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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850272 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850272 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16786 Views
  • 3 replies
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  • 16786 Views
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Offline removed

Hi i just updated spotify on my Galaxy s4. I vade nearly 2000 song offline downloaded kn Extreme quality and my phone says spotify is using 19GB of my SD card. But i dont have any songs to play offline anymore. Its really annoying that spotify remove...

  • Casual Listener
  • Hi i just updated spotify on my Galaxy s4. I vade nearly 2000 song offline downloaded kn Extreme quality and my phone says spotify is using 19GB of my SD card. But i dont have any songs to play offli...
  • user-removed
  • Not applicable
  • 221 Views
  • 2 replies
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  • 221 Views
  • 2 replies
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UI language changed. Why?

After the last update (witch was yesterday), the language of the Spotify app changed do portuguese(brazilian). Why.? For now, the only way to have Spotify in english occurs if I change it in the settings of my nexus7. Why.

  • Regular
  • After the last update (witch was yesterday), the language of the Spotify app changed do portuguese(brazilian). Why.? For now, the only way to have Spotify in english occurs if I change it in the sett...
  • Piscis
  • Newbie
  • 2350 Views
  • 10 replies
  • 1 likes
  • UI Language
  • 2350 Views
  • 10 replies
  • 1 likes

android- app not working

I am trying to log in on my tablet. It is an Acer Iconia B1 I have tried all of the solutions that are on here already but none work. When I tried to open it through Facebook it said the app is not available on my device? What can I do? Surely nowada...

  • Casual Listener
  • I am trying to log in on my tablet. It is an Acer Iconia B1 I have tried all of the solutions that are on here already but none work. When I tried to open it through Facebook it said the app is not a...
  • 154 Views
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  • 154 Views
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Upgraded and still on free but paid?

I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.

  • Casual Listener
  • I upgraded to premium, was charged, didn't receive and email receipt, and still have free. I have tried reinstalling and logging out and back in. I do not know what to do. This is on a galaxy s6 edge.
  • OviiiOne
  • Community Legend
  • 732 Views
  • 10 replies
  • 0 likes
  • help me
  • 732 Views
  • 10 replies
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No SD Card Found - HTC One

Hi, I've just changed to an HTC One from iPhone, have been using Spotify Premium for 5 years and never had problems. After installing Spotify, whenever I attempt to open the app a message comes up saying No SD card found, we couldnt find anywhere to ...

  • Newbie
  • Hi,   I've just changed to an HTC One from iPhone, have been using Spotify Premium for 5 years and never had problems. After installing Spotify, whenever I attempt to open the app a message co...
  • 211 Views
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  • 211 Views
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Saved files won't delete

I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a week, but this has been several weeks now. What do...

  • Casual Listener
  • I have a Moto X 2nd Gen and am running out of storage space. I have tried to remove songs that I previously saved to the phone, but they will not disappear. I read that they remain cached for up to a...
  • dannyboy2244
  • Casual Listener
  • 707 Views
  • 2 replies
  • 0 likes
  • Android
    mobile app
    Premium
    saved songs
  • 707 Views
  • 2 replies
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Sony Xperia Z3 WiFi problems

After the last app upgrade,(2.9.0.890) Spotify doesnt work with wireless, but only with mobile operator Internet. This makes Spotify totally unusable.(Spotify say that is offline, but isn't true).

  • Casual Listener
  • After the last app upgrade,(2.9.0.890) Spotify doesnt work with wireless, but only with mobile operator Internet. This makes Spotify totally unusable.(Spotify say that is offline, but isn't true).
  • danodanilo
  • Casual Listener
  • 842 Views
  • 5 replies
  • 0 likes
  • 842 Views
  • 5 replies
  • 0 likes

Issue with spotify streaming data but no music could be heard.

Good Morning, So I am experiencing an issue that has been plaguing my Samsung Galaxy S4 for weeks now. The Spotify application used to work perfectly and was my number one source in streaming music. Recently however I am having a problem with it. I a...

  • Regular
  • Good Morning, So I am experiencing an issue that has been plaguing my Samsung Galaxy S4 for weeks now. The Spotify application used to work perfectly and was my number one source in streami...
  • cassie68
  • Newbie
  • 430 Views
  • 8 replies
  • 1 likes
  • 430 Views
  • 8 replies
  • 1 likes

Android box spotify fails to open

Box MBX with os version 1.4Droid os 4.2.2Spotify fails top open, black screen then returns to last screen.cleaned out data same issuesuninstall aplication same issues.cleaned out dtata then uninststalled same issuesturned off data same issues.anyone ...

