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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Please Help Andriod Samsung Galaxy 3G mini won't connect to 3G

Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar problems have helped me.

Newbie

Everytime I switch to my 3G service my spotify will go offline. I also can't log in when I'm on my 3G. Yet when I switch to wifi everything works just fine. None of the other posts that had similar p...

jean3601

Community Legend

479 Views

1 replies

0 likes

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Download Error on my phone!!

Hi!I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium. I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on the phone memory - not on the SD - so it gets full quickly, ...

Newbie

Hi! I have a Wiko Ridge 4G with Android Lollipop (5.0.2) and Spotify Premium.  I don't know why, but when I try to download my music, so I can listen to it offline, my phone saves the data on ...

driveflanger

Community Legend

704 Views

1 replies

0 likes

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search function in android is measurably worse than ios or desktop

I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When I am offline I want to search for music in that pla...

Regular

I have found that the search function in the android app is significantly worse than the search function in IOS. Let me give an example. I have a few giant offline playlists with lots of bands. When ...

210 Views

0 replies

0 likes

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Is there no background service for Spotify? And change download location for offline content?

Hi there, I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an external SD Card and I don't want to fill my internal memory. ...

Casual Listener

Hi there,   I just changed my basic account to premium and was looking at the features. I love the offline content feature but atm I don't see how I can change the cache location, I have an ex...

420 Views

0 replies

1 likes

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only problems

My spotify closed himself... automatic.The music is running and after 10min the close it from self. I hate it.....!!

Newbie

My spotify closed himself... automatic. The music is running and after 10min the close it from self. I hate it.....!!

326 Views

0 replies

0 likes

lalala
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Playlists not staying saved offline

A couple times a month all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared regularly by updates?

Newbie

A couple times a month  all my saved or downloaded playlists unsave themselves and I have to download everything all over again. Really annoying. What is causing this? Is the cache being cleared...

201 Views

0 replies

0 likes

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Sync local files to android device

I am not able to sync local files to my android device.When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline. Then I open the playlist on my phone, click on available offline. As you can see i...

Regular

I am not able to sync local files to my android device. When I have the local files on my desktop, I put them in a playlist. Then I make the playlist available offline.    Then I open th...

1128243634

Regular

1212 Views

11 replies

0 likes

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Music stops playing randomly mid-song when phone stationary.

Seems a strange one, this, but it's becoming more and more annoying. I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues. That's true, except for one exception. When I lay my phone on the desk at wo...

Newbie

Seems a strange one, this, but it's becoming more and more annoying.   I often play music from my phone as I'm out and about, for hours and hours each day... I have no issues.   That's ...

lklamug

Newbie

673 Views

1 replies

5 likes

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Spotify (Android) suddenly stops playing songs

Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After this not intended "stopping" the app is still running...

Newbie

Hi, I use Spotify for some time now, but since this morning it suddenly stops playing (playlist) after about 4 or 5 songs (in the middle of a song). I restarted my Galaxy Note several times. After th...

scottsj

Newbie

508 Views

1 replies

0 likes

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Sound distorted with Marshmallow

Hey guys,since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed".Many others faced the exact same Problem since updating from lollipop to Marshmallow. Even pe...

Casual Listener

Hey guys, since there is still no solution on the part of Spotify I think it is time to Open a New thread to this issue in case the old one is set to "fixed". Many others faced the exact same P...

Ayylmak

Casual Listener

1841 Views

5 replies

5 likes

Android 6.0
Android App
Sound Quality
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Update version not working at all on Android!

Hi, Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago.Works out fine on laptop but different story with the phone.When I use my offline playlists Spotify automatically shuts down after maybe 3 to 6 songs and I hav...

Newbie

Hi,   Updatet my Spotify Premiun on laptop and Android phone like requested about a week ago. Works out fine on laptop but different story with the phone. When I use my offline playlists Spo...

253 Views

0 replies

0 likes

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What did you do to this app?!

I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless.The app crashes CONSTANTLY.The app continues to play music after I've exited my car. How fantastic th...

Music Fan

I bought Premium a couple weeks ago because I liked everything about it. I use it on my phone 95% of the time and now it's almost completely useless. The app crashes CONSTANTLY. The app continu...

382 Views

0 replies

1 likes

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Genre specific suggestions?

Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?

Visitor

Hi. I'm on android free app, made a playlist of 20+ songs in death metal, yet the app is suggesting me to listen to bieber and cyrus. Seriously? What the hell?

251 Views

0 replies

0 likes

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Playlists Not Saving Offline?

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this. Now it will claim to download a playlist completely but it will not play it offline. The SD card has over 400 GB (Yes, four hundred) of space free. The card works ...

Newbie

I have an LG G4 that I recently had to factory reset. Spotify worked fine before this.    Now it will claim to download a playlist completely but it will not play it offline. The SD card ...

nsiak

Regular

1107 Views

3 replies

0 likes

Android
Offline Access
Playlists
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Automatically close

I am using Samsung Galaxy S5. Spotify app is close automatically. What's problem?

Newbie

I am using Samsung Galaxy S5. Spotify app is close automatically. What's problem?

541 Views

0 replies

4 likes

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Spotify stopped streaming over T-Mobile 4G Sony Experia phone

I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, clearing the cached data etc. It is still showing as no i...

Casual Listener

I've called T-Mobile multiple times and they said to contact Spotify with this issue. Spotify is no longer streaming over 4G on my Sony experia. I've tried uninstalling and installing the app, cleari...

alina0805

Casual Listener

608 Views

3 replies

0 likes

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Chromecast 2nd Generation support

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not detecting any devices as it would detect my ps3 I un...

Regular

So it is November 23rd 2015 and I have bought the second generation chromecast and was really excited to use it. I unpackaged it set it up and went to my Spotify application and realized it was not d...

iicoolj

Regular

803 Views

1 replies

0 likes

Chromecast Android
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Subscription

I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's no other way to contact Spotify people. What do I d...

Casual Listener

I cancelled my subscription last month, and for some reason it charged me again, over drawing an old bank account and now I have to pay a fee. I'm not paying for this and I want it fixed but there's ...

Dallybar21

Casual Listener

269 Views

1 replies

0 likes

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All Playlists stuck on repeat

All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip them, but it doesn't change automatically. How can ...

Newbie

All of playlists are stuck on repeat... I had premium version, bt my card expired and I didn't realize it before my subscription was cancelled. Now I can only listen to one song on repeat I can skip ...

490 Views

0 replies

0 likes

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massive background data & stalling & false 'no internet connection'

Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. therefore i am losing twice as much of my allotted d...

Regular

Brief description of the issue:not sure how long this has been happening but noticed it about three days ago . if i listen to 500mb of songs then there is an almost equal amount of background data. t...

moonh8sun

Regular

747 Views

3 replies

0 likes

background data
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