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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4895 Views

0 replies

6 likes

  • 4895 Views
  • 0 replies
  • 6 likes

Popup upon opening app

How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct.thanks in advance,G

Casual Listener

How can I disable the popup asking what music made 2015 for me? Enough already!!! I've clicked "No thanks" everyday since BEFORE Jan 1. WTF?!!! Makes me think of cancelling my Premium acct. thanks...

stupidassol

Casual Listener

432 Views

3 replies

0 likes

  • 432 Views
  • 3 replies
  • 0 likes

the phone in standby, the playlist is muted

In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution is an alternative , spotify not solve the problem wi...

Regular

In android Spotify application since some versions , leaving the phone in standby, the playlist is muted when the next issue , the only solution they propose is the crossfade and that's no solution i...

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes

Loads of problems with the Spotify app [freezing, not loading, pausing]

Hello there. Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to: taking ages to load (all "pages" even downloaded playlists/albums etc)black screen o...

Casual Listener

Hello there.   Long time premium Spotify user here. Been having insane Android issues these past few months (I'd say roughly six months), including but not limited to:   taking ages to...

greenhats

Newbie

1101 Views

4 replies

2 likes

  • 1101 Views
  • 4 replies
  • 2 likes

Error while syncing playlist

There is a problem with the playlist synchronisation in spotify its not updating everytime if a song is added by the web api only after toggling off on on the offline switch its updating sometimes its random working

Newbie

There is a problem with the playlist synchronisation in spotify its not updating everytime if a song is added by the web api only after toggling off on on the offline switch its updating sometimes it...

274 Views

0 replies

1 likes

  • 274 Views
  • 0 replies
  • 1 likes

Save music on sd card

Hi,I want to know how I can save the downloaded music on the external memory card sd.

Casual Listener

Hi,I want to know how I can save the downloaded music on the external memory card sd.

user-removed

Not applicable

676 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Set different download quality for different songs

Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?

Newbie

Is there a way to say... set the download quality to extreme for a certain album, but also set the download quality to normal for my main playlist so it doesn't take up so much memory?

woodandrew90

Roadie

656 Views

1 replies

1 likes

  • 656 Views
  • 1 replies
  • 1 likes

Solved!! A Taiwanese who need your help!

Hi,I have some problems need your help.First I'm Taiwanese so my english is not very wellyou might felt hard when you read this messageA few months ago I registered spotify with my Facebook member. Days later I decided to be a premium memberSo I regi...

Newbie

Hi,I have some problems need your help. First I'm Taiwanese so my english is not very well you might felt hard when you read this message A few months ago I registered spotify with my Facebook mem...

cheungs7979

Music Fan

482 Views

2 replies

0 likes

  • 482 Views
  • 2 replies
  • 0 likes

Persistent notification tray player

Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options?Thank you for your time.

Music Fan

Could you please make a persistent notification tray player? Potentially with a couple preset playlists so i can switch from a couple quick launch options? Thank you for your time.

662 Views

0 replies

2 likes

  • 662 Views
  • 0 replies
  • 2 likes

Solved!! Android app not detected as a music player anymore

Last week i made a factory reset of my phone for another issue. Since then, the Spotify app isn't identified as a music player by my Huawei ascend P6. As a consequence, my headset remote and the remote of my car won't work anymore. Also the audio con...

Gig Goer

Last week i made a factory reset of my phone for another issue. Since then, the Spotify app isn't identified as a music player by my Huawei ascend P6. As a consequence, my headset remote and the remo...

Chewiiie

Gig Goer

6045 Views

12 replies

0 likes

Android 4.4.2
default player
huawei
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  • 12 replies
  • 0 likes

Shuffle all my playlists

I am trying to shuffle all my playlists for a party Saturday. Is there anyway to do that?

Newbie

I am trying to shuffle all my playlists for a party Saturday. Is there anyway to do that?

woodandrew90

Roadie

319 Views

1 replies

0 likes

  • 319 Views
  • 1 replies
  • 0 likes

search function

Here is the problem:Everytime i type a random letter into the search of the spotify app under android and the second letter is an "o" or an "i" the whole app goes down. Same qith my computer but other letters.need some help please.I hate this bug som...

