Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6782 Views

0 replies

7 likes

  • 6782 Views
  • 0 replies
  • 7 likes

Student discount

I filled out the page for a student discount and it kept saying it couldn't verify that I'm a student. I am a student. If no one knows exactly what to do please just post a number for customer support because I have yet to find one

Visitor

I filled out the page for a student discount and it kept saying it couldn't verify that I'm a student. I am a student. If no one knows exactly what to do please just post a number for customer suppor...

Jon_UK

Roadie

487 Views

1 replies

0 likes

discount
plan
Student
  • 487 Views
  • 1 replies
  • 0 likes

Can't sync local music to my mobile

I've done what all the guides say to be on the same network and then put the local song in a playlist and then set the playlist to "Available Offline" but when I do this with a playlist only containing local songs a grey arrow appears next to the pla...

Newbie

I've done what all the guides say to be on the same network and then put the local song in a playlist and then set the playlist to "Available Offline" but when I do this with a playlist only containi...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Lost everything on my phone

Lost everything on my phone, is there anyway to get my songs loaded back on my phone without doing them 1 at a time... Please Help

Newbie

Lost everything on my phone, is there anyway to get my songs loaded back on my phone without doing them 1 at a time... Please Help

ElLucioVpe

Roadie

262 Views

1 replies

0 likes

  • 262 Views
  • 1 replies
  • 0 likes

Premium for 3 mouths, Unsubscribed, then re-subscribed later , Still 'Premium', not working

So! On the 01/12/2015, I paid for Spotifys speical deal ' 3 Months for 99c' , Immediately afterwards, I unsubscribbed because i didn't want to be charged 10.99 when my sub was still going to work, just perventing further payments from being taken out...

Newbie

So! On the  01/12/2015, I paid for Spotifys speical deal ' 3 Months for 99c' , Immediately afterwards, I unsubscribbed because i didn't want to be charged 10.99 when my sub was still g...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

suggested songs

I have been using Spotify for awhile, and know that a playlist with less than 12 songs, or one dominant with one artist will have suggested songs for variety. However I have an 80+ song playlist, with 25-30+ artists. I was wondering if the amount of ...

Casual Listener

I have been using Spotify for awhile, and know that a playlist with less than 12 songs, or one dominant with one artist will have suggested songs for variety. However I have an 80+ song playlist, wit...

Sencer199

Casual Listener

526 Views

3 replies

0 likes

  • 526 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Android app - loading song takes too long

Hello,I am using Spotify Android app, but I am experiencing really long loading times.1) After click on "Your music" takes at least 30-40 seconds almost every time. After that I am finally able to click on "Shuffle play"2) After click on "Shuffly pla...

Casual Listener

Hello, I am using Spotify Android app, but I am experiencing really long loading times. 1) After click on "Your music" takes at least 30-40 seconds almost every time. After that I am finally a...

Arcas

Casual Listener

3169 Views

3 replies

0 likes

Android
Loading song too long
  • 3169 Views
  • 3 replies
  • 0 likes

Spotify plays on loudspeaker immediately after a phone call

Hi all, I recently upgraded to an Xperia Z5. Whenever I play spotify on my PC, and I get a call on my phone... as soon as I hang up, Spotify then automatically plays via my mobile on loud speaker. Pretty embarrassing in a Management Consulting office...

Newbie

Hi all,   I recently upgraded to an Xperia Z5. Whenever I play spotify on my PC, and I get a call on my phone... as soon as I hang up, Spotify then automatically plays via my mobile on loud sp...

TjPalm

Newbie

598 Views

1 replies

0 likes

  • 598 Views
  • 1 replies
  • 0 likes

Inserting my SD card into a new device

Hi. I bought a new cellphone and I have all my Spotify data saved on the SD card of my actual cellphone. If I insert the SD card into my new device, the app will reconize the downloaded data or I need to download it all again?Thank you for your atten...

Casual Listener

Hi.   I bought a new cellphone and I have all my Spotify data saved on the SD card of my actual cellphone. If I insert the SD card into my new device, the app will reconize the downlo...

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Spotify Premium on OnePlus One is progressively removing synced music.

I have Spotify Premium on a OnePlus One running Android. Not rooted. I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gradually increasing. From beginning approximately one week ago...

Visitor

I have Spotify Premium on a OnePlus One running Android. Not rooted.   I have some synced albums. First a few songs in each album disappeared from synced. Now the number of synced songs is gra...

jean3601

Community Legend

599 Views

3 replies

0 likes

  • 599 Views
  • 3 replies
  • 0 likes

Spotify uses too much mobile data.

So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don't even use Spotify that much. The only solution i ...

