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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395512 Views

546 replies

35 likes

Account
Free
  • 395512 Views
  • 546 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8427 Views

0 replies

7 likes

  • 8427 Views
  • 0 replies
  • 7 likes

Solved!! Can't save my music on SD card

Hi! As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've tried to fix this by simply moving "com.spotify.music" to SD c...

Newbie

Hi!   As I mentioned in the title, I can't save my offline music on my SD card in my tablet. I think that I've tried every solution I've found in this forum and it still does not work. I've ...

sdeez9

Newbie

2142 Views

4 replies

0 likes

  • 2142 Views
  • 4 replies
  • 0 likes

Solved!! Spotify Closing instantly

Hi guys, I've had this issue for a month or so and have just completely formatted and started from scratch with my phone. Every time i launch spotify it opens, logs in, displays the main outline of the app (list icon top left and black background) th...

Casual Listener

Hi guys,    I've had this issue for a month or so and have just completely formatted and started from scratch with my phone.    Every time i launch spotify it opens, logs...

terese-nilsson

Newbie

1281 Views

5 replies

0 likes

  • 1281 Views
  • 5 replies
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Solved!! Downloaded offline songs aren't playing

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to play a song, it'll play for maybe 5-20 seconds before...

Regular

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to pl...

ryanpeters

Newbie

15957 Views

12 replies

3 likes

  • 15957 Views
  • 12 replies
  • 3 likes

Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

Casual Listener

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...

boxiousmaximus

Casual Listener

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

Newbie

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...

Bittencourt

Spotify Star

699 Views

1 replies

0 likes

bug report
  • 699 Views
  • 1 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Regular

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Shadyhere

Regular

3133 Views

11 replies

0 likes

Spotify Samsung s5 close crash
  • 3133 Views
  • 11 replies
  • 0 likes

playlist stops playing randomly

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track. Occruance is somewhat random, can happen after a single song or after many play successfully but usually it occururs between two and five songs....

Newbie

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track.  Occruance is somewhat random, can happen after a single song or after many play success...

alturner

Casual Listener

5498 Views

10 replies

1 likes

  • 5498 Views
  • 10 replies
  • 1 likes

Spotify Fresh Finds Playlist: Where did it go?

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed the Fresh Finds playlist is nowhere to be found on S...

Roadie

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed t...

Beltane575xx

Roadie

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

Casual Listener

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...

channe

Casual Listener

2151 Views

8 replies

0 likes

no audio
no sound
silent playback
  • 2151 Views
  • 8 replies
  • 0 likes

Facebook

Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (independiente de facebook). Hay alguna manera? Un s...

Newbie

Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (...

MattSuda

Spotify Star

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

How to get local files to play on phone

Hey guys, I once had my local files on my phone and was able to play them. Recently they became grayed out and I am unable to play them on my phone anymore. I've unistalled and re-installed the app on my phone and also taken songs out and re-added th...

Newbie

Hey guys, I once had my local files on my phone and was able to play them.  Recently they became grayed out and I am unable to play them on my phone anymore.  I've unistalled and re-install...

MrGlenn

Gig Goer

487 Views

1 replies

0 likes

  • 487 Views
  • 1 replies
  • 0 likes

Spotify problems on android

Hi, I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014. Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, but spotify doesnt see it. So, i restart the phone, it doesnt help....

Visitor

Hi,  I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014.   Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, b...

362 Views

0 replies

0 likes

  • 362 Views
  • 0 replies
  • 0 likes

Spotify Connect not working on Marantz NA8005

I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any proposal how to fix this problem?

Casual Listener

I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any propos...

hipti

Casual Listener

1060 Views

1 replies

0 likes

  • 1060 Views
  • 1 replies
  • 0 likes

No Starred Playlist

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Newbie

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Peasles

Newbie

1000 Views

2 replies

0 likes

Android
Free
starred playlist
  • 1000 Views
  • 2 replies
  • 0 likes

Music stops arbitrarily, have to go back into Spotify to get it rolling again

What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Sometimes this occurs every other song, sometimes 3 of...

Newbie

What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Som...

Bittencourt

Spotify Star

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Music sto while playing

Hi,I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is playing, sometimes next song getting some kind of mute....

Newbie

Hi, I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is pl...

Bittencourt

Spotify Star

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Volume going up and down on Android

I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no option in the settings allows this).Does anyone had...

Visitor

I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no ...

418 Views

0 replies

0 likes

equalizer android volume
  • 418 Views
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Offline playlists become disabled after a few hours offline

I have Spotify Premium installed on an old cell phone that has no data plan, only wifi. I download offline playlists from my home over wifi, then use the phone as a music player while skiing. However, I have noticed the following recurring behavior:3...

Music Fan

I have Spotify Premium installed on an old cell phone that has no data plan, only wifi.  I download offline playlists from my home over wifi, then use the phone as a music player while skiing. &...

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Download Error Android 4.4

Hi, Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says: "Download error, To access your downloaded content, please go online now. This will allow us to confirm that yo...

Newbie

Hi,   Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says:   "Download error, To access your downloaded...

267 Views

0 replies

0 likes

  • 267 Views
  • 0 replies
  • 0 likes

Using running mixes with beat matching over chromecast

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is no such button?

Newbie

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is n...

212 Views

0 replies

0 likes

  • 212 Views
  • 0 replies
  • 0 likes