Newbie

Here is the problem: Everytime i type a random letter into the search of the spotify app under android and the second letter is an "o" or an "i" the whole app goes down. Same qith my computer but ot...

Jordi

Community Legend

394 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Random pausing (Note 5)

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem?The song controls on my bluetooth headphones don't get the song to play again either and I know that's not the pro...

Music Fan

I keep having to turn the screen back on and push play again from it pausing a few times per hour....does anyone else have this problem? The song controls on my bluetooth headphones don't get the so...

Psyfusion

Casual Listener

6928 Views

15 replies

4 likes

  • 6928 Views
  • 15 replies
  • 4 likes

Shuffle play

Even though I have paid for Premium, I cannot turn off the Shuffle Play on my Android smartphone.Please help.

Casual Listener

Even though I have paid for Premium, I cannot turn off the Shuffle Play on my Android smartphone. Please help.

Lindalenihan

Casual Listener

480 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

No SD Card Found

I'm a premium subscriber and questioning that decision daily. EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage. If the app DIDN'T start without my permission, the SD card would be able...

Regular

I'm a premium subscriber and questioning that decision daily.  EVERY time I restart my phone, Spotify starts by itself and tells me there's no SD card for me to check my storage.  If the ap...

Yowie07

Newbie

3563 Views

12 replies

0 likes

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  • 12 replies
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Saved/starred song and playlist are gone

I lapsed on my premium payment and now have none of my sawed music any help please!!!

Casual Listener

I lapsed on my premium payment and now have none of my sawed music any help please!!!

woodandrew90

Roadie

272 Views

2 replies

0 likes

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  • 2 replies
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Playing Song Issues

My spotify on android will not play songs one after the other. it will play a song, then indicate that it is playing the next song, but there will be no sound. I've tried uninstalling 4 times, i cleared the data twice, and at this point i don't know ...

Newbie

My spotify on android will not play songs one after the other. it will play a song, then indicate that it is playing the next song, but there will be no sound. I've tried uninstalling 4 times, i clea...

Bittencourt

Spotify Star

244 Views

1 replies

0 likes

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  • 1 replies
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Can not play on mobile device

I am using LG g2 with android 4.4.2 ver.I can not play music on my phone. I press play but it doesnt work.I can play on computer and spotify can be controlled it by my phone(play,stop,back...) when computer is playing music.I have tried uninstall app...

Newbie

I am using LG g2 with android 4.4.2 ver. I can not play music on my phone. I press play but it doesnt work. I can play on computer and spotify can be controlled it by my phone(play,stop,back...) wh...

OviiiOne

Community Legend

383 Views

2 replies

0 likes

Other
  • 383 Views
  • 2 replies
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Downloaded playlists got "wiped", now I can't play offline songs?

I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to an sd card. The files aren't corrupt since they're ...

Music Fan

I can no longer download tracks to my Z3 that I have imported. This happened after my phone rebooted because of an update, although I'm unsure why that affected my downloaded files as I save them to ...

juzh

Music Fan

621 Views

1 replies

0 likes

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Desafortunadamente, Spotify se ha detenido

Luego de la última actualización de la app en mi Samsung note 4, no puedo abrir la app pues me sale el mensaje que se ha detenido, tal como está en el objeto del post ... solo puedo escuchar la música que quedo sonando en el widget... por favor resue...

Newbie

Luego de la última actualización de la app en mi Samsung note 4, no puedo abrir la app pues me sale el mensaje que se ha detenido, tal como está en el objeto del post ... solo puedo escuchar la músic...

OviiiOne

Community Legend

1410 Views

1 replies

1 likes

  • 1410 Views
  • 1 replies
  • 1 likes

Solved!! Is Discover Weekly gone for good?

I used to LOVE it but I don't have it anymore.I'm a paying memeber and I use Spotify almost every single day, yet one day Discover Weekly simply disappeared. I'm in Costa Rica and we got this feature, it would suck pretty hard if it was removed from ...

Gig Goer

I used to LOVE it but I don't have it anymore. I'm a paying memeber and I use Spotify almost every single day, yet one day Discover Weekly simply disappeared.   I'm in Costa Rica and we got...

jonasherdegen

Community Legend

756 Views

3 replies

0 likes

  • 756 Views
  • 3 replies
  • 0 likes