Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was to make the app save to my phone rather then my sd...
So I've looked through some of the other fixes on the forums and cant seem to find the one for mine. I had a support ticket that fixed my stuttering issue with the app. And the resolution to that was...
278 Views
0 replies
0 likes
For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it connect. Is anyone else running into this?
For some reason, I can only get a connection with the app when on wi-fi. I have tried deleting the app's cache, along with my phone's. I have tried a factory reset. Nothing is working to make it conn...
658 Views
0 replies
0 likes
Hello everyone, I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on SD Cards, but NOTHING worked. Until I went into the App Pro...
Hello everyone, I'm an owner of a Moto X Style (Moto X Pure in US) and was having trouble saving my albums and playlists to the SD Card storage. I followed the entire android issues guide on...
Newbie
135417 Views
67 replies
27 likes
So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it was there at first when I first made my account it w...
So I have a Samsung galaxy s4 and I have read a lot of stuff to try to see if I could fix this but it has been a pain. So when I go into settings the option for "offline" is not showing up. When it w...
232 Views
0 replies
0 likes
When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?
When i get 7 dyas Premium for free, can i get after the 7 days the action 0.99 for 3 months?
212 Views
0 replies
0 likes
Hello there, I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortunately I'm limited to 150 GB bandwidth per month and don't w...
Hello there, I searched this out but didn't find any exact and clear answer. I'd like to listen to my musics having been downloaded in my pc offline on my mobile devices as well, but unfortu...
303 Views
0 replies
0 likes
Hi team, I just purchased a new Philips SmartTV - running Android1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on talets/phones. Network was okay. 2. I uninstalled the Spotify Co...
Hi team, I just purchased a new Philips SmartTV - running Android 1. It came with Spotify Connect preinstalled. However, it did'nt work. The device never showed up in my devices list, on ta...
214 Views
0 replies
0 likes
Como hago? Instale premium por 3 meses y no me lo activa.
Como hago? Instale premium por 3 meses y no me lo activa.
186 Views
0 replies
0 likes
Hello,is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither tablets I can play individual songs, only the #?$@ s...
Hello, is the play-mode gone in the free tablet version? I have two tablets, the first an Acer Iconia A3-A20FHD (10 inch, Android 4.4) and the second a Telekom Puls (8 inch, Android 5.0). On neither...
384 Views
0 replies
0 likes
What's the point in having spotify if songs skip just like CD'S?
What's the point in having spotify if songs skip just like CD'S?
Casual Listener
251 Views
1 replies
0 likes
Hi. As the above says. Please help!+
Hi. As the above says. Please help!+
285 Views
0 replies
0 likes
Hello, In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify).I followed the instructions (uninstalled app, restarted phone, installed app). But still the playlists are sync'ed to internal stora...
Hello, In one of the last updates, Spotify stopped using my external SD card (I specifically bought 64GB for Spotify). I followed the instructions (uninstalled app, restarted phone, install...
504 Views
0 replies
0 likes
I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD memory. I am aware that in order to use Spotify in 'of...
I am considering upgrading to Spotify Premium, but I do not think it is feasible due to memory constraints on my Motorola Moto G (Third Generation). It has 8 GB of internal memory and 32 GB of SD mem...
598 Views
0 replies
0 likes
After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help
After updating my phone Spotify crashes after the login screen. It will get to the "running" screen and then close by itself rather than crashing. Was wondering if anyone could help
Community Legend
702 Views
1 replies
0 likes
All of the sudden when trying to search for a song etc... My keyboard appears but there is no reaction when touched. Keyboard works in all other apps. This is only an issue with Spotify. I've uninstalled and reinstalled to no avail.
All of the sudden when trying to search for a song etc... My keyboard appears but there is no reaction when touched. Keyboard works in all other apps. This is only an issue with Spotify. I've uninsta...
Casual Listener
377 Views
2 replies
0 likes
So pretty much I add local files to my spotify on my computer, and it just says waiting to download and it just wont even download any songs in those playlists. I just downloaded all my music over after I uninstalled the app and reinstalled it. So, I...
So pretty much I add local files to my spotify on my computer, and it just says waiting to download and it just wont even download any songs in those playlists. I just downloaded all my music over af...
328 Views
0 replies
0 likes
Hi all, I can login fine on the webplayer. BUT the same login isn't working on:- the mac app- android app on Huawei phone- abdroid app on Samsung galaxyFor information, about 2 weeks ago, I could login on everything, havent changed anything. I live i...
Hi all, I can login fine on the webplayer. BUT the same login isn't working on: - the mac app - android app on Huawei phone - abdroid app on Samsung galaxy For information, about 2 wee...
272 Views
0 replies
0 likes
There isn't a way in Android Auto to play only offline music. This could be accomplished either through simply working in "offline mode" or by having some sort of smart playlist that contains only the downloaded songs. I have to pay for my data by th...
There isn't a way in Android Auto to play only offline music. This could be accomplished either through simply working in "offline mode" or by having some sort of smart playlist that contains only th...
Newbie
6085 Views
3 replies
0 likes
I just want to know if i can please recive a refund because i signed up for premium but i cancled right away because it cost too much and it turns out i can not afford it right now
I just want to know if i can please recive a refund because i signed up for premium but i cancled right away because it cost too much and it turns out i can not afford it right now
Community Legend
593 Views
1 replies
0 likes
Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but nothing is appearing in the device list within the...
Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but...
Not applicable
612 Views
3 replies
0 likes