Casual Listener

So, here's the deal; i use Spotify (premium) mostly on my Squeezebox touch, rarley on my phone. But still, Spotify used 1GB of mobile data in november. I don't have any downloaded playlists and I don...

captainbikke

Casual Listener

375 Views

2 replies

0 likes

  • 375 Views
  • 2 replies
  • 0 likes

Superuser Contribution Album shows up on Internet but not in app.

I'm trying to get my favorite Ben Folds song. It's on the Hoodwinked soundtrack which pops up on the Internet site when I search it but when I click to load it in app nothing happens. The app pops up and shows what I'm currently playing and that's it...

Newbie

I'm trying to get my favorite Ben Folds song. It's on the Hoodwinked soundtrack which pops up on the Internet site when I search it but when I click to load it in app nothing happens. The app pops up...

Ver

Spotify Legend

802 Views

3 replies

0 likes

  • 802 Views
  • 3 replies
  • 0 likes

Solved!! Deleted saved songs, question about restoring them.

So I accidentally removed all my saved songs from Spotify and the undo feature didn't recover them. I've contacted spotify and I don't think they're able to restore them. I have most of the songs (350/400) saved on an old device that's offline. The o...

Regular

So I accidentally removed all my saved songs from Spotify and the undo feature didn't recover them. I've contacted spotify and I don't think they're able to restore them. I have most of the songs (35...

devmetal23

Regular

2140 Views

4 replies

0 likes

  • 2140 Views
  • 4 replies
  • 0 likes

downloads dissapear and must redownload daily

Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.

Casual Listener

Hey every song ive downloaded has gone back to gray and have had to re download the entire content 3 days in a row. Im still signed in but cant play offline. I am a premium subscriber.

jean3601

Community Legend

452 Views

3 replies

0 likes

  • 452 Views
  • 3 replies
  • 0 likes

Solved!! Spotify downloads everything again...

Hello!So, I have a huge playlist I keep available for offline at all times, it's 600 songs +.Over the time, I've downloaded all of the songs. However, today I accidentely pressed "pause download" (or similar, I don't know what it is called in English...

Casual Listener

Hello! So, I have a huge playlist I keep available for offline at all times, it's 600 songs +. Over the time, I've downloaded all of the songs.   However, today I accidentely pressed "pause ...

jean3601

Community Legend

2570 Views

3 replies

0 likes

  • 2570 Views
  • 3 replies
  • 0 likes

Backround Noises

Hallo, ich habe seit dem letzten Update ein ständiges Rauschen bei allen Liedern. wie kann ich das Umgehen oder kann man das ändern?Hello, since the last update all my tracks have backround noises that are not normal. Is anyone able to help me?

Newbie

Hallo, ich habe seit dem letzten Update ein ständiges Rauschen bei allen Liedern. wie kann ich das Umgehen oder kann man das ändern? Hello, since the last update all my tracks have backround noise...

Nico

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Android Spotify SD Card. Tried searching, please help :)

Hey guys. Im having a hard time with my new phone. Its a Huaweii, so i dont expect much of it xD haha, but im really hoping to get spotify to work with it. Its a Y8 if that mattersAnyways. Ive googled about this and i see that a lot of people have ha...

Regular

Hey guys. Im having a hard time with my new phone. Its a Huaweii, so i dont expect much of it xD haha, but im really hoping to get spotify to work with it. Its a Y8 if that matters Anyways. Ive go...

betterdayzzz

Regular

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Not available in your country

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

Newbie

I have just purchased a s5mini in Jersey UK but u can't download sportify. my partner has the same phone and we're in the UK but hers is fine. We're on the same network to. Help

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

MY CREDIT CARD

I dont use spotify and i cancelled my account. My card is still being charged. I need help getting my money back

Visitor

I dont use spotify and i cancelled my account. My card is still being charged. I need help getting my money back

driveflanger

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

I have purchased Spotify Premium for 3 months for $.99 but don't have the features

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix this? This is frustrating because my account gives...

Visitor

I have contacted my credit card company and they have said the transaction has gone through for the given amount of .99 cents, but I still get ads and cannot play the songs of my choice. How do I fix...

Dasiaw419

Casual Listener

353 Views

2 replies

0 likes

  • 353 Views
  • 2 replies
  • 0 likes

Can't play Radio: rock and heavy metal stations

Hello, When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I tried it on several devices, and also tried a clean install (inc...

Newbie

Hello,   When I go to "Radio" and select Rock or HEavy Metal (with Jazz for example it works) I get a message telling me: that the station is not avaliable (with 4G and severals wifis). I trie...

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes