show up. And i also can't download playlists i made with tracks from my PC local files on my phone 😞 any ideas?
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

Pago Spotify Premium Urgente

HolaHace unos meses me subscribi a spotify premium pero sin usuario ni contraseña... estuve usando el servicio premium y me cobraban de mi tarjeta de creditoLuego me pidieron crear un user y contraseña, lo cual realice pero perdi las opciones del ser...

  • Newbie
  • Hola Hace unos meses me subscribi a spotify premium pero sin usuario ni contraseña... estuve usando el servicio premium y me cobraban de mi tarjeta de credito Luego me pidieron crear un user y cont...
  • 146 Views
  • 0 replies
  • 0 likes
  • 146 Views
  • 0 replies
  • 0 likes

Music Skipping... Absolutely annoying!

Does anyone know if this can be fixed? It skips at least 5 times during a song. Sometimes more, sometime less.

  • Casual Listener
  • Does anyone know if this can be fixed? It skips at least 5 times during a song. Sometimes more, sometime less. 
  • Flixx
  • Community Legend
  • 303 Views
  • 5 replies
  • 0 likes
  • 303 Views
  • 5 replies
  • 0 likes

Solved!! Mysterious 'other devices' connected

Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I find a lot of hop hop and R&B that I never listened t...

  • Casual Listener
  • Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I fi...
  • Bittencourt
  • Spotify Star
  • 4277 Views
  • 4 replies
  • 0 likes
  • devices
    Issues
    Recently Played
    Security
  • 4277 Views
  • 4 replies
  • 0 likes

Solved!! Feature request: Queue last.fm scrobbles in offline mode

Hi, When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles and it would be very neat if those could be queued up and submi...

  • Music Fan
  • Hi,   When I travel to another country during a day I need to go into offline mode to avoid the horrible roaming prices. The problem with this is the fact that I loose my last.fm scrobbles a...
  • user-removed
  • Not applicable
  • 1264 Views
  • 3 replies
  • 2 likes
  • 1264 Views
  • 3 replies
  • 2 likes

"Running" feature gone from my app

Spotify Running is one of the best features of the app.I have been using it for months, now it's gone from the app.I have uninstalled the app and reinstalleed, and it is gone from the side menu, and yet I receive, when launching the app affter instal...

  • Newbie
  • Spotify Running is one of the best features of the app. I have been using it for months, now it's gone from the app. I have uninstalled the app and reinstalleed, and it is gone from the side menu, ...
  • Nico
  • Community Legend
  • 403 Views
  • 1 replies
  • 0 likes
  • Running gone
  • 403 Views
  • 1 replies
  • 0 likes