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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397400 Views

547 replies

35 likes

Account
Free
  • 397400 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8501 Views

0 replies

7 likes

  • 8501 Views
  • 0 replies
  • 7 likes

Solved!! Downloaded offline songs aren't playing

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to play a song, it'll play for maybe 5-20 seconds before...

Regular

Hey there, I can't play my downloaded offline songs. I downloaded the whole playlist, the green arrow is next to the playlist, and Spotify is in offline mode. But even then, whenever I'm trying to pl...

ryanpeters

Newbie

15980 Views

12 replies

3 likes

  • 15980 Views
  • 12 replies
  • 3 likes

Dead air when using shuffle. Track plays, no sound.

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it will play the first track, then it goes to the next o...

Casual Listener

It seems like right after the last big update it does this. I have premium so the only way I can use it is if I put on an album and play it from start to finish. If I do literally anything else it wi...

boxiousmaximus

Casual Listener

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Ghost spotify

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts blaring out the last song I listened to from the be...

Newbie

I installed spotify on my Huawei Honor 7 with all latest updates installed. I started listening to some music, then stopped it, closing all apps. Then suddenmy, inconveniently at 7am my phone starts ...

Bittencourt

Spotify Star

708 Views

1 replies

0 likes

bug report
  • 708 Views
  • 1 replies
  • 0 likes

Solved!! LG G4 CANT Save to SD card at all

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Regular

I tried all these trouble shooting steps but, every time I download music it downloads to internal storage and its pissing me the hell off.

Shadyhere

Regular

3140 Views

11 replies

0 likes

Spotify Samsung s5 close crash
  • 3140 Views
  • 11 replies
  • 0 likes

playlist stops playing randomly

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track. Occruance is somewhat random, can happen after a single song or after many play successfully but usually it occururs between two and five songs....

Newbie

My playlist seems to stop at the end of a song, as if it gets hung up before moving on to the next track.  Occruance is somewhat random, can happen after a single song or after many play success...

alturner

Casual Listener

5504 Views

10 replies

1 likes

  • 5504 Views
  • 10 replies
  • 1 likes

Spotify Fresh Finds Playlist: Where did it go?

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed the Fresh Finds playlist is nowhere to be found on S...

Roadie

Hi...I'm a Spotify Premium listener utilizing an LG Android smartphone...Every Wednesday morning Spotify's Fresh Finds playlist updates with a new batch of 30 songs..suddenly this morning I noticed t...

Beltane575xx

Roadie

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Songs play but no sound - Android, Xperia Z5

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone or headphones as all other music apps work. I've had...

Casual Listener

All of a sudden there is no sound when playing Spotify on my phone. It started a week ago and since then I've deleted and reinstalled daily but that hasn't fixed it. It's not an issue with my phone o...

channe

Casual Listener

2151 Views

8 replies

0 likes

no audio
no sound
silent playback
  • 2151 Views
  • 8 replies
  • 0 likes

Facebook

Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (independiente de facebook). Hay alguna manera? Un s...

Newbie

Hola, seguramente elimine mi cuenta de Facebook, pero siempre iniciaba sesión en Spotify con ella, tengo playlists y musica guardada que no quiero perder y me gustaría transferirla a mi otra cuenta (...

MattSuda

Spotify Star

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

How to get local files to play on phone

Hey guys, I once had my local files on my phone and was able to play them. Recently they became grayed out and I am unable to play them on my phone anymore. I've unistalled and re-installed the app on my phone and also taken songs out and re-added th...

Newbie

Hey guys, I once had my local files on my phone and was able to play them.  Recently they became grayed out and I am unable to play them on my phone anymore.  I've unistalled and re-install...

MrGlenn

Gig Goer

493 Views

1 replies

0 likes

  • 493 Views
  • 1 replies
  • 0 likes

Spotify problems on android

Hi, I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014. Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, but spotify doesnt see it. So, i restart the phone, it doesnt help....

Visitor

Hi,  I have Spotify premium account. I am using it on Samsung Galaxy S4 and Note 10.1 2014.   Month ago, I got problem with spotify on phone. I have music on SD card for offline listen, b...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

Spotify Connect not working on Marantz NA8005

I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any proposal how to fix this problem?

Casual Listener

I have a Marantz NA8005 which was working fine with Spotify Connect feaw days ago. Spotify Connect on my laptop and android device finds the player but no connection is build up. Any propos...

hipti

Casual Listener

1063 Views

1 replies

0 likes

  • 1063 Views
  • 1 replies
  • 0 likes

No Starred Playlist

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Newbie

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Peasles

Newbie

1006 Views

2 replies

0 likes

Android
Free
starred playlist
  • 1006 Views
  • 2 replies
  • 0 likes

Music stops arbitrarily, have to go back into Spotify to get it rolling again

What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Sometimes this occurs every other song, sometimes 3 of...

Newbie

What is with this problem of music stopping on its own? I have premium service, but for the past few weeks songs simply stop. When I go back to Spotify, there's my song, as if I never started it. Som...

Bittencourt

Spotify Star

315 Views

1 replies

0 likes

  • 315 Views
  • 1 replies
  • 0 likes

Music sto while playing

Hi,I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is playing, sometimes next song getting some kind of mute....

Newbie

Hi, I have problem with Spotify on my android 4.1.2. Huawei ascend g526. I using premium. I tried to reinstall Spotify, finally I restored the factory settings. Problem still exist. When music is pl...

Bittencourt

Spotify Star

464 Views

1 replies

0 likes

  • 464 Views
  • 1 replies
  • 0 likes

Volume going up and down on Android

I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no option in the settings allows this).Does anyone had...

Visitor

I'm having troubles listening spotify from my Samsung Galaxy J5. The volume keep going up and down by itself. I read it could be related to the equilizer, but I can't find a way to deactivate it (no ...

421 Views

0 replies

0 likes

equalizer android volume
  • 421 Views
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  • 0 likes

Offline playlists become disabled after a few hours offline

I have Spotify Premium installed on an old cell phone that has no data plan, only wifi. I download offline playlists from my home over wifi, then use the phone as a music player while skiing. However, I have noticed the following recurring behavior:3...

Music Fan

I have Spotify Premium installed on an old cell phone that has no data plan, only wifi.  I download offline playlists from my home over wifi, then use the phone as a music player while skiing. &...

322 Views

0 replies

0 likes

  • 322 Views
  • 0 replies
  • 0 likes

Download Error Android 4.4

Hi, Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says: "Download error, To access your downloaded content, please go online now. This will allow us to confirm that yo...

Newbie

Hi,   Im using spotify in my car headunit that runs android 4.4, it works perfectly, expect that about once a day I get a message that says:   "Download error, To access your downloaded...

272 Views

0 replies

0 likes

  • 272 Views
  • 0 replies
  • 0 likes

Using running mixes with beat matching over chromecast

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is no such button?

Newbie

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is n...

214 Views

0 replies

0 likes

  • 214 Views
  • 0 replies
  • 0 likes

Upgrade Premium

I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing

Visitor

I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing

kbrooksc

Community Legend

244 Views

1 replies

0 likes

  • 244 Views
  • 1 replies
  • 0 likes

I cancelled my credit card but ...

But i can still use premium.I didnt pay for it.What should i do?

Newbie

But i can still use premium.I didnt pay for it.What should i do?

kbrooksc

Community Legend

338 Views

1 replies

0 likes

  • 338 Views
  • 1 replies
  • 0 likes