Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but nothing is appearing in the device list within the...
Hey, so my Chromecast (first gen) just updated as did my Spotify app on my Moto G (third gen) running Lollipop. From what I can see I should have the ability now to cast what's playing in Spotify but...
Not applicable
620 Views
3 replies
0 likes
Hi, please advise me.Every time I get on spotify it starts to download all the music I have ever saved. I know it has saved b4 but still re starts. I am a paying member with limited Internet at home. Thus costing me heaps in data.Then 2 top of my iss...
Hi, please advise me. Every time I get on spotify it starts to download all the music I have ever saved. I know it has saved b4 but still re starts. I am a paying member with limited Internet at hom...
Newbie
588 Views
1 replies
0 likes
Dear Santa, I know what i want for Xmas.I have 170 or so songs downloaded into a playlist on my Android phone. Same songs play all the time.Santa, what would be REALLY REALLY good is that on shuffle play, it will play songs randomly, but not repeat a...
Dear Santa, I know what i want for Xmas. I have 170 or so songs downloaded into a playlist on my Android phone. Same songs play all the time. Santa, what would be REALLY REALLY good is that on ...
657 Views
0 replies
0 likes
https://support.spotify.com/es/learn-more/guides/#!/article/sorting-and-filtering/?in=searchIt doesn't work
https://support.spotify.com/es/learn-more/guides/#!/article/sorting-and-filtering/?in=search It doesn't work
341 Views
0 replies
0 likes
Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fix the basic functionality.
Since last updates I noticed that if I am listening to Spotify when someone calls me the playback stops as it should but after the call ends the playback is not resumed. Thisis soo annoying please fi...
333 Views
0 replies
0 likes
I can't stand Spotify connect, I'll be listening to my music, then it connects to my pc, then I have to switch back to my phone. Then randomly it'll do it again. Its an annoying feature that needs to be changed, I bought the service, I still pay for ...
I can't stand Spotify connect, I'll be listening to my music, then it connects to my pc, then I have to switch back to my phone. Then randomly it'll do it again. Its an annoying feature that needs to...
Community Legend
371 Views
1 replies
0 likes
When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch functions work at all. I either have to wait until android ...
When using either of my android devices (one tablet, one phone) and spotify connect to the Philips SW750M (bargain £40 via amazon btw), the app freezes and won't let me do anything. no touch fu...
268 Views
0 replies
0 likes
I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiringWhat do I do ?
I bought a new android phone and have Spotify premium and couldn't log in on my new phone TRY to change password several times but wasn't able to the change password screen in my email kept expiring ...
Newbie
368 Views
1 replies
0 likes
Greetings, I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on shuffle mode. Is there any way to fix this?
Greetings, I own a Samsung Galaxy Tab Pro 8.4 (which has an 8.4" screen). My problem is that since the latest two upgrades I can't seem to select songs on my tablet and it only let's me play on...
494 Views
0 replies
0 likes
I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually want to pay for it so that's why I need to know how to...
I was wondering how to get the 7 day free trial, but all that is popping up is the 30 day trial and I have to actually put in my info but that's not what I want. I want to see if I would actually wan...
Community Legend
334 Views
1 replies
0 likes
Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!
Is there a way to stop the screen from going dark while driving? I would like the screen to stay on if I am charging phone and driving. Thank you!
248 Views
0 replies
0 likes
Samsung galaxy s5Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case.Very disappointed. Please help.
Samsung galaxy s5 Upgraded to premium in the hope the issue of randomly stopping after 15mins would resolve but this hasn't been the case. Very disappointed. Please help.
Community Legend
334 Views
1 replies
0 likes
Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer and there are updated to the newest version as well?
Recently the spotify connect on my android phone has not been showing up so i connect it to my windows computer and there are updated to the newest version as well?
313 Views
0 replies
1 likes
Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.
Every time I start the app, it asks me to log in again. What gives? I'm not logging out, clearing data, or anything.
351 Views
0 replies
0 likes
Brief description of the issue: Spotify stops playing randomlySteps to reproduce the issue: Happens at randomWhat steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi restarts play backSamsung Galaxy S5 Android 5.1.1Premium Su...
Brief description of the issue: Spotify stops playing randomly Steps to reproduce the issue: Happens at random What steps you’ve tried already: Switching from WiFi to mobile, then back to WiFi ...
Casual Listener
398 Views
1 replies
0 likes
It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there seems to be a problem on mobile when you are like ...
It's a bit annoying to pay $10 a month for something when the entire reason I pay for it is so I don't have to go pirate music. Spotify is a great replacement for MP3 players and iPods, however there...
268 Views
0 replies
1 likes
Hey Guys! I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my phone what really bothers me... Does anybody know how to sy...
Hey Guys! I just imported a few of my own songs into Spotify on PC and then synchronised the playlist to my phone. My problem is that the covers which are there on the PC arent visible on my...
440 Views
0 replies
0 likes
If Spotify would just implement the option to point it's offline music to the SD card. There are hundreds of posts with complicated directions on getting this feature to work. Sometimes they work, sometimes they don't. In all instances you have to re...
If Spotify would just implement the option to point it's offline music to the SD card. There are hundreds of posts with complicated directions on getting this feature to work. Sometime...
431 Views
0 replies
2 likes
I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to reactivate the screen, the music pauses. And it stays paused until I complet...
I'm using a Moto G with Android 5.1 and while the phone is locked (Black screen, immediate lock with power button) the music plays as expected. But when I press the power to ...
564 Views
0 replies
0 likes
Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would be nice to have fix for this. And oh yes, i have nov...
Im using Android 4.4.2 Kitkat with Huawei 360Y, and when im trying to use miniplayer's controls (statusbar), this is all i see. Well, sure after few days i know what are those buttons, but it would b...
434 Views
0 replies
0 likes
