Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices authorized. Please help. I have tried clearing all device...
I have two android devices, one is my phone and the other is another phone without a sim that I use for running. When I download on one it removes from the other. I only have two total devices author...
340 Views
0 replies
0 likes
I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the bane of my existence when it comes to SD cards) and ...
I have downloaded about 1,700 songs on my Galaxy s4. After much hardship, I finally got it to download to my SD card. However, sometimes the SD card likes to randomly unmount (because Galaxy is the b...
320 Views
0 replies
0 likes
Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.
Please remove Remastered YEAR from song name. This ruins my scrobbles in last.fm. Other users also wanted this.
529 Views
0 replies
15 likes
Hello, I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve this?I've attached an example.Thanks!
Hello, I'm unable to see the album cover for my local files on the Spotify Android app. However, on my PC, I'm able to see the album cover of those files. Anyone knows how to resolve th...
Regular
2427 Views
9 replies
0 likes
I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs?I've only recently downloaded spotify yesterday, I'm one of those guys who like to have it downloaded n put on...
I've selected all the albums I want to download. But half of them are not coming up on my music? Only 30 songs. Where's the other 700 songs? I've only recently downloaded spotify yesterday, I'm one ...
Community Legend
255 Views
1 replies
0 likes
I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after a while they gave me steps and i tried them and no...
I have the device Huwaei Honor 7 16GB EU version on the three Network, i've tried different versions of Spotify and it still has this problem, i've tried everything such as emailing Spotify and after...
251 Views
0 replies
0 likes
Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar problems have helped me.
Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar p...
Community Legend
473 Views
1 replies
0 likes
Hi!I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium. I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on the phone memory - not on the SD - so it gets full quickly, ...
Hi! I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium. I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on ...
Community Legend
690 Views
1 replies
0 likes
I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When I am offline I want to search for music in that pla...
I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When ...
199 Views
0 replies
0 likes
Hi there, I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an external SD Card and I don't want to fill my internal memory. ...
Hi there, I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an ex...
407 Views
0 replies
1 likes
My spotify closed himself... automatic.The music is running and after 10min the close it from self. I hate it.....!!
My spotify closed himself... automatic. The music is running and after 10min the close it from self. I hate it.....!!
319 Views
0 replies
0 likes
A couple times a month all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared regularly by updates?
A couple times a month all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared...
191 Views
0 replies
0 likes
I am not able to sync local files to my android device.When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline. Then I open the playlist on my phone, click on available offline. As you can see i...
I am not able to sync local files to my android device. When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline. Then I open th...
Regular
1177 Views
11 replies
0 likes
Seems a strange one, this, but it's becoming more and more annoying. I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues. That's true, except for one exception. When I lay my phone on the desk at wo...
Seems a strange one, this, but it's becoming more and more annoying. I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues. That's ...
Newbie
661 Views
1 replies
5 likes
Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After this not intended "stopping" the app is still running...
Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After th...
Newbie
501 Views
1 replies
0 likes
Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...
Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...
Casual Listener
1814 Views
5 replies
5 likes
Hi, Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago.Works out fine on laptop but different story with the phone.When I use my offline playlists Spotify automatically shuts down after maybe 3 to 6 songs and I hav...
Hi, Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago. Works out fine on laptop but different story with the phone. When I use my offline playlists Spo...
243 Views
0 replies
0 likes
I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless.The app crashes CONSTANTLY.The app continues to play music after I've exited my car. How fantastic th...
I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless. The app crashes CONSTANTLY. The app continu...
372 Views
0 replies
1 likes
Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?
Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?
244 Views
0 replies
0 likes
I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card has over 400 GB (Yes, four hundred) of space free. The card works ...
I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card ...
Regular
1085 Views
3 replies
0 likes
