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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42434 Views
  • 65 replies
  • 25 likes
  • 42434 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878005 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878005 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26358 Views
  • 4 replies
  • 0 likes
  • 26358 Views
  • 4 replies
  • 0 likes

Local files not available on Adroid

So until now playing my local files and having them offline on my Samsung galaxy S5 has always worked fine, but suddenly a couple days ago all my local files were greyed out and now i can´t download them anymore. I have tried evertything from deletin...

  • Newbie
  • So until now playing my local files and having them offline on my Samsung galaxy S5 has always worked fine, but suddenly a couple days ago all my local files were greyed out and now i can´t download ...
  • rloveman
  • Regular
  • 1210 Views
  • 1 replies
  • 1 likes
  • 1210 Views
  • 1 replies
  • 1 likes

Spotify keeps deleting downloaded playlists.

I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances. one involving travel so I was left musicless when I needed it most. The other time being today So i look at my phone ...

  • Casual Listener
  • I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances.  one involving travel so I was left musicless when I needed i...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

deleting al my music

hey spotify and spotify users, yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475),I was downloading them again in the night and a phew minutes ago I looked again and it deleted 645 songs again.how can I solve this p...

  • Newbie
  • hey spotify and spotify users,   yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475), I was downloading them again in the night and a phew minutes ago I look...
  • 412 Views
  • 0 replies
  • 0 likes
  • Deleting
    deleting musics
    discarding
    not working
    problem
    problem with app speed for android
    unable to play
  • 412 Views
  • 0 replies
  • 0 likes

I have a spotify account connected to my facebook that i do not use

I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tried the recommended method but since I log in with ...

  • Newbie
  • I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tr...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Useless on htc one

The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use spotify when im not at home since i have all my mu...

  • Newbie
  • The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Spotify Android 6.0 SD Kart Sorunu.

LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. Hafıza kartınada biçimlendirip denedim. Galiba soeun...

  • Casual Listener
  • LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. H...
  • ykpumt1
  • Casual Listener
  • 1494 Views
  • 4 replies
  • 1 likes
  • 1494 Views
  • 4 replies
  • 1 likes

download error

i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me

  • Newbie
  • i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me
  • driveflanger
  • Community Legend
  • 218 Views
  • 1 replies
  • 1 likes
  • 218 Views
  • 1 replies
  • 1 likes

my volume keeps changing while a song is playing

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...

  • Casual Listener
  • My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
  • driveflanger
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Vocals almost inaudible

Hi, I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous times, turned off normalize volume, made sure everything with my eq...

  • Newbie
  • Hi,    I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous t...
  • Steph_B
  • Roadie
  • 1328 Views
  • 1 replies
  • 2 likes
  • 1328 Views
  • 1 replies
  • 2 likes

songs disapear

I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs what's going on?

  • Newbie
  • I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs w...
  • Steph_B
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

OFFLINE MODE ISSUES

I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. Unfortunately I will not be able to connect my devices to wifi ...

  • Newbie
  • I am on deployment and have lost the ability to play any of my music offline.  It said to go online and verify that you are a Premium member which I am and did and it still does not work.  ...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Descargo la app a mi samsung s6 y no me aparece en el escritorio

Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?

  • Newbie
  • Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?
  • Steph_B
  • Roadie
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes

Offline problem

Hello everybody, When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?

  • Newbie
  • Hello everybody,   When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?
  • Steph_B
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

I constantly get problems from the android app

Yesterday spotify decided to delete all my offline tracks. 10+gb of music gone. I decide to reinstall the app and redownload my songs. Cleared cache and data, reinstalled the app, go to log in screen, takes forever to log in into my account. Finally ...

  • Casual Listener
  • Yesterday spotify decided to delete all my offline tracks. 10+gb of music gone. I decide to reinstall the app and redownload my songs. Cleared cache and data, reinstalled the app, go to log in s...
  • HeadsUpHigh
  • Casual Listener
  • 661 Views
  • 8 replies
  • 0 likes
  • 661 Views
  • 8 replies
  • 0 likes

my volume keeps changing while a song is playing

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...

  • Casual Listener
  • My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
  • 850 Views
  • 0 replies
  • 0 likes
  • volume android changing
  • 850 Views
  • 0 replies
  • 0 likes

Promocion falsa

Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se termino mi subscripcion premium y no me dieron los 3 m...

  • Casual Listener
  • Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se ter...
  • Jaasiel
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Random quality loss in offline playlists

I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and when I go back to the player and scroll back, it chan...

  • Visitor
  • I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and wh...
  • 378 Views
  • 0 replies
  • 1 likes
  • Android
    mode
    quality
    Spotify
    streaming
  • 378 Views
  • 0 replies
  • 1 likes

Spotify won't play next local song after it ends

Hi, I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs on my android smartphone. The song comes to the ending, and in...

  • Newbie
  • Hi,   I'm greatly puzzled to why this is happening, and I'm not the only one expericning this. Me and my brother pay Premium service on Spotify. The problem is that, when I play local songs ...
  • Geck
  • Casual Listener
  • 2386 Views
  • 3 replies
  • 4 likes
  • Android
    local songs
  • 2386 Views
  • 3 replies
  • 4 likes

Offline Mode Forces Me to Log Back In

On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have. The biggest problem is as follows. I start up Spotify, put it in offline mode. I queue up an album to pla...

  • Regular
  • On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have.   The biggest problem is as follows. I start up...
  • rickwaugh57
  • Regular
  • 467 Views
  • 6 replies
  • 0 likes
  • 467 Views
  • 6 replies
  • 0 likes

Removing Recently played artist

I can't remove an Artist from my Recently played items? the 3 dots are not at the end as the others are.... Any help? Thanks,Matt

  • Casual Listener
  • I can't remove an Artist from my Recently played items?  the 3 dots are not at the end as the others are....   Any help?   Thanks, Matt
  • 344 Views
  • 0 replies
  • 1 likes
  • 344 Views
  • 0 replies
  • 1 likes