  • Casual Listener
  • Box MBX with os version 1.4 Droid os 4.2.2 Spotify fails top open, black screen then returns to last screen. cleaned out data same issues uninstall aplication same issues. cleaned out dtata then...
  • user-removed
  • Not applicable
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes

Citroen, bluetooth

Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can make calls easily, however I can't find a way to play ...

  • Newbie
  • Hi, I recently got a new Citroen Nemo van. The radio with it doesn't have an aux connection, as far as I'm aware you can't use spotify through usb. I have connected my phone via bluetooth and can mak...
  • 1640 Views
  • 0 replies
  • 0 likes
  • 1640 Views
  • 0 replies
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Volume fade in at the beginning of a song

When you pause/restart a track the volume fades out then back in again. I don't particularly like this, but I can understand why it's a feature. It would be nice to turn it off though.Anyway, my issue is when Spotify fades in at the beginning of a tr...

  • Music Fan
  • When you pause/restart a track the volume fades out then back in again. I don't particularly like this, but I can understand why it's a feature. It would be nice to turn it off though. Anyway, my ...
  • 553 Views
  • 0 replies
  • 0 likes
  • Volume fade
  • 553 Views
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Google Now command "Play me some [band]" not autoplaying

Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?

  • Newbie
  • Up until recently I was able to simply tell google to play a band and it would automatically start playing some music from that band but now it just shows the bands page on Spotify. Any ideas?
  • 180 Views
  • 0 replies
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  • 180 Views
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Problems playing local files / Problemas para reproducir archivos locales (English/Español)

Hi! I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but the cellphone doesn´t play the songs. When I add the songs o...

  • Regular
  • Hi!   I have an Xperia phone and a Windows 8 computer. I´ve added the songs in my computer and then into a playlist. I´ve put this playlist in offline mode on my computer and my cellphone but ...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Suggestion

Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in low streaming quality. Please add this option in ne...

  • Casual Listener
  • Hello, from recently I have been a big fan of Spotify service.. So, I am here's to request or give a suggestion to please add one more steaming option. As i m using slow internet I want to listen in ...
  • jenmarak9
  • Casual Listener
  • 197 Views
  • 2 replies
  • 0 likes
  • 197 Views
  • 2 replies
  • 0 likes

Download to SD card option!

I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all your music playlists on? I have 4g free on my phon...

  • Newbie
  • I realise you have a hidden feature that automatically installs playlists to the largest storage, but what if your SD card has a smaller memory than your phone but you wish to use it just to keep all...
  • jjjjjjjjjkjkjk
  • Regular
  • 319 Views
  • 1 replies
  • 2 likes
  • 319 Views
  • 1 replies
  • 2 likes

HTC One M8 Unable to store music on external

So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even trying to find the file exstension with no luck. I go...

  • Newbie
  • So I just got a 32 gb external SD and trying to save my music on it. I've seen the other steps (uninstalling and reinstalling, reformatting, and moving files) and have tried every one and I'm even tr...
  • 252 Views
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  • Android
    offline music
  • 252 Views
  • 0 replies
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loosing saved music, what to do...

When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't log out or anythin else...Anyone got som solutions??? Note that I uses 2 mobile phones, Motorola X and windows pc.

  • Newbie
  • When I save more music, albums, songs etc. to my account. It dissapear after a while, even if I dosen't  log out or anythin else... Anyone got som solutions??? Note that I uses 2 mobile ph...
  • jjjjjjjjjkjkjk
  • Regular
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

No internet access Available from wifi

I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available"I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. It is that bad that i'd have to say that i can only us...

  • Casual Listener
  • I am very annoyed that i pay for a service and cannot have access to the internet Using wifi.. "no internet connection available" I have tried it on both my Xperia Z2 and Samsung S5 with no luck.. I...
  • jgrouspas
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Solved!! bluetooth

My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please

  • Casual Listener
  • My samsung was pairung fine with my jvc unit until a recent spotify update , now it will pair but whenever the song ends or if I try to skip a song the pairing fails, help please
  • 3350
  • Casual Listener
  • 543 Views
  • 7 replies
  • 0 likes
  • 543 Views
  • 7 replies
  • 0 likes