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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375621 Views

541 replies

34 likes

Account
Free
  • 375621 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

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Corrupted song file: Tame Impala - Let it happen

It skips about half-way through and comes to a stop unless I fast forward past the bad part. This happpens on Android, Mac, Web Player, whatever. The rest of the bands' songs are ok.

Newbie

It skips about half-way through and comes to a stop unless I fast forward past the bad part.     This happpens on Android, Mac, Web Player, whatever.  The rest of the bands' son...

624 Views

0 replies

13 likes

  • 624 Views
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  • 13 likes

Como cancelo mi suscripción premium?

Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?

Newbie

Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?

Taylor

Community Legend

730 Views

1 replies

0 likes

  • 730 Views
  • 1 replies
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How do I cancel my spotify premium account switch back to free account?

I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to customers and help them when customers sent them a emai...

Newbie

I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to cust...

Taylor

Community Legend

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Playlist keeps stopping

Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one track, sometimes five tracks, ten tracks etc. Ive tried...

Newbie

Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one trac...

longelas

Casual Listener

591 Views

2 replies

0 likes

Playlist problem
  • 591 Views
  • 2 replies
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Não estou conseguindo ouvir os meus arquivos locais no android

A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador.O PC e o celular estao na mesma rede, antes era só abrir o app no windows e no celular que automaticamente já conectav...

Newbie

A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador. O PC e o celular estao na mesma rede, antes era só abrir o app no...

Bittencourt

Spotify Star

3742 Views

1 replies

3 likes

  • 3742 Views
  • 1 replies
  • 3 likes

Upgraded to family

Will not let me log in after entering my details it comes up that I have already created an account. HELP

Newbie

Will not let me log in after entering my details it comes up that I have already created an account. HELP

Bittencourt

Spotify Star

275 Views

1 replies

0 likes

  • 275 Views
  • 1 replies
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Local files is missing

Hey guys,So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify.On the PC this is viable, does someone know how to do on android?

Newbie

Hey guys, So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify. On the PC this is viable, does someone know how to do on android?

navaira

Roadie

412 Views

1 replies

1 likes

  • 412 Views
  • 1 replies
  • 1 likes

Seriously. Is it so never can get help from SPOTIFY and only can help each other..?!?!?

There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, butt it still doesn't work. Same if I try another u...

Regular

There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, ...

navaira

Roadie

311 Views

1 replies

0 likes

  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Shufleplay not playing the nest song

Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music it'll play the first song that I initially click cl...

Newbie

Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music ...

woodandrew90

Roadie

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
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Solved!! cant see any play button on individual songs on my htc one

Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player).I can only save songs to my playlist and the shuffle play. (Very annoying).I have the latest version of spotify installed...

Casual Listener

Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player). I can only save songs to my playlist and the shuffle play. (Very ann...

woodandrew90

Roadie

7080 Views

4 replies

0 likes

HTC one no play button
  • 7080 Views
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Solved!! Song starts in mute (LG Optimus G)

1) Everytime a song ends and another begins it becomes muted.2) If I pause a song, when I resume playing, it starts again from the beginning.My smartphone information is:Brand: LG (only internal memory)Model: Optimus G (E-987)OS version: Android 4.1....

Newbie

1) Everytime a song ends and another begins it becomes muted. 2) If I pause a song, when I resume playing, it starts again from the beginning. My smartphone information is: Brand: LG (only interna...

Bittencourt

Spotify Star

570 Views

1 replies

0 likes

  • 570 Views
  • 1 replies
  • 0 likes

Problema com foto da capa da música

Olá, bom, minha conta é premium, eu queria ouvir minhas músicas que tenho no PC no spotify pelo celular, ai eu fiz todo processo de criar playlist e tals, só que a foto da capa nao aparece na música pelo celular, é uma capa personalizada por me mesmo...

Visitor

Olá, bom, minha conta é premium, eu queria ouvir minhas músicas que tenho no PC no spotify pelo celular, ai eu fiz todo processo de criar playlist e tals, só que a foto da capa nao aparece na música ...

8471 Views

0 replies

10 likes

  • 8471 Views
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  • 10 likes

momentary interruption

Hi, Since few days I have problem with my app, when I listen music I have momentary interruption several times for one song. Does anyone have a similar situation?

Regular

Hi,   Since few days I have problem with my app, when I listen music I have momentary interruption several times for one song. Does anyone have a similar situation?

252 Views

0 replies

0 likes

  • 252 Views
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Solved!! Storage space

I have a Samsung Galaxy S6 16GB with a 32GB SD card. I work on a farm with very little reception and use Spotify everyday for music. The problem I have is that I can't save music onto the SD card and the amount of music of have has taken over the bas...

Casual Listener

I have a Samsung Galaxy S6 16GB with a 32GB SD card. I work on a farm with very little reception and use Spotify everyday for music. The problem I have is that I can't save music onto the SD card and...

Mooseman923

Casual Listener

4369 Views

6 replies

0 likes

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  • 6 replies
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Downloaded songs deleted each month

So I'm using Spotify Premium and the payment is included with my monthly plan. Each month, when my plan and therefore Premium payment is done, I fınd all of my offline data deleted. I have 15 - 20 GBs of data and downloading this each month takes day...

Newbie

So I'm using Spotify Premium and the payment is included with my monthly plan. Each month, when my plan and therefore Premium payment is done, I fınd all of my offline data deleted. I have 15 - 20 GB...

woodandrew90

Roadie

614 Views

1 replies

0 likes

Deleted downloads
Offline songs
  • 614 Views
  • 1 replies
  • 0 likes

No local file sync/download on Android.

Hello, i am running Spotify on 2 Pc's and 1 (new) Android Device. All Devices are connected to the same network. I tested adding local files to my playlist on both Pc's,but my Android Device doesnt sync/download the local files to offline mode.I rest...

Casual Listener

Hello,   i am running Spotify on 2 Pc's and 1 (new) Android Device. All Devices are connected to the same network.  I tested adding local files to my playlist on both Pc's,but my Android...

469 Views

0 replies

0 likes

  • 469 Views
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Favorites not there after reinstall

So, my Spotify was having all kinds of problems not being able to go "Online" if off wifi despite clearly being so. Could load webpages, but not good enough for Spotify. Thought uninstalling and reinstalling Spotify might work, but no, it did not res...

Newbie

So, my Spotify was having all kinds of problems not being able to go "Online" if off wifi despite clearly being so.  Could load webpages, but not good enough for Spotify.    Thought ...

255 Views

0 replies

0 likes

  • 255 Views
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Redownload

The spotify app suddenly downloaded all the songs in my list again. Where does that come from?

Newbie

The spotify app suddenly downloaded all the songs in my list again. Where does that come from?

206 Views

0 replies

0 likes

  • 206 Views
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Android Spotify crashes at albums section

Spotify keeps crashing when I'm going to my albums. The only thing that seems to help is reinstalling Spotify and then it works for the day. The next day same thing. It crashes when accessing my albums. After reinstallation it's fine for the resgt of...

Regular

Spotify keeps crashing when I'm going to my albums. The only thing that seems to help is reinstalling Spotify and then it works for the day.  The next day same thing. It crashes when accessin...

342 Views

0 replies

0 likes

  • 342 Views
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SHUTS DOWN ANY TIME I TRY SEARCHING!

Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an app I can't even use!

Casual Listener

Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an ...

Jason1488

Casual Listener

487 Views

5 replies

0 likes

  • 487 Views
  • 5 replies
  • 0 likes